Partner Communication

This section outlines bharti airtel requirements with respect to Partner Communication. bharti airtel believes that Communiaction is the nerve line for any partnership and focuses on establishing a transparent, two-way and trusting relationship with all partners.

Communication with partners is done at different levels

• Functional Directors - Conceptualization of requirement, delivery timing and KPI's
• User Owner - Delivery as per specification, timeline and usage requirement
• Supply Chain Team - Commercial and Contractual Agreements
• Governance Team - Code of Conduct, Contractal Obligations and Ethical Issues

Three types of communications are considered

• Strategic
• Operational
• Need Based

Strategic Communication

Communication of Vision, Missions and business plans. Channels of communications are

• Partnership Meets
• Engagement Meetings

Partnership Meets

Annual event which provides an opportunity to Partners to interact with the Top Management of bharti airtel.

Engagement Meetings

Engagement meetings provide periodic interaction forums with Partner. These meetings emphasize on business priorities and relationship aspects. Meeting cover

• Business Segments Trends and analysis
• Product innovation / technology Roadmap
• Readiness as per bharti airtel needs
• Score Card based improvement plan and status
• Action points on previous meetings
• Any other issues/ grievances etc.

Operational

Communication of business transactions at various stages. Partner portal shall be the preferred mode of communication between Partner and bharti airtel.

Need Based

While strategic and operational communications are more structured, need based communications is on as and when required basis. Communication medium used will depend on the type and nature of the communication.

Partner Disengagement

Bharti Airtel's requirement with respect Partner Disengegement. In cases where seperation becomes inevitable a structured approach is followed to ensure the smooth transitioning.

Types Of Disengagement

Disengagements are classified based on the nature of separation

• Permanent or Temporary
• Phased or Immediate