Open Network FAQs

 What is Open Network?

Over the last few years, Airtel has continuously been investing on its network to provide its customers with a superior network experience. We might not be perfect, however, we are striving to provide a better network wherever you are. Our endeavor has always been to build a more transparent network. This was done not just by opening up our network information to you, but now you can also have real-time information when a new tower is coming up in your locality. Further, we would also inform you if there is any outage in your area. This and many more enhancements, are making our network more transparent than before.

 

What features are new to Open Network?

1. You can get alerts when a new tower is coming up in your locality: We are upgrading our network and you can now get an alert when a new tower is coming up in your area on a real-time basis. You can also see the existing towers at your Home and Work location.

2. Get a Personalized Network Report: You can now check the calls and data performance over the last 15 days. If you are facing issues with our network, you can also diagnose the issue yourself.

3. Check Network Outages in your area, real-time: Facing temporary disturbance with our network? You can get an alert if there is an outage in your area.

4. Get personalized tips, just for you: You can now get personalized tips whenever we identify an issue specific to you.

Will Open Network help me get faster internet?

Open Network map allows you to check the network coverage in your area. It shows you the network towers that are present near the building where you live or work. In case there is 4G coverage in your area and you are still experiencing slow data speeds, you can get personalized tips or can also diagnose the issue yourself to get a better network experience.

 

Will Open Network help me get cheaper call rates?

Open Network provides you with network related information and addresses network related issues. It does not provide any tariff related information. For such information, please visit www.airtel.in.

 

Will Open Network reduce call drops?

Airtel is continuously investing on its network which is likely to lead to reduction in call drops. Through Open Network, you can now view your calls drops in the last 15 days and check the improvement in the network.

 

How can I report a network issue?

Through Open Network, you can now diagnose the network issue on the Network Report Section. You can also diagnose separately for voice and data related issues.

 

Open Network Map is showing good coverage in my area, but I am still facing an issue. What should I do?

It is unfortunate that despite having good coverage in your area, you have to face a network issue. This could be due to multiple reasons like network congestion, topography changes, high indoor activity and outages, and handset or Sim related issues. For handset or SIM related issue, we would proactively alert you or alternatively, you can diagnose the issue instantly. Alternatively, you could also see if there is a current outage in your location.

 

My Network Report is showing a good performance, but I still face a lot of issues. What should I do?

It is unfortunate that despite a good network report, you are still facing issues. This could be due to multiple reasons like network congestion, high indoor activity or outages. We are continuously upgrading our existing network capacity to ensure that you don’t face such problems going forward.

 

What does the term “Existing” Towers mean?

These are the current towers which are functional in your area. Now you can see the nearest tower which is live near your Home or Work location. You are more likely to get a better signal quality if there is an “Existing” tower near you.

 

What does the term “Upgrading” Towers mean and how would it help me?

These are the towers where we are in the process of upgrading them from 2G/3G to 4G network or enhancing the existing 4G network through spectrum addition to provide a better network experience in your locality. If the network map shows such a tower in your area, you will be able to experience high speed data on your devices once the upgrading process is complete.

 

How do I know if there is a new tower coming up in my locality?

If a new tower is coming up in your locality, we will proactively inform you through the ‘Alerts’ section. You can also know by when the new tower would be active so you can experience a better network experience.

 

What does the term “Towers Needed” mean?

These are the locations where we have identified network issues and the only way to resolve them is to install a new tower. We are continuously investing on our network and are working towards improving the network at these locations.

 

What does the term “Towers shutdown” mean?

These are the locations where we had towers but now they have been shut down by property owners or relevant authorities. While you might be facing issues at these locations, we are continuously investing on our network to improve the network experience at these locations.

 

Airtel shows there is 4G in my city, then why am I not getting 4G network in my area?

Through Open Network, our endeavor is to ensure seamless data coverage across the length and breadth of the city. If there is 4G coverage in your area and you are experiencing slow data speeds, it could be because of many reasons. We would provide you a personalized tip, and alternatively you can also diagnose the problem instantly to identify the issue.

 

Is Open Network the online version of Airtel’s customer care?

Open Network allows you to check network coverage in your area, identify if there is a new tower coming up in your locality and helps you diagnose network concerns. For any other service query related to bill payments, data plans, etc., please visit the Help & Support section on My Airtel App.

 

What does Home and Work mean?

Home and Work locations can be viewed by opening the Open network map and selecting from the search option. Open Network identifies the towers serving you during day and at night. The Home and Work location shown on map is the location of towers serving you at that time, aggregated over a certain time period.

Since it is purely an estimated location based on data analytics and is not your actual location, it might not be completely accurate, always.

 

Is my Home and Work location secure and can anybody else access this information?

We ensure utmost privacy of the personal information of every customer. All your personal information, including your Home and Work location, is encrypted end-to-end and accessible only to you.

 

Can I change my Home and Work location?

No. You cannot change your Home and Work Location. However, if you would like to check the network information at any other location, you can search for the location on the Open Network map.

 

My Home and Work location has changed since last time I saw. Why is that happening?

The Home and Work location is based on data analytics over the last 15 days. The location might change every 15 days, if you have been to a different location. 

 

Why is Airtel detecting my Home and Work location?

Open Network underlines our conviction that we are here to provide you with a more transparent and personalized experience. Hence, we have opened up our network information to you at the locations where you spend the majority of your time so we can provide you with a better network experience.

 

How can I use the network report?

The network report has a section each for voice and data, and lets you access the calls and data performance over the last 15 days. You can know the total calls made, number of successful calls or calls dropped. You can also know whether you on a great data network or not by checking your 4G and non-4G data consumed. Further, this information would be available at your Home and Work location.

If you are facing issues with data or voice, you can click on “Facing issues with your data” or “Facing issues with your calls?” respectively.

 

My network report shows 4G and non-4G data. Why are you charging me for non-4G data?

We do not differentiate between 4G and non-4G data tariffs. Hence, you would be charged for all data consumed i.e. 4G, 3G or 2G equally. If you are not experiencing high 4G consumption, you can click on “Facing issues with your data” and diagnose the issue.

 

What does network outage mean?

Network outage is a temporary disturbance in the network which impacts your calls or data experience. You can now see the current outages near you, on the Open Network map.

 

How will I know if there is an outage?

In case there is a network outage in your area, an alert for the outage will be flashed.