Steps to reach out to Airtel customer care executive

Airtel and its services are extremely popular all across India. From prepaid recharge plans to postpaid connections and more, Airtel can help you with your connectivity requirements all day long. And yet, there can be times when you find out that you are not getting the desired service speed.

In such cases, you should contact the customer care executive at Airtel. And for this, you will need the Airtel Thanks app on your phone. 

In this blog, we will give you the detailed guide on how to reach out to a customer care executive from Airtel.

Airtel Customer Care Number

Here are all the Airtel customer care numbers that you will need:

Airtel Prepaid & Airtel Postpaid

• For enquiries and requests, call 121 from your Airtel number (Chargeable at 50p/3 mins for advisor access only).
• For complaints call 198 (Toll Free).

Airtel Payments Bank

• In case of any query, Airtel subscribers can call 400, while others can call 8800688006.

Airtel Broadband

• Call customer care number 121 from your landline.
• Alternatively, find and call your localised call centre from here.

Airtel DTH

• 121 for Airtel Users and 9810012345 for Non-Airtel Users.

These are the numbers that you can contact to reach out to Airtel customer care executive via phone. However, you can also reach out to Airtel customer care via the Airtel Thanks app for a quicker resolution of your doubts. 

Read more: Airtel Thanks benefits – how to claim, eligibility & redeem

Steps to reach out to Airtel customer care via Airtel Thanks app

Follow the steps given below and you can get in touch with your Airtel customer care executive in no time:

Download the Airtel Thanks app

The first step is to download the Airtel Thanks App from Google Play Store or Apple App Store, depending on your device. Once the app is downloaded, install it on your phone.

Login to the app with your credentials

After successful installation, open the app and log in using your Airtel number. If you are a new user, you will need to register first by providing your Airtel number and the necessary details.

Go to the help & support tab

Once you’re logged in, you will see various tabs on the app’s home screen. Look for the ‘Help and Support’ section and tap on it. This section is dedicated to resolving customer queries and issues.

Choose your query option

In the ‘Help and Support’ section, you will find several categories like ‘Mobile Services’, ‘Data Services’, ‘Recharges & Bill Payments’, and more. Tap on the category that is relevant to your query or issue.

Reach out to Airtel customer care

Once you select the relevant category, you will see a range of common issues and queries listed. If your issue is listed, you can tap on it to get a solution. If your issue is not listed, click on ‘Other Issues’. You will be given options to reach out to the customer care executive. You can choose to have a live chat with an executive, request a callback, or send an email as well.

Having problems with your Airtel service? Then get in touch with Airtel customer care and receive an instant solution, in almost no time! Or you can also download the Airtel Thanks app on your phone to get your doubts resolved soon. 

So, next time you face any issue with your Airtel services, don’t fret. Simply open the Airtel Thanks App and reach out to the customer care executive at your convenience.

Read more: How to refer and earn money with the Airtel Thanks app?

Download the Airtel Thanks app to unlock a world of benefits

Also, do remember that the Airtel Thanks app is not just for complaints or for help. Instead, the Thanks app is tailormade for anyone who has an Airtel service or is looking to get one. You can recharge your prepaid or DTH connections, pay postpaid or broadband bills, browse the different plans available and so much more.

In addition, you can also use the Airtel Thanks app to pay insurance premiums, open and manage your new Airtel Payments Bank account, make UPI payments, apply for a credit card or a personal loan and a lot more.

It all depends on what you want and how you want. The Airtel Thanks app is always there for you.