Prepaid
DTH
Fiber
FREQUENTLY ASKED QUESTIONS
What payment modes are accepted for recharging services?
Airtel offers a wide range of payment modes. The range includes debit cards, credit cards, UPI, wallets, etc.
How do I see the offers available on online recharges?
Login while making a recharge or download the Airtel Thanks App to see the latest available offers, discounts, or coupons. The app provides eligible customers with these discounts and promo codes on every recharge.
Can I upgrade my existing plans while recharging the services?
Yes, Of course, you can. You need to follow a similar process of recharging your mobile number and select a new prepaid plan instead of the regular one.
What are the steps involved in completing the online recharge?
It’s easily done through the Airtel thanks app. All you have to do is log in to the app, choose ‘Prepaid’ from the manage tab, select your pack and complete the payment process.
Can I cancel my recharge after completing the recharge process?
No. Users can’t cancel a recharge after the recharge is successful.
How will I get the refund if the recharge process fails in-between?
If your Airtel recharge is unsuccessful, you will get the refund within 7-days. In case you are not getting the same, you may contact customer care at 121.
Do we get any OTT subscriptions with online recharge?
Yes, we provide OTT subscriptions for free to our Airtel prepaid customers. These include Disney + Hotstar, Amazon Prime, Wynk Music, and Airtel Xstream subscriptions. So, check out our plans with these subscriptions and buy them to stream online content while sitting at home.
How to contact Airtel customer care?
Contacting the Airtel customer care team is quite simple. All you have to do is either dial our general information number 121 or call 198. You can reach the chat option through the app to talk to the executives.