Integrated Report and Annual
Financial Statements 2021-22
If there is one defining trait that has marked us out in the crowd, it is our complete obsession with the customer. Be it the beginning of a normal working day at Airtel, or the seeding of an idea that translates into momentous change for the industry, our starting point is always the customer.
We built India’s first commercial 4G network that made high speed mobile broadband a reality. Through our innovation prowess, we have continued to serve our customers in a better way by building the network infrastructure, improving applications and unlocking greater productivity.
We are spearheading India’s 5G roadmap, by leveraging our infrastructure and technical strengths. With its promise of hyperfast speed, ultra-low latency and capacity to carry innumerable connections simultaneously, 5G could help India unlock the digital dividend and build a truly connected society with broadband for all. We intend to create relevant use cases, in order to raise the customer experience on our network.
Partnerships to co-create the 5G ecosystem
To move forward on our 5G roadmap, we have developed best-in-class partnerships with leading global players. These will allow our customers to reap the full possibilities of a hyper connected world.
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We continued to build on the foundations of a strong and leaner balance sheet. We now have untapped firepower in the form of the uncalled portion of the partly paid rights issue and the proposed Google investment in Bharti Airtel. With a deleveraged balance sheet and ability to generate strong free cash flows, we are well placed to capitalise on future growth opportunities and create value for all our stakeholders.
We are obsessed with our customer, and it is this obsession that has led us to continuously raise the bar on innovation so that we can deliver exceptional experiences to them and ensure greater customer lifetime value. At the centre of each innovation is our commitment to foster new connections, experiences, and possibilities for a new generation of customers.
Driven by our customer obsession, we have made significant investments to create a differentiated portfolio of digital services. The digital flywheel of these services is helping us create a seamless experience for our customers and be more efficient. At the same time, it is enabling us to incubate new revenue streams which are growing exponentially and now turning meaningful in the overall scheme of things.
On the back of strong investments and a sharp growth focus, we have achieved scale in each of our business segments with a total customer base of about 360 mn in India alone. With continuous investments, product innovation, convergence capabilities, digital tools and focus on customer experience, we have actually made these businesses future proofed to tap on massive upcoming opportunities.
Competitively placed in Mobile
At the centre of Home Broadband market explosion
Dual opportunity in Airtel Business for rapid growth
Climate change is one of the most critical risks facing humanity. It is incumbent on businesses to stand by governments and communities and address climate issues by considering their own carbon footprint, framing the right strategy to minimise it, and even advocate for policy change and engage customers and employees on the issue. At Airtel, we endeavour to create holistic and sustained value for our stakeholders while protecting our environment and the planet. We stay customer-obsessed and innovation-driven as we reimagine possibilities in the digital world led by a purpose beyond profits.
FY 2030-31 targets
Bharti Airtel Limited (Airtel) is one of the largest homegrown consumer brands and India’s premier integrated communications solutions provider.
Through our four key business segments of Mobile, Homes, Digital TV and Airtel Business, we connect millions of people and businesses to transform lives for the better.
* Based on UN Report dated January 1, 2013
Dear Shareholders,
Amidst new COVID-19 variants, geo-political crises, soaring commodity prices and high inflation, this financial year saw India emerge as a bright spot in the global economy.
Sunil Bharti Mittal
Chairman
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Dear Shareholders,
The Financial Year 2021-22 was exceptional. In particular, the second Covid wave during April to May 2021 was unprecedented – many of us and the people we know were impacted including our own employees at Airtel.
Gopal Vittal
Managing Director & CEO
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Mobile Services (India)
Homes Services
Digital TV Services
Airtel Business
Network
Data
Payments
Distribution
Consumer
Amazon/AWS, Apollo247, Apple, Axis Bank, Byju’s, Cisco, Disney+Hotsar, Ericsson, Flipkart, Google, HDFC Bank, IBM, Intel, Meta, Microsoft, MMT, Nokia, Oracle, Pepsico, Qualcomm, Swiggy, Tech Mahindra, Zee and many more.
Airtel offers postpaid, prepaid, roaming, internet and other value-added services.
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Airtel provides fixed-line telephone and broadband services for homes in 847 cities (including LCOs) pan-India.
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Airtel’s Direct-To-Home (DTH) platform offers both standard and high definition (HD) digital TV services with 3D capabilities and Dolby surround sound.
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Airtel is India’s leading and most trusted provider of ICT services with a diverse portfolio of offerings to enterprises, governments, carriers, and small and medium business.
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Financial Capital is the backbone of every business and at Airtel, our emphasis remains on sustainable revenue growth, cost optimisation, prudent capital allocation and robust operating cashflow generation.
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Our ability to delight customers rests on strong network infrastructure. We continue to invest in the latest technologies and innovative solutions, thereby making our network infrastructure future ready.
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Our ability to delight customers rests on strong network infrastructure. We continue to invest in the latest technologies and innovative solutions, thereby making our network infrastructure future ready.
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With the spirit of “I am Airtel”, we continually strive to foster a culture where each employee is empowered to deliver their best. Our culture, talent and capabilities are reinforced under the GPS umbrella.
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The relationship that we hold with our stakeholders – including customers, suppliers and local communities is intrinsically linked to our commitment towards providing best products and differentiated services.
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At Airtel, we are committed towards responsible and sustainable growth while creating value for our stakeholders, protecting, preserving, and restoring the environment.
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