1. Most Important Terms & Conditions (MITC) of Airtel Payments Bank Savings Account

1.1. Declarations

As a holder of savings bank account (“Account”) of Airtel Payments Bank Limited (“Bank”), the accountholder (“Customer”, “I”) ) is subject to the below t&C. Any changes to the t&C shall be available on the website of the Bank i.e. www.airtel.in/bank and the use of banking services by the Customer is subject to the acceptance of these t&C. Customer understands that he/she can open the Account by following any of the options mentioned in these t&C. By enrolling for the Bank services and products, the Customer acknowledges that the Customer has read, understood and agrees to be bound by these t&C. Customer further understands that the below-stated t&C are merely a brief of detailed terms and conditions available on https://www.airtel.in/bank/static/terms-conditions-savings-account and subject to and governed by it. Customer further agrees to read through the detailed terms and conditions and agreed to it before opening an Account with the Bank. Terms used herein but not defined are defined in the detailed terms and conditions.

Aadhaar Based e-KYC Authentication Process (Through Mitra Application/BC Agents):

a. I hereby declare and confirm that, I have no objection to the Aadhaar based authentication system and hereby give my consent to provide my Aadhaar number, biometric for Aadhaar based Know Your Customer. I also give my consent for accessing mobile number, email-id and other information retrieved from the Central Identities Data Repository (“CIDR”)/Aadhaar system.

b. I have no objection for using Aadhaar based authentication service for availing various banking services at Banking Points.

c. In case of failure due to Customer authentication or due to any other reason. In case of failure due to PAN validation, the customer can submit correct PAN and activate the account. Else customer can also close the account and get refund of first cash-in amount deposited at the time of Account opening. In case, customer doesn’t have PAN then we generate Form60.

d. This biometric authentication can be treated as my signature.

Further Declarations

1. I hereby give my express consent and authorize Bank to share my personal details which may include my phone number or email id with Bank’s service providers, business correspondents, credit rating or investigation agencies or any other agencies or entity for the purpose of providing banking. I also consent and authorize Bank to share my KYC information or other personal detail with any Government Authority as and when deems fit by Bank and/or required by such Authority.
2. I hereby provide an explicit consent to Airtel Payments Bank to procure, use and store my personal information from any of the Credit Information Companies.
3. If I wish to open a Savings account and I have an existing wallet account/PPI account in active or dormant state, that account will be closed and a new Savings account will be opened.
4. I have no objection in case Airtel Payments Bank (the “Bank”) seeks to authenticate the identity information provided by me and thereby accessing my CKYC ID from CERSAI, CKYC registry (CKYCR). I also give my explicit consent to download and store all available KYC information from CKYCR using my CKYC identifier for the purpose of opening a Savings Bank account with Airtel Payments Bank.

I understand that:

a. The Service Charges prescribed by the Bank may be changed, amended, increased, modified or reduced at Bank’s discretion, from time to time with intimation to the Customer. For schedule of Service Charges please refer to detailed terms and conditions.

b. I, the Account holder shall be solely responsible for the confidentiality, safety and security of the mPIN. I shall be the sole owner of the mPIN and shall be responsible for the consequences arising out of disclosure of the mPIN and/or its unauthorized use and of Bank services. In case the mPIN is forgotten it can be regenerated through the Banking Points or through Bank application.

c. In case the mobile phone/ SIM card associated with the Bank services is lost/stolen/misplaced/ no longer in my control or possession or is not operational, I shall promptly inform Bank through its call centre or email registered with the Bank.

d. My Savings Account balance shall not exceed INR 1,92,000/- (Rupees One Lakh Ninety Two Thousand only) at any given time unless the Suryoday Small Finance Bank (SSFB) Sweep Account with Partner bank has been opened (w.e.f 1st August 2024)

e. I have no objection to using Aadhaar based authentication service for availing various banking services at Banking Points. 

f. I will be entitled to personal accident benefit insurance cover subject to the terms and conditions specified on the Website under Group personal accidental policy for customers, if I open the Bank Savings Account through Aadhaar Based e-KYC Authentication process (i.e. through Mitra application/BC Agents) and not through any other modes.

g. That the availment of and/or maintenance and/or operation of the Account and/or banking products and/or services so offered by Bank shall be governed by various policies and/or procedures and/or standards of the Bank and agree that the Bank's decision in this regard would be final.

h. The Customer shall execute all necessary documents/forms and/or furnish all information and/or comply with all the requirements so communicated by the Bank from time to time.

1.2. Documentation

1. Any information (except Aadhaar), provided to the Bank with the intention of taking its services, shall vest with the Bank, and may be used by the Bank, for any purpose consistent with any Applicable Law, at its discretion.
2. The collection, verification, audit and maintenance of correct and updated Customer information is a continuous process and Bank reserves the right, at any time, to take steps necessary to ensure compliance with RBI, Master Direction - Know Your Customer (KYC) Direction, 2016 as updated from time to time including other regulatory requirements as applicable with respect to KYC requirements. Bank reserves the right to discontinue services/ reject applications for Bank services at any time if there are discrepancies in information and/or documentation provided by the Customer at the time of Account opening.
3. Bank reserves the right to decide whether cheque book can be provided as an   instrument to the Customer and also the clearing, collection and settlement facility for cheques. Presently, the above facilities are not available to Customers.
4. You may download the account opening form for non-eKYC based savings account opening from here - Manual Onboarding Form

1.3. Contact Information

For assistance call : 1800-23400. Customer Call Center / IVR will be available in Hindi, English and Major regional languages. Email: wecare@airtelbank.com Website: www.airtel.in/bank Principal Nodal Officer (PNO) contact no: 01244247797. Email: pno@airtelbank.com

1.4.  Interest on Savings Bank Deposit

Bank pays interest monthly at published interest rates on the daily end of day balance in the Savings Accounts. Link to rates and schedule of charges:

https://www.airtel.in/bank/bank-charges/savings-bank-accounts

1.5. Sweep Account Facility

As per RBI guidelines applicable for payments banks, the end of the day Account balance cannot exceed INR 2,00,000. However, basis the Customer consent, Bank may open an account with SSFB, in accordance with the Applicable Laws and sweep out the excess balance to the SSFB Sweep out Savings Account (“SSFB Sweep Account”). Further, the Customer hereby agrees to provide the consent to share CKYC and other relevant information including nominee information shared by the Customer with the Bank to be shared with SSFB for opening of the SSFB Sweep Account. To ensure robust adherence with the end of day balance limits, bank has an internal sweep-out limit of balances above INR 1,97,000 (w.e.f 1st August 2024)

Bank shall initiate the process of opening of Customer’s SSFB Sweep Account immediately if, the end-of-day balance of the Customer’s Savings Bank Account exceeds an amount of INR 1,50,000 or with other bonafied justification for doing the same.

The Rate of Interest offered by SSFB may differ from the Rate of Interest offered by Airtel Payments Bank. Sweep-in is a customer initiated process and the customer will earn interest on balance maintained with SSFB as per the rates applicable below, till a sweep-in transaction is initiated.

SSFB Rate of Interest:

https://www.suryodaybank.com/accounts/savings/rate-of-interest

SSFB terms and conditions:

https://www.suryodaybank.com/assets/pdf/Terms_and_Conditions_word_v1-Products.pdf

1.6. Dormant Accounts

In case there are no transactions initiated by Customers in the Bank Savings Account for a continuous period of two years (excludes system generated transactions like credit interest, debit interest), then the Bank Savings Account would be treated as a 'Dormant' Account by the Bank as per RBI guidelines. Customer agrees that the Bank Savings Account status would change to 'Active' only on Customer's Instruction in this regard and after re-KYC formalities as deemed necessary by the Bank. Customer understands that until the account status is 'Dormant', transactions through direct banking channels like Net Banking, Phone-banking, Debit Card may not be allowed by the Bank.

1.7. Account Freeze and Closure

The Bank has the right to freeze the Bank Account if it is suspected that operations in a Customer’s Bank Account are being carried out disproportion to his/her profile and/or source of funds are not known to the Bank.

Bank also reserves the right to close or freeze the Account(s), for reasons which may include, but not limited to, Garnishee order, attachment order by competent court of jurisdiction and competent Government Authority and Quasi-Judicial bodies, death of the Customer, or the Customer is declared incompetent or insolvent by a court.

Airtel Payments Bank reserves the right, to close the savings bank account (SBA), with NIL balance, at its discretion in case where the SBA remains in dormant state as per extant RBI guidelines. Notice to this effect has been placed on the website of the Bank and the same may be viewed at: Dormant Account Closure Notice

1.8. Grievance Redressal

In case the Customer has any complaint relating to the features of any of the Bank services that the Customer holds and/or avails of, Customer can approach the Grievance Redressal Cell within the Bank at grievance.officer@airtelbank.com for a resolution and if he/she does not get a satisfactory response within 30 days of lodging the complaint, then, under the Banking Ombudsman Scheme 2006, such Customer can approach the Ombudsman appointed by the RBI, in charge of the region where he/she has an Account, details of which are available at

https://rbi.org.in/Scripts/AboutUsDisplay.aspx?pg=BankingOmbudsmen.htm

The contact details of PNO are mentioned in serial no. 3 above.

“*” -  Minimum amount for first cash deposit is 0, There will be a charge of Rs. 100 applicable for Facilitating the opening of Savings Bank Account, under the header “Account Facilitation Charge”. (Account Facilitation Charges and minimum amount for first cash deposit are not applicable for customers opening salary account, Disbursement account, and few other account categories identified internally by the bank based on type of usage) The fee is subject to changes with time and will be updated accordingly.

"^" - Annual Subscription Charges:

1. Annual subscription charges will be applied annually post completion of one year, as per the below criteria:

If the Account Balance is less than the Annual Subscription Charge, then the entire account balance will be debited and the account balance will become zero. If sufficient balance is not maintained in the account, available balance would be levied and subsequently bank will make attempts to recover the remaining amount at regular intervals

If the Account Balance is more than the Annual Subscription Charge, then charges will be debited as per the schedule mentioned above.

2. For both existing and new active Savings Account customers, if they do not fall under the exempted base, charges will be applied annually post-completion of one year.

3. Savings Bank Account Annual Subscription Charge is not applicable for the below categories of customers

a. DBT linked recipients for the last 12 months,

b. APY premium paying on a regular basis

c. Rewards123/RewardsMini/Rewards123Plus

d. Basic Savings Bank Deposit Account & Dormant account holder

4. For any queries contact us at 1800-23400 or email at Wecare@airtelbank.com

a. Pro Rata Charging: Annual Subscription Charges for the period between July 2023 to June 2024 will be collected on a pro-rata basis as part of shutting down of Annual Subscription Charges

b. Annual Subscription Charges would cease to exist from 1st July 2024

'~' Account Maintenance Charge:

Effective 1st July 2024, Annual Subscription charges (Annually) and Account Operation Charges (Quarterly) would merge into a single charge named "Account Maintenance Charge" (Quarterly) at INR 42+18 % GST/Quarter. Account Maintenance Charges will be collected from October 2024 onwards

2. Effective July 2024 Annual Subscription Charges and Account Operation Charges would cease to exist

3. If sufficient balance is not maintained in the account, available balance would be levied and subsequently bank will make attempts to recover the remaining amount at regular intervals

If the Account Balance is more than the Account Maintenance Charge, then charges will be debited as per the schedule mentioned above.

For both existing and new customers, if he/she is an active SBA customer and does not fall under the exempted base, charges will be applied on a quarterly basis.

Savings Bank Account- Account Maintenance Charge is not applicable for the below categories of customers

a. DBT recipients for the last 12 monthsb.

b. Salary recipients as per Bank’s policyc.

c. Internally identified vulnerable segment, if anyd.

d. Dormant account holder7. For any queries contact us at 1800-23400 or email at wecare@airtelbank.com

7. ** Account Operation Charges

Effective December 10th 2022, Account Operation Charges will be levied at Rs. 15 + 18% GST per quarter for all active savings account holders. If sufficient balance is not maintained in the account, available balance would be levied and subsequently bank will make attempts to recover the remaining amount at regular intervals. Account Operation Charges would cease to exist from 1st July 2024

8. *** SMS Alert Charges

Effective September 5th 2023, monthly SMS Alert Charges will be levied at Rs. 0.3 + 18% GST per SMS.

Effective February 1st 2024, the SMS charges (excluding GST) will be capped at INR 100.

Effective 1st  July 2024, Number of free SMSs which are exempted from charging is revised from 10 to 5 implying the charges being levied from July 2024 (for previous month's usage) will be using the new limit.

If sufficient balance is not maintained in the account, available balance would be levied and subsequently bank will make attempts to recover the remaining amount at regular intervals.

* Minimum amount for first cash deposit is 0, There will be a charge of Rs. 100 applicable for Facilitating the opening of Savings Bank Account, under the header “Account Facilitation Charge”. (Account Facilitation Charges and minimum amount for first cash deposit are not applicable for customers opening salary account, Disbursement account, and few other account categories identified internally by the bank based on type of usage) The fee is subject to changes with time and will be updated accordingly.

2. General Terms and Conditions

This document lays out the general Terms and Conditions (“General Terms”) which shall be applicable to Savings Bank account and shall be read in conjunction to specific terms and conditions as may be applicable to the particular product / account.

By registering for or using the account or using bank services, Customer (as defined below) agrees to be bound by below General Terms. General Terms may be read as a stand-alone document or be read with other such documents/terms and conditions as may apply to a particular account/ service/ situation/ circumstance/ transaction. Customer acknowledges and agrees that Bank may at its sole discretion add to, modify or amend the General Terms from time to time and any such changes will be available on the Bank’s website at www.airtel.in/bank or may be communicated to the Customer physically / electronically on his registered mobile phone or e-mail. Customer further agrees that use of Bank services by the Customer is subject to the acceptance of the General Terms. Customer will be bound by the General Terms as modified from time to time. Customer shall be responsible to keep himself updated and shall regularly check the General Terms, notices, communications so sent and/or uploaded on Bank’s website from time to time.

Customer further agrees that the opening and maintenance of the account / availing of the banking services from the Bank is subject to the rules and regulations introduced or amended from time to time by the Reserve Bank of India (“RBI”) or any other regulatory or statutory authority. In the event that any provision of General Terms is held to be in violation of any applicable law or if for any reason a court of competent jurisdiction finds any provision of these General Terms or portion thereof, to be unenforceable, that provision shall be enforced to the maximum extent permissible so as to effect the intent of these General Terms, and the remainder of these General Terms shall continue in full force and effect.

Customer hereby agrees and understands that Bank reserves sole discretion to accept or reject the Customer’s application for opening and maintenance of the account and/or for availing of banking products and/or services so offered by Bank and that Bank’s decision in this regard would be final. Customer further agrees that the opening of and/or maintenance and/or operation of the account and/or banking products and/or services so offered by Bank shall be governed by various policies and/or procedures and/or standards of Bank and that the Bank’s decision in this regard would be final. Customer shall execute all necessary documents/forms and/or furnish all information and/or comply with all the requirements so communicated by Bank from time to time. You further agree that the information provided by You is true and correct and that I shall not engage in impersonation or any act or omission which is illegal and/or done with an intent to defraud any person.

Amendments made to the General Terms shall be deemed to be a part of General Terms and, in case of any contradiction, the amendment form shall prevail. General Terms herein shall be subject to the notifications / guidelines issued by RBI from time to time.

2.1. Definitions

a. “Applicable Laws” means and includes any or all statutes, laws, rules, regulations, directives or guidelines,judgment, order, decree, clearance, approval, directive, guideline, code, standard, manual, policy, requirement, or other government restriction or any similar form of decision, or determination by, or any interpretation or administration of any of the foregoing by, any Government Authority including the Payment and Settlement Systems Act 2007, Aadhaar (Targeted Delivery of Financial and other Subsidies, Benefits and Services) Act, 2016, Prevention of Money Laundering Act, 2002 (“PMLA”), master circular of KYC by RBI and related rules and regulations, as may be amended or modified from time to time;

b. “Application Form” or “Proposal Form” or “Enrollment Form” shall mean the form (includes both physical and digital) that is required to be completely filled in with relevant details by the Customer along with necessary supporting documents, as required by the Bank for opening of Account through any of the options as mentioned above and /or for continuous usage of the Account;

c. “Airtel Payments Bank” or “Bank” is a company incorporated under the Companies Act, 1956 with its registered office at Bharti Crescent, 1, Nelson Mandela Road, Vasant Kunj, Phase II, New Delhi - 110070, India and corporate office at Airtel Centre Gurgaon, Plot No.16, Udyog Vihar, Phase –IV, Gurgaon - 122015, Haryana,, including its successors in business and permitted assigns;

d. “Banking Points” shall mean and include business correspondent agents or BC Agents as designated under Applicable Laws;

e. “Charge(s)” or “Service Charge” shall mean the charges which the Bank may levy upon the Customer in consideration for subscribing to the account and availing the bank services;

f. “Customer”, “I”, “we”, “me”, “my”, “our” or “us” means an individual  availing the banking services through the Account and has accepted all applicable terms and conditions of the Bank 

g. “Customer ID”/ “Mobile number” shall be the ten-digit mobile phone number of the Customer to be used for Account login;

h. “Force Majeure Event" means any event due to any cause beyond the reasonable control of the Bank, including without limitations, unavailability of any communication systems, breach, or virus in the processes or payment or delivery mechanism, sabotage, fire, flood, explosion, acts of god, civil commotion, strikes or industrial action of any kind, riots, insurrection, war, acts of government, computer hacking, unauthorised access to computer data and storage devices, computer crashes, malfunctioning in the computer terminal or the systems getting affected by any malicious, destructive or corrupting code or program, mechanical or technical errors/failures or power shut down, faults or failures in telecommunication etc.;

i. “Government Authority” shall mean any national or local governmental department, ministry, board,  regulatory authority, tribunal, agency, instrumentality or entity directly or indirectly under control of any central, state, provincial or local government, court or other judicial, quasi-judicial or administrative body, having jurisdiction over the matter or matters in question and includes Reserve Bank of India (“RBI”) or National Payments Corporation of India (“NPCI”), Unique Identification Authority of India (UIDAI), etc.;

j. “Instruction(s)” means any request or instruction that is received from the Customer by the Bank through any channel;

k. “Injury" means accidental physical bodily harm excluding illness or disease solely and directly caused by external, violent and visible and evident means which is verified and certified by a medical practitioner;

l. “KYC” stands for Know Your Customer and refers to the various norms, rules, laws and statutes issued by RBI from time to time under which Bank is required to procure personal identification details and proof of address documents from the Customer as may be required from time to time for availing and / or continuation of the Bank services;

m. “mPIN” or “Password” shall mean the 4 digit secret numeric password used to secure Account, without knowledge of which the Account may not be operable;

n. “SMS Password” or “One Time Password (OTP)” refers to one time number of digits pass code or number of digits that would be sent to a Customer’s mobile number registered by the Bank valid only for a single transaction to authenticate the particular banking transaction / identity of the Customer;

o. “Video based Customer Identification Process (V-CIP)” is a method of Customer identification by the Bank by undertaking seamless, secure, real-time, consent based audio-visual interaction with the Customer to obtain identification information including the documents required for Customer Due Diligence purpose, and to ascertain the veracity of the information furnished by the Customer; and 

p. “Website” or “Site” refers to the website owned, established and maintained by Bank at the URL www.airtel.in/bank.

2.2. Interpretation

a. All references to singular include plural and vice versa and the word "includes" should be construed as "without limitation".

b. Reference to any statute, ordinance or other law includes all regulations and other instruments and all consolidations, amendments, re-enactments or replacements for the time being in force or as amended from time to time.

c. Terms used but not defined will derive their meaning from Applicable Laws;

d. All headings, bold typing and italics (if any) have been inserted for convenience of reference only and do not define limit or affect the meaning or interpretation of these Terms & Conditions.

e. Reference to masculine shall include the feminine and third gender.

2.3. Recovery Incase of Extraneous Credit

Customer shall be liable to pay all Charges, fees, interest, late fee, return charges, any other costs wherever applicable and communicated to the Customer, which Bank may levy with respect to his account or any transaction or services rendered and the same may be recovered by Bank by a debit to his account. By availing the banking services, the Customer acknowledges that charges, fees, etc. are reasonable and consents to the quantum thereof. It is further agreed and acknowledged that in case of non-availability of adequate funds in Customer's account, the Customer authorizes the Bank to recover the Charges by debiting the account over a period of time from any future credits, till the entire amount is recovered.

2.4. Nomination and Dealth of the Customer

a. The Customer may, by filing in necessary particulars in the prescribed format at the time of opening of account, nominate a person who, in the event of death of the account holder as the case may be shall become entitled to the deposit and the payment thereon.

b. If such nomination is not made at the time of opening the account, it may be made by the Customer at any time, by means of an application in the prescribed format wherever prescribed, to the Bank. Should the Customer not like to avail nomination facility, he shall provide a specific declaration for not availing the nomination facility.

c. In the event of death of the Accountholder in respect of which a nomination is in force, the nominee shall be entitled for release of the deposits in his favour. For the aforesaid purpose, the surviving nominee shall make an application to the Bank, supported by proof of death of the accountholder, Proof of Identity & Address of Account holder and Proof of identity & address of Nominee and such other detail as may be required by the Bank on case to case basis. Payment to the nominee will however be made on satisfactory completion of the formalities as laid down or modified/amended from time to time by the Bank.

d. In case where the deceased depositor had not made any nomination or in the absence/incorrect details of nominee the release of deposits in the account will be paid to Legal Heir on submission of proofs as may be required by the Bank. This policy is available on the bank's website under the section "Policies".

e. Customer can nominate one individual for the purpose. Customer is at liberty to change the nominee at any time on request to Bank. 

2.5. Compromise of Account

Customers are not supposed to share their personal information or credentials with anyone including his/her PIN or other security information with anyone in any manner whatsoever. Customer should contact the Bank immediately by raising a request (verbally / through e-mail) through Contact Us' section or by visiting/writing the nearest office of the Bank if he/she believes that his/her account is compromised, or if someone else knows his/her PIN or other security information. Customer can also reach out to us at wecare@airtelbank.com.

Customer must report the misuse of his/her account to the concerned Law Enforcement Agency (LEA) and lodge anFirst Information Report ("FIR"). Customer will not be liable for any compromise or misuse of account after he/she has informed the Bank of the compromise and has received an acknowledgement from the Bank to that effect, unless he/she has acted with gross negligence or malicious intent or shared his credentials with anyone. Customer shall be liable for all losses for any misuse that have happened with his/her consent or knowledge.

2.6. Reversal of Entries

Bank reserves the right and the Customer hereby authorizes the Bank to reverse any entries erroneously/extraneously passed by the Bank or Bank’s Customer or any third party, with or without notice to/from the Customer and/or to debit/credit the account, of whatever nature to the extent required to correct any erroneously/extraneous entries that may have been inadvertently made by the Bank.

2.7. Declaration by the Bank

Bank shall not be responsible for any acts or omissions of any third party / its partners / service providers including its merchants, cash management partners and Business Correspondents etc. and the same shall be governed of the terms and conditions entered into by the Bank with such third party / its partners / service providers and as per terms of Applicable Laws.

All transactions initiated by the Customer are instantaneous in nature and cannot be reversed/cancelled/stopped once initiated either through mobile or internet banking. Bank shall not be held liable for not honoring such request to reverse/cancel/stop.

2.8. Right of the Bank to Suspend/Freeze/Terminate and Close

a. Bank has the right to suspend, freeze or apply lien or discontinue its product / services, with or without notice/intimation (including on Sweep Account linked thereto) if it is suspected that operations in a Customer’s account are being carried out in disproportion to his/her profile and/or source of funds are not known to the Bank or fraud is reported to the Bank by other banks / LEA / Government Authority until further order / instruction to remove the freeze is received by the Bank. In the given circumstances, Bank shall apply freeze/put the account on hold for such period as it may deemed fit until the Bank has received to its satisfaction that the necessary documentation and clarifications as sought by the Bank from the Customer are provided or upon further instruction / mandate from the concerned LEA / bank / authority, as the case may be on whose instruction the freeze was applied. In case no further instruction is given to the Bank, the Customer shall approach the concerned LEA/bank/authority for obtaining further directions.

b. ​Notwithstanding anything contained elsewhere, the Bank reserves the right to freeze /apply lien/suspend/discontinue its products/services to the Customer and/or close the account and/or to refuse or delay processing of transactions initiated by the Customer, at any time, for any cause, including, but not limited, to the following:

i. For any suspected violation / non-compliance of the Applicable Laws 

ii.​ To combat potential / actual fraud, malafide, mischief, impersonation, phishing, hacking, unauthorized access, sabotage, willful destruction, money laundering activities, threat to national security, for any other force majeure reasons etc;

iii.​ If the same is due to technical failure, modification, upgradation, variation, relocation, repair, and/or maintenance due to any emergency or for any technical reasons.

iv. ​If the same is due to any transmission deficiencies caused by topographical and geographical constraints/limitations;

v.​ If the mobile connection with which the Customer's Bank product/service is related ceases to be operational or in the Customer's possession or control.

vi.​ If the Customer indulges in any abusive or aggressive or threatening behavior or any act or any intimidation or harassment of any kind (be it verbal or physical or written) against any employee / representative / agent of Bank.

vii. Garnishee order, attachment order by competent court of jurisdiction and competent Government Authority and Quasi-Judicial bodies, death of the Customer, or the Customer is declared incompetent or insolvent by a court.

viii. ​high occurrences of dishonored payments from Customer’s Account

ix.​ If Bank believes, in its reasonable opinion, that cessation/ suspension is necessary.

c. The Bank reserves the right to de-seed the Aadhaar numbers from NPCI Mapping without the receipt of the Customer consent, where the Customer becomes incapable to operate the Account in the event of death/insanity/insolvency/ account under Litigation/ blocked or frozen.

2.9. Account Freeze and Closure by the Bank

a. The Bank has the right to freeze, with or without notice/intimation the Account (including on Sweep Account linked thereto) if it is suspected that operations in a Customer’s Account are being carried out in disproportion to his/her profile and/or source of funds are not known to the Bank or fraud is reported to the Bank by other banks / LEA / Government Authority until further order / instruction to remove the freeze is received by the Bank. In the given circumstances, Bank shall apply freeze/put the Account on hold for such period as it may deemed fit until the Bank has received to its satisfaction that the necessary documentation and clarifications as sought by the Bank from the Customer are provided or upon further instruction / mandate from the concerned LEA / bank / authority, as the case may be on whose instruction the freeze was applied. In case no further instruction is given to the Bank, the Customer shall approach the concerned LEA/bank/authority for obtaining further directions.

b. ​Notwithstanding anything contained elsewhere, the Bank reserves the right to freeze /suspend/discontinue its products/services to the Customer and/or close the Account and/or to refuse or delay processing of transactions initiated by the Customer, at any time, for any cause, including, but not limited, to the following:

i. For any suspected violation / non-compliance of the Applicable Laws 

ii. ​For any discrepancy in the particular(s), documentation or Enrollment Form provided by the Customer or due to non-verification of KYC or where the documents /information provided by the Customer are authentic.

iii.​ To combat potential / actual fraud, malafide, mischief, impersonation, phishing, hacking, unauthorized access, sabotage, willful destruction, money laundering activities, threat to national security, for any other force majeure reasons etc;

iv. ​If the same is due to technical failure, modification, upgradation, variation, relocation, repair, and/or maintenance due to any emergency or for any technical reasons.

v.​ If the same is due to any transmission deficiencies caused by topographical and geographical constraints/limitations;

vi. ​If the mobile connection with which the Customer's Bank product/service is related ceases to be operational or in the Customer's possession or control.

vii. ​If the Customer indulges in any abusive or aggressive or threatening behavior or any act or any intimidation or harassment of any kind (be it verbal or physical or written) against any employee / representative / agent of Bank.

viii. Garnishee order, attachment order by competent court of jurisdiction and competent Government Authority and Quasi-Judicial bodies, death of the Customer, or the Customer is declared incompetent or insolvent by a court.

ix. ​High occurrences of dishonored payments from Customer’s Account

x. ​If Bank believes, in its reasonable opinion, that cessation/ suspension is necessary.

c.​ The Bank reserves the right to de-seed the Aadhaar numbers from NPCI Mapping without the receipt of the Customer consent, where the Customer becomes incapable to operate the Account in the event of death/insanity/insolvency/ account under Litigation/ blocked or frozen.

2.10. General Covenants

Notwithstanding anything, once Bank allots an account number to a Customer it is not subject to change in any case including a Customer availing mobile number portability services or changing his mobile number and the same shall not be reassigned /transferred to any third person. Savings Bank deposits (and not wallets) are covered under the insurance scheme offered by Deposit Insurance and Credit Guarantee Corporation of India (“DICGC”) subject to certain limits and conditions. For further details on the deposit insurance provided by DICGC, please visit - www.dicgc.org.in.

For further details on Code of Banks Commitment to customers, please visit - http://www.bcsbi.org.in/CBCC_Introduction.html

The primary mobile number provided by the Customer will be used as the registered mobile number for all banking services (mobile banking, one time passwords, alerts, etc.) and for all communications related thereto. 

In the event of any dispute, the Bank’s records shall be taken as the conclusive evidence of the transactions carried out through use of its services.

The Bank may publish notices of general nature which are applicable to the Customers on its Website or on its application, or on the Customer's email address or in any other mode as may be decided by Bank. Such notices would have the same effect as a notice served individually to each Customer.

The Bank shall send all Customer communications by SMS and the SMS shall be deemed to have been received by the Customer after they have been submitted for delivery to the mobile phone operator. The Bank, at its own discretion, may also contact the Customer, for all purposes necessary for providing & improving its services and suggesting any additional services.

The Bank will in no way be held responsible or liable for any delay, failure and/or untimely delivery/fulfillment of any services provided by any third party service providers including telecom service providers due to but not limited to network congestions, network failure, systems failure or any other reasons beyond the reasonable control of the Bank or its service provider(s) resulting into failure or delay of Bank Services.

The Account opening formalities are governed by the policies of Bank and may be revised from time to time and may require Customer/s to submit duly filled application form/s along with   Officially valid documents as stipulated under Applicable Laws 

Any transactions undertaken from this Account shall be in compliance of all the FEMA rules, regulations or notifications thereunder.

After the opening of Account, in compliance with the extant Applicable Laws, Customer agrees to submit the KYC documents again at periodic intervals, as may be required by the Bank. Bank will not be responsible or liable for any violation by the Customer of Applicable Law. Customer hereby declares that Customer name does not, at any time, appear in the consolidated list of terrorist Individuals/ organizations as circulated by the Government Authorities from time to time.

Debit Card shall be the card issued by Bank to its Customers for transactions for Bank Savings Account or any other mode as intimated by Bank from time to time. The request for opening of savings bank account will also be taken as Customer request for debit card issuance and PAN/Form 60 filled by the Customer for Bank Savings Account will also be applicable for debit card issuance.

2.11. Confidentiality

The Bank will on best effort basis ensure that Customer transactions and information remain secure and confidential in accordance with the internal IT security policies and/or privacy policies of the Bank.

2.12. Indemnity

Customer agrees to indemnify, defend and hold the Bank, affiliates, group companies, and other Customers of the Bank harmless from any and all claims, losses, damages, and liabilities, costs and expenses, including and without limitation legal fees and expenses, arising out of or related to the (i) use or misuse of the Bank services hereunder (ii) any violation or non-compliance of these Terms and Conditions, (iii) any breach of the representations, warranties, and covenants, (iv) due to any negligence/mistake/misconduct on Customers' part.

If at any time it is found that the Customer has engaged or is engaging in any act or omission to defraud the Bank, its affiliates, users or otherwise engages in unlawful, fraudulent, suspicious or other activities which suggest malafideintent of the Customer, whether to avail benefits of any offer, cashback, reward or incentive given by the Bank or otherwise, and/or which activities are detrimental to the Bank’s interest, the Bank reserves its right to claw-back or recover the benefits of such offer, with or without intimation to the Customer, at Bank’s sole discretion, by debiting the Account. This right is in addition to any other right or legal recourse that the Bank may have under Applicable Laws.

Customer hereby acknowledge that when Bank acts on any notice, demand or other communication sent by email by Customer or your authorized representative, or via other forms of electronic or data transmission, Bank, acting upon such instruction so received shall not be responsible or liable in the event such notice demand or other communication is not an authorized or authentic notice, demand or other communication or is not in the form you or your authorized representative sent or intended to send (whether due to fraud, distortion or otherwise). Customer hereby indemnify and agree to keep Bank indemnified against any loss, liability, claim, suit, threat of suit or expense (including legal fees and expenses) that Bank may incur with its acting in accordance with any such notice, demand or other communication sent through email or other form of electronic or data transmission. This clause shall survive the termination of your banking relationship with Bank.

Without prejudice to anything contained herein, Bank shall not be liable to Customer or any third person for any delays, loss of business, profit, revenue or goodwill, anticipated gains (included opportunity loss), damages, fees costs, expense, etc. or for any indirect or consequential loss, howsoever arising, on the Bank Account being unavailable/usage of the Bank services or otherwise.

2.13. Limitation of Liability

Notwithstanding anything to the contrary and subject to specific limitations provided for the specific product, Bankshall in no event be liable to the Customer or any other person for:

a. Any indirect, incidental, special, consequential, punitive or economic loss, expense or damage arising from or in connection with any access, use or the inability to access or use Bank’s products/services and data/content or reliance on those or Account of the Bank, howsoever caused and regardless of the form of action (including tort or strict liability);

b. Any downtime costs, loss of revenue or business opportunities, loss of profit, loss of anticipated savings or business, loss of data, loss of goodwill or loss of value of any equipment including software;

c. Any loss or damage arising as a result of improper usage or malfunction of any computer or mobile phone or other telecommunications equipment used to access Bank's products/services or incompatibility thereof with our systems;

d. Additionally, Bank shall be under no liability for any damage, loss or expense, or for any obligation to pay or reimburse interest for unsuccessful crediting or debiting of money through the use of Bank's products/services, unless the same is directly attributable to willful default or gross negligence on the part of Bank;

e. Customer being deprived of the use of the App/website as a consequence of any act or omission by the Bank or any reason including but not limited to compliance with any Applicable laws and/or regulations and any instructions and/or directions given by any local or foreign regulatory body, government agency, statutory board, ministry, departments or other government bodies and/or its officials.

2.14. Warranty

No warranty of any kind, implied, express or statutory, including but not limited to the warranties of non-infringement of third party rights, title, merchantability, satisfactory quality or fitness for a particular purpose, is given in conjunction with Bank's products/services or any data/content. While Bank may apply such technology as it deems fit to ensure the security of and prevent unauthorized access to its products/services, Bank does not warrant that products/services or any content/data will be provided uninterrupted or free from errors or that any identified defect will be immediately corrected. Further, no warranty is given that products/services or any data/content are free from any computer virus or other malicious, destructive or corrupting code, agent, program or macros. Bank provides the products/services on an "as is", "where is", "with all faults" basis. 

Customer acknowledges that he/she has not solely relied on any representation/warranty made by the Bank, service providers, subcontractors or agents and has made independent assessment of Bank's products/services. It is Customer’s responsibility to evaluate the accuracy, completeness and usefulness of all opinions, advice, services, merchandise and other information provided through the platform or on the Internet generally. Except for Bank's service providers, subcontractors and agents, no person or entity who is not a party to these terms will have any right to enforce these terms, regardless of whether such person or entity has been identified by name, as a member of a class or as answering a particular description. For the avoidance of doubt, this will not affect the rights of any permitted assignee or transferee of these Terms.

The Customer also understands and acknowledges that there may be downtime, network congestion, outages, scheduled maintenance, or such other events beyond the reasonable control of Bank and Bank shall not be responsible for the same. 

Customer acknowledge and agree that Bank has offered its products and services, set its prices, and entered into this General Terms in reliance upon the warranty disclaimers and the limitations of liability set forth herein, that the warranty disclaimers and the limitations of liability set forth herein reflect a reasonable and fair allocation of risk between the Customer and Bank. 

All transactions initiated by the Customer are processed in real- time and that the Customer hereby agrees and confirms that the said transactions cannot be reversed /cancelled and stopped once initiated either through the Bank’s App, mobile or internet banking or other Platform. Bank shall not be held liable in this regard.

2.15. Intellectual Property Rights

Bank shall have the right to not return the application, the photographs, information and documents submitted by the Customer during the purchase journey as per Applicable Laws. Bank is bound to comply with Applicable Laws in relation to usage, retention and processing of the customer information Intellectual Property Rights displayed on the website(s)/ applications / portals (“Platforms”) are registered and unregistered intellectual property rights of Bank or of respective intellectual property right owners and Bank is the absolute owner thereof. Nothing contained herein or otherwise should be construed as granting, by implication, estoppels, or otherwise, any license or right to use any intellectual property displayed on the website(s) without the written permission of Bank or such third party that may own the intellectual property displayed on the Platform. Bank grants the right to access the Platform to the Customer in accordance with the terms of service. Bank shall be entitled to obtain equitable relief (including all damage, direct, indirect, consequential and exemplary) over and above all other remedies available to it, to protect its interests therein. Unauthorized use of "Airtel"  or “Airtel Payments Bank” as a word, trademark, symbol, device mark or word mark, is strictly prohibited. All rights are expressly reserved by Bank to use the brand of "Airtel" or “Airtel Payments Bank” in all its forms and variations.

2.16. Amendments

The Bank has the absolute discretion to amend or supplement any of the General Terms at any time, with/without intimation. Updated General Terms shall be available at the Platform. However, the Bank will endeavor to notify the changes by posting it on the website or through advertisement or any other means as the Bank may deem fit which will be binding on the Customer. The existence and availability of the new functionalities/facilities/features will be notified to the Customer as and when they are made available. By using these new or updated or modified services, the Customer agrees to be bound by the General Terms as amended from time to time.

2.17. Non-Transferability

The grant of facility of Internet Banking and Mobile Banking Services to any other third person is non-transferable under any circumstances and shall be used by the Customer only. Bank shall not be held liable for any misuse, unauthorized transaction or fraud etc. using credentials of the Customer.

2.18. Third Party Links/Website Disclaimer

Platforms of the Bank may provide hyperlinks to websites not controlled by the Bank website or Bank’s mobile application, but owned and operated by such independent party. Customer may note that such hyperlinks do not imply any endorsement, agreement on, or support of the content, products and /or services of such websites or applications. Any link the Customer make to or from the 3rd Party website will be at Customer’s risk. Any use of the 3rd Party website will be subject to and any information the Customer provide will be governed by the terms of the 3rd Party Website, including those relating to confidentiality, data privacy and security. Bank does not endorse or approve and makes no warranties, representations or undertakings relating to the content of the 3rd Party website and hence disclaims liability for any loss, damage and other consequence resulting directly or indirectly from or relating to Customer access to 3rd Party or any information that Customer may provide or any transaction conducted on or via the 3rd Party Web site or the failure of any information, goods or services posted or offered at the 3rd Party Website or any error, omission or misrepresentation on the 3rd Party Website or any computer virus arising from or system failure associated with the 3rd Party Website. In the event of any inconsistency between the General Terms and terms of the 3rd Party, the terms herein shall prevail.

2.19. Disclaimer on the Information Technology Act 2000

The Bank has adopted the mode of authentication of the Customer by means of verification of the mobile number/Customer ID and or through verification of mPIN or through any other mode of verification as may be stipulated at the discretion of the Bank. The Customer hereby agrees/consents for the mode of verification adopted by the Bank. The Customer agrees that the transactions carried out or put through by the aforesaid mode shall be valid, binding and enforceable against the Customer and that the Customer shall not be entitled to raise any dispute questioning the transactions.

2.20. Disclaimer on Anti Virus Update

The Customer needs to get his/her PCs/laptops or mobiles scanned on a regular basis and be updated with the latest antivirus software available. The Bank shall not be responsible in case of any data loss or theft due to the virus transmitted in the system through the usage of Internet Banking and Mobile Banking.

2.21. Governing Laws

These General Terms and/or operations in the accounts of the Customer maintained by the Bank and/or the use of services provided by the Bank including transactions initiated through Internet Banking and Mobile Banking Services are construed to be governed in accordance with the laws in India. Bank accepts no liability whatsoever, direct or indirect for non-compliance with the laws of any country other than that of India. The Customer agrees to abide by prevailing laws in respect of Internet Banking and Mobile Banking Services applicable in India. All disputes shall be subject to the jurisdiction of the Courts in New Delhi, India. The Bank however, may, in its absolute discretion commence any legal action or proceedings arising out of these terms in any other court, tribunal or other appropriate forum, and the Customer hereby consents to that jurisdiction.

2.22. Severability

If any part of this General Terms is adjudged void or inoperable for any reason, the same shall be severed from the remainder of the General Terms and only that portion of this General Terms that is specifically adjudged void or inoperable shall cease to govern the relationship between the Bank and the Customer.

2.23. Jurisdiction

The Courts at New Delhi shall have exclusive jurisdiction in respect of all and any dispute regarding the use of Bank service including the interpretation and execution of this Terms and Conditions or any other document executed by the Customer or the Bank with respect to Bank service.

2.24. Grievance Redressal

In case the Customer has any complaint relating to the features of any of the Bank services that the Customer holds and/or avails of, Customer can approach the Grievance Redressal Cell within the Bank at grievance.officer@airtelbank.com for a resolution and if he/she does not get a satisfactory response within 30 days of lodging the complaint, then, under the Banking Ombudsman Scheme 2006, such Customer can approach the Ombudsman appointed by the RBI, in charge of the region where he/she has an Account, details of which are available at www.bankingombudsman.rbi.org.in

2.25. FATCA and CBDT Declarations

I agree that the opening and maintenance of the Account is subject to Applicable Laws including rules and regulations issued by RBI as amended from time to time. I hereby certify that I / we have declared my/our status as per the rules applicable under section 285BA of the Income Tax Act, 1961 as notified by Central Board of Direct Taxes (CBDT) vide Notification No. S.O. 2155(E) dated 7 August 2015 and RBI Circular Ref No. DBR.AML.BC.No.36/14.01.001/2015-16 dated 28 August 2015 in this regard. I understand and acknowledge that as per the provisions of Income Tax Act, Rules made there under and the guidelines issued by the RBI in the matter, depending upon the residential status and/or other criteria stipulated therein, the Bank may have to report the details in respect of Bank Account(s) as per the prescribed format to the Central Board of Direct Taxes (CBDT) or other Government Agencies to comply with the obligations as per the Inter-Governmental Agreements (IGA) in respect of Foreign Accounts Tax Compliance Act (FATCA) and Common Reporting Standards (CRS) and or any other similar arrangements.

a. ​I certify that the information provided by me above as applicable to me by me/us as well as in the documentary evidence provided by me are, to the best of my knowledge and belief, true, correct and complete and that I have not withheld any material information that may affect the assessment/categorization of my Account as a U S Reportable Account or Other Reportable Account or otherwise. I undertake the responsibility to declare and disclose within 30 days from the date of change, any changes that may take place in the information provided by me, as well as in the documentary evidence provided by me or if any certification becomes incorrect and to provide fresh and valid self- certification along with documentary evidence.

b. ​I also agree that my failure to disclose any material fact known to me, now or in future, may invalidate me from transacting in the Account and the Bank would be within its right to put restrictions with respect to the operations of my Account or close it or report to any Government Authority /RBI for the purpose or take any other action as may be deemed appropriate by the Bank, under the guidelines issued by CBDT/RBI from time to time, if the deficiency is not remedied by me within the stipulated period.

c. ​I also agree to furnish and intimate to the Bank any other particulars that are called upon me to provide on Account of any change in law either in India or abroad in the subject matter herein.

d. ​I agree to abide by the Bank's Terms and Conditions and rules in force and the changes thereto in Terms and Conditions from time to time relating to my Account as communicated and made available on the Bank's website.

e. ​I authorize the Bank to use information which is KYC documents, particulars provided and usage based relationship information, for Account opening purpose.

f.​ KYC: My Personal /KYC details may be shared with KYC Registry. I hereby give consent to receive information from Central KYC registry of from the Bank through SMS/e mail on my registered number/e mail address.

g. ​I give my consent to Bank to display my balance in the wallet/ Bank Savings Account on the Airtel Thanks app.

h.​ I authorize the Bank to use my biometric authentication as my e-signatures for all Bank services.

Records of Transactions: The records of transactions of Bank shall be conclusive against and binding on the Customer except in the case of computation and/or manifest error.

2.26. Right to Set Off and Lien

Customer hereby grants the Bank the right of set off and lien, which Bank may at any time at its sole discretion and with/without notice to Customer, irrespective of any other lien or charge, present as well as future, on the account(s) held by Customer(s) to the extent of all outstanding dues, whatsoever arising as a result of the Internet Banking and Mobile Banking Services extended to and/or used by the Customer or otherwise due from the Customer as per these Terms & Conditions.

2.27. Notices

Notices under these Terms of Service (Terms & Conditions) to the Customer may be given through any medium of communication as may be deemed appropriate by the Bank i.e. Bank’s website ( www.airtel.in/bank) or email, sms, public notification at Branches, or through newspapers, radio, TV, mobile application etc . Such notices shall have the same effect as a notice served individually to each Customer.

Bank may send any communication through SMS/Email, Courier or Post from time to time at the mailing address furnished by the Customer and it is incumbent upon the Customer to intimate change in mailing address, if any, immediately or within a week  of such a change. Bank shall not be responsible for any loss, damage or consequences for wrong delivery of the above communication arising out of non-intimation of change in mailing address.

2.28. Force Majeure

Bank shall not be liable for delay in performing or failure to perform any of its obligations under these General Terms if the performance is prevented, hindered or delayed by a Force Majeure Events and in such case time for performance of the affected obligation shall be suspended for so long as the Force Majeure Events continues.

2.29. Assignment

These General Terms and any rights granted hereunder, may not be transferred or assigned by the Customer, the Customer without Bank’s prior written consent which may be withheld in Bank’s sole discretion, but these General Terms and any rights granted hereunder, may be assigned by Bank without any restriction.

2.30. Waiver

Failure of the Bank to exercise or enforce any right or provision of the General Terms will not constitute a waiver of such right or provision. Any waiver of any provision of the General Terms will be effective only if in writing and signed by the Bank. To the maximum extent permitted by the Applicable Law.

2.31. DND/NDNC

The Bank is also authorized to use the contact number/e-mail ID of the Customer, mentioned in the AOF, in connection with transactional, promotional as well as service related calls or messages, through Telephone/Mobile/SMS/e-mail by the Bank or its agents. However, the Customer have the right and option to reregister for DND/NDNC at any time at his/her discretion.

2.32. Privacy Policy

In case any personal information or data is collected by the Bank, the same shall be dealt with in accordance with Bank’s privacy policy which is available on Bank’s website and as per applicable laws. Bank’s Privacy Policy applies to use of the Platform, and its terms are made a part of these T&Cs by this reference. Additionally, by using the Platform, Customer acknowledges and agrees that internet transmissions are never completely private or secure. Customer further understands that any message or information the Customer sends to the Platform may be read or intercepted by others, even if there is a notice that a particular transmission (for example, credit card information) is encrypted.

Customer agrees, understands and acknowledges that these General Terms read with Specific Terms and Condition are not exhaustive.

3. Savings Bank Account- Terms and Conditions

These T&C apply to Savings Accounts issued by the Bank and shall be read in conjunction to the General Terms and Conditions governing the Accounts and Services of the Bank ("General Terms") and the Savings Account Terms unless the General Terms conflict with the terms stated herein below.

3.1. Opening of an Account

I understand that I can open the Account by following any of the Options mentioned in these T&C.

Option I: Aadhaar Based e-KYC Authentication Process (Through Mitra Application/BC Agents)

For the purpose of opening the Account by following Aadhaar Based e-KYC authentication process, You hereby declare and confirm that:

“You have no objection to the Aadhaar based authentication system and hereby give Your consent to provide YourAadhaar number, biometric for Aadhaar based Know Your Customer. You also give Your consent for accessing mobile number and email-id from the Central Identities Data Repository (“CIDR”)/Aadhaar system. Youunderstand that You shall also have the option to delink Your Aadhaar and related information from Your Account at a later date and can update another valid Proof of Identity (“POI”)/Proof of Address (“POA”) of Your choice.”

“You have no objection for using Aadhaar based authentication service for availing various banking services at Banking Points”.

“You further understand and agree that this biometric authentication can be treated as Your signature for the purpose to open a Savings Bank Account with Airtel Payments Bank.”

In case of failure due to PAN validation, the Customer has to submit correct PAN to open the Account or can open account with Form 60.

Option II: Video Based Customer Identification Process (V-CIP) (Through Bank Application within Airtel Thanks App):

For the purpose of opening the Bank Account by following V-CIP, I hereby declare and confirm that,

“You have no objection to the Video Based Customer Identification process followed by the Bank for KYC for the purpose of opening the Savings Bank Account and related Banking services and hereby give Your consent to provide Your Aadhaar number and PAN on mandatorily basis for the V-CIP and any such  allied process;

“You understand that submitting PAN is mandatory for V-CIP. The Aadhaar and PAN details provided by me are correct to the best of Your knowledge”

“You authorize the Bank or any authorized representative of Bank (including business correspondent, who shall be Bank official) for identification and obtaining the identification information by using OTP based Aadhar e-KYC authentication.”

“You give Your consent for Sweep out facility as operated by Bank in accordance with the terms of Sweep out facility mentioned in these Terms and Conditions.

“You understand and agree that OTP based Aadhaar Authentication can be treated as Your signature for the purpose to open a Savings Bank Account with Airtel Payments Bank”.

Option III – Physical Submission of KYC documents including valid POI and POA of Your choice as required by the Bank in accordance with Applicable Laws (through Banking Points)

You understand that,

The Bank shall provide me the option to open Your Account using a valid POI/POA of Your choice along with the Enrolment Form;

“You understand that You have to submit filled Enrolment Form along with prescribed documents designated as ‘Officially valid document’ stipulated as per Master Direction - Know Your Customer (KYC) Direction, 2016 issued by RBI as amended or supplemented (“KYC Norms”) / Anti-Money Laundering (AML) standards/Combating of Financing of Terrorism (CFT)/Obligation of banks under PMLA, 2002, including Permanent Account No. (PAN) or Form 60/61 from time to time, which is applicable for Aadhaar based authentication system (in case the Customer does not have a PAN), to the satisfaction of the Bank and such other documents including in respect of Your nature of business and financial status as may be required by the Bank as stipulated under Applicable Laws including  KYC Norms;

“You understand that for this Option, You will have to provide wet signatures.”;

“You understand that post account opening, You would undertake a transaction within 1 week.”

3.2. Further Declarations

You further declare that :

a. You are a citizen and tax resident of the republic of India and not of any other foreign country. You also declare that Your place of birth is in India.

b. the information provided by You is true to the best of Your knowledge and belief. You further declare that where You have not submitted PAN, You do not have a PAN and Your estimated total income including income of spouse, minor child etc. (as per section 64 of the income tax act, 1961) computed in accordance with the provisions of the Income Tax Act, 1961 for the financial year in which the above transaction is held will be less than maximum amount chargeable to tax. Where You have provided PAN, the PAN details provided by me are correct to the best of Your knowledge.

c. You hereby give Your express consent and authorize Airtel Payments Bank to share Your personal details which may include Your phone number or email id with Airtel Payments Bank’s service providers, business correspondents, credit rating or investigation agencies or any other agencies or entity for the purpose of providing banking, search, survey and allied services. You also consent and authorize Airtel Payments Bank to share Your KYC information or other personal detail with any Government Authority as and when deems fit by Airtel Payments Bank and/or required by such Authority

d. You hereby provide an explicit consent to Airtel Payments Bank to procure, use and store Your personal information from any of the Credit Information Companies. However, the same may be used for internal purposes of Airtel Payments Bank and not to be shared with any third party or other agencies subject to point C above.

e.  The information provided by me and Your data received from Unique Identification Authority of India (UIDAI) is true and correct for opening the Account through either of the options.

f. You give Your explicit consent for sweep out facility as operated by Bank as per the terms as mentioned below.

g. If You wish to open a Savings account/ Current Account and You have an existing wallet account/PPI account in active or dormant state, that account will be closed and a new Savings account/ Current Account will be opened

h. You have no objection in case Airtel Payments Bank seeks to authenticate the identity information provided by me and thereby accessing Your CKYC ID from CERSAI, CKYC registry (CKYCR). You also give Your explicit consent to download and store all available KYC information from CKYCR using Your CKYC identifier for the purpose of opening a Savings Bank account with Airtel Payments Bank.

i.  the Service Charges prescribed by the Bank and informed to me may be changed, amended, increased, modified or reduced at the Bank’s discretion, from time to time with intimation to the Customer. For schedule of Service Charges please refer to the Website.

j. You shall be solely responsible for the confidentiality, safety and security of the mPIN. You shall be the sole owner of the mPIN and shall be responsible for the consequences arising out of disclosure of the mPIN and/or its unauthorized use and of Bank services. In case the mPIN is forgotten it can be regenerated through the Banking Points or through Bank application.

k. In case the mobile phone/ SIM card associated with the Bank services is lost/stolen/misplaced/ no longer in Your control or possession or is not operational, You shall promptly inform Bank through its call centre or email registered with the Bank.

l. Your Savings Account balance shall not exceed INR 1,92,000/- (Rupees One Lakh Ninety Five Thousand only) at any given time unless the SSFB Sweep Account with Partner bank has been opened.

m. You will be entitled to personal accident benefit insurance cover subject to the terms and conditions specified on the Website, if You open the Bank Savings Account through Aadhaar Based e-KYC Authentication process (i.e. through Mitra application/BC Agents) and not through any other modes.

3.3. Documentation

a. ​The collection, verification, audit and maintenance of correct and updated Customer information is a continuous process and Bank reserves the right, at any time, to take steps necessary to ensure compliance with all relevant and applicable KYC requirements. Bank reserves the right to discontinue services/ reject applications for Bank services at any time if there are discrepancies in information and/or documentation provided by the Customer at the time of Account opening.

b.​ Any information (except Aadhaar), provided to the Bank with the intention of taking its services, shall vest with the Bank, and may be used by the Bank, for any purpose consistent with any Applicable Law, at its discretion

c. ​If the particulars provided by the Customer in the KYC documents do not match with details mentioned in the Enrollment Form , then Bank has the right to call for additional documents to the satisfaction of the Bank as per the extant KYC guidelines.

d. ​Bank reserves the right to decide whether cheque book can be provided as an instrument to the Customer and also the clearing, collection and settlement facility for cheques. Presently, the above facilities are not available to Customers.

You may download the account opening form for non-eKYC based savings account opening from here. Manual Onboarding Form

3.4. Sweep-out Facility

As per RBI guidelines applicable for payments banks, the end of the day Account balance cannot exceed INR 2,00,000. However, basis the Customer consent, Bank may open an account with Suryoday Small Finance Bank (“SSFB”), in accordance with the Applicable Laws and sweep out the excess balance to the SSFB Sweep out Savings Account (“SSFB Sweep Account”). Further, the Customer hereby agrees to provide the consent to share CKYC and other relevant information including nominee information shared by the Customer with the Bank to be shared with any other Government Authority as required from time to time and with SSFB for opening of the SSFB Sweep Account.  

-​Bank shall initiate the process of opening of Customer’s SSFB Sweep Account immediately if, the end-of-day balance of the Customer’s Savings Bank Account exceeds an amount of INR 1,50,000 or with other bonafied justification for doing the same. Currently, the Bank has tied up with Suryoday Small Finance Bank (“SSFB”) for sweep out arrangement. 

-​The Customer hereby gives the consent to the Bank to deposit an initial amount (currently, INR 500/-) in the Sweep Account once the sweep account is opened and the said amount will be transferred to the Sweep Account from the Account on the opening of Sweep Account as per law. 

- ​Nominee for the sweep account shall be the same as one elected by the Customer for the Account registered with the Bank. 

- ​All communications in relation to Sweep Account will be provided to the Customer by Bank.

Detailed terms and conditions are available at the website of sweep out partner and the Customer can check and download the statement by accessing to Airtel Thanks App. 

The Customer agrees that in the event of closure of Account, Sweep Account shall also get closed automatically. As per the process, the balance available in Sweep Account (if any) will be first transferred to Customer’s Account and then both the accounts will be closed. 

Rate of interest applicable on the available balance in SSFB Sweep Account will be as per the prevailing rate of interest policy of SSFB. 

The Customer agrees that Bank and/or SSFB may block/suspend/close the Bank Savings Account or SSFB Sweep Account or suspend/restrict access to Bank’s platform if the Bank and/or SSFB suspect any misuse or fraudulent transactions without any prior intimation to the Customer. Such transactions shall be subject to investigation and actions as per the Bank policy and SSFB policy and/or inform the Government Authority. 

The Customer agrees to indemnify and keep Bank indemnified from any loss, cost, compensations, litigation, disputes, damages etc., arising out of and related to any use/misuse of the funds in the Bank Savings Account or SSFB Sweep Account. 

These Terms shall be read in conjunction with the Bank's General Terms & Conditions available on http://www.airtel.in/personal/money/terms-of-use and general terms and conditions prescribed by SSFB in relation to Savings Bank Accounts. In case of any discrepancy, these terms will prevail.

For any queries for SSFB Sweep Account, Customer must get in touch with the Bank by sending an email on wecare@airtelbank.com or contacting Bank through the customer care numbers: 400 for Airtel customers; 8800688006 for all other operators (standard calling rates apply) 

SSFB Rate of Interest: https://www.suryodaybank.com/accounts/savings/rate-of-interest

SSFB Terms and conditions: https://www.suryodaybank.com/assets/pdf/Terms_and_Conditions_word_v1-Products.pdf

3.5. Customer Obligations

a. ​The Customer is expected to examine the entries in the Account statement on receipt, and draw the attention of the Bank within 15 days to any errors or omissions that might be discovered else it would be deemed as correct. The Bank does not accept any responsibility for any loss arising out of failure on the part of the Customer to carry out examination of entries in the statement and to point out such error and/or omission within one month from the date of the statement.

b. ​The Customer hereby agrees and understands that Bank reserves sole discretion to accept or reject the Customer’s application for opening and maintenance of the Account and/or for availing of banking products and/or services so offered by the Bank and that the Bank's decision in this regard would be final. The Customer further agrees that the availing of and/or maintenance and/or operation of the Account and/or banking products and/or services so offered by Bank shall be governed by various policies and/or procedures and/or standards of the Bank and that the Bank's decision in this regard would be final. The Customer shall execute all necessary documents/forms and/or furnish all information and/or comply with all the requirements so communicated by the Bank from time to time.

c. ​Customer agrees that Bank may, at its discretion, engage the services of Business Correspondents (hereinafter referred to as "BC") for extension of banking and financial services so as to ensure greater financial inclusion and increasing the outreach of the banking sector.

d. ​Bank reserves the right to record telephonic conversations with Customers for internal quality control purposes and as an evidence in case of any disputes and the Customer has no objection to the same.

e. ​Customer should contact the Bank immediately by raising a request through the Contact Information as provided herein, if he/she believes that his/her Account is compromised, or if someone else knows his/her PIN or other security information. Customer must report the misuse of his/her account to the police and lodge a First Information Report ("FIR"). Customer shall be liable for all losses for any misuse that have happened with his/her consent or knowledge or because of his gross negligence or malicious intent.

f. ​Customer hereby represents that the Customer is not a minor and/or is not suffering from and mental disability, mental retardation, mental illness or is suffering from autism, cerebral palsy, etc. or such like mental issues which renders him unable to operate the account himself. Customer also agrees and represents that in the event, he suffers from any such illnesses, he will inform the Bank forthwith, and Bank shall take appropriate action.

g. ​In case of any update in the documents submitted by Customer with the Bank, at the time of opening their Savings Account and/or anytime thereafter, they are required to submit to the Bank, the update of such documents within 30 days of the update to the documents for the purpose of updating the records at Bank’s end.

3.6. BSBD Account Terms and Conditions

By agreeing to open a 'Basic Savings Bank Deposit Account' (BSBD Account) with Airtel Payments Bank Limited (APBL) You agree to the following terms, which shall be read alongwith Terms and Conditions of the Savings Bank Account. The BSBD Account allows fund credits through electronic channels and cash deposit. All services and charges will be applicable as per RBI guidelines. The maximum holding limit will be the same as a regular savings account (SBA). The account is subject to RBI’s KYC and AML guidelines. You cannot hold more than one BSBD Account across banks. You also cannot maintain another savings account with APBL unless the BSBD Account is closed or converted to a different savings variant. There are no charges for account closure, non-operation, or issuance and maintenance of a debit card. Insurance and cashback benefits will match those of a regular savings account.

3.7. Interest on Savings Bank Account

Bank pays interest monthly at published interest rates on the daily end of day balance in the Savings Accounts. Existing rates of interest can be accessed at https://www.airtel.in/bank/info/bank-charges/savings-bank-accounts

3.8. Third Party Products

a. ​If the Customer opts for any of third party products facilitated by the Bank/offered by any third party partner in tie-up with the Bank viz. Insurance Products, Mutual Funds, Loan Products etc., Customer undertakes to provide his/her consent to the Bank for sharing requisite customer related information with the third party service provider as per Applicable Laws . Customer also agrees to abide by the terms & conditions laid down by such third party service providers in their portals/apps/website. In case of any grievance / concern / claim / endorsement / change request and any other related matter, the Customer shall approach the concerned partner which shall be adequately addressed by the partner as per their internal process. Bank shall provide necessary assistance to the Customer and to the partner.

b.​ Customer agrees, understands and acknowledges that Bank would be distributing insurance products as a Corporate Agent for and on behalf of the insurance partners. In event of servicing of the policy / claim settlement/ grievance or other related matters, the Customer shall approach the concerned third party to address the concern of the Customer as per their internal processes. The Customer agrees to not hold the Bank for any matter whatsoever in relation to products issued by the third party company. Bank shall be guided by the regulatory guidelines issued by IRDAI with respect to the responsibilities to a Customer as a corporate agent.

3.9. Inoperative/Dormant Accounts

In case there are no transactions initiated by Customer in the Bank Savings Account for a continuous period of two years (excludes system generated transactions like credit interest, debit interest), then the Bank Savings Account would be treated as a 'Dormant' Account by the Bank as per RBI guidelines. Customer agrees that the Bank Savings Account status would change to 'Active' only on Customer's Instruction in this regard and after re-KYC formalities as deemed necessary by the Bank. Customer understands that until the account status is 'Dormant', transactions through direct banking channels like Net Banking, Phone-banking, Debit Card may not be allowed by the Bank.

a) Airtel Payments Bank reserves the right, to close the Account savings bank account (SBA), with NIL balance, at its discretion in case where the SBA remains in dormant state for a continuous period of more than 6 months subsequent to SBA made dormant as per extant RBI guidelines. Notice to this effect has been placed on the website of the Bank and the same may be viewed at: https://www.airtel.in/bank/terms/webwallet/dormant_account_closure_notice.pdf.

b) An SMS communication will be sent to the customer (only in cases where the registered mobile number is not a part of the Mobile Number Revocation List (MNRL) issued by TRAI), intimating about savings bank account closure at least 30 days before the SBA account closure activity. During these 30 days, for initiation of the dormancy removal process, the dormant savings account customers are advised to follow the below steps: 

(i) Get the dormancy of your Savings Bank account removed by visiting the nearest Airtel Payments Bank banking point.

(ii) Write to us at wecare@airtelbank.com to connect with our customer service team and submit your documents (Aadhar card and passport size photo). For any further query please call us at 88006 88006.

3.10. Termination/Closure of an Account by Customer

You may close your Savings Account with APB at any time by contacting our Customer Service, the details of which are listed under the section - "Contact Us" of website. We will thereafter guide you on the next steps appropriately.

APB shall close your Savings Account post deducting all fees and/or charges payable by You to APB in respect thereof. APB may notify You of the date on which your Savings Account shall be closed. Upon closure of your Savings Account, the linked products and other services in relation with your Savings Account shall stand automatically terminated.

3.11. Group Personal Accidental Policy for Customers

Airtel Payments Bank Ltd (“Bank”) is providing the free complementary insurance cover to its Savings Account customers opening their Savings Account through Aadhaar Based e-KYC Authentication Process (Through Mitra Application/BC Agents) by partnering with its ‘Insurance Partner’ (hereinafter referred as the “Policy”). Rewards, Rewards-mini, CKYC customers are not eligible for the free insurance.

Please note that Bank shall not be responsible for this Policy offered by its Insurance Partner and any/all matters pertaining to the same shall be the sole responsibility of the Insurance Partner.

Benefits Covered:

Accidental Death only: If at any time during the period of this Policy, the Insured Person shall sustain any bodily injury resulting solely and directly from accident caused by external, violent and visible means, then the Insurance Partner shall pay to the Insured person’s nominee or legal representative(s), as the case may be, the sum or sums hereinafter set forth, that is to say – if such injury shall within twelve calendar months of its occurrence be the sole and direct cause of death of the Insured Person, the Capital Sum Insured stated in the Schedule hereto; Sum Insured of 2 lakhs.

Conditions for providing insurance cover:

• Age of Savings Account holder should be between ages 18 to 70 years. Once enrolled, subsequent renewal of Policy shall happen till the Savings Account holder attains the age of 75 years, post which policy is no longer renewed. 

• Appointment of nominee is mandatory for issuance of this complementary Insurance through Airtel Payments Bank. Nominee details as provided by the policyholder while opening the savings bank account with Airtel Payments Bank will be considered for payment of claim by insurance company. It is clarified that, while the Deposit under the account will be paid to the Legal heirs of the accountholder, no insurance will be provided in a scenario where nominee name is not updated during onboarding.

• The Savings Bank Account should have been opened through Aadhaar Based e-KYC Authentication Process (Through Mitra Application/BC Agents). Savings accounts opened though other modes are not eligible for this insurance cover.

• Customers opening new Savings Account would be covered under the Terms and Conditions of the Policy for a period of 30 days commencing from the date of activation of the Policy.

• Policy shall be activated within 24 hours of Savings Account opening.

• Policy shall be renewed every month to cover Savings Account holders carrying out at least one successful financial transaction (except credit transaction) at any banking channel including but not limited to Banking Points, USSD, Bank App, etc, and continuing to use the mobile connection during the previous month. Hence, if a Customer transacts on any day in a calendar month, he/she will get insured for the next calendar month.

• The claim shall be admissible only if the Policy is active.

Sum Insured:

Subject to fulfilment of the conditions noted above, each Accountholder shall be provided an insurance cover of 2 lakh.

Policy Conditions

PROVIDED ALWAYS THAT the Insurance Partner or the Bank shall not be liable under this Policy for-

• Death resulting directly or indirectly or caused by, contributed to or aggravated or prolonged by child birth or from pregnancy or in consequence thereof.

• Any pre-existing disability / accidental injury.

• Accidental death due to mental disorders or disturbances of consciousness, strokes, fits or convulsions which affect the entire body and pathological disturbances caused by the mental reaction to the same.

• Accidental death caused by curative measures, radiation, infection, poisoning except where these arise from an accident.

• Any claim in respect of accidental death of the Insured Person

1. from intentional self-injury, suicide or attempted suicide

2. self exposure to needless perils except in an attempt to save human life

3. whilst under the influence of liquor or drugs or other intoxicants

4. whilst engaging in aviation or ballooning whilst mounting into, dismounting from or travelling in any aircraft or balloon other than as a passenger (fare paying or otherwise) in any duly licensed standard type of aircraft anywhere in the world

5. directly or indirectly, caused by venereal disease, AIDS or insanity

6. arising or resulting from the Insured Person committing any breach of law or participating in an actual or attempted felony, riot, crime, misdemeanor or civil commotion

7. Whilst engaging in racing, hunting, mountaineering, ice hockey, winter sports.

8. Any consequential loss or damage cost or expense of whatsoever nature.

9. Death due to accidental injury arising out of or directly or indirectly connected with or traceable to war, invasion, act of foreign enemy, terrorism, hostilities (whether war be declared or not), civil war, rebellion, revolution, insurrection, mutiny, military or usurped power, seizure, capture, arrests, restraints and detainments of all Kings, Princes and people of whatsoever nation, condition or quality.

• Death due to accidental injury, directly or indirectly, caused by or contributed to or by or arising from -

1. ionizing radiation or contamination by radioactivity from any nuclear fuel or from any nuclear waste or from the combustion of nuclear fuel and for the purposes hereof, combustion shall include any self-sustaining process of nuclear fission;

2. nuclear weapons material

• Insured Person whilst engaging in speed contest or racing of any kind (other than on foot), bungee jumping, parasailing, ballooning, parachuting, skydiving, paragliding, hang gliding, mountain or rock climbing necessitating the use of guides or ropes, potholing, abseiling, deep sea diving using hard helmet and breathing apparatus, polo, snow and ice sports.

• Insured Person whilst flying or taking part in aerial activities (including cabin crew) except as a fare-paying passenger in a regular Scheduled airline or air charter company

• Any accident to an Insured Person which arises in the course of his/her occupation if his/her occupation falls within the following categories or involves the following activities: - Air crew, ship crew, professional sportsman, diving, oil-rig platform and/or off-shore work, fire fighting, police, naval, military, air force service or operations and any hazardous occupation.

• The insurance under this Policy shall not extend to cover any benefit under the Policy resulting directly or indirectly caused by, contributed to or aggravated or prolonged by misfeasance, malfeasance or nonfeasance or breach of trust in relation thereto by the Insured/ Insured Person.

Duty of the nominee or the legal representative of the Insured Person on occurrence of loss:

Notification of claim is to be done by the claimant (Nominee/Legal Heir, as applicable) within 60 days of death. In case of any delay, reason for delay in intimation is asked from customer by Insurance Partner and if the same is valid and justified, claim gets processed subject to policy terms & conditions.

On the occurrence of loss within the scope of cover under the Policy, the nominee or the legal representative of the Insured Person shall:

a) ​give written notice with full particulars to the Insurance Partner immediately. In case of death, written notice of the death must, unless reasonable cause is shown, be so given before internment / cremation, and in any case, within one calendar month after the death.

b) proof satisfactory to the Insurance Partner shall be furnished on all matters upon which a claim is based

c) ​in the event of death, to make a post-mortem examination of the body of the Insured Person or such other evidence as the Insurance Partner may from time to time require shall be furnished within fourteen days after a demand in writing.

d) ​allow the medical practitioner or any agent of the Insurance Partner to inspect the medical and hospitalization records and to examine the deceased Insured Person.

e) ​assist and not hinder or prevent the Insurance Partner or any of its agents in pursuance of their duties.

In case the nominee or the legal representative of the Insured Person does not comply with the provisions of this clause or other obligations cast upon the nominee or the legal representative of the Insured Person under this Policy or in any of the Policy documents, all benefit under the Policy shall be forfeited, at the option of the Insurance Company.

Claim Documentation

The nominee or the legal representative of the Insured Person as the case may be, is required to submit the following documents while lodging a claim under the Policy:

a) Duly filled claim form

b) Death Certificate from the Municipal Authorities

c) Post mortem report

d) Police report / FIR

e) Any other document as may be required by the Insurance Partner

BANK MAKES NO WARRANTIES OR REPRESENTATIONS WHATSOEVER IN RESPECT OF THE OFFER, AND THE SERVICES INCLUDING AS TO ITS FITNESS FOR ANY PARTICULAR PURPOSE, MERCHANTABILITY, QUALITY, AVAILABILITY, DISRUPTION OR ERROR FREE OPERATION.

4. Terms and Conditions for Internet Banking and Mobile Banking

4.1. Definitions

Terms & Conditions for Internet Banking and Mobile Banking for Customer of Airtel Payments Bank Limited (“Bank”)

In these Terms of Service (Terms & Conditions), unless the context indicates otherwise, the following words and phrases shall have the meanings indicated against them:

• Internet Banking and Mobile Banking Services are the Bank’s services which provide access to Account information, products and other services (including Transaction of financial and non-financial in nature) as advised or provided by the Bank from time to time to the Customers through the Internet Banking website of the Bank www.airtel.in/bank and/ or mobile banking application of the Bank (“Airtel Application” or “Airtel App”).

• Customer refers to a customer of the Bank authorized to use Internet Banking and Mobile Banking Services. Confidential Information refers to the information obtained by the Customer through the Bank for availing various services through Internet Banking and Mobile Banking.

• Personal Information refers to the information about the Customer, obtained by the Bank in connection with the Bank access channels including Internet Banking and Mobile Banking and shall include name, address, email ID, age/date of birth, KYC information and documents, transaction details, accounts details, location details, account logs, phone numbers, etc.

• Account refers to the Customer’s savings account or Wallet or any other type of account so designated by the Bank to be eligible account(s) for the operations through the use of Internet Banking and Mobile Banking.

• Third party product refers to any product and/or service of third party which is offered by or through the intermediary of the Bank.

• Internet Banking and Mobile Banking Services refers to a service offered by the Bank through which a registered Customer may conduct enquiries or perform transactions on the Banks website www.airtel.in/bank or on Bank’s mobile banking application.

4.2. Applicability of Terms

These Terms mentioned herein form the contract between the Customer using the Internet Banking and Mobile Banking Services and the Bank. By applying for Internet Banking and Mobile Banking Services and accessing the service the Customer acknowledges and accepts these Terms of Service (Terms & Conditions) in addition to General Terms.

4.3. Internet Banking & Mobile Banking Services

The Bank shall endeavor to provide to the Customer through Internet Banking and Mobile Banking Services such as inquiry about the balance in his/her Account(s), details about transactions, statement of Account, request for intrabank and interbank transfer of funds between accounts and such other facilities as the Bank may decide to provide from time to time. The Bank at its sole discretion may also make additions/deletions to the Internet Banking and/or Mobile Banking Services being offered without giving any prior notices or reasons to the Customer. The availability /non-availability of a particular service shall be advised through the web page of the Bank or mobile application page or any other mode as the Bank thinks fit. The Bank shall take reasonable care to, ensure the security of and prevent unauthorized access to the Internet Banking and Mobile Banking Services using technology reasonably available to the Bank. The Customer shall not use or permit to use Internet Banking and Mobile Banking Service or any related service for any illegal or improper purposes.

4.4. Customer-ID and mPIN

Customer shall ensure following while transacting through Internet Banking and Mobile Banking:

• Keep the mPIN totally confidential and not reveal them to any third party.

• Ensure that mPIN must consist of four (4) numeric only. It should not be in continuous series (like 1234, 6789…) and in the same number (like 1111, 2222…) Customers must choose easily remembered passwords that are, at the same time, difficult for unauthorized parties to guess.

• Shall not omit the mPIN from memory and not record mPIN in a written or electronic form; and

• Do not let any unauthorized person have access to his computer or leave the computer unattended while using Internet Banking and Mobile Banking Services.

• Do not disclose/reveal his/her personal or confidential information to anyone over email/SMS/phone call even if it’s purportedly from the Bank. Bank or any of its representatives will never send you emails/SMS or call you over phone to seek your personal information like Username, mPIN, One Time SMS passwords etc.

• Do not access Internet Banking and Mobile Banking Services if his/her computer device is not free of malware (Viruses, Trojans, etc.). Unauthorized access (i.e. security violations of passwords) must be reported to the Bank.

• In the event of forgetting the mPIN or expiry/disability of mPIN, Customer can reset it through Airtel App by way of providing certain details/security question as required for authentication of the Customers. The Customer agrees and acknowledges that Bank shall in no way be held responsible or liable if the Customer incurs any loss as a result of compromise of or of sharing Customer-id and/or mPIN by the Customer himself/herself or Customer has failed to follow the Internet Banking and Mobile Banking Service instructions as published by the Bank on the site from time to time. Customer agrees to fully indemnify and hold harmless Bank in respect of the same.

Locking of Mobile Number/Customer ID

•  Internet Banking and Mobile Banking PIN and/or Customer ID shall get locked after a number of incorrect attempts, up to such number (at present 5 failed attempts) as may be decided by the Bank from time to time. Customer needs to reset his mPIN in case of emergency, the Customer ID / mPIN can be unlocked by contacting our call center.

Deactivation of Customer ID

•  The Bank has the discretion to deactivate a Customer Internet Banking and Mobile Banking ID, if the same has not been used for a period defined by the Bank. Also, the Bank has the right to deactivate the Internet Banking and Mobile Banking login of Customer due to unsatisfactory behavior in the Account.

Safe Keep of Debit Card, Passwords etc.:

• Customer shall be solely responsible for the safe-keeping and the confidentiality of the statements of Account, balance confirmation certificate, cheque books, cards and their PINs, user id and passwords relating to internet banking and such other items relevant or pertaining to the Account.

4.5. Cyber Crime

The Internet per se is susceptible to various cybercrimes like phishing, vishing (Voice phishing), SMSing (phishing through SMS), compromise of Customer’s system security etc., that could affect Payment Instructions / other instructions to the Bank. Whilst the Bank shall endeavor to protect the interest of the Customers, there cannot be any guarantee from such cybercrimes and other actions that could affect Payment Instructions / other instructions to the Bank including but not limited to delay or failure in processing the instructions. The Customer shall separately evaluate all such risks and the Bank shall not be held responsible for the losses arising out of such cybercrimes. The Customer should understand the risk of doing a Net Banking transaction at a Cybercafe/shared computer terminal is risky and shall reasonably avoid using the services of a Cybercafe/shared computer terminal to do any Net Banking transactions. The usage of Internet Banking Service or Mobile Banking service is susceptible to fraud and Customer should understand the risks involved in the usage of the same.

4.6. Errors of Ommision & Commission

The filling in of applicable data for transfer of funds would require proper, accurate and complete details.

For instance, the Customer is aware that:

a) he/she would be required to fill in the correct details of the person including the account number of the person to whom the funds are to be transferred.

b) he/she would be required to fill in the correct Credit Card number while making Credit Card payments.

In the event of any inaccuracy in this regard, the funds could be transferred to incorrect accounts/credit card account and there is no guarantee of recovery of the same thereafter. The Customer shall therefore take full care to ensure that there are no mistakes and errors and that the information given by him/her to the Bank in this regard is error free, accurate, proper and complete at all points of time. The Bank does not accept any responsibility in the transfer of funds to the wrong beneficiary due to wrong input by the Customer.

The Bank will follow RBI instructions on affording credit to beneficiaries’ account in respect of electronic payments such as RTGS, NEFT, IMPS etc based solely on the beneficiary account number information received from the originating bank. In the event of the Customer’s Account receiving an extraneous credit by reason of a mistake committed by the originator or the originating bank or for any other reason, the Bank shall be entitled to reverse such erroneous/extraneous credit at any time whatsoever without his/her consent. The Customer shall be liable and responsible to the Bank and accede to accept the Bank's instructions without questions for any unfair or unjust gain obtained by him/her as a result of the same.

4.7. Technology Risks

The site of the Bank or the mobile application of the Bank may require maintenance and during such time it may not be possible to process the request of the Customers. The Bank will take reasonable care to inform the Customers of such maintenance activity including non-availability of Internet Banking and Mobile Banking Service well in advance. This maintenance activity could result in delays and/or failure in the processing of instructions. The Customer understands that the Bank disclaims all and any liability, whether direct or indirect, whether arising out of loss or otherwise arising out of any failure or inability by the Bank to honor any Customer instruction for whatsoever reason.

4.8. Limits

The Customer is aware that the Bank may from time to time impose maximum and minimum limits including daily limits on transfer of funds that may be transferred that can be issued by virtue of the payment instructions given hereunder.  Customer acknowledges that the same is to reduce the risks on him/her and such limits are as per the Applicable Laws or instructions or regulations issued by RBI from time to time. For instance, the Bank may impose transaction restrictions within particular periods or amount restrictions within a particular period or even on each transaction. The Customer shall be bound by such limits imposed and shall strictly comply with them. The Bank shall put an appropriate message on the relevant page or the website or mobile application.

USSD means Unstructured Supplementary Services Data and refers to a method of accessing and using the Account, i.e. by dialing a specified short code from the mobile number registered with the Bank. The per transaction limit as prescribed by Applicable Laws shall not exceed INR 5000 subject to any further revision in the limits.

The Customer is aware that the limits for loading in his Account using any payment option can be revised by the Bank based on various factors or parameters as determined by the Bank from time to time. For instance, the Bank may impose load amount restrictions or limits within particular periods, or to particular customers in a daily, weekly or monthly fashion. The Customer agrees to be bound by such restrictions/limits imposed and shall strictly comply with them at all times. Such limits will be informed by the Bank to such Customers from time to time.

4.9. Charges

The Bank at its discretion from time to time may specify charges for usage of Internet Banking and Mobile Banking Services and/or additional charges for selected services which will be published on the website of the Bank (www.airtel.in/bank) or any other medium and any further changes in the charges/fees shall also be notified on the above site. The Customer and the other account holder(s) hereby authorize(s) the Bank to recover all charges related to Internet Banking and Mobile Banking Services as determined by the Bank from time to time by debiting the Customer(s) Account. If at any time it is found that the Customer has engaged or is engaging in any act or omission to defraud the Bank, its affiliates, users or otherwise engages in unlawful, fraudulent, suspicious or other activities which suggest malafide intent of the Customer, whether to avail benefits of any offer, cashback, reward or incentive given by the Bank or otherwise, and/or which activities are detrimental to the Bank’s interest, the Bank reserves its right to claw-back or recover the benefits of such offer, with or without intimation to the Customer, at Bank’s sole discretion, by debiting the Account. This right is in addition to any other right or legal recourse that the Bank may have under Applicable Laws.  

4.10. Maintenance of Sufficient Balance

Customer shall ensure that there are sufficient funds in the Account for transactions through the Internet Banking and Mobile Banking, and the Bank shall not be liable for any consequences arising out of its failure to carry out the instructions due to inadequacy of funds. Bank may withdraw the provision of Internet Banking and Mobile Banking, wholly or partly, if at any time the amount of deposit falls short of the required minimum balance without giving any further notice to the Customer and / or without incurring any liability or responsibility whatsoever arising by reason of such withdrawal.

4.11. Funds Transfer

The Customer will not be able to use Internet Banking and Mobile Banking Services for funds transfer without sufficient funds in the relative Internet Banking and Mobile Banking Services Account. The Bank will endeavor to effect such funds transfer transactions received through Internet Banking and Mobile Banking Services where there are sufficient funds available in the Customer’s Account. The Bank shall not be liable for any omission to make all or any of the payments or for late payments due to circumstances beyond the control of the Bank. 

The Customer accepts that he/she will be responsible for keying in the correct Account number/other particulars of the beneficiary for the funds transfer request. In no case, the Bank will be held liable for any erroneous transactions incurred arising out of or relating to the Customer entering wrong/incorrect/incomplete Account number, information of the beneficiary and/or any other particulars.

In the event of such transfer of funds  to accounts belonging to third parties maintained at any other bank, which falls under the network of Reserve Bank of India’s and National Payments Corporation of India’s Electronic Fund Transfer System, the same shall be governed by the Terms and Conditions of Service  applicable to National Electronic Fund Transfer (“NEFT”), Real Time Gross Settlement System(RTGS), Immediate Payment Services (“IMPS”) and Unified Payments Interface (UPI)of National Payments Corporation of India and Reserve Bank of India as applicable.

4.12. Merchant Payments

The Bank provides the facility of payment for transactions executed on Internet through different sites. The Bank will execute such transactions and will be responsible for transferring the amount debited from the Customer’s Account to the Service providers’/merchants’ account. The Bank shall not be held responsible for failure of such transactions at Service providers’/merchants’ end. In no event shall the Bank be held responsible/liable for any informational content provided on any such site or for any deficiency in the services/products offered by such sites.

4.13. Transaction Processing Time

All the instructions received before the cut off time of the specified transaction, will be given effect immediately unless and until some processing work or maintenance activity is being done or some unavoidable circumstances beyond the control of the Bank occur. Including but not limited to Fund Transfer, Third Party Fund Transfer, stop payment. In respect of such transactions requiring manual intervention, the Bank would endeavor to give effect to such transactions at the earliest.

4.14. Documents Required for Transaction Processing

The Customer shall be responsible for submitting necessary documents, duly verified and any other information as the Bank may require from time to time along with any request for any service under Internet Banking and/or Mobile Banking. If any request for a service is such that it cannot be given effect to unless it is followed up by requisite documentation, the Bank shall not be required to act on the request until it receives such documentation from the Customer.

4.15. Authority to the Bank

Banking transactions in the Customer’s Account(s) are permitted through Internet, only after authentication of the Customer-id/mobile no., mPIN and through one time password (OTP) of the Customer. The financial instructions of the Customer shall be effected only when such instructions are in accordance with the prescribed procedure. The Bank shall have no obligation to verify the authenticity of any transaction received from the Customer through Internet Banking and Mobile Banking Service or purported to have been sent by the Customer via Internet Banking and Mobile Banking Services, other than by means of verification of the Customer-id and mPIN. The display or printed output that is generated by the Customer at the time of operation of Internet Banking and Mobile Banking Services is a record of the operation of the Internet access and shall not be construed as the Bank’s record of the relative transactions. The Bank’s own records of transactions maintained through computer systems or otherwise shall be accepted as conclusive and binding for all purposes. The Bank may at any time without giving notice or reasons, suspend or terminate all or any of the Internet Banking and Mobile Banking Services or their use by the Customer.

Non-compliance of Terms of Service (Terms & Conditions) mentioned herein.

If he/she has breached the Terms of Service (Terms & Conditions) or contributed or caused the loss by negligent actions such as the following:

4.16. Liability of the Customer

The Customer shall be liable for Non-compliance of Terms of Service (Terms & Conditions) mentioned herein.

If he/she has breached the Terms of Service (Terms & Conditions) or contributed or caused the loss by negligent actions such as the following:

- In disclosing or failing to take all reasonable steps to prevent disclosure of the Customer-id and/or mPIN to anyone including Bank staff and/or failing to advise the Bank of such disclosure.

- Not advising the Bank about unauthorized access to or erroneous transactions in the Account(s) through the Internet Banking and Mobile Banking Services.

- The Bank will in no way be held responsible or liable for delay, failure and/or untimely delivery of SMS one time password (OTP) and/or SMS Alerts due to but not limited to network congestions, network failure, systems failure or any others reasons beyond the reasonable control of the Bank or its service provider(s). Notwithstanding anything contained herein, where Bank has reason to believe that any transaction or marking of liens, have been fraudulently made (hereinafter referred to as a “suspect transaction”), Bank shall be entitled to withhold payment pertaining to such suspect transaction in accordance with regulatory laws relating to Money Laundering or otherwise. If Bank determines after due enquiry and investigation that the transaction is a valid transaction and not a suspect transaction, Bank shall release such withheld payment subsequently.

4.17. Disclosure of Personal Information

The Customer agrees, consents and unequivocally absolves the Bank of all liabilities and responsibilities, as he/ she understands that the Bank or its service providers/partners may procure, hold, and, in strict confidence, share his/her Personal/technical Information on Computer or otherwise in connection with Internet Banking and Mobile Banking Services as well as for statistical analysis or for providing the services. The Customer further agrees that the Bank may collect Customer system related information including the location thereof. The Customer also agrees that the Bank may disclose, in strict confidence, to other institutions, such Personal Information as may be reasonably necessary for reasons inclusive of, but not limited to, the following: 

· For participation in any electronic clearing network.

· In compliance with legal and/or Reserve Bank of India’s directive or any other government authority as required from time to time.

· For fraud prevention purposes.

5. Terms and Conditions for BBPS- Bill Payments Services

5.1. Definitions

As an account holder of Airtel Payments Bank Limited (“Bank”), the Customer is subject to the below Terms and Conditions (“Terms”). These Terms are subject to BBPS guidelines, BBPS standards (amended from time to time) and any other directions or instructions issued by NPCI or RBI from time to time. Any changes to the Terms will be available on the website www.airtel.in/bank and the use of Bank services by the Customer is subject to the acceptance of these Terms.

By enrolling and submitting the request for Bill Payment services (“Services”) Customer acknowledges that Customer has read, understood and agreed to be bound by these Terms.

In these Terms, references to (“Customer”) shall mean the counterparty who transacts using the Bank “Platform”, being a natural person. “Platform” shall mean, and include, the platforms (mobile apps, banking points) of Bank, that the Customer accesses for the transactions, including all contents, services and technology offered through the Platform.

5.2. Applicability

By conducting any transaction on any of the Platforms, Customer represents that Customer is at least 18 years of age and have not been previously suspended or removed by Bank or disqualified for any other reason, from availing any of the services on the Platform. In addition, Customer shall not impersonate any person or entity, or falsely state or otherwise misrepresent his or her identity, age or affiliation with any person or entity.

5.3. Facilities

BBPS facilitates, collection of repetitive (monthly, bi-monthly, quarterly etc) payments for everyday services provide by service providers which may include utility bill payments like electricity, water, gas, DTH, telecom services, etc. Bank facilitates payments through its participation on Bharat Bill Pay (BBPS) as mentioned above. Bank reserves the right to alter or add any other facilities such as facilitating collection of payments such as school fee, municipal taxes, mutual funds and insurance premiums as and when the scope of BBPS is extended to include such services.

5.4. Mode of Payment

Customer may be offered options for multiple payments mechanisms for bills including but not limited to cash, Airtel Money Wallet, Bank Savings Account, credit card, debit card, prepaid payment instruments including wallets, internet banking and UPI. Service points will be available in the form of physical infrastructure viz., branch offices, banking points, collection centres and owned/agent outlets or any other points as amended by Bank from time to time.

5.5. Refund Process

Transactions on BBPS billers are completed within 60 minutes, except for the cases where the biller sends a delayed payment response or due to technical error. Failed transactions across all channels are made available for refunds within 3 working days to the Customer from the time of receiving a failure confirmation. However, the retailer has to claim for the refund and follow the process in case of failed transaction.  For transactions that were initially reported as successful, but later refunded by National Payment Corporation of India (NPCI) due to a biller confirmation for failure, shall follow the following refund process:

For transactions conducted on the Airtel Thanks App or the Bank website, such transactions shall be refunded to Customer account within 3 working days from the day the settlement file containing these refunds and/or reversals is received from NPCI.

For transactions conducted through Bank’s banking points, such transactions will be notified to the Bank who will then reach out to the banking point as well as to the Customer on whose behalf the transaction was conducted at the banking points. Bank will inform such banking points of the respective refund and/or reversal along with informing the Customers to visit the banking point and initiate the process of collecting the amount refunded and/or reversed.

5.6. Charges and Fee

Bank or Bank’s partners reserve the right to charge Customer a Customer Convenience Fee (“Fee”) for availing the Services, as the case may be. This Fee shall be effective from the time when it is posted on the Platform or on the BBPS channel/portal/website through which Customer will avail the specific service. Customer is bound by such revisions and should therefore visit the Platform or check with the BBPS channel/portal/website through which Customer will avail the specific service in order to review the applicable Fees which may vary from time to time. Bank shall not be liable for any direct, indirect or consequential loss or damage sustained by the Customer with regard to revision of such Fee. 

5.7. Declarations

In using the Services, Customer agrees to:

- Provide true, accurate, current and complete information about himself/herself (“Registration Data”), his/ her payment account details (“Payment Data”), his/her biller details (“Biller Data”); and

- Maintain and promptly update the Registration Data, Payment Data and Biller Data to keep it true, accurate, current and complete at all times. If Customer provides any information that is untrue, inaccurate, not current or incomplete, or Bank has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Bank has the right to suspend or terminate Customer account and refuse any and all current or future use of the Bank Services and Platform (or any portion thereof). The term biller includes all billers made available for payment by BBPS subject to their availability and participation on the BBPS platform

5.8. Disclaimer of Warranty

The Services are provided on ‘as is’ basis and Bank does not warrant that the Services will be uninterrupted or error free. Bank shall not be responsible for any loss caused or any compensation claimed on account of interruption in Service, non-availability of Service or any such factor(s) outside the reasonable control of Bank including:

a. If the payment instruction(s) issued by Customer is/are incomplete, inaccurate, invalid and delayed;

b. If the payment account has insufficient funds/limits to cover for the amount as mentioned in the payment instruction(s);

c. If the funds available in the payment account are under any encumbrance or charge;

d. If Customer’s bank or the National Clearing Centre refuses or delays honouring the payment instruction(s);

e. If payment is not processed by biller upon receipt;

f. Circumstances beyond the control of Bank (including, but not limited to, fire, flood, natural disasters, bank strikes, power failure, systems failure like computer or telephone lines breakdown due to an unforeseeable cause or interference from an outside force).

5.9. Protection of Data

In course of availing the Services, Customer data is diligently complied with confidentiality and privacy standards and Bank shall use Customer data for the purpose of the Services and not for other purposes including any marketing or promotional activities without the Customer consent. Suitable “opt-out” option will be provided to Customer in all such cases in order to withdraw such consent any point in time

5.10. Others

Bank offers a convenient and secure way to make payments towards identified biller(s) using a valid payment account. Depending upon the notifications or instructions received by Bank from NPCI from time to time (i) the specific features of the Services may differ; (ii) the number of billers available over the Services may differ; (iii) the payment methods available to complete the payment may differ; (iv) the modes/devices over which the Services can be accessed may differ; and (v) the Fees for availing the Services or any aspect of the service may differ. Specific details related to these aspects would be available with BBPS on their channel/portal/website over which the Services are being availed. From time to time, Bank, at its sole discretion, can add  or delete from such list of mode of payment that can be used in respect of making payments to a biller. The type and range of mode of payment that can be used for making payments may differ for each biller depending on biller specifications. There may be additional Fees when using certain types of mode of payment in respect of a biller.

5.11. Contact

With respect to the Services mentioned, Bank is only a facilitator of these Services and is not a warrantor, insurer, or guarantor of the Services to be provided by BBPS.  Bank reserves the right to disqualify Customer from the benefits of availing these Services from the Platform in case of any fraudulent activity/suspicious transactions. The list of physical agents can be accessed at the following link- Physical Outlet List

Customer may raise its grievances in relation to payments/Services towards the bills by either sending an email on wecare@airtelbank.com or contacting Bank through the customer care numbers: 400 for Airtel customers; 8800688006 for all other operators (standard calling rates apply). Please note, Customer will not be levied any charges for lodging a complaint. Customers are requested to note down Customer transaction reference id, on completion of payment for further grievance redressal, if any.

6. Terms and Conditions for Suraksha Annual Subscription

6.1. Eligibility

Savings Account holders (“Customer”) of Airtel Payments Bank Limited (“Bank”), are eligible to upgrade their respective Savings Account to Suraksha Savings Subscription (“Suraksha”) subject to the below Terms and Conditions (“Terms”) and fulfilling other eligibility criteria mentioned below. These Terms shall be read in conjunction with the Terms and Conditions governing the Savings Account of Airtel Payments Bank Limited (“General Terms”) available at https://www.airtel.in/bank/static/terms-conditions-savings . The words, "I", "me", "my", "him", "his", “her”, "You" and "Customer" refer to the person(s) who open the account and shall include both singular and plural. 

1. To avail the benefits of Suraksha, Customer agrees to pay the annual subscription charges defined by the bank from time to time and communicated to you at the time of purchase of subscription

2. Suraksha Subscription benefits are applicable for Savings Account Customers only.

3. For Suraksha Subscription holders:

a. Customer hereby agrees to open Suraksha Savings account with Airtel Payments Bank and confirms that he/she has been explained the benefits and terms & conditions of the account.

b. Customer hereby declares that he/she is not suffering from any Major/Chronic health conditions, Major disease/disorder impacting vital organs (heart, brain, kidneys, lungs, liver, pancreas, spleen and intestine etc.) for deformity other than minor ailment like cold, cough, fever, etc. He/She hereby also declares that he/she has never undergone or is not awaiting any major medical or surgical treatment/procedure or follow-up. He/She also understand any non-disclosure in respect of any disease(s), treatment(s) and/or duration of the disease(s) may result in denial of the claim and/or cancellation of his/her policy. 

4. At the end of the subscription period, Customer’s Suraksha subscription will be auto-renewed at the original price unless customer opts out. To opt-out, customer can call at 1800-23400 or email at wecare@airtelbank.com.Also, customer can login to the Airtel Thanks App, click on “My Suraksha” under “View Profile” section. Customer will open the Manage page of Suraksha Subscription where customer will see an option for “Manage Subscription”. Once the same is made available by the bank you may Click on “Manage Subscription” and Customer will get an option to “De-activate Auto-Renewal”.

If the auto-renewal of SBA customers is not registered at the time of purchase, the customer can opt-in for auto-renewal from Manage page of Suraksha on Thanks App. To opt-in, customer can login to the Airtel Thanks App, and click on “Suraksha” under “View Profile” section. The customer will open the Manage page of Suraksha where customer will see an option for “Manage Subscription”. Click on “Manage Subscription” and Customer will get an option to “Activate Auto-Renewal”.

6.2. Suraksha Cashback Offer Related Terms & Conditions

1. Customer would be eligible for cashback offers linked with Suraksha as per the below terms and conditions. Further, these terms and conditions are subject to change at the sole discretion of the Bank with prior intimation to Customers:

a. Cashback upto Rs.20/month on selected* transactions w.ef. September 1'2024

b. Valid on minimum transaction of Rs.200 with effect from March 25'2024

c. Maximum cashback earned can be Rs.20 per month

d. Cashback can be availed once per month during the validity of the subscription period. Cashback won't be given on bank induced transactions

2. Other Details:

a. Cashback will be credited to Customer’s Suraksha Savings Account within 90 working days.

b. In case the Customer is eligible for two (2) Cashbacks on same transaction, between Cashback for Suraksha Savings Account & any other Bank offers, then Customer will only be eligible to avail benefits of higher of the two Cashbacks. Cashback not claimed in a particular month, will not be carried forward to the next month

6.3. Other Suraksha Terms & Conditions

1. Once a Customer upgrades to Suraksha subscription, Customer shall not be eligible for any benefits under Rewards123/RewardsMini subscriptions as and when updated by Bank. However, Customer shall be eligible to avail such other subscriptions only upon the expiry of Suraksha subscription.

2. Customer is not eligible for refund of the annual subscription amount of Suraksha during the subscription period or any time thereafter for any reason whatsoever except in exceptional cases where there are Bank deems fit to do so at its sole discretion.

3. Once the same is made available by the Bank, Customer can view the status of their benefits for Suraksha using the Airtel Thanks App on the Bank page.

4. Bank may send any communications/letters etc. through courier/registered post/messenger/email/SMS/in app notifications or through any other mode at its discretion and Bank shall use the primary mobile number provided by the Customer as the registered mobile number for all matters relating to Bank such as mobile banking, OTPs, alerts and any other such services provided by Bank from time to time. Bank shall not be liable for any delay arising there from or for any errors or issues in the address/mobile number as provided by Customer. The same shall be the sole responsibility of the Customer.

5. The Customer agrees that Bank reserves the right to block/suspend/close/freeze the Savings Account of the Customer or suspend/restrict access to Bank’s platform without any prior intimation to the Customer, if Bank suspects any misuse or fraudulent transactions either in Savings Account or for the Suraksha. Such transactions shall be subject to investigation and actions as per Bank policy and/or shall be informed to the Government Authority as per applicable laws.

6. Customer hereby agrees to indemnify and hold harmless Bank against and from all and any loss, cost, compensations, third party claims, litigation, disputes, damages, awards, judgments etc., arising out of and/or related to any use/misuse of the funds in the Savings Account or for usage of the Suraksha subscription. Customer further agrees that any false/misleading information provided by Customer, or suppression of any material fact shall render the Savings Account subject to closure, suspension and/or any such action as deemed necessary by the Bank. Bank may at its sole discretion suspend/cancel the Customer’s remaining subscription or such benefits as made available under the same.

7. Effective,1 Sep 2024, Cash Deposit / Load Cash (Banking Points) For amounts Rs.0 – Rs.50,000: Free. Beyond Rs.50,000: 0.75% of the deposit amount Cash Withdrawal-Rs.0 – Rs.50,000: Free Beyond Rs.50,000: 0.65% of withdrawal amount.

6.4. Suraksha Annual Auto-Renewal/SI (Standing Instruction)

1. Consent for Standing Instruction or Auto renewal of Suraksha Account will be captured when the customer purchases Suraksha subscription or when customer chooses to opt-in via the Manage page of Suraksha on Thanks App. For Suraksha auto renewal:(Applicable for customers who activated the subscription from 24-Jan-2024.)

a. Customer hereby provides his/her explicit consent to subscribe to Suraksha Savings Account Benefits and, for automatic debit of the subscription amount from his/her Savings Bank Account annually for the purpose of subscribing to uninterrupted Suraksha benefits. He/ She also provides his/her consent to auto-renew the Suraksha subscription at the time of expiry to continue his/her benefits as mentioned in the T&Cs.

2. Prior to expiry, reminder SMS communications will be sent to the customer regarding their subscription so that they may manage their renewal settings or maintain the required amount of funds in their account to process auto-renewal for Suraksha.

3. On Due Date, for customer with renewals opted-in, the subscription fees will be auto-debited for renewal of subscription from their SBA

4. On a successful auto-debit & activation, Customer will receive the confirmation SMS and will be able to view their renewed benefit details on the Thanks app.

5. For Customers whose subscription fees cannot be deducted due to technical error/insufficient balance/other reasons, a retry period will be enabled post the Due Date. During this retry period, an attempt to debit the subscription fee for auto-renewal will be made every day until the:

a. subscription fees are successfully debited, or

b. the customer opts-out of subscription renewal, or

c. the retry period expires.

6. In case Auto-renewal debit fails, the customers’ renewal attempt will fail and customers Savings Account will be converted to Normal/Bharosa Savings Account. Customer will be able to claim cashback ONLY during coverage period. If customer has failed to pay the renewal subscription fee of suraksha SBA then he/she would be considered as inactive and not eligible to claim the cashback.

7. Existing policy will be renewed after the auto-debit is successful. The customer will receive the confirmation SMS and will be able to view their renewed benefit details on the Thanks app.

8. If a customer purchases RewardsMini/123 via Airtel Prepaid Recharges, his SI for Suraksha will be deactivated.

6.5. Insurance Terms & Conditions

New SBA customer who provide their Nominee details would be eligible for free Group Personal Accident Insurance. Please refer to the link for complete Terms and Conditions:

Suraksha Terms and Condition Group Personal Accident

All other customer opting for Suraksha would get free HospiCash, please refer to the HospiCash Terms and Conditions mentioned below:

1. This policy (“Hospicash”) is offered and issued by ICICI Lombard General Insurance Limited (“Insurer”) and distributed by Airtel Payments Bank Limited (“Airtel Payments Bank”). The policy provides financial coverage i.e. Sum Insured benefit, to scheme member (for Hospicash) in case of hospitalization to the Insured member. The Policy is valid for all ‘Active’ Suraksha Subscription holders of Airtel Payments Bank.

2. Eligibility Criteria:

a. All Suraksha Subscription holders of Airtel Payments Bank with account in ‘active’ state (“the Scheme Member”) will be eligible to purchase Suraksha subscription

b. Coverage is up to INR 10,000 under Hospicash Insurance

c. Suraksha Subscription holders should be between 18-65 years of age in case of Hospicash Insurance

d. Suraksha Subscription holders will have to compulsorily provide Declaration at the time of entering the scheme. In case of any adverse declaration found at claim stage, the cover shall stand rejected and the claim may be repudiated by an Insurer.

e. Coverage Term - One Year Renewable Term Cover 1 year i.e. 12 months from the respective date of cover commencement

f. Payment must be done annually to renew his/her subscription along with Insurance policies (if customer opted SI during Suraksha subscription and maintain sufficient balance in his/her Airtel payments bank savings account)

3. Suraksha Subscription holder is advised to check his details including the terms and conditions of the surakshaSubscription as mentioned in the journey before sharing consent through biometric with the banking point of Airtel Payment Bank Limited to proceed further.

4. Upon successful enrolment of the Suraksha Subscription holders into the group, Airtel Payments Bank will share the details of the Suraksha Subscription holders as provided during the enrolment journey with Insurer to issue the policy. Suraksha Subscription holders acknowledges that Airtel Payments Bank may process such personal details basis his/her consent and as per applicable laws. Insurer may contact these details for contacting the Suraksha Subscription holders and for the purpose of insurance. Accordingly, Insurer will NOT send the Certificate of Insurance (COI) copy to the Suraksha Subscription holders on the registered mobile number considering this Insurance as a sponsored benefit provided by Airtel Payments Bank to its savings customers on suraksha savings account subscription. The policy coverage will start from T day (T is the transaction day). For any policy servicing request, Suraksha Subscription holders may reach out to Insurer or Airtel Payments Bank with the help of policy number details.

5. Free Look Period/Cancellation: Free look period/Cancellation is not allowed under this policy so there will be no benefit amount provided to customer if he/she wants to cancel the policy.

6. Claim process: For raising the claims, Suraksha Subscription holder/ nominee can intimate Insurer by email or calling on customer care number or sending physical documents to Insurer office. Upon submission of age proof and other satisfactory documentation, Insurer will process the payment as per the applicable laws. Insurer shall be under no obligation to make any claim payment unless all due premiums are received in full. Payment shall only be made in Indian Rupees within India.

It is hereby clarified to the Suraksha Subscription holders /Nominee that this Policy is issued and offered by ICICI Lombard General Insurance Company Limited (Hospicash Insurance) and therefore, all queries and documents in relation to the Policy, claim settlement and endorsements etc. shall be sent and addressed by ICICI Lombard General Insurance Company Limited (Hospicash Insurance). Airtel Payments Bank has no role thereof.

7. Termination: The cover will be terminated at the earliest of:

a. Annual Renewal Date; if cover is not renewed

b. Suraksha Subscription holder leaving due to non-fulfilling eligibility criteria mentioned above

In case the Suraksha Subscription holders ceases to be a savings bank account holder of Airtel Payments Bank or if his account is moved to “inactive” status, the insurance cover will continue till the expiry date as noted in the COI.

Other Terms:

Lifestyle declaration will be taken from the Suraksha Subscription holders at the time of enrollment

• This policy coverage has no waiting period

•  Incorrect declaration or misstatements by the Suraksha Subscription holder may lead to repudiation of claim by Insurer

•  Hospicash Insurance: In case, the Suraksha Subscription holder is already enrolled under standalone policy through Airtel Payments Bank as Master policy holder, he/she is eligible to enroll for this subscription and get an additional benefit through extra policy. Suraksha Subscription holder is not allowed to claim multiple policies benefit for single incident. Benefit under multiple policies can be claimed under multiple incidents.

• Servicing of the policy and adjudication of claims/cancellations is sole responsibility of ICICI Lombard General Insurance Limited. Airtel Payments Bank Ltd. cannot be held liable for the same.

1. Subject to terms and conditions in the policy/coverage shall be null and void and no benefit shall be payable in the event of untrue or incorrect statement(s), misrepresentation, mis-description or nondisclosure of any material facts by the primary Scheme Member in the Enrolment Form (digital journey while getting enrolled into the policy) or any material information having been withheld, or a claim being fraudulent or any fraudulent means or device being used by the Scheme Member.

2. For any further queries, the Scheme Member can reach out to Insurer on the following: -

Hospicash Insurance (ICICI Lombard General Insurance Limited)

• Toll Free Call Centre (24x7) - 1800 2666

• Send an email at customersupportba@icicilombard.com

The Suraksha Subscription holder can reach out to Airtel Payments Bank at 1800-23400 for any assistance.

The Company draws your attention to Section 41 and Section 45 of the Insurance Act, 1938 which reads as follows:

 *SECTION 41 OF INSURANCE ACT 1938 as amended from time to time

(1) “No person shall allow or offer to allow, either directly or indirectly, as an inducement to any person to take out or renew or continue an insurance in respect of any kind of risk relating to lives or property in India, any rebate of the whole or part of the commission payable or any rebate of the premium shown on the Policy, nor shall any person taking out or renewing or continuing a Policy accept any rebate, except such rebate as may be allowed in accordance with the published prospectus or tables of the insurer:

(2) Any person making default in complying with the provisions of this section shall be liable for a penalty which may extend to ten lakh rupees.”

*Fraud, Misstatement would be dealt with in accordance with provisions of Section 45 of the Insurance Act 1938 as amended from time to time.

(1) No Policy of Life insurance shall be called in question on any ground whatsoever after the expiry of three years from the date of the policy, i.e., from the date of issuance of the policy or the date of commencement of risk or the date of revival of the policy or the date of the rider to the policy, whichever is later.

(2) A Policy of Life Insurance can be called in question within 3 years from the date of commencement of the risk or date of revival or date of rider to the policy, whichever is later, either or account of fraud or on the ground that any statement of or suppression of a fact material to the expectancy of the life of the insured was incorrectly made in the proposal or other document on the basis of which the policy was issued or revived or rider issued.

(3) However, no insurer shall repudiate a life insurance policy on the ground of fraud if the insured can prove that the mis-statement of or suppression of a material fact was true to the best of his knowledge and belief or that there was no deliberate intention to suppress the fact or that such mis-statement of or suppression of a material fact are within the knowledge of the insurer

(4) In case the policy is repudiated on the ground of misstatement or suppression of a material fact, and not on the ground of fraud, the premiums collected on the policy till the date of repudiation shall be paid to the insured or the legal representatives or nominees or assignees of the insured within a period of ninety days from the date of such repudiation.

(5) Nothing in this section shall prevent the insurer from calling for proof of age at any time if he is entitled to do so, and no policy shall be deemed to be called in question merely because the terms of the policy are adjusted on subsequent proof that the age of the life insured was incorrectly stated in the proposal.

• (*For complete text of Section 41 and 45, please refer to the Insurance Act 1938)

• *On the following list of usecases, Rs 20/month cashback will be credited in Suraksha.

7. Terms and Conditions for Salary Account (w.e.f. 15 Feb'2025)

Salary Account is an account to which an employee's salary is credited. Bank open Savings Bank Account for employees (hereafter referred to as “Account Holder”) on request of corporations/employer and extend salary benefits to their employees upon salary credit. The special facilities/benefits offered on Salary Account are basis agreement of regular salary credit into employees savings bank account. It must be used only for non-business/non-commercial purpose.

Movement into Salary Account: 

Account upon successful salary credits  into their respective Savings Bank account from approved corporations/employer will be tagged as ‘Salary Account’.

Limits & Charges:

Account Holder can enjoy Free cash withdrawal of ₹50,000 per month (beyond INR 50,000, 0.65% charge of Transaction Amount) 

Quarterly Salary account convenience charges: ₹25 per quarter for salary account holder (exclusion as per banks internal process) 

 Removal from Salary account:

There is no Minimum Average Balance (MAB) requirement for Salary Account. However, in the event of no salary credits in Salary Account for any continuous six (6) months, then the Bank reserves the right to change the status of Salary Account to Regular Savings Account with/without any intimation to the Account Holder and the Terms & Conditions as applicable to the Regular Savings Account shall apply to this account from the date of change of status. If the status change is done in middle of month, the insurance benefits will continue until next renewal cycle. Account Holder may/may not be required to maintain the MAB as applicable from time to time on the Regular Savings Account and shall have to comply with the Schedule of Charges and other Terms and Conditions as applicable. The Terms & Conditions and features applicable to Savings Account are published on the website of the Bank.

 Note:

• * Once status of the account is changed from Salary Account to Regular Savings Account Holder will be eligible for account level charges as per banks schedule of charges 

• * Upon change of status of the from Salary Account to Regular Savings Account, incremental Group Personal Accident Insurance offered by the bank would not be renewed in the next renewal cycle and the same will available be as per applicable terms and conditions for normal Savings Account.   

• * For all existing salary Account Holders bank will extend the revised benefits and applicable charges eff. <DATE>

• * Account Holders on-boarded via Non whitelisted retailers charged for Account Facilitation Charges of Rs 100

•  however, later upon salary credit gets tagged into salary accounts will be eligible for Salary a/c convenience charges. AFC will not be refunded.

• Account Holder, irrevocably and unconditionally authorises Airtel Payments Bank to on request of the employer to hold funds/debit/credit/reversal of credit, any excess amount credited by and/or on the instructions of the employer/company into account, with notice to the Account Holder. Airtel Payments Bank will not be held responsible and liable in any manner for any such hold funds/debit/reversal of credit carried out by the Bank. 

• Account Holder acknowledges that Salary Account has been opened with Airtel Payments Bank by virtue of my employment with the employer/company and is designated as "Salary Account". Account Holder understands that pursuant to the arrangement between the employer/company and the Bank, at the sole discretion of the Bank the Account Holder may be entitled to certain facilities on the Salary Account only during the currency of my employment with the employer/company or till the subsistence of the arrangement between the employer/company and the Bank. Account Holder shall notify the Bank on cessation of services with the employer/company. The words "the employer/company" refers to the corporate in which Account Holder is employed and on whose request the Salary Account is opened with the Bank.

• Account Holder understands and acknowledges that the responsibility of providing the correct account number for crediting of salaries will lie solely with my employer/company and Account Holder shall not hold the Bank responsible for any wrong credit arising out of such incorrect account number provided by his employer/company 

• Account Holder further acknowledges that there has been no credit for 6 consecutive months, then Airtel Payments Bank reserves the right to convert the salary account into a normal Savings Bank Account.

• ADDITIONAL BENEFIT FOR SALARY ACCOUNT HOLDERS - GROUP PERSONAL ACCIDENTAL POLICY (FOR SALARY ACCOUNTS)

·  Airtel Payments Bank Ltd (“Bank”) is providing the free insurance cover to Salary Account Holders by partnering with ICICI Lombard General Insurance Company Ltd (“Insurance Partner”) (hereinafter referred as the “Policy”).

· Please note that Bank shall not be responsible for this Policy offered by its Insurance Partner and any/all matters pertaining to the same shall be the sole responsibility of the Insurance Partner. 

Benefits Covered:

· Accidental Death only: If at any time during the period of this Policy, the Insured Person shall sustain any bodily injury resulting solely and directly from accident caused by external, violent and visible means, then the Insurance Partner shall pay to the Insured person’s nominee or legal representative(s), as the case may be, the sum or sums hereinafter set forth, that is to say, if such injury shall within twelve calendar months of its occurrence be the sole and direct cause of death of the Insured Person, the Capital Sum Insured stated in the Schedule hereto;

• Conditions for issuance of Policy:

· Salary Account holder between ages 18 to 70 years. Subsequent renewal of Policy shall be subject to the Savings Account holder attaining the age of 75 years.

· Appointment of nomination is mandatory for having complementary GPA Insurance of ICICI Lombard General Insurance Company Ltd through Airtel Payments Bank. Nominee details as provided by the policyholder while opening the savings bank account with Airtel Payments Bank will be considered for payment of claim by ICICI Lombard General Insurance Company Limited. No policy shall be issued in absence of nominee details. In case registered nominee is unreachable on account of any reason then the claim payout will be made to legal heir basis documents as as required by the insurer.

· For new Account Holders, insurance benefit will be provided from T+1 (where T is current date) of account opening and this policy will be activated for 1 month. This is valid only if the account is opened through authorised (i.e. whitelisted retailer/corporate tie up partners) channels of salary account partners of Airtel Payment Bank

· For existing Account Holder those have converted their account in Salary Account, insurance benefit will be provided from T+1 (where T is current date) from account being categorised as a salary account as per the TnC of the salary account .

· Policy shall be renewed every month for all active Account Holders. In the event of no salary credits in Salary Account for any continuous six months, the insurance benefit will be withdrawn from the month

· The claim shall be admissible only if the Policy is active

• Sum Insured:

· For Account Holders opening the account through offline channel i.e. Mitra Channel, rupeesadditional8 lakh per Account Holder, over and above the existing insurance benefit as per TnCs of the bank.

· For Account Holders opening the account through online channel i.e. Thanks App, rupees 10 lakh per Account Holder.

• Policy Conditions (Exclusions)

The Insurance Partner or the Bank shall not be liable under this Policy for-

· Death resulting directly or indirectly or caused by, contributed to or aggravated or prolonged by child birth or from pregnancy or in consequence thereof.

· Any pre-existing disability / accidental injury.

· Accidental death due to mental disorders or disturbances of consciousness, strokes, fits or convulsions which affect the entire body and pathological disturbances caused by the mental reaction to the same.

· Accidental death caused by curative measures, radiation, infection, poisoning except where these arise from an accident.

· Any claim in respect of accidental death of the Insured Person from intentional self-injury, suicide or attempted suicide

· self exposure to needless perils except in an attempt to save human life

· whilst under the influence of liquor or drugs or other intoxicants

·  whilst engaging in aviation or ballooning whilst mounting into, dismounting from or travelling in any aircraft or balloon other than as a passenger (fare paying or otherwise) in any duly licensed standard type of aircraft anywhere in the world

· directly or indirectly, caused by venereal disease, AIDS or insanity

· arising or resulting from the Insured Person committing any breach of law or participating in an actual or attempted felony, riot, crime, misdemeanour or civil commotion

· Whilst engaging in racing, hunting, mountaineering, ice hockey, winter sports.

· Any consequential loss or damage cost or expense of whatsoever nature.

·  Death due to accidental injury arising out of or directly or indirectly connected with or traceable to war, invasion, act of foreign enemy, terrorism, hostilities (whether war be declared or not), civil war, rebellion, revolution, insurrection, mutiny, military or usurped power, seizure, capture, arrests, restraints and detainments of all Kings, Princes and people of whatsoever nation, condition or quality.

· Death due to accidental injury, directly or indirectly, caused by or contributed to or by or arising from -

1. ionizing radiation or contamination by radioactivity from any nuclear fuel or from any nuclear waste or from the combustion of nuclear fuel and for the purposes hereof, combustion shall include any self-sustaining process of nuclear fission;

2. nuclear weapons material

3. Insured Person whilst engaging in speed contest or racing of any kind (other than on foot), bungee jumping, parasailing, ballooning, parachuting, skydiving, paragliding, hang gliding, mountain or rock climbing necessitating the use of guides or ropes, potholing, abseiling, deep sea diving using hard helmet and breathing apparatus, polo, snow and ice sports.

4. Insured Person whilst flying or taking part in aerial activities (including cabin crew) except as a fare-paying passenger in a regular Scheduled airline or air charter company

5. Any accident to an Insured Person which arises in the course of his/her occupation if his/her occupation falls within the following categories or involves the following activities: - Air crew, ship crew, professional sportsman, diving, oil-rig platform and/or off-shore work, fire fighting, police, naval, military, air force service or operations and any hazardous occupation.

6. The insurance under this Policy shall not extend to cover any benefit under the Policy resulting directly or indirectly caused by, contributed to or aggravated or prolonged by misfeasance, malfeasance or nonfeasance or breach of trust in relation thereto by the Insured/ Insured Person.

• Duty of the nominee or the legal representative of the Insured Person on occurrence of loss:

·  Notification of claim to be done by the claimant (Nominee/Legal Heir, as applicable) within 60 days of death. In case of any delay, reason for delay in intimation is asked from Nominee by Insurance company and if the same is valid and justified, claim gets processed subject to policy terms & conditions.

· On the occurrence of loss within the scope of cover under the Policy, the nominee or the legal representative of the Insured Person shall:

a. give written notice with full particulars to the Insurance Partner immediately. In case of death, written notice of the death must, unless reasonable cause is shown, be so given before internment / cremation, and in any case, within one calendar month after the death.

b. proof satisfactory to the Insurance Partner shall be furnished on all matters upon which a claim is based

c. in the event of death, to make a post-mortem examination of the body of the Insured Person or such other evidence as the Insurance Partner may from time to time require shall be furnished within fourteen days after a demand in writing.

d.       allow the medical practitioner or any agent of the Insurance Partner to inspect the medical and hospitalization records and to examine the deceased Insured Person.

e. assist and not hinder or prevent the Insurance Partner or any of its agents in pursuance of their duties.

· In case the nominee or the legal representative of the Insured Person does not comply with the provisions of this clause or other obligations cast upon the nominee or the legal representative of the Insured Person under this Policy or in any of the Policy documents, all benefit under the Policy shall be forfeited, at the option of the Insurance Company.

• Claim Documentation

The nominee or the legal representative of the Insured Person as the case may be, is required to submit the following documents while lodging a claim under the Policy:

a.       Duly filled claim form

b.       Death Certificate from the Municipal Authorities

c.       Post mortem report

d.       Police report / FIR

e.       Any other document as may be required by the Insurance Partner

BANK MAKES NO WARRANTIES OR REPRESENTATIONS WHATSOEVER IN RESPECT OF THE OFFER, AND THE SERVICES INCLUDING AS TO ITS FITNESS FOR ANY PARTICULAR PURPOSE, MERCHANTABILITY, QUALITY, AVAILABILITY, DISRUPTION OR ERROR FREE OPERATION.

• Disclaimer 

The account holder acknowledges that the insurance cover provided will be available to the salary accounts only as per the terms of the relevant insurance policy in force, On the account being closed or converted to savings regular account temporarily or permanently for whatever reason, the benefit of such insurance cover shall automatically and ipso facto cease to be available from such date of cesser of account. Further the account holder also agrees that even during continuation of his account, the Bank may at any time suspend, withdraw or cancel the benefit of such insurance cover, and there will no binding obligation on the Bank to continue this benefit. Insurance company can be subject to change and insurance cover is subject to the terms and conditions of the policy in force

• Reversal of Salary Credits: I hereby authorize the Bank to on the request of my employer/company recover by marking hold funds/debiting/reversal of credit, any excess amount credited by and/or on the instructions of the employer/company into my account, with notice to me. The Bank will not be held responsible and liable for any such hold funds/debit/reversal of credit carried out by the Bank.

8. Terms and Conditions for Rewards123/Rewards Mini

8.1. Eligibility

As a Rewards123 Savings Account holder/Wallet holder (“Customer”) of Airtel Payments Bank Limited (“Bank”), Customer is eligible to upgrade his Saving Account/Wallet to Rewards123 Savings Account/Wallet (“Rewards123”) or RewardsMini Savings Account (“RewardsMini”) subject to the below Terms and Conditions (“Terms”). These Terms shall be read in conjunction with the Terms and Conditions governing the Savings Account/Wallet of Airtel Payments Bank Limited (“General Terms”) available here. The words, "I", "me", "my", "him", "his", “her”, "You" and "Customer" refer to the person(s) who open the account and shall include both singular and plural.

https://www.airtel.in/bank/static/terms-conditions/savings-account

Rewards123, RewardsMini Subscription Related Terms & Conditions

To avail the benefits of Rewards123, Customer agrees to pay the annual subscription charges upto INR 299 (inclusive of GST).

To avail the benefits of RewardsMini, Customer agrees to pay the quarterly subscription charges of INR 99 (inclusive of GST). Upgrade option only available at the time of savings bank account opening via assisted channel.

Rewards123/RewardsMini benefits are applicable for Savings Account/Wallet Customers only.

For Savings Account Customer’s only:

a. Customer hereby provides his explicit consent to avail sweep out facility and agrees to open a saving bank account with Suryoday Small Finance Bank (“SSFB”) in order to sweep out the excess balance to the SSFB Sweep out Savings Account (“SSFB Sweep Account”) in accordance with the RBI regulations. Further, the Customer hereby provides his explicit consent for sharing  of his CKYC details and such other relevant information including but not limited to the nominee information  with SSFB for opening of the SSFB Sweep Account and with such Government Authorities as may be required from time to time.  Further, rate of interest applicable on the available balance in SSFB Sweep Account will be as per the prevailing rate of interest policy of SSFB.

b. Bank shall pay to Customer interest on the daily end of day balance in the Savings  Account as per the rate as provided at https://www.suryodaybank.com/accounts/savings/rate-of-interest

At the end of the subscription period, Customer’s Rewards123/RewardsMini subscription will be auto-renewedunless customer opts out. To opt-out, customer can login to the Airtel Thanks App, click on “My Rewards” under “View Profile” section. Customer will open the Manage page of Rewards where customer will see an option for “Manage Subscription”. Click on “Manage Subscription”  and Customer will get an option to “De-activate Auto-Renewal”.

If the auto-renewal of SBA customers is not registered at the time of purchase, the customer can opt-in for auto-renewal from Manage page of Rewards on Thanks App. To opt-in, customer can login to the Airtel Thanks App, andclick on “My Rewards” under “View Profile” section. The customer will open the Manage page of Rewards where customer will see an option for “Manage Subscription”. Click on “Manage Subscription”  and Customer will get an option to “Activate Auto-Renewal”.

(Applicable for SBA customers who activated the subscription from 01-Sep-2021) (Not Applicable for wallet customers and customer subscription activated via Airtel Mobility Offer “Partner Offer”).

If a Rewards123 customer purchases the Rewards Mini subscription with Airtel Prepaid Recharges, their rewards123 SI will be automatically deactivated

https://www.suryodaybank.com/accounts/savings/rate-of-interest

RewardsMini/Rewards123 via Airtel Mobility Offer (“Partner Offer”) Related Terms & Conditions

Airtel Payments Bank’s RewardsMini/Rewards123 subscriptions are available with select Airtel mobility plans.

Customer Eligibility for Partner Offer Claim -

i. Upgrade will be valid for eligible Airtel Payments Bank account/wallet, that is, customer must have an active SBA/Wallet with the Bank.

ii. If customer has an existing Rewards123/Rewards Mini active and if existing subscription is valid for more than 2Years/24Months from claim date, Bank will not provide extension of subscription on claim.

iii. if customer’s exiting subscription is valid for less than 2Years/24Months, Bank will calculate remaining time period in the Offer and extend the subscriptions for new purchase but ensuring limit of 2Yrs/24Months is valid.

For example – customer purchases mobility plan with Rewards123 subscription benefit. If customer has existing Rewards123 Subscription valid for 9Months remaining, then 12-months from Partner Offer claimed will be added and hence, subscription validity will be extended to 21 Months.

Say customer purchases same pack again with 20months remaining, extension will be provided for 4-months only (as per the 24-month extension terms, remaining 8months will be forgone)

Customer can claim the offer via Airtel Thanks App (Benefits section) while customer’s mobility plan is active. If customer’s mobility plan expires, customer will not be allowed to active bank offer.

Irrespective of when the customer activates the Bank subscription (as long as customer activates the offer within the mobility plan validity), customer’s RewardsMini/Rewards123 Subscription will be active for the subscription period of 3months or 12months respectively from the date of claim.

RewardsMini Benefits include – (for detailed terms & condition, refer point 15 & 16 below)

i.Subscription Period – 3Months

ii.Cashback Upto Rs.80/month – - 1% Cashback on adding money into RewardsMini using any load money option excluding Credit Cards (min. transaction amount Rs.1000; Max cashback Rs.10 per month) - 2% Cashback on online transaction via Online Mastercard Debit Card (for Savings Account Customer) or at listed Online E-commerce partners (refer section “Listed Ecommerce Partners under Rewards123/RewardsMiniOffer”) (min. transaction amount Rs.1000; Max cashback Rs.40 per month) - FLAT Rs.30 Cashback on min. Rs.225 Mobility Prepaid, Postpaid, Broadband/Landline, DTH bill payment/recharges

Rewards123 Benefits include – (for detailed terms & condition, refer point 17 & 18 below)

i. Subscription Period – 12Months

ii. Cashback Upto Rs.80/month - - 1% Cashback on adding money into RewardsMini using any load money option excluding Credit Cards (min. transaction amount Rs.1000; Max cashback Rs.10 per month) - 2% Cashback on online transaction via Online Mastercard Debit Card (for Savings Account Customer) or at listed Online E-commerce partners (refer section “Listed Ecommerce Partners under Rewards123/RewardsMiniOffer”) (min. transaction amount Rs.1000; Max cashback Rs.40 per month) - FLAT Rs.30 Cashback on min. Rs.225 Mobility Prepaid, Postpaid, Broadband/Landline, DTH bill payment/recharges

iii. Virtual Debit Card/Prepaid Card for SBA/Wallet customers respectively

iv. Opt-in to Sweep-out Facility for SBA customers

Customer consents (authorized with customer’s MPIN validation) to following when they claim the RewardsMini/Rewards123 subscription via partner offer –

i. The Rewards subscription will be activated on your primary mobile number.

ii. We will add money to your account, this money will be auto deducted for activating the subscription.

iii. Get extension/auto-activation on your Rewards membership by recharging with the same/similar pack on expiry.

As part of Offer claim process, customer’s bank will add money to customer’s SBA/Wallet and deduct the same towards RewardsMini/Rewards123 subscription activation. In case of money is added but not deducted, a hold will be applied and subscription will be activated within T+2 working days. Else, customer will have to claim the offer again.

8.2. RewardsMini Offers Related Terms & Conditions

Customer would be eligible for cashback offers linked with RewardsMini as per the below terms and conditions. Further, these terms and conditions are subject to change at the sole discretion of the Bank with prior intimation to Customers:

• 1% Cashback on adding money into RewardsMini using any mode excluding Credit Cards

i. Valid on minimum transaction of Rs.1000

ii. Maximum cashback earned is Rs.10 per month

iii. Cashback can be availed once per month during the validity of the subscription period.

• 2% Cashback on online transaction via Online Mastercard Debit Card (for Savings Account Customer) or at listed Online E-commerce partners (refer section “Listed Ecommerce Partners under Rewards123/RewardsMini Offer”)

i. Valid on minimum transaction of Rs.1000.

ii. Maximum cashback earned is Rs.40 per month.

iii. For spends on online e-commerce partners, transaction must be done via RewardsMini Savings Account.

• FLAT Rs.30 Cashback on min. Rs.225 Mobility Prepaid, Postpaid, Broadband/Landline, DTH bill payment/recharges

i. Available on bill payment or recharges of Mobility Prepaid, Postpaid, Broadband/Landline & DTH connection.

ii. Maximum Cashback earned is Rs.30 per month.

iii. Valid on transactions amount greater than Rs.225.

iv. Cashback is valid for any one (1) type of mobility payment/transaction/recharges

v. Valid on transaction done through the RewardsMini on Airtel Thanks app, Airtel website, USSD, IVR, assisted channel.

vi. Not applicable on payments done using Mastercard Debit card or Prepaid Card.

vii. In case Customer is eligible for any other Bank offer along with RewardsMini offer then, Customer will be eligible to receive benefits of higher of the two offers.

Other Details:

i. Cashback will be credited to Customer’s RewardsMini Savings Account within 2-3 working days.

ii. Customer can avail Cashback under each offer until the maximum Cashback value for respective offer is availed. (For eg: Customer makes a payment of INR 1000 using Mastercard debit card 3 times, then Cashback can be  earned by the Customer of INR 40 (1000*2% & 1000*2%) (as maximum  Cashback is capped at INR 40) (This is exclusive of any mobility offer).

iii. In case the Customer is eligible for two (2) Cashbacks on same transaction, between RewardsMiniCashback & any other Bank offers then Customer will be eligible to avail benefits of higher of the two Cashbacks.

iv. If Customer makes a mobility payment via Mastercard Debit Card or Prepaid Card then Customer will be eligible only for Mastercard offer and not mobility offer (as mobility offers are eligible on payment done on Bank platforms)

v. Cashback not claimed in a particular month, will not be carried forward to the next month.

8.3. Rewards123 Offers Related Terms & Conditions

Customer would be eligible for cashback offers linked with Rewards123 as per the below terms and conditions. Further, these terms and conditions are subject to change at the sole discretion of the Bank with prior intimation to Customers:

1% Cashback on adding money into Rewards123 via any mode

i. Valid on minimum transaction of Rs.1000

ii. Maximum cashback earned is Rs.10 per month

iii. Cashback can be availed once per month during the validity of the subscription period.

2% Cashback on online transaction via Online Mastercard Debit Card (for Savings Bank Account Customer) or Classic Mastercard Prepaid Card (for Wallet Customer) or at listed Online E-commerce partners (refer section “Listed Ecommerce Partners under Rewards123 Offer”)

i. Valid on minimum transaction of Rs.1000.

ii. Maximum cashback earned is Rs.40 per month.

iii. For spends on online e-commerce partners, transaction must be done via Rewards123 Savings Account/Wallet.

FLAT Rs.30 Cashback on min. Rs.225 Mobility Prepaid, Postpaid, Broadband/Landline, DTH bill payment/recharges

i.  Available on bill payment or recharges of Mobility Prepaid, Postpaid, Broadband/Landline & DTH connection.

ii. Maximum Cashback earned is Rs.30 per month

iii. Valid on transactions amount greater than Rs.225.

iv. Cashback is valid for any one (1) type of mobility payment/transaction/recharges

v. Valid on transaction done through the Rewards123 on Airtel Thanks app, Airtel website, USSD, IVR, assisted channel.

vi. Not applicable on payments done using Mastercard Debit card or Prepaid Card.

vii. In case Customer is eligible for any other Bank offer along with Rewards123 offer then, Customer will be eligible to receive benefits of higher of the two offers. 

Other Details:

i. Cashback will be credited to Customer’s Rewards123 Savings Bank Account/Wallet within 2-3 working days. For Rewards123 Wallets, in case the balance or credit limit is exhausted for the month Cashback will be posted in the next month.

ii. Customer can avail Cashback under each offer until the maximum Cashback value for respective offer is availed. (For eg: Customer makes a payment of INR 1000 using Mastercard debit card 3 times, then Cashback can be earned by the Customer of INR 40 (1000*2% & 1000*2%) (as maximum Cashback is capped at INR 40) (This is exclusive of any mobility offer).

iii. In case the Customer is eligible for two (2) Cashbacks on same transaction, between Rewards123 cashback & any other Bank offers then Customer will be eligible to avail benefits of higher of the two Cashbacks.

iv. If Customer makes a mobility payment via Mastercard Debit Card or Prepaid Card, then Customer will be eligible only for Mastercard offer and not mobility offer (as mobility offers are eligible on payment done on Bank platforms)

v. Cashback not claimed in a particular month, will not be carried forward to the next month.

If a customer purchases RewardsMini/123 via Airtel Prepaid Recharges, his SI for Rewards123 will be deactivated.

Listed E-commerce Partners under Rewards123/RewardsMini Offer

Amazon, Zoomin, Zomato, Swiggy, Zingoy, TIMESPRIME, Times Internet Limited, WILDCRAFT INDIA PRIVATE LIMITED, ZEE5, Myntra, CHAI POINT, FRESH2HOME, Shuttl, near buy, RAZORPAY SOFTWARE PVT LTD, Zaggle Prepaid Ocean Services Pvt. Ltd., Yum Restaurant India Private Limited, YouTooCanRun Sports Management Pvt. Ltd., YOU Telecom, YNSECT SERVICES PRIVATE LIMITED, Yashram Lifestyle Brands Pvt LTd, YASH RETAIL AND SERVICE, Yadu Associates, XPRESSHOP ONLINE STORE, Wynkme, ibps.in, adlabsimagica, World Phone Internet Services Pvt. Ltd, , Whispering Yarns Private limited, WHEELSEYE TECHNOLOGY INDIA PRIVATE LIMITED, Wefe technology private limited, WASTELAND ENTERTAINMENT PRIVATE LIMITED, Waman Hari Pethe Jewellers, Wal-Mart India Private Limited, vyaparapp.in, VYAKTI VIKAS KENDRA INDIA, VRL Logistics Ltd, Voylla Fashions Private Limited, V-Mart Retail Limited, Vissco Rehabilitation Aids Private Limited Others, Visai Technologies, Visage Lines Personal Care Pvt Ltd, Vipswallet Pvt Ltd, Vindhya Infotech Private Limited, VIDAN VENTURES LLP, VGF CLUB INTERNATIONAL HOLIDAYS PRIVATE LIMITED , Vestige Marketing Private Limited, Venkateshwar Hospital (a unit of All India Society for Health Aid Education and Research), Veerbahadursingh, Vedicare Ayurveda Pvt. Ltd., VEDANTU INNOVATIONS PRIVATE LIMITED, Varesha Air world Networks Pvt Ltd, Uttarakhand Open University, Hero FinCorp Ltd, UpCurve Software Consulting Private Limited, up institute of design, Universal Sompo Gen , Unived Healthcare Products Pvt ltd, United India Insurance Company Limited, UBER9 BUSINESS PROCESS SERVICES PVT LTD, U S HEALTH PRODUCTS, TYRE DISCOUNTERS PRIVATE LIMITED, TUSHAR PAHADE CLASSES, TSSPDCL, TRENDSUTRA PLATFORM SERVICES PVT. LTD, TRAVANCORE DEVASWOM BOARD, Torrent Power, Tomorrowland Apparels Private Limited, TITAN COMPANY LTD, TiNetBusiness Solutions Private Limited, Tikona Infinet Private Limited, Thyrocare, THE ULTIMATE KNOWLEDGE, THE TOTGARS SEVA SAMITI , The Sisters Of Charity Of Saint B Capitanio And Saint V Gerosa, The Institute of Cost Accountants of India, The Dentite, THE AKSHAYA PATRA FOUNDATION, THAMIZHAGA CABLE TV COMMUNICATION PVT LTD, Teleone Consumers Pr, Telecom ad india, Telangana ESd, TEEZ, TechnicolourDream Pants Pvt Ltd, TECHESPACE TECHNOLOGIES PRIVATE LIMITED, TCNS Clothing Co. Private limted, Tata Power, TATA AIG GENERAL INSURANCE CO LTD, Tasty Tweets, Targetone Innovations Pvt Ltd, Tanisha Systems Private Limited, Symbiosis, SWEETBEAR TECHNOLOGIES PRIVATE LIMITED, Supath Healthcare Services Private Ltd., SUNDARI SILKS, Sun Technologies, Studio Coppre Private Limited, STRATEGI, StorysideIndia LLP, STARPICK FANTASY PRIVATE LIMITED, STAR HEALTH AND ALLIED INSURANCE COMPANY LIMITED, Sri Venkateswara College DU, Square Bubbles Pvt Ltd, Sports and Leisure Apparel Limited, Southern Power-Telangana, SOFTBUZZ TECHNOLOGIES PVT LTD, Sneha Farms Private Limited, SMARTBIKE MOBILITY PRIVATE LIMITED, Sleepy Owl Coffee Private Limited, Skill Development and Industrail Training Dept, SITI Networks Limited, Silver Leaf Tea Pvt Ltd, SIFY TECHNOLOGIES LIMITED, SI Online Technomart Private Limited, Shriram Transport Finance Co Ltd, Shriram Life Insurance, SHRIRAM CITY UNION FINANCE LIMITED, SHOPHEALTHY, Shopclues, Shein, SHAREit Technology India Private Limited, SHALANDI, SHAILDHAR TELECOM SERVICES PRIVATE LIMITED, Seventeen Square Webwares Pvt. Ltd., SENIORITY PRIVATE LIMITED, Seethalakshmi Ramaswami College, Sea Shree, ScHost, Scholiverse EducarePrivate Limited, SAVEX COMPUTERS LTD., SASTASUNDAR MARKETPLACE LIMITED, SARGUJA VISHWAVIDYALAYA, Sapna Infoway Pvt Ltd., Samast Technologies Private Limited, Saini Travels Private Limited, Sai Communication, SAFIQUL ISLAM, SACHAR GAMING PVT LTD, SABREWING AGRO AND CONSUMER PRODUCTS PRIVATE LIMI, Saavn, Rubik Cube Technology India Private Limited, ROCKASAP RETAIL PRIVATE LIMITED, RNVP Technology Private Limited, RN_APB03, Ritnanad Balved Education Foundation, RIGARO EWORKS LLP, RI Networks Private Limited, Religare Health Insurance Co.Ltd, Reliance Life Insurance Co.Ltd., Reliance Infrastructure Limited, Reliance Energy Limi, Reliance commercials finance, ReleaseMyAd Media Pvt. Ltd., Redbus, Rebel Marketplace India Private Limited, Real11 Fantasy Sports LLP, Real Dream Technology and Payment solution pvt ltd, RCUBE PLANET PRIVATE LIMITED, Rapyd Aggregator Network India Private Limited, RAJASTHAN STATE ROAD TRANSPORT CORPORATION, RAINBOW CHILDREN'S MEDICARE PRIVATE LIMITED, Railtel Corporation of India Limited, RAHUL JHA, RadhamaniTextiles Pvt. Ltd, R2 NET SOLUTIONS PVT LTD, R. R. Films, QWIKCILVER SOLUTIONS PVT LTD, QuickEatDelivery Services, Quick print, Quick Heal Tech, Qrioh Retail Private Limited, QRG MEDICARE LIMITED, Purple Panda Fashions Pvt Ltd., PURE LEAF ENTERTAINMENT, Protrade India Pvt Ltd, PROFITMART SECURITIES PVT LTD, PRIYANKA HALDAR, PRIVATE LIMITED, Prism Corporation Pvt Ltd, Printvenue, Primo Gift Pvt.Ltd, Pranjals House, POLICY BAZAAR INSURANCE WEB AGGREGATOR PVT LTD, Pocket FM Private Limited, PLAYERZPOT MEDIA PRIVATE LIMITED, Play Games 24X7 , Planet Co, Plan Z Digital Private Limited, PIONEER AGRO INDUSTRY, PINQSTORY PVT LTD, Pink Blue.in, Pickrr Technology Private Limited, PHYSICSWALLAH PRIVATE LIMITED, PHONON SOLUTIONS PVT LTD, PHD Chamber of Commerce and Industry, Pharmeasy, PAYUMO, Paytm (Paytm_Self_Postpaid, PAYTM_SELF_CAT_WFSN_E-COM,PAYTM_SELF_CAT_UTILITY, PAYTM_SELF_CAT_TRAVEL,PAYTM_SELF_CAT_RECHARGES,PAYTM_SELF_CAT_MOVIES_E-COM,PAYTM_SELF_CAT_EDUCATION,PAYTM_SELF_CAT_BFSI, PAYTM_SELF_CAT_ADD_MNY_WLT,) Payswiff Solutions Pvt Ltd, Paykun Payments Pvt LTD, Pay portal services private limited, Pay Point India Network Pvt. Ltd., PATANJALI AYURVED LIMITED, PASSION GAMING PRIVATE LIMITED, Paragon Polymer Products Private Limited, Panchhi Foods Private limited, PAN CARD ONLINE INDIA, PAISABOX ECOMMERCE PRIVATE LIMITED, Page Industries ltd, Oyorooms, Ortel Communication, ORBGEN TECHNOLOGIES , Oravel Stays Private Limited, ONLINE WORK, ONLINE SERVICE PROVIDER, OneAssistConsumer Solutions P Ltd, On Door Concepts Private Limited, Ojas Softech Pvt Ltd, OFB Tech Private Limited, NUTRIWEL HEALTH INDIA PRIVATE LIMITED, Nutrimed Healthcare Private Limited, NSDL E GOVERNANCE INFRASTRUCTURE LIMITED, Nreach Online Services Pvt Ltd, Notion Press Media Private Limited, Northern Power Development Corporate of Telangana, NONI BIO-TECH PRIVATE LIMITED, NinestacksGaming LLP, Niki, NG Digital Solutions Private Limited, NexGeN Inventive Information Technology Pvt Ltd, New India Assurance Company Limited, Network Travels, Netvision Awadh Networks Pvt Ltd, Nearbuy India Private Limited, Naukriaim InfoTech Pvt. Ltd, National Securities Depository Limited, National News Agency, National Electronic Toll Coll Issuance Module, Nasik Municipal Corporation & NMC Pipe Gas Co Pvt Ltd, Nano WicoreLabs Private Limited, NAAPTOL, MYRAH INFOTECH PVT LTD, My notes guru, Muthoot Fincorp Limited, Muthoot Fincorp, MUTHOOT FINANCE LTD, Muhavra Enterprises Pvt Ltd, MS GHODAWAT ENTERPRISES PRIVATE LIMITED, Mountain Valley Springs India Private Limited, MOGLI LABS INDIA PVT LTD, MOFUSE MULTI RECHARGE SERVICE, MODICARE LIMITED, Mobile.Com, MMI Online Ltd, MMI Online Limited, Minimalmate, MIMO TECHNOLOGIES, METROPOLITAN TRAVELS Ticket booking, METRO INFRASYS PRIVATE LIMITED, METISEDUVENTURESPRIVATELIMITED, MEDPLUS HEALTH SERVICES PVT LTD, Mediology Software Private Limited, MAXGRADE PRIVATE LIMITED, Max New York Life In, MAX healthcare, MATRIX NET ON LINE LIMITED, marshallspetzone.com, Mantra Softech India Private limited, MANBIRPAL SINGH, MakeMyTrip, MAKEMYDELIVERY PRIVATE LIMITED, Makaibari Tea Trading Company Pvt. Ltd., Mahindra Holidays and resorts India limited, Mahindra & Mahindra Financial Services Ltd , Mahima Recharge, Mahatma Gandhi College, Mahatama Gandhi University Kerala, Maharashtra State Road Transport Corporation, MahaOnline, Mahanagar Telephone Nigam Ltd Delhi, Mahalaxmi Medicos, Magma HDI General Insurance, Madeinindia Beads Others, MAC KRISHI JAGRAN, M/s Phalada Agro Research Foundations Private Limited, M and M Financial Servic, Lybrate India Pvt Ltd, Lybrate, Luxor Writing Instruments Pvt. Ltd, LULU INTERNATIONAL SHOPPING MALL P LTD, LT Metro Rail Hyderabad Integrated Transit App, LOVELY INTERNATIONAL TRUST, Live Organic, Liontrek Entertainment India Private limited, Licious, Liberty General Insurance Limited, Lenskart, Label Corp Private Limited, Kuvempu University, Kumbhat Bazaar, Kulture Shop Private Limited, KSRT, Kotak Mahindra Life Insurance Company Limited, Kopraan Clean Homes LLP, KOOVS, KOINONIA COFFEE PRIVATE LIMITED, Kids Clinic India Pvt Ltd, KHUD KA KAROBAR INFOTECH PVT LTD, KFC, KeralaWaterAuthority, Kathiwada Brands Private Limited, Kapiva Ayurveda, K J India Ltd, Just Dial Limited, Jungleegames, Joker and Witch, John Jacobs, JESUS CALLS, JCFlashTechnologiesPrivateLimited, Jaipur Vidyut Vitran Nigam Limited, JAGRAN PRAKASHAN LIMITED, J.D. International, ISKCON APPAREL PRIVATE LIMITED, iquest.co.in, Inventive Business Promotions Pvt Limited, INTERNATIONAL OFYPETS SHOPEE LLP, international electrical service center, Intermesh Shopping Network Pvt Ltd, Insurance Institute , Instafamousclub, InnoPark India , Innofin Solutions Private Limited, Innathe Cinema, Inlife Pharma Pvt. Ltd., Info Kerala Mission, Info Edge India Limited, IndusInd Media and Communications ltd, Indus IT Valley Designs, InditabEsolutions Private Limited, Indigo, IndianPharmaJobs, Indian Oil Corporation Limited, INDIAN CABLE NET COMPANY LIMITED, Indiacartpro.com, India Today, Incable Indusind Media, Impulse E Commerce, IMC, Imaginovate Enterprises, IKEA India Private Limited, IGUIDER LEARNING PRIVATE LIMITED, IFFCO TOKIO GENERAL INSURANCE COMPANY LTD, IDAM NATURAL WELLNESS PRIVATE LIMITED, HT Digital , Hourglass Design Private Limited, HOME CREDIT INDIA FINANCE PRIVATE LIMITED, Holiday Triangle Travel Private Limited, Hipbar Pvt Ltd, HG PUBLISHING PRIVATE LIMITED, Herbolab India Pvt. Ltd., Henkel Adhesives Technologies India Pvt Ltd, HEALTHIFYME WELLNESS PRODUCTS AND SERVICES PRIVATE LIMITED, Headphone Zone, HDFC Standard Life Insurance Company Ltd, Hardcastle Restaurants Private Limited, Harbhajan Singh, Happyeasygo, Happy Earth Lifestyle Solutions Private Limited, Happily Unmarried Marketing Private Limited, HALDIRAM FOODS INTERNATIONAL PVT LTD, H P SINGH AGENCIES PRIVATE LIMITED, Gujufood.com, Guarented Rentals Private Limited, GTPL Hathway Limited, GTPL Broadband Private Limited, Grofers, Grid Logic Games Pvt. Ltd, GREENBUILD ENERTECH PVT LTD, Granpey Infotech, Grade Stack Learning Pvt. Ltd., GoodEd Technologies Pvt Ltd, gondget, Golden Tips Tea Co Pvt Ltd, Goibibo, Glaze Trading India Pvt. Ltd., Gitam University, Girnar Software Private Limited, GIRNAR FOOD & BEVERAGES PVT. LTD., GIFT ACROSS INDIA LLP, GH NUTRITION, Genxlead Tharansia Retail Private Ltd, GAYOR ESSENTIALS , GAUTAM BUDDHA UNIVERSITY, Gaussian Networks Pvt Ltd, GANGURAM AGRO FOOD PVT. LTD., GAMMA GAANA LIMITED, Game Shop Retail Private Limited, GADGETSHIELDZ, FUTURE SENSE VENTURES, Future Generali India Life Insurance Com, Future Generali India Insurance Company Limited, FUNFINITY LEARNING SOLUTIONS PRIVATE LIMITED, Freevice Professional Services Private Limited, Freedom Journey India Pvt Ltd, Food and nutrition, Floh Network Private Limited, Flipkart, FitternityHealth E Solution Pvt Ltd, FIT & GLOW HEALTHCARE PVT LTD, First Recharge, FIITJEE Limited, FemellaFashions Private Limited, FANTAFEAT ENTERPRISE, FAISAL ALI, Fairassets Technologies India Pvt Ltd, fabindia overseas private limited, FAASOS FOOD SERVICES PVT LIMITED, FA GIFTS PRIVATE LIMITED, F F Foods and Fruits, EzeeInfo Cloud solutions Pvt Ltd, EYEWEARLABS INNOVATIONS PRIVATE LIMITED, Express Network Private Limited, Expedient Healthcare Marketing Private Limtied, Exclusive ventures, ExcitelBroadband, Ethernet Xpress India Pvt. Ltd, Enovate Lifestyles Private Limited, Enkay Enterprises, Endurance International Group (India) Private Limited, ENAGIC INDIA KANGEN WATER PRIVATE LIMITED, EmtexEngineering Pvt. Ltd., EMMBROS OVERSEAS, eMitra, Emami Limited, Elize LifeStyle Private Limited, EDUSURE KNOWLEDGE SOLUTIONS, Eduspark International Private Limited, EduRev Solutions Pvt Ltd, Eduncle India Private Limited, Edu Mithra Intellectual Services Pvt. Ltd., EATIKO SOLUTIONS LLP, EaseMyTrip, EARTH EXPO COMPANY, EARLY FOODS, Duronto Technologies Pvt. Ltd., DURAKART MARKETING PRIVATE LIMITED, DSM FRESH FOODS PVT LTD, Droom Technology Pvt Ltd, Dream11 Fantasy Private Ltd, Dr. Lal Path Labs, Dominos, DOFT DECOR LLP, DOCTORVAHINI PRIVATE LIMITED, DocsApp, DNS DIGITAL INFO SERVICES P. LTD, DISHINFRASERVICESPRIVATELIMITED, Dish Infra Services Pvt Ltd, Directorate of Urban Local Bodies Department, DIGIANA PROJECTS PVT LTD, Dew Solutions Pvt Ltd, DEW SOLUTIONS PRIVATE LIMITED, Department of Post, Den Networks Limited, Delhivery Private Limited, Delhi Metro Rail Corporation, DAWAT PROPERTIES TRUST, Davangere University, Daily Objects, D N K TECH LIMITED LIABILITY PARTNERSHIP, D and Y, CTACT Private Limited , Creanovation Labs Private Limited, Crazy To Cart, Countrywide Network Pvt. Ltd., Cotton County Retail Limited, Coolwinks, Connaught Plaza Restaurants Private Limited, Confirm Ticket Online Solutions Pvt Ltd, COLOR PALETTE PVT LTD, COGENT TRANSWARE SOLUTIONS PVT.LTD, COGENT TRANSWARE SOLUTIONS PVT LTD, CoCubesTechnologies Pvt. Ltd, CMB Information Portal Pvt Ltd, ClickOnCare Retail Private Limited, Cleartrip, CITYFURNISH INDIA PRIVATE LIMITED, Cine Prime World, Cheepurupalli Rural Electric Cooperative Soceity, Cheeni Labs Private Limited, Chandigarh Smart City IDBI, CHALKBOARD IT SERVICES PRIVATE LIMITED, CAVEMAN WOOD PRODUCTS PVT. LTD., Career Launcher India Private Ltd, Capital First Limited, CanveraDigitalTechnologiesPrivateLimited, Cakes and Flowers, Cake zone, C.M Dubey Post Graduate College Bilaspur (C.G), BUSSAN AUTO FINANCE INDIA PRIVATE LIMITED, Bus India.com , Burger King India Private Limited, Bubblewrap Store, Brightlife Care Pvt.Ltd., Brightlife Care Pvt, BRAINZTORM TECHNICAL EXCELLENCE PRIVATE LIMITED, BRAINLYTIC SOLUTIONS PRIVATE LIMITED, BookChor Literary Solutions Private Limited, BookCab Travels (India) Private Limited, Bonjour Retail, Blue Sky Infotech, BIYERPHOOL, BINDU RECEPIES PVT. LTD., Bigbasket, BIG Flicks Pvt. Ltd., BHOPAL MUNICIPAL CORPORATION, Bharatiya Janata Party, Bharat Petroleum Corporation Limited, BHAGYALAXMI DAIRY FARMS PRIVATE LIMITED, Bewakoof Brands Pvt Ltd, Berkshire Insurance, Berar Finance Limited, BeejapuriDairy Private Limited, BD-PAYPER, BD-CHEMET, BB Daily, Basicfirst Learning, Bankit Services Private Limited, Bakingo, Bajaj Finance, BAJAAO MUSIC PRIVATE LIMITED, Azad Prem Ventures, AYUSHMAN INSTITUTE OF SKILL DEVELOPMENT EDUCATION, Axys Nutrition Products Private Limited, AWFIS Space Solutions Private Limited, AVVP Collection, Avadh Clubs Limited, AVA Foods Private Limited, AUREOLA TRADEMAN PRIVATE LIMITED, AU Small Finance Bank Limited, ATOMY ENTERPRISE INDIA PRIVATE LIMITED, Assam Electronics Development Corporation Ltd, Arisun Networking Software Solutions LLP, ArihantEdu Web P Limited, Archies Limited, Archies, AR Associates, AQUARIAN JEWELLERY PVT LTD, APNI CABS, ANYEMI ONLINE SERVICES PRIVATE LIMITED, ANITA, ANANT BUSINESS, Amrit Infotech, AMOLICA GIFTS PRIVATE LIMITED, Amity University Sem, AM MarketPlaces Pvt Ltd, Alt Digital Media Entertainment Pvt Ltd, Allumer Medical Pvt. Ltd., Allsilks Designers Private Limited, Alliance Broadband Services Pvt Ltd, AKUDO TECHNOLOGIES PRIVATE LIMITED, Akbar_Online, AK info, AIWMI Knowledge Management Pvt Ltd, AISECTLimited, AIRFIBER NETWORKS PVT LTD-L260869, Air India , Aeronutrix sports products private limited, Adi Sankara Ins of Engineering And Technology, ADANI GAS LIMITED, ACT Bangalore, ACK Media Direct Pvt. Ltd, ABP Private Limited, ABHI NETWORK, AARADHANA ENTERPRISES, AADUAT AMRIT, 6Y COLLECTIVE MARKETING PRIVATE LIMITED, 360 IN EX CREATION PRIVATE LIMITED, 1MG, 1 MG Technologies Pvt Ltd, ABP PVT Ltd, ACT TV, BIGRET, CAPITFRL, COST CAFÉ, CVR FOX, DGSHIP, EASE BUDE, ELEDEODD, GAMERS, GULELSUCO, HATH, IBPS, IIMA, KASTSOL, RAMO JI, SAFESE, AIBC, MAKE MY TRIP, OMERCH, OTHMER, AKINFO, AMARC, AMRITA, AUTOWI, BIGBAS, Testbook Edu Solutions Pvt. Ltd., BRITIS, CAR DESK, CHARUL, CHEFBA, CONSTF, CROSSR, CRYSTA, DOCSAP, EAZYDI, ESSKAY BEAUTY, FLY KART, HEALTY, jagran josh, LET SQUARE, MASILO, MERIPU, MG TECH, MIVI, MUSIC LEBLAZE, MY BOROSIL, MY DREAM INDIA PVT, PPL INDIA, ROYAL INDULGENCE, SANDE, shopclus, SHOPPER STOP, Samsung, SYM BIO TEC, VIPRO PVT LTD, W3 CHAM, ZOROY, PARKWHEELS, SUPR DAILY, , FSSL CARE Pvt, HT Digital Streams Limited, ICF, KETTO, MR BUTTON, RD RUNNER, RNTMOJO, VLSRCONL

Disclaimer: The list is indicative and subject to change with or without notice.