Terms & Conditions

1. Traveller's Plan Annual Subscription

Airtel Payments Bank Limited (“Bank”) provides an option to its Savings Account holders and Wallet holders (“Customer”) to avail additional benefits of buying Traveller’s Plan which includes benefits like cash back and insurance (“Plan”) along with the FASTag issued by the Bank via its registered agents (off-line mode).

The Insurance Plan is being provided by the insurance partner and bank has no role in provision of the insurance services/ benefits etc and that the same is complementary and free of charge.

Customer understands and hereby agrees to abide by the terms and conditions (“T&C”) as stated herein. These T&C shall be read in conjunction with the terms and conditions governing the:

1. Savings Account available and/or Airtel Money Wallet available at (https://www.airtel.in/bank/static/terms-conditions-savings, Terms & Conditions for Savings Bank & Wallet | Airtel Payments Bank); and
2. FASTag available at https://www.airtel.in/bank/fastag-pay-toll-online/buy

(Collectively, referred to as “Terms and Conditions”).

Capitalized terms not defined in this T&C but are defined in the Terms and Conditions will have the meaning given to them in the General Terms.

The words, "Customer" refer to the person(s) who open the account and shall include both singular and plural and also includes a person who is engaged in a financial transaction or activity with the Bank and includes a person on whose behalf the person who is engaged in the transaction or activity, is acting.

The interested Customers can opt-in for the Plan by visiting any registered agent of the Bank. Customer acknowledges that interested Customer who choose to buy the Plan by clicking the check box i.e. Opt-in accept the under mentioned T&C and related consents and disclaimers/disclosures/declarations.

2. Eligibility

The customer may be an existing Airtel Payments Bank active SBA/wallet customer if not, a new wallet/SBA will be opened on spot.

Customer should not have any other existing add on.

To avail the benefits of Traveller’s Plan, Customer agrees to pay the annual subscription charges of INR 199 (inclusive of GST).

3. Customer Obligations

1. To avail the benefits of Plan, Customer agrees to pay the annual subscription charges as determined by the Bank from time to time and published on the website of the Bank. Customer is advised to check the website of the Bank for any change thereof.

1. At the end of the subscription period, Plan subscription will be auto-renewed at the original price for SBA customers for a further period of 1 year unless Customer opts out. Also, Customer can login to Airtel Thanks App, click on “Traveller’s” under “View Profile” section, open the Manage page of Traveller’s where Customer will see an option for “Manage Subscription”. Once the same is made available by the Bank, the Customer may click on “Manage Subscription” and Customer will get an option to “De-activate Auto-Renewal”.

If the auto-renewal of SBA customers is not registered at the time of purchase, the customer can opt-in for auto-renewal from Manage page of Traveller on Thanks App. To opt-in, customer can login to the Airtel Thanks App, and click on “Traveller” under “View Profile” section. The customer will open the Manage page of Traveller where customer will see an option for “Manage Subscription”. Click on “Manage Subscription” and Customer will get an option to “Activate Auto-Renewal”. Please note that this is applicable only to SBA customers.

4. Cashback

a) Customer would be eligible for cashback offers linked with Traveller’s Plan as per the below terms and conditions. Consistent cashback every month: Cashback of 1% on FASTAG Toll and Parking debit Transactions

b) Cashback can be availed till maximum cashback is Rs 20 per month, during the validity of the subscription period.

c) Cashback will be credited to Customer’s SBA/Wallet within 90 working days from the date of the transaction.

d) Cashback not claimed in a particular month, will not be carried forward to the next month.

e) Bank may send any communications/letters etc. through courier/registered post/messenger/registered and verified email/SMS/in app notifications or through any other mode at its discretion and Bank shall use the primary mobile number provided by the Customer as the registered mobile number for all matters relating to Bank such as mobile banking, OTPs, alerts and any other such services provided by Bank from time to time. Bank shall not be liable for any delay arising there from or for any errors or issues in the address/mobile number as provided by Customer. The same shall be the sole responsibility of the Customer.

f) The Customer agrees that Bank reserves the right to block/suspend/close/freeze the Savings Account/Wallet of the Customer or suspend/restrict access to Bank’s platform without any prior intimation to the Customer, if Bank suspects any misuse or fraudulent transactions for the Traveller Plan’s Subscription. Such transactions shall be subject to investigation and actions as per Bank policy and/or shall be informed to the Government Authority as per applicable laws.

g) Customer hereby agrees to indemnify and hold harmless Bank against and from all and any loss, cost, compensations, third party claims, litigation, disputes, damages, awards, judgments etc., arising out of and/or related to any use/misuse of the funds for usage of the Traveller Plan’s subscription. Customer further agrees that any false/misleading information provided by Customer, or suppression of any material fact shall render the Savings Account/Wallet subject to closure, suspension and/or any such action as deemed necessary by the Bank. Bank may at its sole discretion suspend/cancel the Customer’s remaining subscription or such benefits as made available under the same. 

h) In case the Customer is eligible for two (2) Cashbacks on same transaction, between Traveller’s Plan cashback & any other Bank offers then Customer will be eligible to avail benefits of higher of the two Cashbacks.

i) Traveller’s Plan will remain active even if Fastag is deactivated.

j) Cashback will go on customer’s account/wallet and not on Fastag.

5. Traveller’s Plan Auto-Renewal/SI (Standing Instruction)

a) Auto Renewal/SI for Traveller’s Plan will be captured only for Savings Bank Accountholders.

b) Customer agrees to provide consent for Standing Instruction or Auto renewal of Traveller’s Plan at the time of buying Traveller’s Plan or when Customer chooses to opt-in via the Manage page of Traveller’s on Thanks App.

c) Customer can choose to opt out of auto-renewal of Traveller’s Plan from the Manage Section of Thanks App.

d) Prior to expiry, reminder SMS communications will be sent to the Customer regarding their subscription so that they may manage their renewal settings or maintain the required amount of funds in their account to process auto-renewal for Traveller’s Plan.

e) On expiry date, for Customer with renewals opted-in, the subscription fees will be auto-debited for renewal of subscription from their SBA account.

f) On a successful auto-debit & activation, Customer will receive the confirmation SMS and will be able to view their renewed benefit details on the Thanks app.

g) Existing Plan will be renewed after the auto-debit is successful. Customer will receive the confirmation via SMS from the Bank.

h) If a Customer purchases ‘Rewards Mini subscription’ with Airtel Prepaid Recharges, their Traveller Plan’s subscription SI will be automatically deactivated in accordance with its terms and conditions.

i) For Customers whose subscription fees cannot be deducted due to technical error/insufficient balance/ any other reasons, a retry will be enabled post the expiry date. During retry, an attempt to debit the subscription fee for auto-renewal will be made every day until the:

i. Subscription fees are successfully debited, or

ii. The customer opts-out of subscription renewal

6. Group Accident Guard offered and issued by TATA AIG General Insurance Company Limited (called as “Scheme” or “Policy”)

The below mentioned Insurance TnCs are a part of the Traveler’s Subscription Plan Opted by Active SBA and Wallet holders while purchasing FASTag. For complete TnCs click  https://i.airtel.in/planstnc

1. Master Policyholder Name: Airtel Payments Bank Limited
2. Eligibility: This group policy is for all ‘Active’ Savings Bank Accountholders and Wallet holders of the Bank , who has enrolled into this Scheme at the time of purchasing a FASTag from Airtel Payments Bank (“Airtel Payments Bank” or Bank”)

- Age of Entry: minimum entry Age is 18 years

- Tenure/Cover Period: 1 Year from Risk Commencement Date

7. Coverage Details/Inclusions

1. Accidental Death: Tata AIG General Insurance Company Limited ( “Insurer” or “TATA AIG”) will pay INR 5,000 for Death of insured person (“ Scheme Member” or “insured” or “insured person”), directly and independently resulting from an Accident within the Policy / Cover Period. The loss must be within twelve (12) months from the date of the Accident which caused injury. Once a Claim has been accepted by Insurer and paid as per Insurer’s underwriting process then this Policy shall immediately and automatically cease in respect of that Insured Person for remaining period of the Cover Period. The Policy Risk start date will be T, i.e. the transaction date with no waiting period.
2. Accidental Medical Expenses: Tata AIG General Insurance Company will reimburse up to INR 1,00,000 or actuals, whichever is lower for Injury due to an Accident to the Insured Person(s) within the Policy / Cover Period which results in In-patient medical expenses subject otherwise to all other terms, conditions and exclusions of the Policy. A minimum of 24 hours hospitalization is required. The Policy Risk start date will be T, i.e the transaction date with no waiting period
3. Emergency Assistance Service: Same is covered and is provided by the empanelled assistance service provider of TATA AIG. For details, refer the annexure.

 The Benefits which are mentioned above shall only be available under the Policy.

8. Pre-requisite Criteria

1. The coverage is applicable to a valid accidental event only.
2. The accident will be considered valid only when it happens during the Policy coverage when the insured/FASTag owner is driving or being accompanied as a passenger in the same vehicle for which he or she has purchased the above FASTag and FASTag is affixed. This will be applicable for all the coverages provided in the policy.
3. The person who is purchasing the FASTag should be the owner of the vehicle for which he or she is purchasing the FASTag or should be the immediate blood relative (1st relation i.e Spouse, Son, Daughter, Mother or Father) of the owner purchasing the FASTag on the owner's behalf. If, in any case, the vehicle is registered under someone else's name and the FASTag for that vehicle is bought by an insured who is not the owner or immediate blood relative (1st relation) of the owner of the vehicle, TATA AIG won't be liable to pay any claim.
4. For one vehicle, only one policy can be purchased.
5. If a person is found to be covered multiple times under this policy, TATA AIG will be liable to settle the claim on any one Policy Number only.
6. If a person is found to be covered multiple times under this policy, TATA AIG will be liable to settle the claim on any one Policy Number only.
7. If the blood relatives of the owner of a specific vehicle have purchased FASTag for that same vehicle multiple times and all are traveling within the same vehicle that met with an accident, then in that case TATA AIG will be liable to pay claims in a maximum of 3 valid Policy Numbers.
8. In case the savings bank account or wallet account is found to be inactive or exits the group after sourcing is done and during the policy coverage (being active at the time of sourcing), the enrolment  will remain in effect for the remaining tenure until the Policy expiry date.

9. Important Exclusions

The Policy does not provide benefits for any loss resulting in whole or in part from, or expenses incurred, in respect of:

1. Any Pre-existing disease, any complication arising from it.
2. Any claim of Insured Person arising from:

a.     suicide or attempted suicide.

b.     wilful self-inflicted illness or injury except injury in self-defence or to save life; or

1. Being under the influence of intoxicating liquor or drugs or other intoxicants except where the insured is not directly responsible for the injury / accident though under influence of intoxication.
2. Participation in an actual or attempted felony, riot, crime, misdemeanour (excluding traffic violations) or civil commotion.

This is only a summary of the product features/terms/conditions/exclusions. For complete list of Exclusions, please refer Insurer website www.tataaig.com.

10. General Covenants

1. Commencement of risk cover under the policy is subject to receipt of premium by Tata AIG General Insurance Company Limited.
2. These terms and conditions shall at all times be read in conjunction with master policy including as to the T&Cs of the master policy, the sum insured under the master policy and the premium payable under the master policy.
3. Policy Issuance- Once the payment is received for the Traveler’s Subscription Plan. The customer will receive an SMS on his registered mobile number with the Policy Number which will be imply that the Policy has been successfully issued and will be considered for any grievance or claim. Please note, there will not be any hard copy or Soft copy of the Certificate of Insurance shared to customer by the Bank.
4. Free Look Period/Cancellation: Free look period/Cancellation is not allowed under this policy so there will be no benefit amount provided to customer if he/she wants to cancel the policy.
5. Suspension / Termination of Scheme-  In case the savings bank account or wallet account is found to be inactive or exits the group after sourcing is done (being active at the time of sourcing), the Policy will remain in effect for the remaining tenure until the expiry date. However, Tata AIG General Insurance Company may at any time terminate this Policy  on grounds of misrepresentation, fraud, non- disclosure of material facts or non- cooperation by Insured Person or any Insured Person or anyone acting on Insured Person’s behalf or on behalf of an Insured Person by sending an endorsement to Insured Person address shown in the Schedule to this Policy.
6. Claims Administrator Detail/Policy Servicing/Grievances/Complaints: Insured Person(s) can notify a Claim by sending an SMS CLAIMS to 5616181 or by calling Tata AIG General Insurance Company’ 24x7 toll free helpline 1800-266-7780 or 1800-229966 (only for senior citizen Policy holders). Please use the Claim Intimation Form for intimation of a claim. Tata AIG General Insurance Company is committed to extend the best possible services to its customers. However, if you are not satisfied with our services and wish to lodge a complaint / claim, please feel free to call at above numbers or you may email to the customer service desk at customersupport@tataaig.com. Please refer Tata AIG General Insurance Company’s website for the grievance redressal policy.
7. Claim Process: It is a Condition precedent to Tata AIG General Insurance Company’s liability hereunder that notice of Claim must be given by the Insured Person to Tata AIG General Insurance Company within seven (7) Days after an actual or potential loss begins or as soon as reasonably possible and in any event no later than One (1) month after an actual or potential loss begins. Failure to furnish such intimation within the time required shall not invalidate nor reduce any Claim if the Insured Person can satisfy Tata AIG General Insurance Company that it was not reasonably possible for the Insured Person to give intimation / documents within such time. Tata AIG General Insurance Company may relax these timelines only in special circumstances and for the reasons beyond the control of the Insured Person.

Claim Documents

·       Name of Injured person

·       Date & Time of Loss, Location of accident

·       Nature of Injury / Accident

·       Name of Hospital / doctor where treatment taken

·       Copy of Death Certificate in case of Accidental Death

·       Copy of Discharge card / summary, diagnostic test reports, etc

·       Name / Location of police station, if case is reported with police

·       E-mail ID & mobile/ telephone no. of Insured Person / Contact Person

For complete list please read the Policy wordings

Please send a duly signed Claim form and all the information / documents mentioned  below to Tata AIG General Insurance Company within One (1) month of the date of loss / Injury. 

It is a Condition precedent to The Company’s liability hereunder that notice of Claim must be given by the Insured Person to The Company within seven (7) Days after an actual or potential loss begins or as soon as reasonably possible and in any event no later than One (1) month after an actual or potential loss begins

Prohibition of Rebates – Section 41 of Insurance Act, 1938 as amended by Insurance Laws (Amendment) Act, 2015:

1. No person shall allow or offer to allow, either directly or indirectly, as an inducement to any person to take out or renew or continue an insurance in respect of any kind of risk relating to lives or property in India, any rebate of the whole or part of the commission payable or any rebate of the premium shown on the policy, nor shall any person taking out or renewing or continuing a policy accept any rebate, except such rebate as may be allowed in accordance with the published prospectuses or tables of the insurer.
2. Any person making default in complying with the provisions of this section shall be liable for a penalty which may extend to ten lakh rupees

Policy is subject to other terms and conditions of Policy wordings, general terms & clauses, inclusions, exclusions, benefits, claims etc., please click on the below link:

https://www.tataaig.com/s3/GROUP_ACCIDENT_GUARD_POLICY_Polciy_Wordings_7354e32876.pdf

For any help or query please call TATA AIG General Insurance Company Ltd at their 24x7 toll free helpline 1800-266-7780 or 1800-229966 (only for senior citizen Policy holders).You can also contact Airtel Payments Bank at 400 or 8800688006.

11. Annexure: Emergency Assistance Service – A waiting period of T+7 will be applicable for the below mentioned assistance services.

·       First Aid Services

·       Ambulance Service/ Transportation to hospital

·       Tele/Video consultation

·       Resuscitation aid

·       Assistance for appointment booking at hospital

·       Assistance to coordinate with insurance for claim processing

·       Accommodation assistance after first aid services, if required.

·       Location alert to an immediate family member.

·       Assistance in case of  Medical Legal Case

·       Emergency Medical Payments assistance - Arrangement of cash advancement

·       Investigation/diagnostic test assistance – Arranging Emergency Diagnostics Logistics

·       Emergency Pharmacy Delivery

·       Assistance in Repatriation of mortal remains