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Frequently Asked Questions
1. How to activate the Amazon Prime membership received with Airtel service (prepaid/postpaid/broadband)?
To activate your free Amazon Prime membership plan, you must download the Airtel Thanks app on your
smartphone. Open the Thanks app and click on the 'thanks benefits' banner. You will see all
the
benefits and OTTs available to claim here. Click on the Amazon Prime section and then follow the
on-screen
instructions to activate your free subscription.
You can visit https://www.airtel.in/blog/airtel-thanks-app/claim-amazon-prime-on-airtel-complete-guide/
or view tutorial on youtube: You can visit https://www.youtube.com/watch?v=pvtOr0g88fU
2. Is Amazon Prime Video free for Airtel users?
Yes, Amazon Prime Video is free for Airtel prepaid, postpaid, and broadband users. Multiple prepaid plans offer free subscription for Amazon Prime Video Mobile and trial edition. Whereas all postpaid plans except the 399 plan offers Amazon Prime Video at no extra cost. Similarly, various broadband plans also have the Prime Video offer.
3. How to get free Amazon Prime Video subscription with Airtel recharge?
You can get free Amazon Prime Video subscription with various recharges of prepaid, postpaid, and broadband. Please check the Airtel website or Airtel Thanks app to know more details.
4. How to activate the Amazon Prime plan after recharge?
All eligible users will see a voucher for Amazon Prime Video in the Rewards section of the Airtel Thanks app. Click on Claim Now to activate your free membership.
5. What is the number of screen limits with the Airtel Amazon Prime recharge plan?
The screen limit depends on the plan chosen and activated.
6. How can I check my Airtel Amazon Prime Video subscription plan validity?
You can check validity and other plan related details on the Airtel website, or the Airtel Thanks app. Select the plan you wish to recharge with and click on ‘view details’ or a similar option to check the Amazon Prime video’s plan validity.
7. Does the Airtel Amazon Prime plan work on other devices like tablet, laptop, and TV?
It depends on the Prime Plan you have chosen. Some of the plans only offer free mobile edition of Amazon Prime. Please check the details completely beforehand.
8. How to upgrade the existing Airtel recharge plan for Amazon Prime subscription?
You can only upgrade the recharge plan for Amazon Prime subscription by taking a different plan which offers a better version of Amazon Prime.
You cannot upgrade to another Amazon Prime plan by staying in the same recharge plan.
9. How to get offer related details for the Airtel Amazon Prime subscription plan?
You can check the offer related details on the Airtel prepaid, postpaid, and broadband page by clicking on Buy option. The details will automatically pop up for your reference.
If you are using the Airtel Thanks app, you can tap on the ‘view more’ option to know more details about the offer.
10. Can I upgrade my Airtel Amazon Prime plan to premium subscription plan?
Please explore other Airtel Amazon Prime Subscription offers to upgrade to a premium subscription. You cannot upgrade the subscription to premium while staying in the existing plan.
11. How can I switch from my existing membership to Airtel Amazon Prime subscription recharge plan?
If you are at the end of your plan’s validity, you can just pick for an Airtel Amazon Prime subscription recharge plan for your next recharge. Or you can speak to an Airtel customer executive to make a switch.
12.What all features do I get with an Amazon Prime subscription recharge plan?
You can get a free trial of the platform for 30 days or you can get Amazon Prime whole membership for 6 months with Amazon Prime subscription recharge plans. It depends on the plan you have chosen.
13. What will happen to my Amazon Prime Video membership if my recharge validity is over?
Your membership will be deactivated, and services cancelled until you renew your recharge plan.
14. How can I claim my free OTTs in Airtel Xstream Play App
(SonyLiv, Lionsgate Play, fancode, Manorama Max, Eros Now,
HoiChoi, Chaupal, Socialswag, Kanccha Lannka, humgama, Docubay, ultra, nammaflix, Shemaroome
etc.)?
You get 22+ OTTs for free in Airtel Xstream Play app when you recharge with select prepaid plans. Get OTT apps like SonyLiv, Lionsgate Play, Fancode, Manorama Max, Eros Now, HoiChoi, Chaupal, humgama, ultra, nammaflix, Shemaroome and more for free. Recharge with the prepaid plan which gives free access to Airtel Xstream Play App. Now, download Airtel Xstream Play App and login using this prepaid number. A pop-up of ‘Claim Now’ will appear. Click that and enjoy your free access to most popular OTTs. Link to claim: https://www.airtelxstream.in/