Hosted Call Center: A Cost-Effective Customer Service Solution
The evolution of customer service operations has led businesses to seek innovative solutions that not only str... more
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March 9, 2022 -
6 min read
IVR for Banks – Benefits and Use Cases
Those who head financial institutions are well aware of how technology has changed the way consumers interact ... more
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February 16, 2022
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- 6 min read
The Power Of CPaaS: A Complete Overview
With recent data providing amazing insights into the growing popularity of the Communication Platform as a Ser... more
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February 16, 2022
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- 6 min read
Cloud Telephony – Significance & its Use Cases for Business
During the pandemic, businesses have faced disruption and remote employment has become the new normal for ever... more
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February 16, 2022
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- 5 min read
Business Process Monitoring – A Tool to Automate Process Improvements
Business improvement in a Fast-Changing Landscape With customers becoming increasingly demanding and rapidly ... more
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February 5, 2022
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- 7 min read
All You Need to Know About Cloud PBX
Cloud PBX refers to an internet-based virtual PBX system that answers all calls and routes them to the appropr... more
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February 5, 2022
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- 6 min read
Encrypted Calls with End-to-End Security: The Gold Standard for Private Communication
E2EE is a secure communication method that ensures the safety and confidentiality of encrypted phone calls unt... more
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February 3, 2022
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- 7 min read
Omnichannel Marketing for Seamless Customer Experience
There are over 4.6 billion internet users across the globe. On average, an individual uses 3-4 digital devic... more
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January 20, 2022
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- 5 min read
How Does a Pilot Number Work and Why Do You Need It?
Businesses that handle high call volumes understand that every interaction matters. Did you know that ineffici... more
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January 20, 2022
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- 7 min read
How Call Deflection Can Help Enterprises Deliver Better Customer Experience
Did you know that according to IBM’s report, the AI agents can handle 81% of frequently asked questions with... more
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December 20, 2021
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- 6 min read
