Terms & Conditions

1. Definitions

1.1. Account” means savings bank account opened by the Cardholder with the Bank;

1.2. "ATM" means any Automated Teller Machine in India or outside India, at which the Cardholder can use their Card to access their funds in their Account;

1.3. "Business Correspondent (BC)" shall mean a Bank’s representative engaged by the Bank for the extension of banking and financial services to ensure greater financial inclusion and increasing the outreach of the banking sector;

1.4. "Card" shall mean the personalized/ non-personalized, debit/ ATM card, in digital/virtual or physical format, issued by Bank under the aegis of Card Schemes;

1.5. “Cardholder” shall mean a customer of the Bank authorized to use the Card;

1.6. "Card Schemes" shall mean organizations or card networks (including but not limited to VISA, MASTERCARD, RUPAY etc.) that process and settle Card’s Transactions as per the relevant rules formulated by such organizations or Card networks;

1.7. "Designated BC Point" shall mean the retail business correspondent points engaged by Bank through which banking services are provided to customers;

1.8. "Insta Debit Card (‘IDC’)” is a non-personalized Card issued by Bank to its Cardholders under the aegis of various Card Schemes;

1.9. “International Transactions” refer to the Transactions entered into by the Cardholder on his Card outside India, Bhutan and Nepal;

1.10. “Merchant” means any person who owns or manages or operates a Merchant Establishment, as per guidelines issued by the Reserve Bank of India (RBI) from time to time;

1.11. “Merchant Establishments” shall mean establishments wherever located that honor a VISA/MasterCard/Rupay and shall include among others, stores, shops, restaurants, hotels, airline organizations advertised as honoring the VISA/MasterCard/Rupay;

1.12. "Personal Identification Number - PIN" means the Personal Identification Number chosen by the Cardholder in relation to the Card from time to time;

1.13. "POS" means the point of sale (POS) electronic terminals in India or outside India, capable of processing Card Transactions and/or where the Cardholder can use their Card to access funds from the Account linked with the Card to make purchases at various merchant establishments in accordance with policies stipulated by the Bank and/or regulatory requirements from time to time and;

1.14. “Transactions” mean any instructions given by a Cardholder using a Card directly or indirectly to the Bank to effect a transaction, which include cash withdrawals, payment for purchases made / services availed at Merchant Establishments, availing other services by utilizing the card at ATMs and / or Merchant Establishments.

2. Issuance of Card

2.1. Cardholder can apply for the Card through an online mode - by visiting Airtel Thanks App or offline – by visiting Designated BC Point of the Bank. In case of offline mode, the Card shall be issued instantly, on the spot to the Cardholder by the Designated BC Point of the Bank.

2.2. Card shall be issued by the Bank in the name of the Cardholder to transact online/offline and provides access to the Account.

2.3. Card shall be issued by the Bank to the Cardholder upon the opening of the Account - in physical format (only upon the specific request of the Cardholder). At the time of issuance/re-issuance, all Cards shall be disabled for contact based points of usage i.e. ATMs and POS (including contactless) devices within India.

2.4. Bank reserves the sole discretion based on the risk perception to disable domestic/International Transaction or contactless Transaction on the Card with or without intimation to the Cardholder.

2.5. Bank shall also disable online/international/contactless transaction if the Card has never been used for any online/international/contactless Transaction by the Cardholder, as per the risk policy of bank.

2.6. Cardholder can raise a request for the issuance of an Insta Debit Card through the nearest Designated BC point.

2.7. The personalized or non-personalized card in physical format may be issued to the Cardholder for domestic usage only. International usage, as and when allowed by the Bank on Cards will be communicated to the Cardholder and Cardholder can enable or disable the same. It will be mandatorily disabled during the issuance time by the Bank.

2.8. For the PIN SET for the Card, the Cardholder can set their PIN through various channels including Thanks App or micro ATM of the Bank.

2.9. The Bank may at its sole discretion reject the application of a Card in virtual / physical format to the Cardholder.

2.10. Card issued by the Bank shall contain information such as the name of the Cardholder (in case of Insta Debit Card this will not be present), Card Number, CVV, Expiry Date etc. Card will be auto-renewed by the Bank .The renewed Card will be sent to the Cardholder’s registered mailing address. Upon activation of the new Card by the Cardholder, the old card will be deactivated. Cardholder can opt out from availing the Card services at any point of time by visiting the Designated BC Point.

2.11. The virtual/digital card of the Cardholder is issued once the Cardholder provides the m-pin on the card section of Banks’ - Airtel thanks app or in case of Insta card, once the Card is successfully issued to the Cardholder the digital card bearing the same card number will be issued. The successful authentication of MPIN on view virtual card ingress is the consent by Cardholder to generate a virtual card which will be govern by the T&C mentioned / published on the website from time to time. Digital card if issued before physical card, will be activated for the e-commerce transactions. Cardholder shall immediately activate the Card upon receipt, failing which no Transaction shall be allowed.

2.12. For verification of the Card, the Cardholder agrees to share the One-Time-Password (OTP) received on his registered mobile number for purchase of Card with Designated BC Agent. The Cardholder further agree to provide their biometric to the Designated BC Point for the issuance of the Card.

2.13. The Card will be linked with the Account of the Cardholder opened with the Bank post successful purchase. Cardholder shall ensure to collect the welcome kit containing Card from the Designated BC Point.

2.14. In case of any dispute or concern pertaining to the issuance, dispatch and delivery of the Card, Cardholder may reach out to the Bank’s call center for raising such queries. Bank shall further take it up for action on case to case basis. Cardholder acknowledges that Bank holds the right to disable the Card at any time in case of any fraud or malpractice reported in relation to the Card.  Cardholder undertakes, agrees and acknowledges that once the Card is received by him or on his behalf, then the liability of the Card rests with the Cardholder.

2.15. Customer consents that Bank if required shall store the customer data on the Bank's outsourced switch for the issuance/transaction processing/Card Managment. However, Bank would ensure that the outsourced switch follows the applicable regulatory guidelines/laws.

2.16. The issuance and usage of the Card shall be subject to the regulations issued by RBI in force from time to time.

3. Dispatch of the Card

3.1. Dispatch of the Card where the issuance request raised by the Cardholder through Thanks App.

3.1.1. The Card shall be dispatched by Bank to the Cardholder at the address provided by Cardholder during issuance of the Card.

3.1.2. The Cardholder shall ensure that the OTP triggered on registered mobile number with Bank/ necessary KYC proof \evidencing the actual identity of the Cardholder is kept ready for due verification by the courier agency at the time of actual delivery of the Card in physical format at the address communicated by the Cardholder to Bank at the time of applying for the Card. Bank reserves the discretion to not deliver the Card to any person acting on behalf of the Cardholder if the above mentioned documents are not made available to the courier agency at the time of delivery of the Card and the Cardholder shall not hold Bank responsible for the same.

3.1.3. Bank shall attempt thrice to deliver the Card to the Cardholder. If the Cardholder refuses to accept the Card and/or if the Cardholder is not present at the given address, the Card will be returned to origin (RTO) and the Cardholder may be informed by SMS on their registered mobile number. The Cardholder can track the status of the Card on Thanks App also. Bank shall wait for 90 (Ninety) working days from the date of delivery of first attempt to re-dispatch the Card to the Cardholder. The Cardholder can request for re-delivery by reaching out to the Bank’s call center. Post this period, Bank shall destroy the Card with or without intimation to the Cardholder and no amount shall be refunded to the Cardholder in such cases.

3.1.4. Bank shall not be responsible in any manner whatsoever for any loss and/or theft of or damage to the Card once the Card has been successfully handed-over to the Cardholder at the address communicated by him.

3.1.5. In the event of non-delivery of the Card for reasons not attributable to the Cardholder in any manner whatsoever, Bank shall first initiate the refund of the amount collected towards the issuance or any other cost associated with delivery of the Card to “back to source” If the refund of amount cannot be done by Bank to the “back to source”, then in such case Bank shall provide the deposit of the amount into the Account of Bank upon intimation to the Cardholder.

3.1.6. Personalized Card shall be dispatched to the Cardholder address in ~7-10 working days from the date of order confirmation received by the Bank, except for delay due to reasons beyond Bank’s control (or external circumstances).

3.2. Handover of the Card where the issuance request raised by the Customer nearest designated BC point.

3.2.1. The Card being issued through nearest Designated BC point shall be an Insta Debit Card).

3.2.2. The Card shall be issued to the Customer by visiting nearest Designated BC Point, BC will input the Card Pack ID code given on the envelope (welcome kit) and enter the Customer’s mobile number in the BC App.lope containing Debit Card and welcome letter to the Customer.

4. Transaction Details

4.1. SMS alerts shall be sent by the Bank to the Cardholder on the registered mobile number for every financial Transaction done using the Card in the bank account.

4.2. Cardholder can also view the available balance and Transaction details by generating mini statement on ATM or on Thanks App.

4.3. Unsuccessful and Failed Transactions: Cardholder shall be informed for any failed transactions on the transaction page itself of the Merchant. In case any amount is debited the same shall be refunded back to the Cardholder within T+3 working days of reconciliation.

5. Transaction Disputes

In case of any illegal or unlawful Transaction, then the Cardholder shall immediately notify in writing to the Bank but not later than 90 (ninety) days of the Transaction's occurrence. If there is a disagreement regarding any of the Transactions shown in the statement, the Bank will investigate such Transaction and get back to Cardholder. The Bank retains the right to temporarily credit the bank account during an investigation in certain situations. However, the Bank may debit the amount from the bank account in accordance if the dispute is resolved against the Customer.

6. Operation of the Card

6.1. The issuance and usage of the Card shall be subject to the rules and regulations in force from time to time, as issued by the RBI, National Payment Corporation of India (NPCI), Card Scheme, FEMA or any other applicable law in force and that of Bank.

6.2. Bank shall not in any way be responsible for the quality of goods and/or services purchased or availed of by the Cardholder from the online Merchants, including but not limited to due to deficiency of services, delay in delivery, non-delivery, non-receipt of goods or receipt of defective goods by the Cardholder. The Cardholder must directly contact the Merchants for the resolution of any dispute or claim that Cardholder may have regarding the goods and/or services. The Bank accepts no responsibility for any surcharge levied by any Merchant Establishment / ATM and debited to the card account with the Transaction amount.

6.3. The Bank shall not in any way be responsible for any unauthorized leakage of Cardholder/card credentials post-delivery or any misuse and abuse of Card at ATMs and POS machine deployed at the Merchant Establishment.

6.4. The Cardholder's bank account will be debited immediately with the amount of Transaction effected by the use of the Card. The Cardholder should maintain sufficient funds in the bank account to meet any such Transactions. The onus of ensuring adequate card balances is entirely on him/her.

6.5. In the event of an account being overdrawn due to Card’s transactions, the Bank reserves the right to set off this amount against any credit lying in any of the Cardholder’s other accounts held jointly or singly with reasonable notice to the Cardholder.

6.6. The Cardholder shall use the facility to switch on/off and set/modify transaction limits for all types of Transactions at POS, ATM, online Transactions/contactless Transaction etc. The Cardholder avail this facility on 24X7 through Airtel Thanks app / by calling bank customer care);. Any change in the status of the Card is communicated by Bank through SMS on registered mobile number of the Cardholder.

7. Misuse/Compromise of Card Details

7.1. If the Cardholder suspects or learns that his Card information has been stolen, hacked, or that there have been unauthorized bank account activities as a result of using the Card, he must promptly and temporarily block his Card through the Thanks app or call center. The Cardholder may also get in touch with Bank to report a lost card, calling its 24-hour toll-free helplines, or contacting its Customer Care Service Center via the phone numbers listed under the "Contact Us" section of Bank’s website.

7.2. The Cardholder understands that any request for permanent blocking of the Card shall result in the blocking of the Card in electronic format as well and shall disable all types of Transactions including online & contactless on the Card.

7.3. In addition, the Cardholder has an option of activating the Card using Thanks App for Cardholder having Account with Bank.

7.4. The Cardholder can also request the permanent blocking of the Card and also request the issuance of new Card if Cardholder believes or if it comes to his knowledge that his Card is stolen and/or if the Card details have been compromised or if there have been any unauthorized Transactions in the bank account on usage of Card.

7.5. The Cardholder must also report the misuse or loss of his Card to the police and lodge a First Information Report ("FIR"), whether in India or overseas, and send a copy thereafter to the Bank via email (wecare@airtelbank.com) or at Bank’s call centre.  The Cardholder will be liable for all the charges incurred on the Card until the Card is hotlisted. In case of an unsigned Card, the Cardholder will be liable for all charges incurred on it. The Cardholder may report a Card loss over the telephone to the Bank. The Bank upon adequate verification will suspend the Card and will not be liable for any inconvenience caused to the Cardholder on this account. The Bank will hotlist / cancel the Card during 24X7 hours following the receipt of such intimation. Other channels for hotlisting may be offered to the Cardholder as and when the service is launched. In the event the Bank determines that the aforementioned steps are questionable, financial liability on the lost or stolen card would rest with Cardholder.

7.6. The Cardholder shall only set their Card PIN. The Cardholder is solely responsible for any losses resulting from any unauthorized use of the Card that occurred with their knowledge or consent, as well as any delays or omissions on the part of the Customer to report any such unauthorized Transactions in the bank account because of Card usage. The Bank is in not liable under any circumstances for any such losses. The Cardholder shall not hold Bank responsible  for any liability, expenses, or losses caused by the loss, theft, or compromise of the Card details, as well as any unauthorized bank account transactions resulting from the use of the Card. This clause will remain in effect even after the Customer's banking relationship with Bank is terminated and/or the bank account is closed.

7.7. For lost/damaged/to hotlist the Card, the Cardholder shall be entitled to apply for a new Card post completion of the necessary formalities as required by Bank.

7.8. The Cardholder acknowledges and agrees that the OTP given to it by Bank in connection with the Account gives access to the Account and/or permits the Customer to make purchases at various Merchant locations. The Cardholder acknowledges that it is his or her full duty to keep the Card safe and secure, He or she also takes responsibility for maintaining the Card's privacy and security and for all Transactions made using the Card and its associated PIN or OTP. The Cardholder shall under no circumstances, , record the PIN/OTP in any form that is accessible to or could be accessed by any third party, in physical writing, electronic form, or otherwise, or act in any manner that would facilitate the PIN/OTP becoming known to a third party. The Cardholder expressly authorizes BANK to carry out Transactions or instructions that are authenticated using the PIN or OTP. Other than by checking the cardholder's PIN/OTP, Bank is not required to confirm the legitimacy of any Transaction or instruction transmitted or claimed to have been sent from the cardholder.

7.9. The Cardholder has also the option to change his Card PIN on Thanks App or nearest Designated BC point

7.10. The Cardholder hereby agrees and understands that the Cardholder cannot undertake any cash withdrawal Transactions at POS by way of the usage of the Card.

8. Indemnity

The Cardholder hereby agrees to indemnify and keep Bank, its employees, service providers, subcontractors, and/or agents indemnified from and against all actions, claims, demands, proceedings, losses, damages, costs, charges and expenses whatsoever which Bank may at any time incur, sustain, suffer or be put to as a consequence of or by reason of or arising out of providing the Cardholder the Card or by reason of Bank exercising due care and diligence and acting or refusing to act upon the Cardholder's instructions or out of the negligence, mistake or fraud or default or misconduct of the Cardholder or machine/systems failure attributable to the Cardholder or breach or noncompliance of the terms contained herein.

9. Exclusion of Liability

Without prejudice to the foregoing, the Bank shall be under no liability whatsoever to the Cardholder in respect to any loss or damage arising, directly or indirectly out of:

a) The refusal of any person to honour or accept a card.

b) The malfunction of any computer terminal.

c) Effecting transaction instruction other than by a cardholder.

d) Any statement made by any person requesting the return of the Card or any act performed by any person in conjunction.

e) Handing over of the Card by the Cardholder to anybody other than the designated employees of the Bank at the Bank’s premises.

f) The exercise by the Bank of its rights to demand and procure the surrender of the Card prior to the expiry date exposed on its face, whether such demand and surrender made and / or procured by the Bank or by any person or computer terminal.

g) The exercise by the Bank of its right to terminate any Card.

h) Any injury to the credit character and reputation of the Cardholder alleged to have been caused by the re-possession of the Card and / or, any request for its return or the refusal of any Merchant Establishment to honour or accept the Card.

i) Any mis-statement, mis-representation, error or omission in any details disclosed by the Bank.

j) Decline of a charge because of excess foreign exchange entitlements as prescribed by RBI guidelines issued from time to time, or the Bank becoming aware of the Cardholder exceeding his entitlements.

k) Decline of Transaction due to any reason at a Merchant location / ATM.

10. Termination

10.1. Bank shall be entitled to cancel the Card and/or freeze with immediate effect upon the failure to adhere to or comply with the terms and conditions herein set forth or upon receipt of any legal and/ or regulatory directions to that effect.

10.2. If the Cardholder decides to close his Account or upon the Bank’s receipt of information of demise of the Cardholder, the Card(s) issued with this Account as the primary account, would automatically stand cancelled. In case any outstanding Card Transactions that have not yet been debited from the bank account or any outstanding credits that have not been transferred to the bank account, the same will be settled from the balance prior to Bank returning the funds to the Customer.

10.3. The Bank reserves the right to disclose Card and Cardholder’s details information to any court of competent jurisdiction, quasi-judicial authorities, law enforcement agencies and any other wing of Central Government or State Government.

10.4. The Bank may also restrict, terminate or suspend the use of the Card at any time without prior notice if the Bank reasonably believes it necessary for business or security reasons.

11. Charges and Limits of Card

11.1. Charges applicable on Card:

11.1.1 Cardholder will be charged with the issuance of card, annual Maintenance of the card and transaction related charges on ATM / Micro ATM for Balance enquiry, mini statement & cash withdrawal as per the charges defined by the Bank time to time and will be communicated to the Cardholder during issuance journey. The rates shall be accessible on the Bank’s website as well.

11.1.2 In case the Cardholder has any dispute with respect to any charge indicated in the statement, the Cardholder shall advise details to the Bank within T+3 days of the statement date failing which, it will be construed that all charges are acceptable and in order.

11.2. Transaction Limits:

12. Customer's Responsibility

12.1. Cardholder was careless in keeping the cards, PIN/other security information and did not follow the "Dos and Don'ts" issued by the Bank (mentioned below), until the Bank has been notified by the Cardholder.

12.2. Cardholder acts fraudulently and/or without reasonable care resulting in loss to him/her.

12.3. Bank will also not be responsible for losses arising out of misuse of lost PIN, compromise of PIN/passwords or confidential information, until the time the Bank has been notified of such loss/compromise and has taken steps to prevent its misuse.

12.4. In case of a wrong credit to a Cardholder’s account, the Bank reserves the right to debit the account for reversing the wrongly posted credit without payment of any compensation.

12.5. Cardholder agrees the Bank’s record of Transaction relating to his Card(s) is authentic and conclusive.

13. Do's and Don't's

13.1. Your Card is personal property of your account.

13.2. Cardholder should sign on the signature panel on the reverse of the Card immediately on receiving it with a non-erasable ball-point pen (preferably black ink) to prevent the misuse of your Card.

13.3. Cardholder should change its PIN frequently with a new 4-digit PIN known only to you and never disclose your PIN to anyone.

13.4. For the use of Card at POS terminal, PIN is mandatory for amount more than Rs. 5000. For Transaction amount less than 5000, the Cardholder may choose contactless Transactions

13.5. Cardholder should ensure that Card is kept safely as itis an important and valuable asset.

13.6. Kindly read the Terms & Conditions therein carefully before using the Card which can be found at

https://www.airtel.in/bank/static/terms-conditions-debit-card

14. Acceptance of Terms and Conditions

Cardholder shall be deemed to have unconditionally agreed to and accepted the terms of these terms and conditions by signing the Card application form acknowledging the receipt of the Card in writing, by signing the reverse of the Card or by performing a Transaction with the Card. The Bank reserves the right to revise policies, features and benefits, if any offered on the Card by the Bank and alter these Terms and Conditions from time to time and may notify the Cardholder of any such alteration in any manner it thinks appropriate. The Cardholder will be bound by such alteration unless the Card is hotlisted / cancelled before the date upon which any alteration is to have effect.

15. Board Policy - Debit Card

https://www.airtel.in/bank/bankoffers/pdf/Board_Debit_Card_Policy.pdf

16. FAQs

1. What are the offers associated with the debit card ?

• Your Debit Card comes with bouquet of offers across various e-commerce merchants. These offers are funded by Mastercard. Please use the below links to view offers and its usability : Exclusive offers on your Debit Card
• One Night Free with Mastercard - https://specials.priceless.com/en-ap/programs/One_Night_Free_with_Mastercard?id=201910110005&issuerId=&productId=
• One Dines Free with Mastercard - https://www.onedinesfree.com/#/home?program=Mastercard_OneDinesFree
• Online / Purchase offers with Mastercard - https://specials.priceless.com/en-in/homepage
• 2. What are the charges for ordering a Physical Debit & ATM Card?
• a) Personalized Debit Card - incl. GST (Non-refundable):
• - Issuance Price – INR 349
• - Issuance Price (for Current Account) – INR 199
• b) Non-Personalized/Insta Debit Card - incl. GST (Non-refundable):
• - Issuance Price – INR 299.
• c) Annual Maintenance Charges (Non-refundable) incl. GST – INR 199
• (Thereafter on an annual basis from the date of Debit Card PIN set or date of delivery, whichever is earlier.)
• d) Lost card replacement fees (Non-refundable) –
• - INR 349 (for SBA – personalized)
• - INR 299 (for non-personalized)
• - INR 199 (for Current A/c)
• e) Virtual card Issuance – FREE - AMC Virtual Debit Card - FREE (Effective 31 March , 2024) - AMC Virtual Prepaid Card -(Non Refundable) - INR25 + GST
• *AMC charges will not be applicable if customer opts-out from the service before due date.
• 3. What are the Limits I get on my debit card?
• a. SBA Personalized Debit Card (Daily Limit) :
• Online / E-commerce Transaction – INR 25,000
• POS (and Contactless) – INR 25,000
• ATM Withdrawals – INR 25,000
• b. SBA Non-Personalized Debit Card (Daily Limit) :
• - Online / E-commerce Transaction – INR 25,000 - POS (and Contactless) – INR 25,000 - ATM Withdrawals – INR 25,000 (including Micro ATM Withdrawal – INR 10,000)
• c. Current Account Debit Card (Daily Limit):
• - Online / E-commerce Transaction – INR 50,000
• - POS (and Contactless) – INR 50,000
• - ATM Withdrawals – INR 50,000
• 4. How can I track the delivery status of my Debit & ATM Card?
• In case you have placed an order for a Debit & ATM Card, kindly follow the steps below to track the delivery status
• a. Launch your Thanks App
• b. Tap on the ‘Bank’ icon of your screen
• c. Scroll down and choose the option ‘Debit Card’
• d. Choose the option ‘Track your Debit Card Order’
• e. The entire delivery status of your card consisting of the date and status (order placed, packed, dispatched, delivery) will be displayed.
• 5. What if the status shows delivered but I have not received my Debit & ATM Card?
• We request you to kindly check if the card was received by any of your neighbors or anyone at your delivery address. In case you are not able to locate the card, please contact us within 10 days from the date of delivery. We will get it checked with our courier partners.
• 6. What is a Airtel Payments Bank Debit & ATM Card?
• Your Airtel Payments Bank Savings Account comes with a digital debit card that you can use to make payments on all online platforms where debit cards are accepted. You have the option to order the physical card which can be used to withdraw cash from ATMs and to shop at most stores across India. This card is currently issued in partnership with Mastercard.
• 7. What is the difference between a Debit Card and a Digital Debit Card?
• Digital debit card is issued to you upon opening of Savings Account. Digital debit card can be used across all online platforms for transactions. On request, you can also get Debit Card with the same number as digital card. This card can be used for withdrawing cash from ATMs and also to shop at most stores across India.
• 8. Can I use my Debit card to make international payments?
• The Debit card is accepted only on merchants in India.
• 9. What are the charges levied on my Debit & ATM Card for transactions at ATM?
• Other Bank Metro ATMs - 3 free every month, in case of Current account - 1 free every month; post that
• • Cash withdrawal: ₹ 21/txn + GST* (Metro Location - Mumbai, New Delhi, Chennai, Kolkata, Bengaluru and Hyderabad)
• Balance Enquiry, Mini Statement - ₹ 9 + GST
• Other Bank Non-Metro ATMs/Micro ATM other than the 6 cities mentioned above 5 free every month, in case of Current account - 1 free every month; post that
• • Cash withdrawal: ₹ 21/txn + GST*
• • Balance Enquiry, Mini Statement - ₹ 9 + GST
• 10. I have misplaced my card, what should I do?
• In case you have lost your Debit & ATM Card, you should block your card using your App. The steps are given below.
• a. Open the Thanks App and click on the 'Bank' icon on your screen
• b. Enter the 'Debit Card' section
• c. Click on 'Deactivate Card', your card will be blocked
• d. Call customer care at the helpline details and register your request.
• Your card will be blocked and a new virtual Debit Card will be issued to your account. Once that is issued, you can apply for a new Debit & ATM Card.
• 11. How can I set/change my PIN on Debit card ?
• • Open the Thanks App and click on the 'Bank' icon on your screen
• • Enter the 'Debit Card' section
• • Click on 'SET PIN', Enter the OTP >> Set the 4-digit PIN >> Re-set the 4 Digit PIN >> Success
• (Note: You will not be able to set the pin after 3 wrong attempt, please reach out to customer care after 24 hours to unlock the pin)
• Via Micro – ATM:
• - Visit your nearest select banking neighbor-hood channels having APB micro-ATM
• 12. What should I do if my Debit Card is not working?
• If you are unable to transact on your debit card, you may call our Customer Care between 7:00 a.m. and 9:00 p.m. from your registered mobile number. Call at 400 or email at wecare@airtelbank.com.
• 13. Is there any fees for using my Debit Card for retail or online transactions?
• No. There is no fee for using your debit card for retail or online transactions. However, under certain merchant categories like railways and fuel, a fee may be levied by the merchant on every purchase.
• 14. My Debit Card is going to expire soon, should I apply for a new debit card?
• You will receive the new debit card by 25th of the month in which the old card is getting expired.