How to get a refund from FASTag?

FASTag has streamlined the toll payment process on Indian highways, making it quick and efficient. However, there are instances where users may need to seek a refund from their FASTag account, such as overcharges, account closure, or security deposit retrieval. In this blog, we will help you through the processes that will enable you to get a refund from FASTag if you think that the amount has been debited from your account by mistake. 

What do you mean by FASTag Refunds?

FASTag refunds can be necessitated by several scenarios, including discontinuing the service, rectifying erroneous charges, or reclaiming a security deposit. The refund process can vary slightly depending on your service provider, but the general principles are the same.

General Steps to Get a Refund from FASTag

Here are the typical steps you should follow to initiate a FASTag refund:

1. Log Into Your FASTag Account: Access your FASTag account through the official app or website where you manage your tag and transactions.
2. Verify Your Balance: Before proceeding, check your FASTag account balance to confirm the amount that you are eligible to be refunded.
3. Navigate to the Refund Section: Look for a section like ‘Manage Account’, ‘Wallet’, or ‘Refund’ in the app or website.
4. Request a Refund: Fill out any required forms or details, specifying the reason for your refund. You might need to provide documentation or evidence in case of discrepancies.
5. Submit the Request: After filling out the necessary information, submit your refund request. Ensure you receive a confirmation number or email for your records.
6. Follow Up: If you don’t hear back within the expected timeframe, follow up with customer service using the contact details provided on the service provider’s website or app.

Read more: How and where to stick FASTag?

How to Get Refund from Airtel FASTag

Airtel FASTag users can follow these specific steps to facilitate their refund process:

1. Access the Airtel Thanks App: Start by logging into your Airtel Thanks app.
2. Select FASTag Account: Go to the Airtel Payments Bank section and select your FASTag account.
3. Request for Refund: Inside your FASTag dashboard, look for options related to account closure or refund and select the appropriate option.
4. Complete the Required Details: Provide any necessary information such as your FASTag ID, registered mobile number, and the reason for the refund.
5. Submit and Confirm: Submit your request and ensure you receive a confirmation for future reference.

How to Get a Refund of FASTag Security Deposit

When closing your FASTag account, you may also be eligible to receive a refund of your security deposit. Here’s how to approach this:

1. Close Your FASTag Account: Initiate the closure of your FASTag account through the app or website of your provider.
2. Apply for Security Deposit Refund: During the closure process, ensure you tick or select the option to request a refund of your security deposit.
3. Provide Necessary Documentation: You may be required to submit documents like KYC (Know Your Customer) forms or the original receipt of the security deposit.
4. Complete the Process: Follow through with any additional steps required by your provider to finalize the refund of your deposit.

Read more: FASTag and the significance of colours

Tips for a Smooth FASTag Refund Process

• Keep Records: Maintain records of all your transactions and correspondence regarding FASTag. This can be helpful if disputes arise.
• Update Your Details: Ensure that your contact information and bank details are up to date in your FASTag account to avoid any delays in receiving your refund.
• Be Proactive: If you notice discrepancies in your account or if you are charged incorrectly at a toll plaza, report it immediately to rectify the issue sooner.

Getting a refund from FASTag, whether it’s for a balance in your account or a security deposit, is straightforward if you follow the correct procedures. For Airtel FASTag users, using the Airtel Thanks UPI app to get your FASTag money refunded back to you is also quite easy. 

However, you should understand that you can only get the refund when there is a genuine error. If the FASTag issuing bank finds out that the error is something to do with your FASTag, and not an error from the bank, then you will not get refunded. Make sure you are completely aware of all the FASTag rules and regulations before applying to get a refund. 

Download the Airtel Thanks payments app today and use it for your regular recharges, bill payments, and so much more.