Modus Operandi

• Customers use search engines to obtain contact details / customer care numbers of their bank, insurance company, Aadhaar Updation center, etc. These contact details on search engines often do NOT belong to the respective entity but are made to appear as such by fraudsters.

•Customers may end up contacting unknown / unverified contact numbers of the fraudsters displayed as bank / company’s contact numbers on search engine.

•Once the customers call on these contact numbers, the imposters ask the customers to share their card credentials / details for verification.

•Assuming the fraudster to be a genuine representative of the RE, customers share their secure details and thus fall prey to frauds. 

Precautions

•Always obtain the customer care contact details from the official websites of banks / companies.

•Do not call the numbers directly displayed on the search engine results page as these are often camouflaged by fraudsters.

•Please also note that customer care numbers are never in the form of mobile numbers.