Reduce high infrastructure costs and scale your business faster with Airtel Hosted Contact Center
A customizable platform that evolves with your business. With a “pay as you go” model, leverage Airtel’s robust network and security protocols (SBCaaS), reducing your infrastructure deployment and maintenance costs.
- Product Support
- Network Congestion
Handle customer inquiries related to product and provide technical support
- Our cloud contact center integrates seamlessly with your knowledge base enabling agents to access product information swiftly and troubleshoot issues efficiently.
- Customers receive real-time inventory updates ensuring they are informed about product availability and delivery timelines.
Manage customer grievances during call surges
- During call surges or emergencies like power outages or flash sales our solution helps manage customer grievances.
- Intelligent IVR empowers customers by providing instant answers to simple and repetitive inquiries reducing the workload on agents during peak times.
Exclusive features of Airtel IQ Contact Center Services
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100% web-based solution
Say goodbye to office desks! Agents, supervisors and managers can easily. Manage everything through their web browsers from anywhere at any time.
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Real-time dashboard
Allows the Supervisor to have a unified view of KPIs and conversational insights to implement corrective measures in real time.
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Unified agent workspace
An agent friendly dedicated view of their ongoing conversations, tracks and goals and tools to collaborate with co-workers.
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Historical reporting
Generate and customize detailed call reports, and set them to auto-deliver.
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Outbound dialing
Choose calling modes, set schedules, customize call statuses and callbacks, all using one platform.
Why Choose Airtel IQ Hosted Contact Center?
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One stop solution
No need to talk to multiple vendors for licensing, hosting and usage – everything managed by Airtel end to end.
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Unified SLA
Airtel takes ownership of SLAs across the network and application layers ensuring coordination.
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Bundled pricing
With network and software on the cloud, get reduced Total Cost of Ownership (TCO) with our pay per agent model.
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Mobile caller identification
Boost ROI with an increased pick-up rate by 20%
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Value added services
Benefit from other added services without needing to activate them separately for easier management.
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High scalability
The Contact Centre Software, on the Cloud allows scaling up or down based on seasonality and traffic requirements.
Custom solutions, empowering your business journey
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