Airtel Postpaid FAQs

1.) What is Airtel Postpaid?

Postpaid is a telecom service plan where you are billed a predetermined amount at the end of the month of usage. The month is called the billing cycle and may not refer to a calendar month.

 

2.) What is the difference between prepaid and postpaid?

The main difference between prepaid and postpaid is that for the prepaid connection you recharge before the usage of the telecom services and in the postpaid connection you pay after the usage.

3.) Which is the best plan for me?

The answer to this depends upon the usage that you have. All Airtel Postpaid plans have unlimited calling, daily SMS and a bundle of data (that can be carried forward to next month up to 200GB if not used) You can choose the one that fits your needs. Check out the available plans here:
https://www.airtel.in/myplan-infinity/

 

4.) How can I upgrade my SIM to Airtel 4G SIM?

You can upgrade to Airtel 4G SIM easily by registering your details here to receive the new Airtel 4G SIM at your doorstep. The new SIM will be sent to you soon and will also have instructions on how to activate the SIM with your number.

 

5.) How can I activate my new 4G SIM? (existing Airtel user)

Here are the steps to activate your new 4G SIM:

 

• SMS SIM <20-digit SIM card number of your new SIM> to 121
• You will receive a confirmation SMS in your inbox. Reply with 1
• Listen to the confirmation call you receive immediately and give your consent by replying with 1

 

Please note, for safety of your account, SMS service remains blocked for 24 hrs post SIM change.

 

6.) How can I switch to Airtel?

Here are the steps to switch to Airtel with zero activation fee:

 

Online:

 

• Visit us at: airtel.in/mnp
• Select your preferred plan by clicking on "buy now" and enter your details to schedule KYC pickup & SIM delivery
• Generate your porting code or UPC by sending a short SMS “PORT to 1900 You will receive the code via SMS from 1901. Please note that the code is valid only for 4 days
• Our executive will visit your location at the selected time slot for SIM delivery and activation
• Keep your documents handy for identity and address proof. Check list of valid docs here.
• Share unique port-in code, valid address & identity proofs with our executive
• It will take us around 48 hours (within same state) & 4 days (interstate) to switch the number from your current operator to Airtel
• You can track real time status of your order on latest version of Airtel Thanks app. Click here to download and login through your port-in number

 

At Store:

 

• Generate Unique Porting Code (or UPC) by sending an SMS PORT to 1900
• You will receive the code via SMS from 1901. Please note that the code is valid only for 4 days* Visit the nearest Airtel store with your documents to complete the KYC and get FREE SIM. For list of required documents, click here
• Share unique port-in code, valid address & identity proofs with our Airtel Friend at the store
• Relax. Your SIM will be activated within 48 hrs (subject to successful address verification)
• You can track real time status of your order on latest version of Airtel Thanks app. Click here to download and login through your port-in number

 

7.) How to switch from Airtel Prepaid to Postpaid?

To switch from Airtel prepaid to Airtel postpaid, all that you need to do is;

 

• Go to the Airtel website: here
• Click on the Prepaid dropdown and then click on the “Switch prepaid to postpaid page”
• Once you choose the plan that you would like to opt for, fill up all your details on the form.

 

Post verification, your plan will automatically be converted to Airtel postpaid in 1-2 business days

 

8.) What are the conditions for porting to Airtel Postpaid?

• In case you have a Postpaid number from any other operator, please make sure that the latest bill outstanding is paid
• Make sure that there is no contractual obligation in your current number
• Your number should be atleast 90 days old with the current operator

 

9.) How can I pay the Airtel postpaid bill after port in to Airtel?

Here are the easy ways to pay your Airtel Postpaid bill:

 

• Airtel Thanks App: link
• Airtel website: www.airtel.in
• Nearest Airtel Store: For store location, visit www.airtel.in/store
• Opt for Standing Instructions from your credit card account: www.airtel.in/si/postpaid
• Opt for NACH for auto debit from your bank account: Visit the Airtel store for this.

 

10.) How much do I pay to switch to Airtel Postpaid?

It is absolutely free, Click here to start.

 

11.) How do I find my Unique porting code or UPC?

To generate your unique porting code or UPC, SMS PORT to 1900.
You will receive the code via SMS from 1901.
Since the code is valid only for 4 days, make sure you generate the UPC code in presence of our executive.
Please note, UPC validity for J&K & NESA is 30 days

 

12.) What are the new guidelines for MNP process?

Here are the MNP guidelines as per the TRAI directive effective from 16th Dec 2019:

 

• The overall time for porting within the same state has been reduced from 96 hrs to 48 hrs.
• There is no change in the porting timeline for national MNP [porting to different state]
• UPC will get generated only post validation of your account
• The UPC will get delivered within 5 min of placing a request via SMS
• The validity for UPC has been reduced from 15 days to 4 days
• You can also cancel your port-out request within 24 hrs of document submission
• In case the payment is overdue with the previous operator, the mobile number will be disconnected from the current operator even after port-in is done
• In such a scenario, the number can be re-activated ONLY if the payment is done within 60 days of the service disconnection

 

*No change in process timelines for J&K and NESA

 

13.) How can I check my port-in status to Airtel?

You can track real time status of your port in request on the latest version of Airtel Thanks app. Click here to download the app and log-in with your port-in number

 

14.) For how long will my no. become inactive if I transfer my number to Airtel?

Your number will be inactive only for a couple of hours that too after midnight when we finally switch your number from your current operator to Airtel. You will be informed about the same via SMS.

 

15.) What all documents do I need to transfer my no. to Airtel?

To switch your number to Airtel, all you need is a unique porting code (UPC) and valid ID/address proof.

 

16.) Can I carry forward my prepaid balance to my new Airtel connection?

In case you are porting within Airtel (from one state to another), your previous prepaid balance will be carried forward to your new account.
If you are porting from other telecom operator to Airtel, please be advised that your entire balance will be forfeited once you switch to Airtel.

 

17.) Can I cancel my port in request?

Yes, you can cancel your port in request within 24 hrs of submitting the documents with the new service provider. To do so, SMS CANCEL to 1900 from the mobile number for which the port-in request was generated.

 

18.) How can I check my Airtel postpaid bill?

You can check your Airtel Postpaid bill at:

 

• Airtel Thanks App: link
• Airtel Website: www.airtel.in

 

19.) How to check data balance in Airtel postpaid?

You can check your data balance in the following ways:

 

• Airtel Thanks App
• Airtel Website > Manage your account section

 

20.) How to change the Airtel postpaid plan?

You can change your Airtel postpaid plan through the Airtel Thanks App.

 

• Select your Mobile number from home screen
• Go to ‘Bills & Plan’ and then ‘My Plan’
• Click on the three dots menu to access the details and change the plan

 

21.) How to download the Airtel postpaid bill?

You can download your Airtel postpaid bill from Airtel Thanks app.

 

• Go to Airtel Thanks App
• Click on your mobile number from app home page
• Go to ‘Bill & Plan’ section
• select the bill you want to download and click on “Download Bill”

 

22.) How to deactivate Airtel postpaid SIM?

To deactivate an Airtel postpaid SIM, you can clear the outstanding dues and send an email to 121@in.airtel.com or call the dedicated helpline 1800-103-0405 to file a request for termination.

 

23.) How to get call details of Airtel postpaid number?

You can view and download your Airtel postpaid bill from Airtel Thanks app.

 

• Go to Airtel Thanks App
• Click on your mobile number from app home page
• Go to ‘Bill & Plan’ section
• select the bill you want to download and click on “Itemized bill”

 

24.) How to check the Airtel postpaid plan?

Here are the steps to check your current plan:

 

• Go to Airtel Thanks App
• Click on your mobile number from app home page
• Select ‘Bill & Plan’ section
• Go to “My Plan” tab

 

25.) How can I get a postpaid connection?

You can buy a new postpaid connection by choosing a plan on the Airtel Website Postpaid connections page here. You will be asked to provide your address for the doorstep KYC and SIM delivery after which your number will be activated.

 

26.) What is the Airtel Family Plan?

The Airtel Family Plans are Airtel Postpaid plans in which you can share your plan benefits with your family members by adding them in your family plan.

 

27.) What all plans are available under Family plans?

You can check the available postpaid plans by selecting your city and then browsing through the plans on the Airtel website postpaid page.

 

28.) How can I add a connection to my family plan?

Here are the easy steps to include an Add On number in your Family plan:

 

• Go to Airtel Thanks App
• Click on your mobile number
• Go to “Manage Family” section
• Invite members to your Airtel Plan

 

29.) Do I have to pay for my additional connections?

The charges of Add On connections depend upon the Postpaid Family Plan you are on.

 

30.) How can I activate Safe Custody on my postpaid number ?

You can activate Safe Custody through Airtel Thanks App.

 

31.) Are there any condition for Safe Custody ?

Safe custody is applicable only for Postpaid numbers, and to avail safe custody you need to clear all outstanding amount (Billed + Unbilled).

 

32.) What services will work during safe custody period?

No services are active during the safe custody period.

 

33.) What is the charges for Safe Custody?

Safe Custody charges is Rs.50 per month.

 

34.) What will happen if my plan data is finished?

You can buy the data packs through thanks app.

 

35.) What are the charges for data pack?

Price	Data
Rs.120	15GB
Rs.240	35GB
Rs.360	50GB
Rs.600	90GB

36.) How do I renew my data packs?

Data packs once purchased will be auto renewed every month. You can deactivate any active data pack by visiting thanks app.

 

37.) What happens to my unused data from data packs ?

Any unused data from data packs will be added to the Rollover quota subject to maximum limit of 200GB