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If the resolution provided for the complaint is not satisfactory, then you may choose to file an Appeal with the Appellate Authority either directly to the Appellate Authority through email or facsimile or post or in person, or through the Consumer Care Number of the complaint centre.
Points to remember:
a) The working hours for Appellate Authority are between 9:30 am to 6:30 pm from Monday to Friday.
b) While raising an appeal to the Appellate Authority, the complaint details (Service Request No) shared by the complaint centre should be available.
c) The appeal should be filed within 90 Days of the expiry of the complaint or request resolution time specified by the complaint centre.
d) The Appellate Authority will provide a Unique Reference number within 3 days of reporting the issue.
The Appellate Authority will revert with resolution within 39 days from the date of filing the appeal.