Experiencing call drops or sudden call endings can be frustrating, especially when you’re in the middle of an important conversation. If you’re facing this issue with your Airtel network, don’t worry, there are steps you can take to troubleshoot and potentially resolve the problem. Here’s a simple guide to help you tackle the “call ended” problem on your Airtel prepaid or postpaid connection.

Check Signal Strength

Signal strength plays a crucial role in the quality of your phone calls. If you notice frequent call drops or sudden call endings, the first step is to ensure that your phone is receiving a strong and stable signal from the Airtel network. You can usually find the signal strength indicator on your phone’s display, represented by bars or dots. If the signal indicator shows a weak signal, try moving to a different location with better network coverage. Indoors, thick walls and other obstructions can weaken the signal, so stepping outside or moving closer to a window might help improve reception.

Restart Your Phone

In many cases, technical glitches or temporary network issues can cause call drops or disruptions in service. Restarting your phone can effectively clear out these temporary issues and refresh your device’s connection to the Airtel network. When you restart your phone, it essentially reboots its operating system and reloads all the necessary software components, including the network settings. This process can help resolve minor software glitches that might be affecting your phone’s ability to maintain a stable connection to the Airtel network.

Check for Network Outages

Sometimes, call drops and connectivity issues can be caused by larger network problems, such as outages or maintenance activities. Before troubleshooting your device, it’s a good idea to check if there are any reported network issues in your area. Airtel provides various channels for customers to stay informed about network status, including its official website and the Airtel Thanks app. By visiting these platforms, you can quickly check for any ongoing outages or disruptions in service that might be affecting your ability to make or receive calls.

Update Network Settings

Outdated or incorrect network settings on your phone can also contribute to call drops and other connectivity issues. To ensure that your device is configured properly for use with the Airtel network, it’s a good idea to periodically check and update your network settings. Most smartphones allow you to access these settings through the device’s settings menu, typically under the “Mobile Networks” or “Cellular Networks” section. Look for options like “Network Operators” or “Network Settings,” and choose the option to update or refresh your network configuration.

Contact Airtel Customer Support

If you’ve tried the previous steps and are still experiencing call drops or other connectivity issues on your connection, it’s time to seek assistance from Airtel’s customer support team. Airtel offers various channels for customers to reach out for support, including phone support, email, live chat, and social media platforms. When contacting customer support, be prepared to provide details about the issue you’re experiencing, including the frequency of call drops, any error messages you’ve encountered, and steps you’ve already taken to troubleshoot the problem.

Also Read: How to Connect Airtel 5G to Smartphones

Conclusion

So, addressing the “call ended” problem on your network involves this series of simple yet effective troubleshooting steps. With this, you can resolve most connectivity issues and enjoy uninterrupted phone calls.

Moreover, Airtel offers the Airtel Thanks app, which provides a convenient platform for managing your prepaid or postpaid services, checking for network updates, and accessing customer support resources. By taking advantage of these resources, you can ensure a seamless and reliable experience on your Airtel SIM card connection.