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As the retail landscape continuously evolves, businesses need technology that is easily scalable.
Imagine creating personalized campaigns for increasing acquisition, driving retention KPIs, reducing cost of returns, and improving customer experience through better reach, seamless connectivity backed by cloud-based platforms to support it. However, retail companies face difficulties with integration of new technologies. Airtel Business offers a suite of solutions that help you accelerate your digital transformation and your business priorities.
- New User Acquisition
- User Retention
- Customer Operations
- Customer Success
- Build Agile Networks
An online furniture brand achieved 3000+ signups in their first campaign by targeting audiences near their store using Airtel IQ Hyperlocal Marketing.
- Audience targeting with 5 key parameters and 50+ interest cohorts, providing rich insights from over 350 million users.
- User-friendly platform with multiple channel capability.
- Instantly measure campaign effectiveness through comprehensive real-time analytics and reporting.
Airtel IQ Assured delivery is being leveraged by retail and ecommerce organizations to improve customer retention.
- Create omni-channel campaign flows basis customer propensity or order delivery status to optimize retention costs.
- Delivery Assurance through multiple channels with near-zero latency for time sensitive communication like OTPs, etc.
Airtel IQ is enabling eCommerce companies to improve call pickup rates by field executives thus improving delivery percentage.
- Utilize features like click to call, Mobile CLIs and CNAM to improve pick up rates.
- Leverage platform capabilities to augment accuracy of the customer delivery location thereby helping eCommerce platforms reduce return to origin.
Leverage our Airtel IQ Business Collaboration solution to reduce capex across contact centers.
- Software agnostics solutions for seamless office and remote use.
- Effortless integration of MS Teams, cloud center and Airtel technologies.
- Managed services available for end-to-end ownership.
Our consistent 99.5% network uptime enables you to work strive towards increasing same day delivery of orders.
- Use one centralized box for network and firewall functions, thus reducing reliance on manual checks.
- Latest network technologies to ensure your stores never go offline.
- Optimize WAN, enhance security, and control everything centrally for efficient management.
From retail to ecommerce, empowering your business with custom solutions
Products suited for your business needs
Why Airtel for retail and ecommerce?
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Exhaustive audience insights
Leverage sharp insights from 355 million+ users to segment better and drive impactful marketing campaigns.
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Delivery assurance
Our strength in core connectivity ensures we deliver communication better than anyone else, providing better experience to your customers.
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Better network control
Agile, reliable and secure networks with adjustments on the go.
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Optimize costs
Reduce hardware costs with us by employing cloud-based collaborative solutions as per your need.
Customer success stories
Airtel IoT helped Kent Cameye scale up seamlessly
Kent Cameye received a seamless and secure connectivity to manage personal data and an IoT platform to do SIM cycle management.
