DTH Service Provider
DTH Service Provider
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Rights of Subscriber | Obligation of Service Provider | |
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1 |
Rights of Subscriber Right to get non-discriminatory DTH services |
Obligation of Service Provider Services shall be provided to the Subscriber on a non-discriminatory basis on fulfillment of requisite conditions, subject to technical and operational feasibility. |
2 |
Rights of Subscriber Right to get notice before taking off channel/s from the platform |
Obligation of Service Provider Service provider shall discontinue exhibiting of any channel only after notice, except during weather disturbances or natural calamities or reasons beyond control of Service Provider. |
3 |
Rights of Subscriber Right to get itemized usage charges. |
Obligation of Service Provider Service Provider shall provide usage details for prepaid DTH services at a reasonable cost information relating to itemized usage charges showing actual usage of service for the period preceding six months. |
4 |
Rights of Subscriber Right to get Call centre service |
Obligation of Service Provider Call Centre of Service Provider shall register complaints of subscriber and provide to the Subscriber unique number. Call Centre shall resolve complaints from subscriber :
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5 |
Rights of Subscriber Right to approach Nodal officer incase of non satisfaction of grievance from Call Centre |
Obligation of Service Provider
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