Speak to Airtel customer care while travelling abroad

Travelling abroad is a special time, when you are stepping onto a new land, eager to experience it fully. But what happens when your telecom network starts giving you the jitters? From bad connectivity to clarity about plans when you are abroad – there can be a whole host of issues that may plague you when you are abroad. And nobody likes to face these problems when they are there to enjoy themselves in the first place.

However, that is so not the case when you are on the Airtel network. With Airtel’s international roaming plans, you will have a strong connection, ample data benefits and a lot of talktime so that you can call back home and tell them about your experiences in real time! 

But, what if suddenly your Airtel connection also starts giving you problems? No worries at all, because with Airtel, you will be able to contact customer care in no time. In this blog, we will give you the guide on how to get in touch with customer care from Airtel, even when you are travelling.

Airtel customer care number when abroad

To reach out to Airtel customer care when abroad, make sure to call: +91-9910099100 (International toll free). If you are unable to call, you can also send a message to the same number on WhatsApp. 

Do not worry about any time zone differences, because at Airtel, we guarantee you that our international customer care agents are there for you, 24×7. Feel free to call this number and get your doubts resolved in no time.

Thus, at the end of the day, with Airtel, you can always be fully assured that our customer service will always be with you, be it night or day, 24×7. 

Read more: How to activate international roaming from Airtel?

Get instant solution from Airtel Thanks chatbot

Instead of calling customer care, you can also get help from the Airtel Thanks app itself. Here are the steps on how to get an instant solution from the help section of the Airtel Thanks app:

• Make sure you have downloaded the Airtel Thanks app on your phone. The app is available across Google Play Store and Apple App Store, so you can get it on both Android and Apple phones. 
• Log in to the app with your phone number. 
• Now on the bottom half of the app, you will see the help section.
• Click on it.
• Now, choose the category from where you want the help. You will see various sections such as ‘Mobile Services’, ‘Data Services’, ‘Recharges & Bill Payments’, and more.
• Once you select the relevant category, you will see a range of common issues and queries listed. If your issue is listed, you can tap on it to get a solution. 
• In case your issue is not listed, tap on ‘Other Issues’. You will see other options to reach out to the customer care executive. You can choose to have a live chat with an executive, request a callback, or send an email as well.

Read more: How to keep Airtel SIM card active while travelling abroad?

Download the Airtel Thanks app for the best features

If you are travelling abroad, then make sure that you download the Airtel Thanks app before you leave Indian soil. Why? Because with the Airtel Thanks app, you can keep a proper track of your IR pack recharge, how much data has been used, the total talk time left and other data. 

In addition to this, you can also check all the prepaid and postpaid plans available for international roaming and you can add other packs to your existing plan. What’s more, Airtel now offers in-flight roaming packs as well, which means that you will not get bored on the next 12-hour flight you take to a different country!

The Airtel Thanks app, however, is not just for your IR plans, but it offers so much more. Right from the very best of Airtel’s prepaid or postpaid plans, the ability to make UPI payments to anyone, and so much more. 

To use the Airtel UPI feature, just open the Airtel Thanks app, go to the Pay section, select Scan & pay, scan the QR code and complete your transaction. Airtel UPI is safe, transparent, and instant so that you can be at absolute peace. 

Read more: How to check Airtel international roaming balance?

Make your life easier, download the Airtel Thanks app and explore its best features today!