Manual of Practice for Airtel DTH Customers

24 *7 customer support in 12 languages

North Hub: 0124 4448080

East Hub: 033 44448080

West Hub: 020 44448080

South Hub: 080 44448080

Airtel users can dial *121*6#

Note: For existing customers, please dial from your registered telephone number or keep your customer ID ready to help us serve you better.

Email ID

You can also email your queries, comments or suggestions to us at digitaltv@airtel.com

Procedure and benchmarks for redressal of complaints through the Call Centre.

Procedure

Customer may call Airtel on the Toll Free Number to lodge complaint with the call centre. Our associates are trained to answer Customer queries in 10 languages. On receiving the customer call, our call centre will register the customer's complaint and issue a ticket number to the customer.

Benchmarks

At least ninety per cent of complaints concerning non-receipt of all signals by the Customer save and except due to disturbances of weather or natural calamities, will be redressed and we will restore the signals within a period of twenty-four hours of the receipt of complaint.

We will redress at least ninety per cent of complaints (other than non- receipt of signals) By customer, within a period of forty-eight hours of the receipt of complaint. Provided complaints for Customer coming from remote or hilly tracts or hilly areas or distant rural areas or Disturbances due to weather may be readdressed as early as may be feasible.

All other complaints shall be addressed as early as possible.

Instructions regarding the operations of Airtel DTH Customer Premises Equipments (CPE)

Click here to refer the user manual for instructions on SD box.

Click here to refer the user manual for instructions on SD+ box.

Click here to refer the user manual for instructions on HD+ box.

Please refer to the Direct to Home Broadcasting Services (Standards of Quality of Service and Redressal of Grievances) Regulations, 2007 for duties and obligation of Airtel and rights of customer.

Details and benchmark of nodal officers

In addition to the dedicated call centers, Airtel has nominated nodal officers for redressal of grievances of those customers who are not satisfied with the redressal at the call centre level. Such customers can contact the concerned nodal officer citing the ticket number issued by the call centre.

Kindly click here to get the details of DTH Nodal Officers.

Click here to view the rights of subscriber and obligation of the DTH Service Provider.

Benchmark

The benchmark for redressal of complaints through the Nodal Officers is ten days.

Working Hours:Monday to Friday 9:30am to 6.30pm

Office Address

Bharti Telemedia Limited
Plot No 16,Udhyog Vihar,
Phase IV,
Airtel Center
Gurgaon 122015
Haryana, India