Terms & Conditions

1. Most Important Terms and Conditions (MITC)

‘Customer’ is defined as person/group of persons having a Current Account (“Account”) relationship with Airtel Payments Bank Limited (“Bank”). Customer understands that he can open the Account by following any of the options mentioned in T&C, as and when it becomes available.

Customer agrees to be bound by these T&C. Customer understands that the below-stated T&C are merely a brief of detailed terms and conditions available on:

https://www.airtel.in/bank/static/terms-conditions-savings

and subject to it. Customer further agrees to have read the detailed terms and conditions and agreed to it before opening an Account with the Bank.

1.1. Aadhaar based e–KYC Authentication

Customer provides consent to use Aadhaar number and biometric for Aadhaar based Know Your Customer (KYC) and accessing demographic details and contact information for KYC from Aadhaar system. Customer has no objection for using Aadhaar based authentication service for availing various banking services at Banking Points. Biometric authentication would be treated as signature of the customer for these transactions.

1.2. KYC Compliance

The collection, verification, audit and maintenance of correct and updated Customer information is a continuous process and Bank reserves the right to take necessary steps to ensure compliance with RBI, Master Direction - Know Your Customer (KYC) Direction, 2016 as updated from time to time including other regulatory requirements as applicable with respect to KYC requirements.

1.3. Customer Declaration

• Customer declares that:

a. Information provided by the customer during account opening process is true and correct to the best of his/her knowledge,

b. Customer agrees and confirms that customer would operate this Current Account in the capacity of an individual and not for any registered sole proprietorship.

c. he/she is a citizen of India and tax resident of India,

d. Place of birth is in India,

e. he/she is not a minor,

f. hereby give my consent to the Bank in sharing my personal details including phone number and email id with third parties like vendors, agencies etc. for the purpose of providing banking and allied services or for providing third party products including insurance, third party loans, etc. and to regulatory bodies, and

g. hereby give consent for sweep out facility

h. Merchant declares/accept that he/she does not enjoy any cash credit (cc)/overdraft (OD) or total credit facility greater than or equal to INR 5 Cr from all banks combined in business & personal capacity combined

i. Merchant declares to inform Airtel Payments Bank in case he/she avails CC/OD facility or total credit of INR 5 Cr from any Bank(s) in future

1.4. End of Day Balance

As per RBI guidelines, customer’s end of day Balance in Current Account cannot exceed Rs 2,00,000. To ensure robust adherence with the end of day balance limits, bank has an internal sweep-out limit of balances above INR 1,97,000 (w.e.f. 1st August 2024).

1.5. Sweep Account Consent

Customer provides consent to open Sweep account with partner bank along with explicit consent of sharing the KYC details with partner bank. Basis the Customer consent, Bank will open an account with Suryoday Small Finance Bank (SSFB) and sweep out the excess balance to the SSFB Sweep Account, as per the terms specified on the website of the Bank.  Detailed T&C link:

https://www.suryodayBank.com/assets/pdf/Terms_and_Conditions_word_v1-Products.pdf

1.6. DICGC Coverage

Bank deposits are covered under the insurance scheme offered by Deposit Insurance and Credit Guarantee Corporation of India (“DICGC”) subject to certain limits and conditions. For further details on the deposit insurance provided by DICGC, please visit -

www.dicgc.org.in

1.7. Customer’s Responsibility

a. Customer can have only one active account relationship with the Bank at point of time.

b. The Customer shall intimate Bank about change in any KYC information within 30 days of such change.

c. Account holder shall be solely responsible for the confidentiality, safety and security of the Passcode & other details such as OTP, debit card pin etc.

d. Customer shall not use the Bank services for any purpose that might be construed as contrary, illegal or repugnant to any Applicable Law or Bank policy or public policy.

e. Customer agrees to maintain minimum balance in Account.

f. Customer may elect a nominee by following the process prescribed under the detailed T&C.

Customer is advised to read through the detailed terms and conditions for charges, limits and other responsibilities.

1.8. Liability of the Customer

The Customer shall be liable for

a. Non-compliance of terms and conditions

b. If he/she has breached the Terms of Service (Terms & Conditions) or contributed or caused the loss by negligent actions such as the following:

i. In disclosing or failing to take all reasonable steps to prevent disclosure of the Customer-id and/or mPIN to anyone including Bank staff and/or failing to advise the Bank of such disclosure

ii. Not advising the Bank about unauthorized access to or erroneous transactions in the Account(s) through the Internet Banking and Mobile Banking Services.

1.9. Bank’s Privileges

a. Customer agrees that Bank can share his KYC details/account details with any regulatory, statutory, Government Authority or legal authority as and when deems fit by the Bank and/or as and when requested by such authority.

b. Recovery in case of extraneous credit in the Account

c. Reversal of entries erroneously/extraneously passed, with or without notice to/from the Customer

d. The Bank has the right to freeze/block/close the Account, including but not limited to, following conditions:

i. If it is suspected that operations in customer’s Account are being carried out in disproportion to his/her profile

ii. Account holder is in violation or suspected violation of the applicable Laws including rules, regulations, orders, directions, notifications issued by RBI or any judicial or law enforcement agency.

iii. Account holder is misusing of account for fraudulent or unintended transactions or activities.

iv. Account holder is not compliant with guidelines issues by RBI or any other law in force from time to time.

1.10. Dormancy

Customer agrees that if there are no customer-initiated transaction for a period of 2 years, account would be treated as ‘dormant’ and transactions would be stopped on such account. Such account can be re-activated only after completing the re-KYC of the account as per guidelines of the Bank. If the customer account remains dormant for 6 months even after communication from the Bank regarding re-KYC, the Bank has the right to close the account and customer can claim the funds in the account from the Bank as per process specified by the Bank.

1.11. Internet & Mobile Banking

Customer agrees to abide by Terms & Conditions (T&C) for Internet Banking and Mobile Banking prescribed by the Bank and are available on the Bank’s website at - https://www.airtel.in/bank/static/terms-conditions-savings

1.12. Customer Support

Call Center: 1800-23400. Customer Call Center/ IVR will be available in Hindi, English and Major regional languages. Email: wecare@airtelbank.com, Website: www.airtel.in/bank. Principal Nodal Officer (PNO) contact no: 01244247797. Email: pno@airtelbank.com

1.13. Grievance Redressal

In case the Customer has any complaint relating to the features of any of the Bank services that the Customer holds and/or avails of, Customer can approach the Grievance Redressal Cell within the Bank at grievance.officer@airtelbank.com for a resolution and if he/she does not get a satisfactory response within 30 days of lodging the complaint, then, under the Banking Ombudsman Scheme 2006, such Customer can approach the Ombudsman appointed by the RBI, in charge of the region where he/she has an Account, details of which are available at https://rbi.org.in/Scripts/AboutUsDisplay.aspx?pg=BankingOmbudsmen.htm

1.14. Service Charges

a. Customer is aware that Schedule of Charges for Account is available on https://www.airtel.in/bank/bank-charges (listed below) and Bank can modify the charges at its discretion.

b. Customer agrees to pay the onboarding and subscription charge for Account as prescribed by Bank.

c. Customer provides the consent to recover these dues from the Account.

d. Current Account Charges listed below:

2. Declarations

As an Account holder of Airtel Payments Bank Limited (hereinafter referred to as the “Bank”), the Customer is subject to the below Terms and Conditions. Any changes to the Terms and Conditions will be available on the Bank Website i.e. www.airtel.in/bank and the use of Bank services by the Customer is subject to the acceptance of the Terms and Conditions.

I understand that I can open the Account by following any of the Options mentioned in these Terms and Conditions, as and when it becomes available. By enrolling for the Bank services and products, the Customer acknowledges that the Customer has read, understood and agrees to be bound by these Terms and Conditions as may be applicable.

2.1. Option I

Aadhaar Based e-KYC Authentication Process (Through Bank’s Application or through Business Correspondents of the Bank)

For the purpose of opening the Bank Account by following Aadhaar based e-KYC authentication process, I hereby declare and confirm that,

a. I have no objection to the Aadhaar based authentication system and hereby give my consent to provide my Aadhaar number and biometric for Aadhaar based Know Your Customer. I also give my consent for accessing mobile number and email-id from the Central Identities Data Repository (“CIDR”)/Aadhaar system. I understand that I shall also have the option to delink my Aadhaar and related information from my Account at a later date and can update another valid Proof of Identity (“POI”)/Proof of Address (“POA”) of my choice.

b. I have no objection for using Aadhaar based authentication service for availing various banking services at Banking Points.

c. I agree and give my consent for Sweep out facility as operated by Bank in accordance with the terms of Sweep out facility mentioned in these Terms and Conditions.

d. This biometric authentication can be treated as my signature.

2.2. Option II

Video Based Customer Identification Process (V-CIP) (Through Bank’s Applications)

(Please note that the Bank has stopped offering V-CIP based onboarding for Current Account from FY23 - FY24 onwards and these T&Cs are only applicable for customers who had attempted to open or successfully opened individual Current Account earlier through V-CIP option.)

For the purpose of opening the Bank Account by following V-CIP, I hereby declare and confirm that,

a. I have no objection to the Video Based Customer Identification process followed by the Bank for KYC for the purpose of opening the Bank Account and related banking services and hereby give my consent to provide my Aadhaar number and PAN on mandatorily basis for the V-CIP and any such allied process;

b. I understand that submitting PAN is mandatory for V-CIP. The Aadhaar and PAN details provided by me are true, valid and correct;

c. I authorize the Bank or any authorized representative of Bank (including business correspondent, who shall be Bank official) for identification and obtaining the identification information by using OTP based Aadhaar e-KYC authentication.

d. I agree and give my consent for Sweep out facility as operated by Bank in accordance with the terms of Sweep out facility mentioned in these Terms and Conditions.

e. OTP based Aadhaar Authentication can be treated as my signature.

2.3. Option III

Physical Submission of KYC documents including valid POI and POA of my choice as required by the Bank in accordance with Applicable Laws (through Banking Points)

For the purpose of opening the Bank Account, I hereby declare and confirm that,

a. the Bank shall provide me the option to open my Account using a valid POI/POA of my choice along with the Enrolment Form;

b. I understand that I may be required to submit filled and signed Enrolment Form along with prescribed documents designated as ‘Officially valid document’ stipulated as per Master Direction - Know Your Customer (KYC) Direction, 2016 issued by RBI as amended or supplemented (“KYC Norms”) / Anti-Money Laundering (AML) standards/Combating of Financing of Terrorism (CFT)/Obligation of Banks under PMLA, 2002, including Permanent Account No. (PAN) or Form 60/61 from time to time, which is applicable for Aadhaar based authentication system (in case the Customer does not have a PAN), to the satisfaction of the Bank and such other documents including in respect of my nature of business and financial status as may be required by the Bank as stipulated under Applicable Laws including  KYC Norms;

c. I agree and give my consent for Sweep out facility as operated by Bank in accordance with the terms of Sweep out facility mentioned in these Terms and Conditions.

d. I understand that for this Option, I will have to physically sign the documents, wherever required by Bank.

FURTHER DECLARATIONS:

I further declare that:

a. I am a citizen and tax resident of the republic of India and not of any other foreign country. I also declare that my place of birth is in India.

b. The information provided by me is true to the best of my knowledge and belief. I further declare that where I have not submitted PAN, I do not have a PAN and my/our estimated total income including income of spouse, minor child etc. (as per section 64 of the income tax act, 1961) computed in accordance with the provisions of the Income Tax Act, 1961 for the financial year in which the above transaction is held will be less than maximum amount chargeable to tax. Where I have provided PAN, the PAN details provided by me are correct to the best of my knowledge.

c. I hereby give my express consent and agree to the Bank in sharing my personal details including phone number and email id with a) any of its service providers, business correspondents, credit rating or investigation agencies or any other agencies or entity for the purpose of providing Banking, search, survey and allied services or for providing third party products including insurance, third party loans, etc; and b) any regulatory, statutory, Government Authority or legal authority as and when deems fit by the Bank and/or as and when requested by such authority.

d. The information provided by me and my data received from Unique Identification Authority of India (UIDAI) is true and correct for opening the Account through either of the options.

e. I give my explicit consent for sweep out facility as operated by Bank as per the terms as mentioned below.

I understand that:

a. The Service Charges prescribed by the Bank may be changed, amended, increased, modified or reduced at the Bank’s discretion, from time to time with intimation to the Customer. For schedule of Service Charges, please refer to the Website.

b. I, the Account holder shall be solely responsible for the confidentiality, safety and security of the Passcode. I shall be the sole owner of the Passcode and shall be responsible for the consequences arising out of disclosure of the Passcode and/or its unauthorized use and of Bank services. In case the Passcode is forgotten it can be regenerated through Bank application.

c. In case the mobile phone/SIM card associated with the Bank services is lost/stolen/misplaced/no longer in my control or possession or is not operational, I shall promptly inform Bank through its call center or email registered with the Bank.

d. The Current Account balance shall not exceed INR 1,92,000/- (One Lakh Ninety Two Thousand only) at any given time unless the SSFB Sweep Account with Partner Bank has been opened (w.e.f 1st August 2024)

e. I have no objection to using Aadhaar based authentication service for availing various banking services at Banking Points.

3. Definitions

a. “Account” refers to the Customer’s Current Account as designated by the Bank to be eligible account(s) for the operations.

b. “Accident" means a sudden, unforeseen, and involuntary event caused by external, visible and violent means.

c. “Applicable Laws” means and includes any or all statutes, laws, rules, regulations, directives or guidelines by, any Government Authority including the Payment and Settlement Systems Act 2007, Aadhaar (Targeted Delivery of Financial and other Subsidies, Benefits and Services) Act, 2016, Prevention of Money Laundering Act, 2002 (“PMLA”), master circular of KYC or other circulars issued by RBI and related rules and regulations, as may be amended or modified from time to time;

d. “Airtel Payments Bank Limited” or “Bank” is a company incorporated under the Companies Act, 1956 with its registered office at Bharti Crescent, 1, Nelson Mandela Road, Vasant Kunj, Phase II, New Delhi - 110070, India and corporate office at Airtel Centre Gurgaon, Plot No.16, Udyog Vihar, Phase –IV, Gurgaon - 122015, Haryana;

e. “Banking Points” shall mean and include business correspondent agents or BC Agents;

f. “Charge(s)” or “Service Charge” shall mean the charges which the Bank may levy upon the Customer in consideration for the Bank services;

g. “Customer”, “I”, “we”, “me”, “my”, “our” or “us” means the person availing the banking services through the Accounts such as IMPS facility or such like internet banking or mobile banking services and shall include both singular and plural and shall mean an individual person who has registered with the Bank for availing its services and has accepted all applicable Terms and Conditions of the Bank and owns a compatible mobile phone that supports Bank services;

h. “Customer ID”/ “Mobile number” shall be the ten-digit mobile phone number of the Customer to be used for Account login;

i. “Government Authority” shall mean any national or local governmental department, ministry, board,  regulatory authority, tribunal, agency, instrumentality or entity directly or indirectly under control of any central, state, provincial or local government, court or other judicial, quasi-judicial or administrative body, having jurisdiction over the matter or matters in question and includes Reserve Bank of India (“RBI”) or National Payments Corporation of India (“NPCI”);

j. “Enrollment Form” shall mean the form to be completed by the Customer along with necessary supporting documents, as required by the Bank for opening of Account through any of the options as mentioned above;

k. “KYC” stands for Know Your Customer and refers to the various norms, rules, laws and statutes issued by RBI from time to time under which Bank is required to procure personal identification details and proof of address documents from the Customer as may be required from time to time for availing and / or continuation of the Bank services;

l. “Passcode” shall mean the 4 digit secret numeric password used to secure Account, without knowledge of which the Account may not be operable;

m. “Non-Transacting Customer” shall mean the Customers who shall be authorized from time to time to undertake certain actions on behalf of the Customer including but not limited to actions to create or raise beneficiary addition/ deletion request, requests for online funds transfer, receive notifications in respect of the Account, create view and/or download statements of Account in respect of the Account through the Website or the Mobile App, as per the scope of the authority granted by the authorized signatory of the Customer and /or who are authorized to carry out the various functionalities as allowed by the Bank from time to time.

n. “Instruction(s)” means any request or instruction that is received from the Customer by the Bank through any channel;

o. “SMS Password” or One Time Password (OTP)” refers to one time number of digits pass code or number of digits as prescribed under Applicable Laws that would be sent to a Customer’s mobile number registered with the Bank;

p. “Transacting Customers” shall mean the relevant Customers who are authorized from time to time to undertake certain actions on behalf of the Customer including but not limited to having the power to approve and/or authorize any requests for editing and/or addition and/ or deletion of Non Transacting Customers and/or similarly that of the transacting Customers and/or that of the beneficiaries in the Account, to verify and/or authorize online transfers, to designate authorized signatories for operation and usage of the Debit Card (DC) and/or to authorize and /or designate authorized signatories for viewing statements of the accounts in respect of the Account through the Website or the Mobile App and for such other matters for which the authorizations are required pursuant to the services shall be rendered on a joint basis, as per the scope of the authority granted by the authorized signatory of the Customer. Where such authorizations are given by the Customers on a joint basis, then this term shall mean such joint Customers as the context or meaning may require.

q. “Video based Customer Identification Process (V-CIP)” is a method of Customer identification by the Bank by undertaking seamless, secure, real-time, consent based audio-visual interaction with the Customer to obtain identification information including the documents required for Customer Due Diligence purpose, and to ascertain the veracity of the information furnished by the Customer; and

r. “Website” or “Site” refers to the website owned, established and maintained by Bank at the URL www.airtel.in/bank

4. Interpretations

a. All references to singular include plural and vice versa and the word "includes" should be construed as "without limitation".

b. Reference to any statute, ordinance or other law includes all regulations and other instruments and all consolidations, amendments, re-enactments or replacements for the time being in force or as amended from time to time.

c. Terms used but not defined will derive their meaning from Applicable Laws;

d. All headings, bold typing and italics (if any) have been inserted for convenience of reference only and do not define limit or affect the meaning or interpretation of these Terms & Conditions.

5. Documentations

a. The collection, verification, audit and maintenance of correct and updated Customer information is a continuous process and Bank reserves the right, at any time, to take steps necessary to ensure compliance with all relevant and applicable KYC requirements. Bank reserves the right to discontinue services/ reject applications for Bank services at any time if there are discrepancies in information and/or documentation provided by the Customer at the time of Account opening.

b. Any information (except Aadhaar), provided to the Bank with the intention of taking its services, shall vest with the Bank, and may be used by the Bank, for any purpose consistent with any Applicable Law, at its discretion.

c. If the particulars provided by the Customer in the KYC documents do not match with details mentioned in the Enrollment Form, then Bank has the right to call for additional documents to the satisfaction of the Bank as per the extant KYC guidelines.

d. Bank reserves the right to decide whether cheque book can be provided as an instrument to the Customer and also the clearing, collection and settlement facility for cheques. Presently, the above facilities are not available to Customers.

You may download the individual Current Account opening form for non-eKYC based onboarding from here

https://www.airtel.in/bank/bankoffers/pdf/apb_current_acc_form.pdf

6. General Conditions of Bank Services

a. Notwithstanding anything, once Bank allots an Account number to a Customer it is not subject to change in any case including a Customer availing mobile number portability services or changing his mobile number and the same shall not be reassigned to any other Customer even if he/she possess the same mobile number.

b. The Customer may avail Bank services through mobile or internet banking and through Banking Points, subject to the terms and conditions applicable to Internet and Mobile banking. The list of Banking Points, any limits pertaining to the Account and methods of crediting Bank Account are subject to change as per discretion of Bank without any prior intimation to the Customer.

c. Basis the Customer consent, Bank will open an account with Suryoday Small Finance Bank (SSFB), in accordance with the Applicable Laws and sweep out the excess balance to the SSFB Sweep Account as per the terms specified below.  The Customer understands that the Bank will be the primary channel for Sweep Account Operations.

d. Account balance shall not exceed INR 1,97,000 (Rupees One Lakh Ninety Seven Thousand only) at the end of the day once the Sweep Out Account has been opened as per Customer’s consent. As long as the sweep out account is not opened, the Account balance limit will be INR 1,92,000 (Rupees One Lakh Ninety Two Thousand only) w.e.f 1st August 2024.

e. Customer understands that, the Bank would consider acceding to the fund transfers requests of the Customer within or external to the Bank, preferably through immediate payment service (IMPS) and resort to other modes only when IMPS is unavailable on best efforts basis.

f. The Bank shall reserve the right to close / temporarily block the Account of any Customer.

g. Bank shall provide its services on best effort basis. Further, Bank reserves the right to suspend/discontinue any of the Bank services at any time, for any cause.

h. The Customer is permitted to maintain and operate only one Bank Account.

i. Bank does not sponsor any particular product or any business unrelated to banking and any payment for purchase of goods and services by using the Bank’s services will be confined to payment arrangement with such entities or its subsidiaries/associates/principal.

j. The Customer is aware that the limits for loading in his Account using any payment option can be revised by the Bank based on various factors or parameters as determined by the Bank from time to time. For instance, the Bank may impose load amount restrictions or limits within particular periods, or to particular customers in a daily, weekly or monthly fashion. The Customer agrees to be bound by such restrictions/limits imposed and shall strictly comply with them at all times. Such limits will be informed by the Bank to such Customers from time to time.

k. Customers can get “CUSTOMER PROTECTION POLICY” and “GRIEVEANCE REDRESSAL POLICY" in Hindi or other regional languages by calling our customer care center at 1800-23400. 

l. Bank deposits are covered under the insurance scheme offered by Deposit Insurance and Credit Guarantee Corporation of India (“DICGC”) subject to certain limits and conditions. For further details on the deposit insurance provided by DICGC, please visit - www.dicgc.org.in

7. Third Party Products

a. If the Customer opts for any of third party products facilitated by the Bank/offered by any third party partner in tie-up with the Bank viz. Insurance Products, Mutual Funds, Loan Products etc., Customer undertakes to provide his/her consent to the Bank for sharing requisite customer related information with the third party service provider as per RBI Master Circular in customer service in Banks dated July 01,2015 under Customer confidentiality obligations or those to be issued/modified by RBI from time to time. Customer also agrees to abide by the terms & conditions laid down by such third party service providers.

b. Bank would be offering/distributing insurance products as a Corporate Agent and in event of servicing of the policy or claim settlement, the Customer has the option to approach the third party directly or the Bank can assist them in servicing the request or claim. The role of Bank would be to process the request or claim as per standard operating procedures laid down by the third party partner and the liability of the settlement of the request or claim lies with the third party partner. The Customer shall not hold the Bank for rejection or any depreciation in the claim by the third party insurance company. Bank shall be guided by the regulatory guidelines issued by IRDAI with respect to the responsibilities to a Customer as a corporate agent.

8. Sweep Out Facility

a. As per RBI guidelines applicable for payments banks, the end of the day Account balance cannot exceed INR 2,00,000/- (Rupees Two Lakhs only). However, basis the Customer consent, Bank will open a current account with Suryoday Small Finance Bank (“SSFB”), in accordance with the Applicable Laws and sweep out the excess balance to the SSFB Sweep out current account (“SSFB Sweep Account”). Further, the Customer hereby agrees to provide the consent to share CKYC and other relevant information including nominee information shared by the Customer with the Bank to be shared with any other Government Authority as required from time to time and with SSFB for opening of the SSFB Sweep Account. To ensure robust adherence with the end of day balance limits, bank has an internal sweep-out limit of balances above INR 1,97,000 (w.e.f. 1st August 2024)

b. Bank shall initiate the process of opening of Customer’s SSFB Sweep Account immediately if, the end-of-day balance of the Customer’s Bank Account exceeds an amount of INR 1,00,000 (Rupees One Lakh only).

c. The Customer hereby gives the consent to deposit an amount of INR 1000 in the SFFB Sweep Account once the SSFB Sweep Account is opened and the said amount will be transferred to the SSFB Sweep Account from the Bank Current Account on the opening of SSFB Sweep Account. 

d. The Customer understands that the SSFB Sweep Account will be opened with SSFB even in case Customer has an existing current account with SSFB, which will continue to be operated independently of SSFB Sweep Account.

e. Nominee for the said SSFB Sweep Account will be the same as the one registered with the Bank for Account. 

f. The Customer acknowledges that all the communications including but not limited to any information or query pertaining to Customer grievances, complaints, or any other information on the SSFB Sweep Account will be provided, shared or passed on to the Customer by Bank, as furnished by SSFB.

g. The SSFB Sweep Account will be governed by the terms and conditions, internal policies and norms of SSFB. The Customer can sweep in the amount or view its balance anytime using the option available on the Bank’s Applications. The Bank will be able to sweep in funds from SSFB Sweep Account to the Bank Account with explicit consent of the Customer for the same.

h. Bank may send any communication through SMS/Email, Courier or Post from time to time at the mailing address furnished by the Customer and it is incumbent upon the Customer to intimate change in mailing address, if any, immediately or within a week of such a change. Bank shall not be responsible for any loss, damage or consequences for wrong delivery of the above communication arising out of non-intimation of change in mailing address. 

i. The primary mobile number provided by the Customer will be used as the registered mobile number for all banking services (mobile banking, one time passwords, alerts, etc.) and for all communications related thereto. 

j. The Customer agrees that in the event of Account closure with the Bank, SSFB Sweep Account shall also get closed automatically. As per the process, the balance available in SSFB Sweep Account (if any) will be first transferred to Customer’s Bank Account and then both, the Accounts and SSFB Sweep Account will be closed. 

k. The Customer agrees that Bank and/or SSFB may block/suspend/close/freeze the Bank Account or SSFB Sweep Account or suspend/restrict access to Bank’s platform if the Bank and/or SSFB suspect any misuse or fraudulent transactions without any prior intimation to the Customer. Such transactions shall be subject to investigation and actions as per the Bank policy and SSFB policy and/or the Bank may inform the Government Authority. 

l. The Customer agrees to indemnify and keep Bank indemnified from any loss, cost, compensations, litigation, disputes, damages etc., arising out of and related to any use/misuse of the funds in the Bank Account or SSFB Sweep Account. 

m.These Terms shall be read in conjunction with the Bank's General Terms & Conditions available on http://www.airtel.in/personal/money/terms-of-use and general terms and conditions prescribed by SSFB in relation to its current bank accounts. In case of any discrepancy, these terms will prevail.

n. For any queries for SSFB Sweep Account, Customer must get in touch with the Bank by sending an email on wecare@airtelbank.com or contacting Bank through the customer care numbers: 1800-23400.

o. SSFB Terms and conditions: 

https://www.suryodayBank.com/assets/pdf/Terms_and_Conditions_word_v1-Products.pdf

9. Customer Obligations

a. Customer consents to conduct Transactions and receive communications, notices and information from the Bank electronically, whether sent by e-mail or other electronic means. Electronic communications shall be deemed to have been received by Customer when Bank sends an electronic communication to Customer’s e-mail address/mobile number as per Bank’s records, or when Bank posts an electronic communication on the Bank’s application.

b. Bank may send any communications/letters etc. through courier/registered post/messenger/email/SMS/in app notifications or through any other mode at its discretion and Bank shall not be liable for any delay arising there from or for any errors or issues in the address/mobile number as provided by Customer. The same shall be the sole responsibility of the Customer.

c. The Customer shall intimate Bank about change in any information, including but not limited to change in address etc. within one week along with such proof of change as per the KYC documents prescribed by the Bank and further provide any information and document that Bank may request from time to time. Electronic transaction services to the Customer may be restricted in case of invalid mobile number. In case Customer fails to intimate the change in address, Customer shall be responsible for any non-receipt of communication/deliverables or the same being delivered at the old address in the records of Bank.

d. The Customer shall not use the Bank services for any purpose that might be construed as contrary, illegal or repugnant to any Applicable Law or Bank policy or public policy or for any purpose that might negatively prejudice the goodwill of the Bank or adversely affect the Bank’s interests.

e. The Customer is required to examine the entries in the Account statement on receipt, and draw the attention of the Bank within 15 (fifteen) days with respect to errors or omissions (if any) in the Account statement of Customer, falling which it would be deemed as correct. The Bank does not accept any responsibility for any loss arising out of failure on the part of the Customer to carry out examination of entries in the statement and to point out such error and/or omission within 15 days from the date of the statement.

f. By registering for or using the Website or the platform of the Bank or downloading the Bank application, Customer agrees to be bound by these Terms and Conditions and various products or services offered by the Bank. If the Customer does not accept these Terms and Conditions, he/she will not be able to use the Website or the platform or application of the Bank for availing any banking service of Bank.

g. The Customer agrees and understands that Bank reserves sole and absolute discretion to accept or reject the Customer’s application for opening and maintenance of the Account and/or for availing of banking products and/or services so offered by the Bank and that the Bank's decision in this regard would be final. The Customer further agrees that the availment of and/or maintenance and/or operation of the Account and/or banking products and/or services so offered by Bank shall be governed by various policies and/or procedures and/or standards of the Bank, as updated periodically, and that the Bank's decision in this regard would be final. The Customer shall execute all necessary documents/forms and/or furnish all information and/or comply with all the requirements so communicated by the Bank from time to time.

h. Customer agrees that Bank may, at its discretion, engage the services of Business Correspondents (hereinafter referred to as "BC") for extension of banking and financial services so as to ensure greater financial inclusion and increasing the outreach of the banking sector.

i. Bank reserves the right to record telephonic conversations with Customers for internal quality control purposes and as an evidence in case of any disputes and the Customer has no objection to the same.

j. Customer must contact the Bank immediately by raising a request through the Contact Information as provided herein, if he/she believes that his/her Account is compromised, or if someone else knows his/her Passcode or other security information. Customer must report the misuse of his/her Account to the police and lodge a First Information Report ("FIR"). Customer shall be liable for all losses or any misuse that have happened with his/her consent or knowledge or due to Customers gross negligence or malicious intent.

k. Customer represents that the Customer is not a minor, insane, idiot and/or is not suffering from any mental disability, mental retardation, mental illness or is suffering from autism, cerebral palsy, etc. or such like mental issues which renders him unable to operate the Account himself. Customer also agrees and represents that in the event, he/she suffers from any such illnesses or disability, he/she and/or his/her legal representative (in case the Customer is completely disabled) will inform the Bank forthwith in writing, and Bank shall take appropriate action in good faith.

l. Customer agrees and understands that the Customer is entitled to maintain only one Account with the Bank. If the Customer has any other existing second and/or duplicate Account already with Bank, he shall report the same to Bank and raise a request for closure of such second/duplicate wallet within 30 (thirty) days of opening of such second/duplicate wallet. The Customer agrees and understands that Bank reserves right to close such second/duplicate Account with intimation to the Customer in case the same comes to the attention and/or knowledge of Bank.

m. Customer agrees to maintain minimum balance in his/her Account as may be prescribed by Bank from time to time. Penal charges as mentioned in the schedule of charges may be charged for not maintaining minimum balance as per the RBI Master Circular on customer service.

n. The Customer is aware and understands that the Account maintenance formalities is subject to change from time to time and the Customer hereby agrees to comply with the same at all times.

o. The Customer agrees and authorizes Bank to the levy of monthly account maintenance Charge/s for the Account and deduction from the Account. In case the Charge/s are not paid by the Customer for a particular month, the Bank reserves the right to recover the dues in subsequent months.

p. The Customer shall at the time of opening the Account also disclose the details of the nature of any other banking relationship that it has with the Bank.

q. Customer acknowledges that the transaction requests raised through the Bank shall fail or/and not be processed in case there are insufficient funds held in the Account with the Bank.

The Customer undertakes and agrees to keep the password/s provided/chosen by the Customers absolutely and strictly confidential and is bound by any transaction which is authenticated by Bank on the usage of correct passwords/identities. All the password chosen by the Customer would require to have such number of minimum characters or strings as mandated by Bank from time to time.

10. Contact Information

• Call Center: 1800-23400. Customer Call Center / IVR will be available in Hindi, English and Major regional languages.
• Email: wecare@airtelbank.com

11. Recovery in Case of Extraneous Credit

Customer shall be liable to pay all Charges, fees, interest, late fee, return charges, any other costs wherever applicable, which Bank may levy with respect to his Account or any transaction or services rendered and the same may be recovered by Bank by a debit to his/her Account. It is further agreed and acknowledged that in case of non-availability of adequate funds in Customer's Account, the Customer authorizes the Bank to recover the Charges by debiting the Account over a period of time from any future credits, till the entire outstanding amount is paid to Bank.

12. Account Freeze and Closure

a. The Bank has the right to freeze the Account if it is suspected that operations in an Account are being carried out in disproportion to his/her profile and/or source of funds are not known to the Bank.

b. Bank also reserves the right to close or freeze the Account(s), for reasons which may include, but not limited to, Garnishee order, attachment order by competent court of jurisdiction and competent Government Authority and Quasi-Judicial bodies, death of the Customer, or the Customer is declared incompetent or insolvent by a court.

c. Customer authorizes the Bank not to proceed with opening his/her Account or close his/her Bank Account in the circumstances where there is an intimation on high occurrences of dishonored Payments from Customer’s Account or if the Bank is not able to verify Customer’s identity/obtain the necessary documentation either because the Customer didn’t cooperate or if the data/information provided by the Customer is not reliable.

d. Notwithstanding anything contained elsewhere, the Bank reserves the right to suspend/discontinue its products/services to the Customer and/or to severe its banker-customer relationship with the Customer and/or to refuse or delay processing of transactions initiated by the Customer, at any time, for any cause, including, but not limited, to the following:

i. For any violation or suspected violation of the Applicable Laws including rules, regulations, orders, directions, notifications issued by RBI from time to time or for any violation of the terms and conditions mentioned in these terms.

ii. For any discrepancy or suspected discrepancy in the particular(s), documentation or Enrollment Form provided by the Customer;

iii. To combat potential fraud, sabotage, willful destruction, money laundering activities, threat to national security, for any other force majeure reasons etc;

iv. If the same is due to technical failure, modification, upgradation, variation, relocation, repair, and/or maintenance due to any emergency or for any technical reasons.

v. If the same is due to any transmission deficiencies caused by topographical and geographical constraints/limitations;

vi. If the mobile connection with which the Customer's Bank product/service is related ceases to be operational or in the Customer's possession or control.

vii. If the Customer indulges in any abusive or aggressive or threatening behavior or any act or any intimidation or harassment of any kind (be it verbal or physical or written) against any employee / representative / agent of Bank.

viii. If Bank believes, in its reasonable opinion, that cessation/ suspension is necessary.

ix. Notwithstanding anything contained herein, Bank further reserves the right to apply freeze on the Customer’s Account without any notice or intimation to Customer until further notice from the Bank.

13. Reversal of Entries

The Bank reserves the right and the Customer hereby authorizes the Bank to reverse any entries erroneously/extraneously passed, with or without notice to/from the Customer and to debit/credit the Account to the extent required to correct any erroneously/extraneous entries that may have been inadvertently made by the Bank.

14. Dormant Accounts

In case there are no transactions initiated by Customers in the Account for a continuous period of 2 (two) years (excludes system generated transactions like credit interest, debit interest), then the Account would be treated as a 'Dormant' Account by the Bank as per RBI guidelines. Customer agrees that the Account status would change to 'Active' only on Customer's Instruction in this regard and after re-KYC formalities as deemed necessary by the Bank. Customer understands that until the Account status is 'Dormant', transactions through direct banking channels like Net banking, Phone-banking, Debit Card may not be allowed by the Bank.

15. Nomination and Death of the Customer

a. The Customer may, by filing in necessary particulars in the prescribed format at the time of opening of Account, nominate any person who, in the event of death of the Account holder as the case may be shall become entitled to the deposit and the payment thereon.

b. If such nomination is not made at the time of opening the Account, it may be made by the Customer at any time, by means of an application in the prescribed format to the Bank from which the Account is issued. Should the Customer not like to avail nomination facility, he / she shall provide a specific declaration for not availing the nomination facility.

c. In the event of death of the Account holder in respect of which a nomination is in force, the nominee shall be entitled for release of the deposits in his favor. For the aforesaid purpose, the surviving nominee shall make an application to the Bank, supported by proof of death of the Account holder. Payment to the nominee will however be made on satisfactory completion of the formalities as laid down or modified/amended from time to time by the Bank. If an Account holder dies and there is no nomination in force at the time of his / her death, the Bank shall pay the sum due to the deceased, to his / her legal heir by completion of the required formalities/process as per Bank’s policies.

d. The Customer can nominate one (1) individual for the purpose. The Customer is at liberty to change the nominee as per the Bank process.

16. Confidentiality

The Bank will on best effort basis ensure that Customer transactions and information remain secure and confidential in accordance with the IT security policies and/or privacy policies of the Bank.

17. Declaration by the Bank

a. The Bank shall not be responsible for any acts or omissions of any third party including merchants and all Banking Points, with regard to services which are not expressly authorized by the Bank.

b. The Bank shall not be liable to any person for any delays, loss of business, profit, revenue or goodwill, anticipated gains (included opportunity loss), damages, fees costs, expense, etc. or for any indirect or consequential loss, howsoever arising, on the Bank Account being unavailable/usage of the Bank services or otherwise.

c. The Terms and Conditions herein shall be subject to the notifications/ guidelines issued by RBI, from time to time and shall stand amended to the extent such notifications.

d. All transactions initiated by the Customer are instantaneous in nature and cannot be reversed/cancelled/stopped once initiated either through mobile or internet banking. Bank shall not be held liable for not honoring such request to reverse/cancel/stop.

18. Indemnity

a. The Customer agrees to indemnify, defend and hold the Bank and/or related parties harmless from any and all claims, losses, damages, and liabilities, costs and expenses, including and without limitation legal fees and expenses, arising out of or related to the use or misuse of the Bank services, any violation of these Terms and Conditions, or any breach of the representations, warranties, and covenants.

b. If at any time it is found that the Customer has engaged or is engaging in any act or omission to defraud the Bank, its affiliates, other customers or otherwise engages in unlawful, fraudulent, suspicious or other activities which suggest malafide intent of the Customer, whether to avail benefits of any offer, cashback, reward or incentive given by the Bank or otherwise, and/or which activities are detrimental to the Bank’s interest, the Bank reserves its right to claw-back or recover the benefits of such offer, with or without intimation to the Customer, at Bank’s sole discretion, by debiting the Account. This right is in addition to any other right or legal recourse that the Bank may have under Applicable Laws.

c. Customer shall be liable for the entire loss occurring due to unauthorized transactions in cases where the loss is due to his/her negligence such as where the Customer has shared the payment credentials, until the Customer reports the unauthorized transaction to the Bank.

d. In cases where the responsibility for the unauthorized electronic banking transaction lies neither with the Bank nor with Customer, and lies elsewhere in the system and when there is a delay (of four to seven working days after receiving the communication from the Bank) on the part of the Customer in notifying the Bank of such a transaction, the per transaction liability for Customer shall be limited to the transaction value or the amount mentioned as Maximum Liability of a Customer defined under respective guideline by the RBI, whichever is lower.

19. Warranty

a. No warranty of any kind, implied, express or statutory, including but not limited to the warranties of non-infringement of third party rights, title, merchantability, satisfactory quality or fitness for a particular purpose, is given in conjunction with Bank's products/services or any data/content. While Bank may apply such technology as it deems fit to ensure the security of and prevent unauthorized access to its products/services, Bank does not warrant that products/services or any content/data will be provided uninterrupted or free from errors or that any identified defect will be immediately corrected. Further, no warranty is given that products/services or any data/content are free from any computer virus or other malicious, destructive or corrupting code, agent, program or macros. Bank provides the products/services on an "as is", "where is", "with all faults" basis.

b. Customer acknowledges that he/she has not solely relied on any representation/warranty made by the Bank, service providers, subcontractors or agents and has made independent assessment of Bank's products/services. It is Customer’s responsibility to evaluate the accuracy, completeness and usefulness of all opinions, advice, services, merchandise and other information provided through the platform or on the Internet generally. Except for Bank's service providers, subcontractors and agents, no person or entity who is not a party to these terms will have any right to enforce these terms, regardless of whether such person or entity has been identified by name, as a member of a class or as answering a particular description. For the avoidance of doubt, this will not affect the rights of any permitted assignee or transferee of these Terms.

The Customer agrees and acknowledges that the banking solutions and /or services being provided by the Bank may not be uninterrupted or error free or free from any virus or other malicious destructive or corrupting code, program or macro. The Customer also understands and acknowledges that there may be downtime, network congestion, outages, scheduled maintenance, or such other events beyond the reasonable control of Bank and Bank shall not be responsible for the same. Bank hereby specifically disclaims any representations, endorsements, guaranties, or warranties, express or implied, including, but not limited to, the implied warranty of sale-ability or fitness for a particular purpose and non-infringement of intellectual property rights.

20. Additional Terms and Conditions

a. In the event of any dispute, the Bank’s records shall be taken as the conclusive evidence of the transactions carried out through use of its services.

b. The Bank may publish notices of general nature which are applicable to all its Customers on its Website or on its application, or on the Customer's email address or in any other mode as may be decided by Bank. Such notices would have the same effect as a notice served individually to each Customer.

c. The Bank shall send all Customer communications by SMS and the SMS shall be deemed to have been received by the Customer after they have been submitted for delivery to the mobile phone operator. The Bank, at its own discretion, may also contact the Customer, for all purposes necessary for providing & improving its services and suggesting any additional services.

d. The Bank will in no way be held responsible or liable for any delay, failure and/or untimely delivery/fulfillment of any services provided by any third party service providers including telecom service providers due to but not limited to network congestions, network failure, systems failure or any other reasons beyond the reasonable control of the Bank or its service provider(s) resulting into failure or delay of Bank Services.

e. The Account opening formalities are governed by the policies of Bank and may be revised from time to time and may require Customer/s to submit duly filled application form/s along with   Officially valid documents as stipulated under Applicable Laws including Master Direction - Know Your Customer (KYC) Direction, 2016 issued by RBI (“KYC Norms”) / Anti-Money Laundering (AML) standards/Combating of Financing of Terrorism (CFT)/Obligation of banks under PMLA, 2002, including Permanent Account No. (PAN) or Form 60/61 from time to time (in case the Customer does not have a PAN), to the satisfaction of the Bank. It may also require usage of Aadhaar based authentication for obtaining KYC details from UIDAI database. Any transactions undertaken from this Account shall be in compliance of all the FEMA rules, regulations or notifications thereunder.

f. After the opening of Account, in compliance with the extant Applicable Laws, Customer agrees to submit the KYC documents again at periodic intervals, as may be required by the Bank. Bank will not be responsible or liable for any violation by the Customer of Applicable Law. Customer hereby declares that Customer name does not, at any time, appear in the consolidated list of terrorist Individuals/ organizations as circulated by the Government Authorities from time to time.

g. All services will be provided by Bank on a best effort basis and Bank will not be liable for any consequences arising out of service disruption as long as the disruption is not excessive and within reasonable limits.

h. These terms and conditions are to be read in conjunctions with ‘Terms & Conditions for Internet Banking and Mobile Banking for Customer of Airtel Payments Bank Limited’.

21. Intellectual Property Rights

a. Bank is and shall remain absolute owner of all intellectual property rights belonging to it and shall have the right to not return the application, the photographs, information and/or other documents submitted by the Customer to the Bank.

b. No part or parts of Bank’s website/Application may be reproduced, distributed, republished, displayed, broadcast, hyperlinked, transmitted, adapted, modified to create derivative works or otherwise commercially exploited in any manner or by any means or stored in an information retrieval system without Bank's prior written permission. Customer may view, print or use Bank's content for personal, non-commercial use only, provided further that Customer does not modify the content and that Customer retains all copyright notices and other proprietary notices contained in the content. The trademarks, service marks, and logo ("Trade Marks") used and displayed in or through Bank's application/Website are registered or unregistered Trade Marks of Bank/others (as applicable). Nothing in Bank's application/Website will be construed as granting, by implication, estoppels, or otherwise, any license or right to use any Trade Marks displayed in or through Bank's application/website, without Bank's written permission.

Bank, or its licensors, own all right, title and interest, including, but not limited to all copyright, trademark, patent, trade secret or other proprietary rights (hereinafter IP Rights), in and to the platform, services, various products including wallet or usage data. Customer shall not reproduce, distribute, transmit, modify, create derivative works, display, perform or otherwise use the platform, services or products or any of the IP Rights, or attempt to reverse engineer, decompile, disassemble, or derive the source code for the platform, its products/services to create a competing product. Unauthorized use of "Airtel" or “Airtel Payments Bank” as a word, trademark, symbol, device mark or word mark, is strictly prohibited. All rights are expressly reserved by Bank to use the brand of "Airtel" or “Airtel Payments Bank” in all its forms and variations.

22. Severability

If any part of this Terms and Conditions is adjudged void or inoperable for any reason, the same shall be severed from the remainder of the Terms and Conditions and only that portion of this Terms and Conditions that is specifically adjudged void or inoperable shall cease to govern the relationship between the Bank and the Customer.

23. Jurisdiction

The Courts at New Delhi shall have exclusive jurisdiction in respect of any dispute regarding the use of Bank service including the interpretation and execution of this Terms and Conditions or any other document executed by the Customer or the Bank with respect to Bank service.

24. Grievance Redressal

In case the Customer has any complaint relating to the features of any of the Bank services that the Customer holds and/or avails of, Customer can approach the Grievance Redressal Cell within the Bank grievance.officer@airtelbank.com for a resolution and if he/she does not get a satisfactory response within 30 days of lodging the complaint, then, under the Banking Ombudsman Scheme 2006, such Customer can approach the Ombudsman appointed by the RBI, in charge of the region where he/she has an Account, details of which are available at https://rbi.org.in/Scripts/AboutUsDisplay.aspx?pg=BankingOmbudsmen.htm

25. FATCA and CBDT Declaration

• I agree that the opening and maintenance of the Account is subject to Applicable Laws including rules and regulations issued by RBI as amended from time to time. I hereby certify that I / we have declared my/our status as per the rules applicable under section 285BA of the Income Tax Act, 1961 as notified by Central Board of Direct Taxes (CBDT) vide Notification No. S.O. 2155(E) dated 7 August 2015 and RBI Circular Ref No. DBR.AML.BC.No.36/14.01.001/2015-16 dated 28 August 2015 in this regard. I understand and acknowledge that as per the provisions of Income Tax Act, Rules made there under and the guidelines issued by the RBI in the matter, depending upon the residential status and/or other criteria stipulated therein, the Bank may have to report the details in respect of Bank Account(s) as per the prescribed format to the Central Board of Direct Taxes (CBDT) or other Government Agencies to comply with the obligations as per the Inter-Governmental Agreements (IGA) in respect of Foreign Accounts Tax Compliance Act (FATCA) and Common Reporting Standards (CRS) and or any other similar arrangements.

a. I certify that the information provided by me above as applicable to me by me/us as well as in the documentary evidence provided by me are, to the best of my knowledge and belief, true, correct and complete and that I have not withheld any material information that may affect the assessment/categorization of my Account as a US Reportable Account or Other Reportable Account or otherwise. I undertake the responsibility to declare and disclose within 30 days from the date of change, any changes that may take place in the information provided by me, as well as in the documentary evidence provided by me or if any certification becomes incorrect and to provide fresh and valid self- certification along with documentary evidence.

b. I also agree that my failure to disclose any material fact known to me, now or in future, may invalidate me from transacting in the Account and the Bank would be within its right to put restrictions with respect to the operations of my Account or close it or report to any Government Authority /RBI for the purpose or take any other action as may be deemed appropriate by the Bank, under the guidelines issued by CBDT/RBI from time to time, if the deficiency is not remedied by me within the stipulated period.

c. I also agree to furnish and intimate to the Bank any other particulars that are called upon me to provide on Account of any change in law either in India or abroad in the subject matter herein.

d. I agree to abide by the Bank's Terms and Conditions and rules in force and the changes thereto in Terms and Conditions from time to time relating to my Account as communicated and made available on the Bank's website.

e. I authorize the Bank to use information which is KYC documents, particulars provided and usage based relationship information, for Account opening purpose.

f. KYC: My Personal /KYC details may be shared with KYC Registry. I hereby give consent to receive information from Central KYC registry of from the Bank through SMS/e mail on my registered number/e mail address.

g. I give my consent and authorize Bank to display my balance in the Bank Account on the Bank’s Application.

h. I authorize the Bank to use my biometric authentication as my e-signatures for all Bank services.

26. Terms & Conditions for Internet Banking and Mobile Banking

In these Terms of Service (Terms & Conditions), unless the context indicates otherwise, the following words and phrases shall have the meanings indicated against them:

26.1. Definitions

Internet Banking and Mobile Banking Services are the Bank’s services which provide access to Account information, products and other services (including Transaction of financial and non-financial in nature) as advised or provided by the Bank from time to time to the Customers through the Internet Banking website of the Bank www.airtel.in/bank and/or mobile banking application of the Bank (“Airtel Application” or “Airtel App”).

Customer refers to a customer of the Bank authorized to use Internet Banking and Mobile Banking Services. Confidential Information refers to the information obtained by the Customer through the Bank for availing various services through Internet Banking and Mobile Banking.

  Personal Information refers to the information about the Customer obtained by the Bank in connection with the Bank access channels including Internet Banking and Mobile Banking.

Account refers to the Customer’s Current Account as designated by the Bank to be eligible account(s) for the operations through the use of Internet Banking and Mobile Banking.

Third party product refers to any product and/or service of third party which is offered by or through the intermediary of the Bank.

Internet Banking and Mobile Banking Services refers to a service offered by the Bank through which a registered Customer may conduct enquiries or perform transactions on the Banks website www.airtel.in/bank or on Bank’s mobile banking application.

26.2. Applicability of Terms

These Terms mentioned herein form the contract between the Customer using the Internet Banking and Mobile Banking Services and the Bank. By applying for Internet Banking and Mobile Banking Services and accessing the service the Customer acknowledges and accepts these Terms of Service (Terms & Conditions). Any conditions relating to the Accounts of Customer other than these Terms & Conditions will continue to apply except that in the event of any conflict between these Terms and any other conditions, these Terms & Conditions will continue to prevail. This contract shall remain valid until it is replaced by another contract or terminated by either party or Account is closed, whichever is earlier.

26.3. Application for Internet and Mobile Banking Services

The Bank may offer Internet Banking and Mobile Banking Service to Customers at its discretion. The Bank may advise from time to time the Internet software such as Browser, which are required for using Internet Banking and Mobile Banking Services. There will be no obligation on the part of the Bank to support all the versions of this Internet browser software. Also, Bank shall not be liable for any malfunction, virus on the said Internet browser software.

26.4. Internet and Mobile Banking Services

The Bank shall endeavor to provide to the Customer through Internet Banking and Mobile Banking Services such as inquiry about the balance in his/her Account(s), details about transactions, statement of Account, request for intrabank and interbank transfer of funds between accounts and such other facilities as the Bank may decide to provide from time to time. The Bank at its sole discretion may also make additions/deletions to the Internet Banking and/or Mobile Banking Services being offered without giving any prior notices or reasons to the Customer. The availability /non-availability of a particular service shall be advised through the web page of the Bank or mobile application page or any other mode as the Bank thinks fit. The Bank shall take reasonable care to, ensure the security of and prevent unauthorized access to the Internet Banking and Mobile Banking Services using technology reasonably available to the Bank. The Customer shall not use or permit to use Internet Banking and Mobile Banking Service or any related service for any illegal or improper purposes.

26.5. Customer ID and Passcode

Customer shall ensure following while transacting through Internet Banking and Mobile Banking:

 Keep the Passcode totally confidential and not reveal them to any third party.

Ensure that Passcode must consist of four (4) numeric only. It should not be in continuous series (like 1234, 6789…) and in the same number (like 1111, 2222…) Customers must choose easily remembered passwords that are, at the same time, difficult for unauthorized parties to guess.

Shall not omit the Passcode from memory and not record Passcode in a written or electronic form; and

Do not let any unauthorized person have access to his computer or leave the computer unattended while using Internet Banking and Mobile Banking Services.

  Do not disclose/reveal his/her personal or confidential information to anyone over email/SMS/phone call even if it’s purportedly from the Bank. Bank or any of its representatives will never send you emails/SMS or call you over phone to seek your personal information like Username, Passcode, One Time SMS passwords etc.

Do not access Internet Banking and Mobile Banking Services if his/her computer device is not free of malware (Viruses, Trojans, etc.). Unauthorized access (i.e. security violations of passwords) must be reported to the Bank.

In the event of forgetting the Passcode or expiry/disability of Passcode, Customer can reset it through Bank’s App by way of providing certain details/security question as required for authentication of the Customers. The Customer agrees and acknowledges that Bank shall in no way be held responsible or liable if the Customer incurs any loss as a result of compromise of or of sharing Customer-id and/or Passcode by the Customer himself/herself or Customer has failed to follow the Internet Banking and Mobile Banking Service instructions as published by the Bank on the site from time to time. Customer agrees to fully indemnify and hold harmless Bank in respect of the same.

Locking of Mobile Number/Customer ID

Internet Banking and Mobile Banking PIN and/or Customer ID shall get locked after a number of incorrect attempts, up to such number (at present 5 failed attempts) as may be decided by the Bank from time to time. Customer needs to reset his Passcode in case of emergency, the Customer ID / Passcode can be unlocked by contacting our call center.

Deactivation of Customer ID

The Bank has the discretion to deactivate a Customer Internet Banking and Mobile Banking ID, if the same has not been used for a period defined by the Bank. Also, the Bank has the right to deactivate the Internet Banking and Mobile Banking login of Customer due to unsatisfactory behavior in the Account.

26.6. Cyber Crime

The Internet per se is susceptible to various cybercrimes like phishing, vishing (Voice phishing), SMSing (phishing through SMS), compromise of Customer’s system security etc., that could affect Payment Instructions / other instructions to the Bank. Whilst the Bank shall endeavor to protect the interest of the Customers, there cannot be any guarantee from such cybercrimes and other actions that could affect Payment Instructions / other instructions to the Bank including but not limited to delay or failure in processing the instructions. The Customer shall separately evaluate all such risks and the Bank shall not be held responsible for the losses arising out of such cybercrimes. The Customer should understand the risk of doing a Net Banking transaction at a Cybercafe/shared computer terminal is risky and shall reasonably avoid using the services of a Cybercafe/shared computer terminal to do any Net Banking transactions. The usage of Internet Banking Service or Mobile Banking service is susceptible to fraud and Customer should understand the risks involved in the usage of the same.

26.7. Errors of Omission and Commission

The filling in of applicable data for transfer of funds would require proper, accurate and complete details.

For instance, the Customer is aware that:

he/she would be required to fill in the correct details of the person including the account number of the person to whom the funds are to be transferred.

he/she would be required to fill in the correct Credit Card number while making Credit Card payments.

In the event of any inaccuracy in this regard, the funds could be transferred to incorrect accounts/credit card account and there is no guarantee of recovery of the same thereafter. The Customer shall therefore take full care to ensure that there are no mistakes and errors and that the information given by him/her to the Bank in this regard is error free, accurate, proper and complete at all points of time. The Bank does not accept any responsibility in the transfer of funds to the wrong beneficiary due to wrong input by the Customer.

The Bank will follow RBI instructions on affording credit to beneficiaries’ account in respect of electronic payments such as RTGS, NEFT, IMPS etc based solely on the beneficiary account number information received from the originating bank. In the event of the Customer’s Account receiving an extraneous credit by reason of a mistake committed by the originator or the originating bank or for any other reason, the Bank shall be entitled to reverse such erroneous/extraneous credit at any time whatsoever without his/her consent. The Customer shall be liable and responsible to the Bank and accede to accept the Bank's instructions without questions for any unfair or unjust gain obtained by him/her as a result of the same.

26.8. Technology Risks

The site of the Bank or the mobile application of the Bank may require maintenance and during such time it may not be possible to process the request of the Customers. The Bank will take reasonable care to inform the Customers of such maintenance activity including non-availability of Internet Banking and Mobile Banking Service well in advance. This maintenance activity could result in delays and/or failure in the processing of instructions. The Customer understands that the Bank disclaims all and any liability, whether direct or indirect, whether arising out of loss or otherwise arising out of any failure or inability by the Bank to honor any Customer instruction for whatsoever reason.

26.9 Limits

The Customer is aware that the Bank may from time to time impose maximum and minimum limits including daily limits on transfer of funds that may be transferred that can be issued by virtue of the payment instructions given hereunder.  Customer acknowledges that the same is to reduce the risks on him/her and such limits are as per the applicable laws or instructions or regulations issued by RBI from time to time. For instance, the Bank may impose transaction restrictions within particular periods or amount restrictions within a particular period or even on each transaction. The Customer shall be bound by such limits imposed and shall strictly comply with them. The Bank shall put an appropriate message on the relevant page or the website or mobile application.

The Customer is aware that the limits for loading in his Account using any payment option can be revised by the Bank based on various factors or parameters as determined by the Bank from time to time. For instance, the Bank may impose load amount restrictions or limits within particular periods, or to particular customers in a daily, weekly or monthly fashion. The Customer agrees to be bound by such restrictions/limits imposed and shall strictly comply with them at all times. Such limits will be informed by the Bank to such Customers from time to time.

26.10. Charges

The Bank at its discretion from time to time may specify charges for usage of Internet Banking and Mobile Banking Services and/or additional charges for selected services which will be published on the website of the Bank (www.airtel.in/bank) or any other medium and any further changes in the charges/fees shall also be notified on the above site. The Customer and the other account holder(s) hereby authorize(s) the Bank to recover all charges related to Internet Banking and Mobile Banking Services as determined by the Bank from time to time by debiting the Customer(s) Account. If at any time it is found that the Customer has engaged or is engaging in any act or omission to defraud the Bank, its affiliates, users or otherwise engages in unlawful, fraudulent, suspicious or other activities which suggest malafide intent of the Customer, whether to avail benefits of any offer, cashback, reward or incentive given by the Bank or otherwise, and/or which activities are detrimental to the Bank’s interest, the Bank reserves its right to claw-back or recover the benefits of such offer, with or without intimation to the Customer, at Bank’s sole discretion, by debiting the Account. This right is in addition to any other right or legal recourse that the Bank may have under applicable laws.  

26.11. Maintenance of Sufficient Balance

Customer shall ensure that there are sufficient funds in the Account for transactions through the Internet Banking and Mobile Banking, and the Bank shall not be liable for any consequences arising out of its failure to carry out the instructions due to inadequacy of funds. Bank may withdraw the provision of Internet Banking and Mobile Banking, wholly or partly, if at any time the amount of deposit falls short of the required minimum balance without giving any further notice to the Customer and / or without incurring any liability or responsibility whatsoever arising by reason of such withdrawal.

26.12. Rights to Set Off and Lien

Bank shall have the right of set off and lien, irrespective of any other lien or charge, present as well as future, on the Account(s) held by Customer(s) to the extent of all outstanding dues, whatsoever arising as a result of the Internet Banking and Mobile Banking Services extended to and/or used by the Customer or otherwise due from the Customer as per these Terms & Conditions.

26.13. Funds Transfer

The Customer will not be able to use Internet Banking and Mobile Banking Services for funds transfer without sufficient funds in the relative Internet Banking and Mobile Banking Services Account. The Bank will endeavor to effect such funds transfer transactions received through Internet Banking and Mobile Banking Services where there are sufficient funds available in the Customer’s Account. The Bank shall not be liable for any omission to make all or any of the payments or for late payments due to circumstances beyond the control of the Bank.

FUNDS TRANSFER TO OTHER ACCOUNTS/ CREDIT CARD PAYMENTS

The Customer accepts that he/she will be responsible for keying in the correct Account number/other particulars of the beneficiary for the funds transfer request. In no case, the Bank will be held liable for any erroneous transactions incurred arising out of or relating to the Customer entering wrong/incorrect/incomplete Account number, information of the beneficiary and/or any other particulars.

In the event of such transfer of funds to accounts belonging to third parties maintained at any other bank, which falls under the network of Reserve Bank of India’s and National Payments Corporation of India’s Electronic Fund Transfer System, the same shall be governed by the Terms and Conditions of Service applicable to National Electronic Fund Transfer (“NEFT”), Real Time Gross Settlement System(RTGS), Immediate Payment Services (“IMPS”) and Unified Payments Interface (UPI) of National Payments Corporation of India and Reserve Bank of India as applicable.

26.14. Merchant Payments

The Bank provides the facility of payment for transactions executed on Internet through different sites. The Bank will execute such transactions and will be responsible for transferring the amount debited from the Customer’s Account to the Service providers’/merchants’ account. The Bank shall not be held responsible for failure of such transactions at Service providers’/merchants’ end. In no event shall the Bank be held responsible/liable for any informational content provided on any such site or for any deficiency in the services/products offered by such sites.

26.15. Transaction Processing Time

All the instructions received before the cut off time of the specified transaction, will be given effect immediately unless and until some processing work or maintenance activity is being done or some unavoidable circumstances beyond the control of the Bank occur.

In respect of such transactions requiring manual intervention, the Bank would endeavor to give effect to such transactions at the earliest.

26.16. Documents Required for Transaction Processing

The Customer shall be responsible for submitting necessary documents, duly verified and any other information as the Bank may require from time to time along with any request for any service under Internet Banking and/or Mobile Banking. If any request for a service is such that it cannot be given effect to unless it is followed up by requisite documentation, the Bank shall not be required to act on the request until it receives such documentation from the Customer.

26.17. Authority to the Bank

Banking transactions in the Customer’s Account(s) are permitted through Internet, only after authentication of the Customer-id/mobile no., Passcode and through one time password (OTP) of the Customer. The financial instructions of the Customer shall be effected only when such instructions are in accordance with the prescribed procedure. The Bank shall have no obligation to verify the authenticity of any transaction received from the Customer through Internet Banking and Mobile Banking Service or purported to have been sent by the Customer via Internet Banking and Mobile Banking Services, other than by means of verification of the Customer-id and Passcode. The display or printed output that is generated by the Customer at the time of operation of Internet Banking and Mobile Banking Services is a record of the operation of the Internet access and shall not be construed as the Bank’s record of the relative transactions. The Bank’s own records of transactions maintained through computer systems or otherwise shall be accepted as conclusive and binding for all purposes.

The Bank may at any time without giving notice or reasons, suspend or terminate all or any of the Internet Banking and Mobile Banking Services or their use by the Customer.

26.18. Liabilities of the Customer

The Customer shall be liable for

Non-compliance of Terms of Service (Terms & Conditions) mentioned herein.

If he/she has breached the Terms of Service (Terms & Conditions) or contributed or caused the loss by negligent actions such as the following:

In disclosing or failing to take all reasonable steps to prevent disclosure of the Customer-id and/or Passcode to anyone including Bank staff and/or failing to advise the Bank of such disclosure

Not advising the Bank about unauthorized access to or erroneous transactions in the Account(s) through the Internet Banking and Mobile Banking Services.

26.19. Liabilities of the Bank

The Bank shall not be liable for any unauthorized transactions in the Account(s) through the use of Internet Banking and Mobile Banking Services which can be attributed to the fraudulent or negligent conduct of the Customer.

The Bank shall not be liable to the Account holder(s) for any damages whatsoever whether such damages are direct, indirect, incidental, consequential and irrespective of whether any claim is based on investment or any other loss of any character or nature whatsoever and whether sustained by the Account holder(s) or any other person, if Internet Banking and Mobile Banking access is not available in the desired manner for reasons including but not limited to natural calamity, fire and other natural disasters, legal restraints ,faults in the telecommunication network or Internet or network failure, software or hardware error or any other reasons beyond the control of the Bank.

The Bank shall endeavor to take all possible steps to maintain secrecy and confidentiality of its Customer Account(s)/information but shall not be liable to the Account holder(s) for any damages whatsoever caused on account of breach of secrecy/confidentiality due to reasons beyond the control of the Bank.

Bank, for valid reasons, may refuse to execute any instructions placed by the Customer.

The Bank will in no way be held responsible or liable for delay, failure and/or untimely delivery of SMS one time password (OTP) and/or SMS Alerts due to but not limited to network congestions, network failure, systems failure or any others reasons beyond the reasonable control of the Bank or its service provider(s).

Notwithstanding anything contained herein, where Bank has reason to believe that any transaction or marking of liens, have been fraudulently made (hereinafter referred to as a “suspect transaction”), Bank shall be entitled to withhold payment pertaining to such suspect transaction in accordance with regulatory laws relating to Money Laundering or otherwise. If Bank determines after due enquiry and investigation that the transaction is a valid transaction and not a suspect transaction, Bank shall release such withheld payment subsequently.

26.20. Indemnity

The Customer agrees to indemnify, hold harmless and defend Bank and its affiliates against any loss and damages that may be caused from or relating to

Breach of Service (Terms & Conditions) mentioned herein.

Improper use of the Internet Banking and Mobile Banking Services by the Customer.

Any claims made by third parties arising from issues related to any failure, delay or interruption of the products and/or services as provided by the Bank’s Internet Banking and Mobile Banking Services.

The use of products/ Internet Banking and Mobile Banking Services in any manner which violates the Terms and Conditions of Service or otherwise violates any law, rule, conditions or regulation.

26.21. Disclosure of Personal Information

The Customer agrees that the Bank or its service providers may hold and process his/her Personal/Technical Information on Computer or otherwise in connection with Internet Banking and Mobile Banking Services as well as for statistical analysis or for providing the services. The Customer agrees that the Bank may collect Customer system related information. The Customer also agrees that the Bank may disclose, in strict confidence, to other institutions, such Personal Information as may be reasonably necessary for reasons inclusive of, but not limited to, the following:

For participation in any electronic clearing network.

In compliance with legal and/or Reserve Bank of India’s directive or any other government authority as required from time to time.

For fraud prevention purposes.

26.22. Amendments

The Bank has the absolute discretion to amend or supplement any of the Terms of Service (Terms & Conditions) at any time, without prior notice. However the Bank will endeavor to notify the changes by posting it on the website or through advertisement or any other means as the Bank may deem fit which will be binding on the Customer. The existence and availability of the new functionalities/facilities/features will be notified to the Customer as and when they are made available. By using these new or updated or modified services, the Customer agrees to be bound by the Terms of Service (Terms & Conditions) applicable there for.

26.23. Non-Transferability

The grant of facility of Internet Banking and Mobile Banking Services to any other person or any customer registered with Bank is non-transferable under any circumstances and shall be used by the Customer only.

26.24. Proprietary Rights

The Customer acknowledges that the software underlying the Internet Banking and Mobile Banking Services as well as other Internet related software which are required for accessing Internet Banking and Mobile Banking Services is the legal property of the Bank/respective service providers. The permission given by the Bank to access Internet Banking and Mobile Banking Services will not convey any proprietary or ownership rights in the above software. The Customer shall not attempt to modify, translate, disassemble, decompile or reverse engineer the software underlying Internet Banking and Mobile Banking Services or create any derivative product based on the software.

26.25. Intellectual Property Rights

The copyright, trademarks, logos, slogans and service marks displayed on the website(s) are registered and unregistered intellectual property rights of Bank or of respective intellectual property right owners. Nothing contained on the website(s) should be construed as granting, by implication, estoppels, or otherwise, any license or right to use any intellectual property displayed on the website(s) without the written permission of Bank or such third party that may own the intellectual property displayed on the website(s).

Bank grants the right to access the website(s) or mobile application to the Customer and use the Internet Banking and Mobile Banking Services in accordance with the Terms of Service (Terms & Conditions) mentioned herein. The Customer acknowledges that the Services including, but not limited to, text, content, photographs, video, audio and/or graphics, are either the property of, or used with permission by, Bank and/or by the content providers and may be protected by applicable copyrights, trademarks, service marks, international treaties and/or other proprietary rights and laws of India and other countries, and the applicable Terms of Service (Terms & Conditions).

The Customer should assume that everything he/she views or reads on the website or mobile application (collectively referred to as "content") is copyrighted/ protected by intellectual property laws unless otherwise provided and may not be used, except as provided in these Terms of Service (Terms & Conditions), without the prior written permission of Bank or the relevant copyright owner.

Any breach of the restrictions on use provided in these terms is expressly prohibited by law, and may result in severe civil and criminal penalties. Bank shall be entitled to obtain equitable relief (including all damage, direct, indirect, consequential and exemplary) over and above all other remedies available to it, to protect its interests therein.

26.26. Third Party Links

The Site or mobile application may provide hyperlinks to websites not controlled by Bank website or Bank’s mobile application and such hyperlinks do not imply any endorsement, agreement on, or support of the content, products and /or services of such websites or applications. Bank website or Bank’s mobile application doesn’t editorially control the content, products and /or services on such websites or applications and shall not be liable, in any nature whatsoever, for the access to, or the inability to access to, or the use, inability to use or content available on or through such websites or applications.

26.27. Notices

Notices under these Terms of Service (Terms & Conditions) to the Customer may be given through any medium of communication as may be deemed appropriate by the Bank i.e. Bank’s website ( www.airtel.in/bank) or email, sms, public notification at Branches, or through newspapers, radio, TV, mobile application etc . Such notices shall have the same effect as a notice served individually to each Customer.

26.28. Force Majeure

The Bank shall not be liable for delay in performing or failure to perform any of its obligations under these Terms of Service (Terms & Conditions) which is caused by circumstances beyond its reasonable control, including, but not limited to, the failure, malfunction or unavailability of telecommunications, data communications and computer systems and services, natural calamities, war, civil unrest, government action, strikes, lock-outs or other industrial action or trade disputes (whether involving the Bank’s employees or those of a third party). Any delay or failure of this kind will not be deemed to be a breach of the Terms of Service (Terms & Conditions) and the time for performance of the affected obligation will be extended by a period which is reasonable in the circumstances.

26.29. Disclaimer of the Information Technology Act 2000

The Bank has adopted the mode of authentication of the Customer by means of verification of the mobile number/Customer ID and/or through verification of Passcode or through any other mode of verification as may be stipulated at the discretion of the Bank. The Customer hereby agrees/consents for the mode of verification adopted by the Bank. The Customer agrees that the transactions carried out or put through by the aforesaid mode shall be valid, binding and enforceable against the Customer and shall not be entitled to raise any dispute questioning the transactions.

26.30. Disclaimer on Anti Virus Update

The Customer needs to get his/her PCs/laptops or mobiles scanned on a regular basis and be updated with the latest antivirus software available. The Bank shall not be responsible in case of any data loss or theft due to the virus transmitted in the system through the usage of Internet Banking and Mobile Banking.

26.31. Governing Laws

These Terms of Service (Terms & Conditions) and/or operations in the Accounts of the Customer maintained by the Bank and/or the use of services provided through Internet Banking and Mobile Banking Services are construed to be governed in accordance with the laws in India. Bank accepts no liability whatsoever, direct or indirect for non-compliance with the laws of any country other than that of India. The mere fact that Internet Banking and Mobile Banking Service can be accessed through Internet or mobile application by a Customer from a country other than India shall not be interpreted to imply that the laws of the said countries govern these Terms of Service (Terms & Conditions) and/or the operations in the Accounts of the Customer through Internet and/or the Use of Internet Banking and Mobile Banking Services. The Customer agrees to abide by prevailing laws in respect of Internet Banking and Mobile Banking Services applicable in India. It is the responsibility of the Customer to comply with any regulations prevailing in the country from where he/she is accessing the Internet. All disputes shall be subject to the jurisdiction of the Courts in New Delhi (India). The Bank however, may, in its absolute discretion commence any legal action or proceedings arising out of these terms in any other court, tribunal or other appropriate forum, and the Customer hereby consents to that jurisdiction.