Modus Operandi

Fraudsters trick the customer to download a screen sharing app.

•Using such app, the fraudsters can watch / control the customer’s mobile / laptop and gain access to the financial credentials of the customer.

•Fraudsters use this information to carry out unauthorized transfer of funds or make payments using the customer’s Internet banking / payment apps.

Precautions

•If your device faces any technical glitch and you need to download any screen sharing app, deactivate / log out of all payment related apps from your device.

•Download such apps only when you are advised through the official Toll-free number of the company as appearing in its official website. Do not download such apps in case an executive of the company contacts you through his / her personal contact number.

•As soon as the work is completed, ensure that the screen sharing app is removed from your device.