How to Raise a Complaint in the Airtel Thanks App

The Airtel Thanks app is your one-stop destination for everything that is Airtel. Be it paying utility bills, recharging your smartphone’s prepaid or postpaid plans, getting the perfect Wi-Fi connection for your house or buying new DTH packs and lots more – Airtel Thanks is the ultimate online payments app. Now, with so many positives in its hat, there are times when Airtel services do not work as per the expectations. While there could be many reasons to this, you would be relieved to know that you can now raise tickets on the Thanks app. Keep reading to learn how to raise a complaint in the Airtel Thanks app.

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How to register a complaint in the Airtel Thanks app?

Worried that your Airtel services are not delivering up to the mark? Fret not! We assure you that we will help you resolve the issue pretty quickly. Here are the steps on how to register a complaint in the Airtel Thanks app:

1. Make sure you have the Airtel Thanks app installed in your mobile device.
2. Open the app and quickly scan through the tabs on the bottom bar.
3. Locate the help button and click on it.
4. Once on the Help page, you can choose to either chat with the Airtel bot instantly or raise a new set of complaints.
5. If you are looking for a quick and instant resolution to any of your issues, click on Chat Now. Select your language, type in your issue and our bot will help you accordingly.
6. Now, once you have raised a request or an issue, that is recorded in the complaints section.
7. The chatbot will give you a resolution that works out. Otherwise, you could also reach out to our customer support team if you feel that the resolution is not working.

Thus, it is pretty easy to raise a complaint on the Airtel Thanks app.

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Benefits of raising complaints requests in the Airtel Thanks App

These are some of the biggest benefits of raising your complaints and requests on the Airtel Thanks app:

Get quick answers to all your doubts

The chatbot will provide you with an instant and viable solution.

Replies are instant and easy to understand

It ensures that you get an instant reply without being on hold for long hours while you try to connect with an agent.

Completely digital process

The whole troubleshooting process is digital and seamless.

Better than calling up numbers and waiting

It is far more effortless as compared to being sent down the rabbit hole of phone numbers and their extensions.

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Types of Complaints or Requests that can be raised in the Airtel Thanks App

There are many types of complaints and requests that you can raise on the Airtel Thanks app. As long as your queries are based on something that is Airtel, a product, an offering, or discounts – then you can expect to receive a viable solution for it. The Airtel chatbot is like your very own digital assistant which is designed to help you out in a myriad of ways.

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How much time does it take for Airtel to address the complaints and requests raised?

As we have mentioned above, the Airtel chatbot is quite smart and provides solutions instantly. However, there might be cases when the issue at hand is far more complex and needs human support. In such cases, you can get in touch with our executives, and a quicker resolution will be provided to you in no time.

Thus, Airtel ideally resolves your requests or complaints instantly. However, there can often be disruptions with Airtel’s services due to large-scale occurrences. For example, if your Airtel DTH connection is not working well after a cyclone, then the chatbot or our online executives will ask you to for some time until the on-field technicians can help.

Regardless, you can stay assured that Airtel always puts customer satisfaction on a high priority. It is what has made Airtel such a beloved brand in India. Keep using Airtel services and whenever you face any hiccups, the Airtel Thanks chatbot is always there for you.

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