Our superfast and seamless connectivity, riding on a solid digital foundation, enables us to win quality customers for life.
We expanded our network at a remarkable pace with the largest ever deployment of network sites and optic fiber rollout across the country, offering unmatched connectivity that elevates lives and transforms enterprises. By staying consistent with our strategy, integrating technology, and razor-sharp execution, we sustained industryleading growth.
We are building digital platforms and digital tools, leveraging data science to deliver simplified customer journeys, drive efficiency, and raise the bar on service quality. Our data-driven approach allows us to deliver well-crafted solutions, reliable services that enrich everyday life.
By integrating cutting-edge technologies, strengthening our networks, and prioritising sustainability, we are pushing the boundaries of innovation to stay ahead in digital adoption. We have developed scalable platforms in-house with potential to extend them to other telcos around the world.
All of this is done by embedding sustainability at the core, with accelerated adoption of renewable sources of energy at our network sites, data centres and across our operations. Financial prudence and operational excellence is the foundation for our robust balance sheet, positioning us to channelise investments for future growth opportunities.
A simple and clear strategy to keep the customers at the forefront enables us to win them for life. We offer bundled solutions and exceptional experiences to attract and retain customers on our network. We strive to understand customer needs and offer them the best-suited solutions at competitive prices.
Airtel stands at the convergence of connectivity and entertainment with mobility, home broadband and direct-to-home (Digital TV) offerings. These platforms are powered with Airtel Xstream Play, leading OTT aggregator in the country. It enables seamless experience with single sign-on for customers across the screens.
With digital at its core, Airtel’s business model thrives on three foundational layers – Digital infrastructure, Digital experience, and Digital services. We are building massive data infrastructure to scale and utilise the power of platforms to deliver differentiated digital products and services.
We view growth, investments and financial fitness with the same lens to deliver long-term sustainable performance. Operational excellence has enabled us to deliver industry-leading EBITDA growth, led by healthy revenue growth, operating leverage and War on Waste agenda.
We are future-proofing our networks and integrating intelligence through extensive use of digital tools and data science to bring efficiency and agility. This ensures intelligent planning, deployment, and effective operations management, thereby delivering an exceptional experience.
We serve as a gateway to India for the world, powered by an extensive undersea cable network, vast fiber footprint across India, strong presence in data centres, and long-standing partnerships with enterprises and hyperscalers.
Obsessed to deliver brilliant customer experience across all fronts, we have transformed our services to simplify and improve customer journeys across channels by leveraging technology. Our approach drives holistic improvement across the customer flywheel.
ESG is ingrained in Airtel’s strategy and decision-making to ensure inclusive growth, we are fostering ESG principles across the organisation.
Most sustainable emerging market telco
Awarded ISO 45001 and ISO 14001 certifications
750 tonnes CO2e emissions
At Airtel, we push the boundaries of innovation and convergence to be an enabler for a connected and smarter world, paving the way for an inclusive and sustainable future. As one of the top three mobile service providers by customers globally, we cover more than 2 billion people.
READ MOREOur business segments
* As per GSMA intelligence data
Y-o-Y growth Y-o-Y degrowth
Dear Shareholders,
In the 2023-24 financial year, your Company continued on its consistent growth trajectory, and recorded a life-high revenue market share across the businesses. The digital highway your Company has built with an investment of $50 billion+, today, is empowering individuals and businesses alike with secure and reliable digital solutions. As India moves towards the ambitious goal of being a $35 trillion economy by 2047, your Company will have tremendous opportunities for growth and new avenues of business.
Sunil Bharti Mittal
Chairman
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Dear Shareholders,
The financial year 2023-24 was yet another eventful one for the industry. India saw one of the world’s fastest and largest deployments of 5G technology. Airtel remained at the forefront of this deployment. We have now covered all urban areas as well as many rural areas in the country. We made the bold choice of going with Non-standalone technology for 5G (vs. Standalone). And this has paid off well. We delivered the best customer experience on 5G as per external benchmarks, being awarded by Opensignal in 5 of the 6 categories on 5G experience.
Gopal Vittal
Managing Director & CEO
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We provide a wide array of services, including post-paid, prepaid, roaming, internet, and a range of value-added services.
We provide fixed-line telephone and broadband services to households in 1,290 cities across India, collaborating with the Local Cable Operators (LCOs) to expand our reach.
Our Direct-To-Home (DTH) platform offers a broad spectrum of digital TV services, encompassing both standard and high definition (HD) options equipped with 3D capabilities and immersive Dolby surround sound.
As India’s premier and trusted provider of ICT services, we offer a diverse range of solutions tailored to the needs of enterprises, governments, carriers, and small to medium-sized businesses.
At Airtel, we believe in regular and meaningful interaction with our stakeholders to enable us to understand evolving needs, take steps to mitigate risks and build on emerging opportunities.
Our framework for stakeholder engagement describes a strategy for interacting and collaborating with our stakeholders. It is implemented across various functions within the organisation.
Stakeholder identification and prioritisation
Stakeholder engagement
Understanding stakeholder’s concern
Develop strategic response
At Airtel, we regularly undertake materiality assessments to identify and prioritise the sustainability issues that are most relevant to our operations and stakeholders. These concerns are crucial for identifying sustainability-related risks and opportunities, prioritising sustainability initiatives, and planning our reporting and disclosure activities. We conduct a materiality assessment every two to three years to gain a comprehensive understanding of the issues that could significantly affect our ability to create value.
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At Airtel, sustainability is deeply embedded within our business framework, and is woven within our strategy, operations and business decisions as we focus on creating long-term value for all our stakeholders. This commitment translates into prioritising areas like combating climate change, advancing gender equality, promoting digital inclusion, and waging a war on waste.
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our vision...is to be a globally renowned Environmentally conscious, Socially responsible and Governance-led Company by implementing leading ESG practices and transparent reporting.
Bharti Airtel Foundation, the philanthropic arm of Bharti Enterprises, has been working towards providing access to quality education for the underprivileged children in rural India since 2000. Committed to providing and advocating equitable access to quality education, especially for girls, the Foundation focuses on school-level education programmes and long-term partnerships in higher education space.
Read moreSDGs impacted
Impact since inception
(as on March 31, 2024)
Impact during the year 2023-24
At Airtel, we maintain consistent focus on prudent capital allocation, strategically invest in businesses that enhance value, maximise opportunities, and drive future growth. In addition to driving revenue growth, we emphasise on improving cost efficiencies to generate robust operating cashflow.
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Our consistent focus on expanding network infrastructure along with strong pool of spectrum holding, is empowering India’s digital transformation and helping turn the vision of Digital India into a reality.
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We leverage our intellectual capital to drive innovation and efficiency across the organisation. Our skilled digital workforce, a digitally driven brand, a robust three-layer digital ecosystem, and strategic collaborations with leading global partners form the key pillars of our intellectual capital.
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At Airtel, we are committed to nurturing talent. We prioritise diversity, inclusivity, and employee well-being while aligning with our business goals. Our focus is on creating meaningful careers, developing strong leadership, and delivering an exceptional employee experience.
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We have built strong relationship of trust with diverse stakeholders, including customers, local communities, investors, governmental bodies, distributors, and suppliers. We understand the importance of these relationships in meeting the changing needs of our diverse stakeholders.
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At Airtel, we recognise the critical importance of our natural capital in sustaining operational excellence and strengthening service delivery. As one of the leading global telecommunications providers, we are acutely aware of our environmental footprint and the imperative to harmonise growth ambitions with environmental conservation.
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