Airtel VoLTE FAQs

Q1. What is Airtel VoLTE?

Airtel VoLTE (Voice over LTE) is an advanced service through which customers can experience HD quality crystal clear voice with faster call setup time. While using VoLTE services, users can continue to have un-interrupted high-speed 4G internet experience.

Q2. What is the difference between normal voice calls & Airtel VoLTE?

Airtel VoLTE users will experience true HD voice. Airtel customers with VoLTE services can experience superior call quality and faster call setup time compared to normal voice calls.

Q3. How can I identify if I am using Airtel VoLTE service?

Android users can see “HD/VoLTE” icon on the top bar of the screen, which indicates that their phone is ready for VoLTE calls. For iOS users there is no visual representation. However, they can verify VoLTE-readiness through the settings under mobile data.*

For iOS: Settings -> Mobile Data -> Mobile Data Options -> Enable 4G -> Turn on Voice & Data
For Android: Settings -> Settings -> Mobile Network -> Turn on VoLTE call
*These settings may differ from one handset manufacturer to another. In case you need assistance, please call 121.

Q4. Will my current 4G smartphone support Airtel VoLTE services?

Yes, your existing 4G smartphone can be used to experience Airtel VoLTE services as long as you have completed the software upgrade for your smartphone. Please refer to the above section on the page for a list of compatible devices.

Q5. What do I need to start using VoLTE services?

To enjoy our VoLTE services, please follow the steps given below:

1. Verify compatibility of your smartphone model with Airtel VoLTE services (List of devices given in the above section)
2. Ensure that your handset has been upgraded with the latest software provided by your handset manufacturer
3. Ensure that you are using a 4G compatible SIM (Don’t have a 4G SIM? Get it delivered at your door-step)
4. Verify that the VoLTE voice calling feature has been enabled on your smartphone –
   For iOS: Settings -> Mobile Data -> Mobile Data Options -> Enable 4G -> Turn on Voice & Data
   For Android: Settings -> Settings -> Mobile Network -> Turn on VoLTE call
5. For users with Dual SIM handsets, Airtel SIM should be inserted in the SIM slot with data capability and network mode as “4G/3G/2G (Auto)”. Follow these steps to enable the same – Settings -> Sim networks -> Preferred network type -> 4G/3G/2G
   Settings may differ from one handset manufacturer to another. In case you need assistance, please call 121.

Q6. Is Airtel VoLTE available in my town?

Airtel VoLTE Service is currently available in all markets of India.

Q7. Will Airtel VoLTE calls consume data?

No. Airtel VoLTE calls will be charged as per your existing voice plan / pack and would not consume any additional data.

Q8. Do I need a special pack to use Airtel VoLTE?

No. Your existing plan will support all the VoLTE services

Q9. My friend does not have a phone that supports Airtel VoLTE. Can I still make calls to him/her using Airtel VoLTE?

Yes, you can make VoLTE calls to any phone on any other network just like the voice normal calls.

Q10. I am a Dual SIM customer. Can I still use Airtel VoLTE?

Yes. You just have to ensure that the Airtel 4G SIM is inserted in the SIM slot with data capability and select the “4G/3G/2G (Auto)” as the preferred network mode. Follow these steps to enable the same – Settings -> SIM networks -> Preferred network type -> 4G/3G/2G.

Upon verification of the above, your handset should show 4G with HD/VoLTE icon on top bar of the screen, indicating that your device is ready for VoLTE calls.