Airtel sustainability Social Inclusion | Digital Presence | mCommerce

Key Performance Indicators

We are consistently fine-tuning our strategies and strengthening our innovative core to anticipate
and lead change in the global digital landscape.

Key Performance Indicators	2023-24	2022-23	2021-22	2020-21	2019-20
Environment#
Total Diesel Consumption in own premises (L)	19,717,826	19,865,979	18,732,253	16,338,000	14,795,140
Total Non-Renewable Energy Consumption (MWh)	1,645,127	1,601,849	1,427,156	1,310,173	969,864
Total Renewable Energy consumption in own premises for mobile (MWh)	223,930	156,698	91,376	82,917	74,825
Total Scope 1GHG Emissions (tonnes of CO2 eq.)	74,956	70,251	62,713	42,955	38,896
Total Scope 2 GHG Emissions (tonnes of CO2 eq.)	1,036,249	995,794	978,975	880,859	675,100
Network Emissions Intensity:
Carbon Emissions (tCO2e) per terabyte from our network infrastructure	0.089	0.097	0.129	0.162^{^}	0.228
Total Emissions Intensity:
Carbon Emissions (Scope 1 + Scope 2+ Scope 3**) in tCO₂e per terabyte	0.11	0.117	0.154	0.173	0.22
Waste Reduction- Paper Reduction through e-bills in million sheets	494	401	512.76	667	461
Social
Total Contribution towards CSR (Corporate Social Responsibility) and community development Initiatives (INR Million)	129	21.18	31.11	86.35	318.54
Increasing Reach-Number of mobile broadband base stations	9,31,854	8,32,369	752,136	606,783	503,883
Number of Rural Customers (Million)	188.85	179.79	173.98	168.62^***	153.18^***
Employee Training: Average man hours of training provided per employee	14.7	12.2	8.77	23.34	7.07
Training Interventions (no. of unique trainings)	5,548	4,197
Employee Engagement Score (out of 5)	4.29	4.4	4.3	4.3	4.17

Key Performance Indicators	2023-24	2022-23	2021-22	2020-21	2019-20
Environment#
Total Diesel Consumption in own premises (L)	1,97,17,826	1,98,65,979	18,732,253	16,338,000	14,795,140
Total Non-Renewable Energy Consumption (MWh)	16,45,127	16,01,849	1,427,156	1,310,173.28	969,863.79
Total Renewable Energy consumption in own premises for mobile (MWh)	2,23,930	1,56,698	91,376	82,917	74,824.91
Total Scope 1GHG Emissions (tonnes of CO2 eq.)	74,956	70,251	62,713	42,955	38,896.42
Total Scope 2 GHG Emissions (tonnes of CO2 eq.)	10,36,249	9,95,794	978,975	880,859	675,100.12
Network Emissions Intensity:
Carbon Emissions (tCO2e) per terabyte from our network infrastructure	0.089	0.097	0.129	0.162^{^}	0.228
Total Emissions Intensity:
Carbon Emissions (Scope 1 + Scope 2+ Scope 3**) in (tCO2e) per terabye	0.11	0.117	0.154	0.173	0.22
Waste Reduction- Paper Reduction through e-bills in million sheets	2718	401	512.76	667	461
Social
Total Contribution towards CSR (Corporate Social Responsibility) and community development Initiatives (INR Million)	129	21.18	31.11	86.35	318.54
Community Development -number of children under Bharti Foundation Education program		2,600,000+	730,000	450,000+	425,000+
Increasing Reach-Number of mobile broadband base stations	9,31,854	8,32,369	752,136	606,783	503,883
Number of Rural Customers (Million)	188.85	179.79	173.98	168.62^***	153.18^***
Employee Training: Average man hours of training provided per employee	14.7	12.2	8.77	23.34	7.07
Training Interventions (no. of unique trainings)	5,548	4,197
Employee Engagement Score	4.29 out of 5	4.4 out of 5	4.3 out of 5	4.3 out of 5	4.17 out of 5

The boundary for the above data includes Bharti Airtel Limited's India operations, excluding Airtel Payments Bank Limited

# From 2020-21, boundary expanded to include Airtel Owned Retail Stores and Fixed Line Networks ^ From 2020-21 network infrastructure includes own tower sites, third-party network sites and MSCs ** Scope 3 emissions pertain to emissions from upstream leased asset i.e. third party network sites *** The figure includes rural customers for Bharti Airtel Limited and Tata Teleservices

Our Targets and progress

− Target Achieved

↑ Over-achieved

▸ In-Progress

↓ Not-achieved

Material Topic	Targets	FY 2024 Progress	Status
Environment
Green Organisation
Greening the Network	To reduce our carbon emissions (scope 1 and scope 2) by 50.2% by FY ending March 2031, using FY2021 as baseline as per sciencebased targets initiative and GSMA pact	1,111,205 tCO2e carbon emissions (scope 1 and scope 2) in FY 2023-24	▸
	To reduce our absolute scope 3 GHG emissions by 42% by FY ending 2031, using FY2021 as baseline, as per science-based targets initiative	6,575,139 tCO2e Scope 3 emissions in FY 2023-24	▸
	In line with target set by GSMA under Carbon Action Plan for telecom industry, achieve net zero carbon emissions by 2050	We plan to get the long-term (net zero) targets validated by SBTi within 2 years	▸
Resource Efficiency	Ensuring 100% e-waste generated in our operations is reused, recycled, or safely treated for energy recovery each year	E-waste is sold to authorised recyclers/refurbishers	−
Resource Efficiency	Implementing ISO 14001 (EMS) Environment Management System by FY ending March 2024.²	Achieved EMS 14001 certification	−
Social
Empowering People
Digital Inclusion & Access to ICT	Bharti Airtel Limited is committed to positively impact 150 million lives by 2025 by promoting digital inclusivity through extending high-speed 4G data connectivity to data-starved regions and accelerating upgradation of feature phone users to smart phones, making device ownership affordable for low-income groups.	Enabled 4G/5G network connections	▸
Diversity and Inclusion	Ensuring at least 20% women employees by FY ending March 2025	15.8% women employees in workforce as on March 31, 2024	▸
Employee health and well-being	Implementing of ISO 45001 (OH&S MS) Occupational Health and Safety Management System by FY ending March 2024.²	Achieved ISO 45001 Occupational Health and Safety Management System (OHS MS)	−
Community Stewardship¹	To contribute 2% of the average net profit of preceding three financial years, in CSR and social development activities each year	₹129 million contributed to CSR and social development activities in FY 2023-24	▸
Governance
Sustainable Development & Corporate Governance
Corporate Governance	Periodically conduct materiality assessment through formal stakeholder engagement to prioritise ESG focus areas	Revisited materiality assessment in FY2023-24 to ensure continued applicability	▸
Enhancing Customer Experience and Satisfaction	Maintain compliance with EMF radiation levels set by local regulations in line with ICNIRP Standards (International Commission on Non-Ionising Radiation Protection)²	For all the base stations audited by DoT in FY 2023-24, we were compliant with EMF radiation levels	−
Enhancing Customer Experience & Satisfaction	To reduce B2C customer interactions by 20% by FY ending March 2025, using FY ended March, 2023 as baseline.³	~14% reduction in overall B2C customer interactions from FY 2022-23	▸

1 The coverage of targets is only standalone Bharti Airtel Limited (BAL)
2 The coverage of targets is Bharti Airtel Limited and Bharti Hexacom Limited
3 We have expanded our customer resolution framework and moved from tracking customer complaints to customer interactions. This enables us to solve customer issues at every possible touchpoint across offline and online customer journeys. Thereby, we have set ambitious target of 20% reduction in customer interactions during FY 2024-25 over FY 2022-23

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Key Performance
Indicators

Key Performance Indicators

Our Targets and progress