In an age where instant communication is paramount, WhatsApp has become an indispensable tool, especially in t... more
October 25, 2023 
4 min read
One-time passwords (OTPs) are a useful tool for many businesses today. These codes are sent to consumers’ re... more
June 22, 2023 6 min read
Today’s consumer has changed in two significant ways. First, the number of touchpoints they use to engage wi... more
June 19, 2022 6 min read
You must be aware that customer relationship management refers to how a company acquires and retains customers... more
June 19, 2022 6 min read
Real-Time communication is the technological phenomenon that allows us to send and receive texts instantly and... more
June 18, 2022 5 min read
When the best and largest eCommerce companies fail to deliver as promised or desired, what do you do? You fret... more
June 18, 2022 6 min read
Customer satisfaction and consistent communication are the cornerstone of business success. Satisfied customer... more
May 28, 2022 5 min read
CRM refers to the system for managing the relationship with customers - developing, acquiring, and retaining c... more
May 28, 2022 7 min read
Data has become the new oil for businesses. Advancements in technology and the adoption of digitisation across... more
May 28, 2022 6 min read
A customer relationship management system, or CRM, is designed to manage, identify and track consumer needs an... more
May 27, 2022 5 min read
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