Port Mobile Number in 3 simple steps
1Select plan and confirm
port-in request
2Our executive will visit you,
take your details and deliver your SIM
3 Insert the activated SIM to enjoy
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SIM Port - Frequently Asked Questions
How do I port my existing number to Airtel?/ Can I switch to Airtel without changing my number?
Porting your current number to Airtel has never been this easy! Now you can simply place an order online and we will come and deliver the SIM at your doorstep, absolutely FREE. You can also visit any of our stores and we’ll be more than happy to assist you with the process.
You can find the detailed steps to port out your number below –
Placing an order Online:
- To order a SIM online, click here.
- Select your preferred plan and enter your details – Number & Address and you are done!
Our team will get in touch with you, schedule an appointment and an executive will then visit your home to deliver the SIM and collect your documents. Check list of valid documents here.
Visiting Store:
I’ve heard that the porting process is difficult, is it the same for Airtel Postpaid too?
We have a very Consumer-Friendly Porting Process, with the below benefits -
- Faster Process: Once you share the unique port-in code (UPC) and valid address & identity proofs with our executive, your request would be logged into our system. Now it only takes around 48 hours (transfer of number within same state) or 4 days (inter-state transfer) to switch the number from your current operator to Airtel.
- No Downtime during the day: During this time, your current number will NOT be disconnected. You will continue to be on your current operator until the process is complete. On the day of transfer, the number would only be disconnected for a few minutes in the night and you would be duly informed of the same.
- Real-Time tracking: Now you can also keep a real-time track of the entire process on Airtel Thanks App. Simply download the app and register with your current number. To download app click here.
How much do I pay to switch to Airtel Postpaid?
Switching to Airtel Postpaid is absolutely FREE which means there is no activation fees, no home delivery charges and no security deposit. Click here to Apply.
What are the conditions for porting to Airtel Postpaid?
- In case you have a Postpaid number from any other operator, please make sure that the latest bill outstanding is paid
- Make sure that there is no contractual obligation in your current number
- Your number should be at least 90 days old with the current operator
How can I switch to Airtel without changing my number?
Yes, you can switch to Airtel Postpaid Connection without changing your number. To know how, check our FAQs above.
Does this process require any special code?
Yes, you are required to generate a unique porting code (UPC), steps for which are mentioned below
- Generate your porting code (UPC) by sending an SMS to 1900 - PORT <your mobile number>
- You will receive the code via SMS from 1901. Please note that the code is valid only for 4 days. So you must only generate the code when either you are in the Airtel store or when our executive visits your house
*Please note that UPC validity For Jammu & Kashmir and North Eastern states is 30 days.
How long does it take to switch to Airtel?
Once you share the unique port-in code (UPC) and valid address & identity proofs with our executive, your request would be logged into our system. Now it only takes around 48 hours (transfer of number within same state) or 4 days (inter-state transfer) to switch the number from your current operator to Airtel.
*Please note that UPC validity For Jammu & Kashmir and North Eastern states, port-in will take 15 days as per regulatory norms.
I had initiated a port-out request from Airtel, but I want to cancel. How can I do that?
We are happy to know that you wish to continue with us. To cancel your port-out request, send the below SMS – CANCEL <Mobile Number> to 1900 within 24 hrs of request raised.
Is there a way to check the status of my port-in request to Airtel?
Of course! You can do this with with the help of our Thanks app. Simply download the app and register with your current number. To download app click here
For how long will my no. become inactive if I transfer my number to Airtel?
On the day of transfer, the number would only be disconnected for a few minutes in the night and you will be duly informed of the same. There will be no disruption during daytime.
What all documents do I need to transfer my no. to Airtel?
To switch your number to Airtel, all you need is a unique porting code (UPC) and valid ID/address proof.
Can I carry forward my prepaid balance to my new Airtel connection?
If you are porting from other telecom operator to Airtel, your entire balance will be forfeited once you switch to Airtel.
In case you are porting within Airtel (from one state to another), your previous prepaid balance will be carried forward to your new account.
What are the new guidelines for MNP process?
Here are the MNP guidelines as per the TRAI directive effectrive from 16th Dec 2019:
- - The overall time for porting within the same state has been reduced from 96 hrs to 48 hrs.
- - There is no change in the porting timeline for national MNP [porting to different state]
- - UPC will get generated only post validation of your account
- - The UPC will get delivered within 5 min of placing a request via SMS
- - The validity for UPC has been reduced from 15 days to 4 days
- - You can also cancel your port-out request within 24 hrs of document submission
- - In case the payment is overdue with the previous operator, the mobile number will be disconnected from the current operator even after port-in is done
- - In such a scenario, the number can be re-activated ONLY if the payment is done within 60 days of the service disconnection
*No change in process timelines for Jammu & Kashmir and North Eastern states
