How to Change or Update Contact Details on IndusInd Credit Card

If you are an IndusInd Bank credit card holder, updating your contact details is a straightforward process. This blog will guide you through the various methods to change or update your credit card contact information with IndusInd Bank, using a few easy steps. Make sure that you always keep your information updated with the bank.

Methods to Update Contact Details

IndusInd Bank provides multiple channels to update your contact details, offering flexibility and convenience. Here are the methods you can use:

1. Internet Banking
2. Mobile Banking
3. Branch Visit
4. Customer Service
5. Email Request

1. Internet Banking

Internet banking is a convenient and secure way to update your contact details with IndusInd Bank. Here’s how you can do it:

1. Login: Visit the IndusInd Bank internet banking portal and log in with your credentials.
2. Navigate to Services: Go to the ‘Service Requests’ section.
3. Select Update Contact Details: Click the ‘Update Contact Details’ option.
4. Enter New Information: Fill in your new mobile number, email address, or other contact information as required.
5. Authenticate: Complete the authentication process, which might involve receiving an OTP (One-Time Password) on your registered mobile number.
6. Submit: Review the details and submit your request. You will receive a confirmation message or email once the update is successful.

Read more: How to activate your credit card?

2. Mobile Banking

If you prefer using your smartphone, the IndusInd Bank mobile banking app offers a user-friendly interface to update your details.

1. Open the App: Launch the IndusInd Bank mobile banking app and log in.
2. Menu Access: Tap the menu icon to access various options.
3. Service Requests: Navigate to the ‘Service Requests’ section.
4. Update Contact Details: Select the ‘Update Contact Details’ option.
5. Input New Information: Enter your new contact details.
6. Verification: Authenticate the update by entering the OTP sent to your registered mobile number.
7. Confirm: Review and confirm the changes. A confirmation message will be sent to your updated contact details.

Read more: How to increase your credit card limit?

3. Branch Visit

For those who prefer face-to-face interactions, visiting an IndusInd Bank branch is a reliable option.

1. Locate a Branch: Find the nearest IndusInd Bank branch using the branch locator tool on the IndusInd Bank website.
2. Visit the Branch: Go to the branch with your identity proof and credit card.
3. Request Form: Ask for a contact details update form from the customer service desk.
4. Fill Out the Form: Complete the form with your new contact details.
5. Submit Documents: Provide necessary credit card documents like your ID proof, etc.
6. Acknowledgment: Submit the form and documents to the bank official. They will give you an acknowledgment receipt.

Read more: The best credit cards for beginners in India

4. Customer Service

If you are unable to visit a branch or access online services, you can update your contact details via IndusInd Bank’s customer service.

1. Call Customer Service: Dial the IndusInd Bank customer service number.
2. Authenticate: Verify your identity by providing necessary details like your card number, date of birth, and OTP.
3. Request Update: Request the representative to update your contact details.
4. Provide New Details: Share your new contact information.
5. Confirmation: The representative will confirm the changes and might provide a reference number for future reference.

5. Email Request

For those who prefer written communication, updating your contact details via email is an option.

1. Compose an email: Write an email to the official IndusInd Bank customer care email address.
2. Subject Line: Use a subject line like “Request to Update Contact Details”.
3. Provide Details: Include your credit card number, full name, old contact details, and new contact details in the email body.
4. Attach documents: Attach scanned copies of your ID proof for verification.
5. Send Email: Send the email and wait for a confirmation response from the bank.

Read more: What are the various types of credit card charges?

Tips for a Smooth Update Process

1. Keep Documents Ready: Whether updating details online or at a branch, have your identification documents ready for verification.
2. Check for Confirmation: Always look for a confirmation message or email from IndusInd Bank to ensure your details have been updated successfully.
3. Secure Your Information: Ensure that your contact details, especially your email and mobile number, are secure and not shared with unauthorised persons.

As you can see, updating your contact details with IndusInd Bank is simple and efficient. Choose the method that works best for you, and ensure that you always provide the latest information to the bank. The same goes not just for IndusInd but for any bank or lender.