Ways to talk with Airtel customer care support

Airtel prides itself in the services that it provides to users, starting from seamless prepaid and postpaid connection with 5G network support, to unlimited Wi-Fi, thousands of channels on Airtel DTH and much more. 

But what do you do on the off chance that your Airtel service is not working well and you need help from customer support? How do you get in touch with them? What are the various ways to contact customer support (and resolve your queries at the same time)?

Do not worry, because in this blog, we will give you a detailed overview on all the different ways to get in touch with Airtel customer support. Here’s hoping for a quick resolution!

Different ways to reach Airtel customer care support

There are three different ways to connect with Airtel customer support. Here are the ways:

• Via phone call
• Via the Airtel Thanks app
• Via mail
• Via offline Airtel store

Now, let us look deeper and understand how to actually use these ways to reach out to different types of customer support.

Talk to Airtel customer support via call

Talking to Airtel customer support is one of the first things that comes to mind. The overall process of getting in touch with customer support is also very easy. You just have to call the number, based on the query that you have, explain your issue and you will get an instant solution. Easy, right? Here are the numbers that you can call to talk to Airtel customer support:

Here are all the Airtel customer care numbers that you will need:

Airtel Prepaid & Airtel Postpaid

• For enquiries and requests, with prepaid or postpaid connections, you can call 121 from your Airtel number (Chargeable at 50p/3 mins for advisor access only).
• For any complaints, you can call 198 (Toll-Free).

Airtel Payments Bank

• In case of any query with Airtel Payments Bank, Airtel subscribers can call 400, while others can call 8800688006.

Airtel Broadband

• You can call customer care number 121 from your landline.
• Alternatively, find and call your localised call centre from the list given here.

Airtel DTH

• For queries with Airtel DTH, call 121 for Airtel Users and 9810012345 for Non Airtel Users.

Therefore, if you want to call and get in touch with Airtel customer support, these are the numbers that can help you. Let’s move on to the next way to get in touch with Airtel customer support.

Read more: Airtel Thanks benefits – how to claim, eligibility & redeem

Talk to Airtel customer care via the Airtel Thanks app

Follow the steps given below and you can talk to Airtel customer care with the Airtel Thanks app:

Download the Airtel Thanks app on your phone

The first step is to download the Airtel Thanks App from the Google Play Store or Apple App Store, depending on your device. Once the app is downloaded, make sure the app installation is also complete.

Login to the app with your credentials

After successful installation, open the app and log in using your Airtel number. If you are a new user, make sure that you complete the registration first.

Go to the help & support tab on the Thanks app

Once you’re logged in to Airtel Thanks app, you will see various tabs on the app’s home screen. Look for the ‘Help and Support’ section and select it. This section is specifically dedicated to resolving customer queries and issues with different Airtel services.

Choose your query option

In the ‘Help and Support’ section, you will find many different categories like ‘Mobile Services’, ‘Data Services’, ‘Recharges & Bill Payments’, and more. Tap on the category that is relevant to your query or issue and proceed.

Reach out to Airtel customer care

Once you select the relevant category, you will see a range of common issues and queries listed. Choose the one you want, and you will get a quick resolution. If your issue is not there, tap on ‘Other Issues’. You will be given options to reach out to the customer care executive. You can choose to have a live chat with an executive, request a callback, or send an email as well.

Talk to Airtel customer care via mail

If the above methods are not working for you, then you can also drop a mail to Airtel customer support and get a quick resolution. Here is the email ID: 121@in.airtel.com.

Talk to Airtel customer care offline

If all the above methods do not work, then there is always the option of visiting your nearest Airtel offline store. Airtel has a vast network of offline stores all over India, so you won’t have any problem locating one near to you.

Thus, the next time you face any issue with your Airtel services, make sure that you do not worry. When you are with Airtel, there is always a solution for anything. Try out any of the methods given above and you will have a quick answer for all your queries.

Read more: How to refer and earn money with the Airtel Thanks app?