Airtel Black – Terms & Conditions

Please read these- Terms of Service (“Agreement”) carefully before completing the registration process for ‘Airtel Black’ and/or using the ‘Airtel Black’ service.

 

This Agreement creates an agreement between you (‘User’ / ‘You’ / ‘Your’), Bharti Airtel Limited and/or Bharti Telemedia Limited and/or Bharti Hexacom Limited, as the case may be (‘Airtel’) (together with its affiliates, Service Partners, “we” or “us”) regarding user’s use of the ‘Airtel Black’ service, including any app (“Apps”) that facilitate use of the ‘Airtel Black’ service ("Service").

 

Organizations collaborating with Airtel in delivering its services are referred to as “Service Partners”.

 

The Service includes the benefits defined below:

 

1. The ‘Airtel Black’ (“Plans”) is an offer being provided by Airtel, to their customers in India.

 

2. The “Plans” are valid for Retail /COIP/ Commercial (in Commercial, only for Airtel Xstream Fiber, does not apply to DTH) segment (basis details registered with Airtel during time of acquisition) customers who have/ are willing to have more than one of Airtel Xstream Fiber, Airtel DTH & Airtel Postpaid connections in the prescribed telecom circles, across India.

 

3. Customers can get on “Airtel Black” in two ways:

 

Airtel Black Fixed Plans / Entertainment plans: As part of Airtel Black Fixed plans, there will be a limited number of “Fixed rental” plans, with a set combination of the Airtel DTH and Airtel Xstream Fiber , along with their associated benefits. If you opt for an Airtel Black Fixed Plan, you must select one of these offerings:

 

^*Airtel reserves the right to provide specific Airtel Black benefits for 399 rental plan

In addition to the above specified minimum connections customers can add- additional Airtel Postpaid add on &/or Airtel DTH secondary connections, as per the plan offering on a free/paid basis (depending on the existing plan construct). The exact count of add on allowed for each of the service will be dependent on the Airtel Black Plan type- Custom or Fixed and will be covered further in this document.

 

While the plan construct shared above is fixed in nature, Airtel reserves the right to remove/modify any Airtel Black Fixed Plan. Airtel will inform you of such changes in advance.

 

Customers can use their existing Airtel Xstream Fiber and Airtel DTH connections to migrate to Airtel Black Fixed Plans. In this case, the rentals for the services will change as per the construct of the selected Airtel Black Fixed plan. Customers can also activate new connections in Airtel DTH and Airtel Xstream Fiber as part of these Airtel Black Fixed Plans.

 

Specific terms and conditions apply for- “Airtel DTH Box HD or Xstream Box/Hybrid Box", as part of Airtel Black (if availed) - shared below *

 

Airtel Black Fixed Plans are currently available in select few towns in India.

 

Airtel Black Custom Plans: As part of Airtel Black Custom plan, customers can also create their own “plan” by bundling at least two active connections of different services – Airtel Postpaid, Airtel Xstream Fiber, Airtel Fixed Plans &/or Airtel DTH.

 

Customer can bundle the connections, both existing and any new connection, through the available offline or online journeys. On merging any two category plans, the customer will get INR 100 off on total bill of the services. Also, on adding every subsequent line (up to Bundle limit), the customer will get additional INR 100 off on the total bill. For Example:

 

1) A customer is having an existing postpaid connection with rental of INR 399 and buys a broadband of INR 799. The total rental in this case will be INR 399+799-100= INR 1098.

 

2) A customer buys 1 Postpaid family plan of INR 599 and simultaneously buy an entertainment plan (black fixed plan) of INR 1099. The total rent in this case will be INR 599+1099-100= INR 1598

 

INR 100 off offer on bundling two or more category Plan(s) is a limited time offer, available on new connection(s) starting April 1, 2024 only. Airtel has a right to revoke the discount offer at any point of time as per discretion.

 

Customer is free to continue on his current plan or take any of the open market plans. To opt in for an Airtel Black Custom Plan, the existing Airtel Xstream Fiber or Airtel Postpaid must be on a minimum rental of INR 399/- All connections must be in active state. Minimum Rental of DTH will be INR 260(exclusive of taxes)/-

 

Exceptions:

 

• Bundling of entertainment plan (black fixed plan) of rental value INR 399 (10 Mbps + TV) will not give any discount to the customer and is out of the discount construct.
• Postpaid add-on(s) will not be eligible for INR 100 discount construct
• COIP postpaid connection(s) with rental value less than INR 399 will not be eligible for the discount
• DTH secondary connection(s) will not be eligible for INR 100 discount construct.

In case of unbundling (removing one or more services from the bundle), the discount associated with the service will also be removed.

 

Airtel Black Bundle Limit: Total connections/lines that can be bundled as part of Airtel Black Custom Plan: A maximum of 6 Airtel Postpaid parent connections can be bundled under these “Plans”.

 

Each Airtel postpaid parent connection can have 8 add on connections, as well. Postpaid “data card & voice only” connections can also be bundled. Also, up to 2 Airtel Broadband/Xstream Fiber connections can be taken in a single Airtel Black Custom Plan. A maximum of up to 2 Airtel DTH accounts can be taken in a single Airtel Black Custom Plan, each with a maximum of 3 secondary connections can be taken in a single plan. All case as illustrated above can be bundled together to enjoy the benefits of Airtel Black Plan, together.

 

Advance Pay benefit for “Airtel Black Plan”: Customer opting for any Airtel Black plans have an option to pay INR 3300 as an advance pay against future unbilled amounts and avail benefit of hardware & installations/activation at No Extra Cost for at max one Airtel Xstream Fiber and one Airtel DTH connection within Airtel Black Plan.

 

The advance pay amount gets transferred as advance balance against services activated within Airtel Black plan. This advance balance will be fully applicable against individual outstanding billed amounts of Broadband or DTH or Postpaid services without any deduction.

 

Advance payment of INR 3300 is non-refundable once all services opted as part of Airtel Black services are activated.

 

Advance Pay benefit for “Airtel Black Fixed Plan 399”: Customer opting for 399 Rental Airtel Black plan have an option to pay INR 3300 as an advance pay of which INR 2800 will be used against future unbilled amounts and INR 500 against hardware & installations/activation for at max one Airtel Xstream Fiber and one Airtel DTH connection within Airtel Black Plan.

 

The advance pay amount of INR 2800 gets transferred as advance balance against services activated within Airtel Black plan. This advance balance will be fully applicable against individual outstanding billed amounts of Broadband or DTH or Postpaid services without any deduction.

 

Advance payment of INR 3300 is non-refundable once all services opted as part of Airtel Black services are activated.

 

For 3999 Airtel Black Fixed Plan, Advance payment is INR 14000 only.

 

4. Unbundling and opting out of Airtel Black Plans:

 

4. Unbundling and opting out of Airtel Black Plans:

 

All Airtel Black plans are designed to offer additional value to its customers. Should there be an event where any ‘Airtel Black customer’ chooses to opt out of Airtel Black plan or discontinue with any of service- Airtel Xstream Fiber &/or Airtel Postpaid & or Airtel DTH, Airtel reserves the right to charge the value/amount for but not limited to- Xstream Box or STB, Router, Modem and so on, as provided, during unbundling. Also for cases where (only if) customers got an Activation fee waiver for new Airtel Xstream Fiber/Airtel DTH connection, customer will need to pay the same (amount as applicable for activation fee waiver), in the event unbundling of service(s) if done within 3 months from date of availing this benefit. If in case the customer opt in for a new DTH HD Box or Xstream Box or Router as part of Airtel BLACK scheme of Hardware & Installation Charges- the customer can unbundle and continue outside of Airtel BLACK but must be in active state at all times. Failing which, Airtel reserves the right to recover the DTH box or Router given as part of this scheme, immediately.

 

Specific terms and conditions apply for- “Airtel DTH Box HD or Xstream Box/Hybrid Box”, as part of Airtel Black (if availed) - shared further section.

 

5. Common terms for Airtel Black Plans:

 

5.1: Hardware & Installation charges, as part of Airtel BLACK:

 

5.1: Hardware & Installation charges, as part of Airtel BLACK:

 

Hardware and Installation charges towards Airtel DTH HD Box or Hybrid Box: This charge is towards the DTH HD or Hybrid Box which is non-refundable in nature. Customer will need to pay the charges for all DTH boxes separately that he/she opts in for, as part of Airtel BLACK. Secondary DTH connection will be charged INR 500 lesser than the cost of primary DTH box opted in for (BLACK HD Box price less INR 500/- or BLACK Hybrid Box price less INR 500/-, as the case may be). Upgrade to HD or Xstream Box/Hybrid Box will be charged at the same cost as that of the primary DTH box cost prevalent in the market, at that point in time. Specific terms and conditions apply for- “Airtel DTH Box HD or Xstream Box/Hybrid Box ‘’, as part of Airtel Black- shared at the bottom of this document. For DTH Box, pricing construct and scheme type refer to link https://assets.airtel.in/teams/simplycms/web/docs/CPE-Schemes-Apr-2023-new.pdf

 

Customer has an option to avail hardware & Installation/activation at no extra cost benefit by subscribing to Airtel Black with Advance Pay mode.

 

Installation charges towards Airtel Xstream Fiber: This charge of INR 1500/- (inclusive of GST as applicable) is towards the activation charges for a new Airtel Broadband/ Xstream Fiber connection, which is non-refundable in nature. Customer will need to pay the charges for all Broadband connections separately (max 2 as part of one Airtel BLACK) that he/she opts in for, as part of Airtel BLACK.

 

Airtel Black customers can avail benefit of free broadband activation while subscribing to Airtel Xstream Box along with new broadband connection at the time of Airtel Black activation.

 

Customers have to pay the aforementioned Hardware and Installation charges towards each and all of the new service, that they opt in for at the time of Airtel BLACK subscription. Notably, the Hardware and Installation charges mentioned herein as part of this document, can only be availed through limited sales channels of Airtel, currently- Airtel Own Stores, Airtel’s authorized sales representatives and Airtel digital properties (but not limited to these only). This offer cannot be availed from the Airtel retailer store /General Trade selling DTH connections.

 

Customer has an option to avail hardware & Installation/activation at no extra cost benefit by subscribing to Airtel Black with Advance Pay mode.

 

5.2 Partial Order Fulfillment

 

In case of a partial order fulfillment where one or more new services cannot be activated due to unforeseen limitations, Airtel reserves the right to transfer payment made against Advance Payment scheme or Hardware & Installation charges from the non-activated service to the activated services. Customer have the right to opt-out of this process by contacting airtel thru registered channels.

 

5.3 Broadband (Airtel Xstream Fiber) Bundling within Airtel Black

 

All Airtel Black plans are a postpaid construct and hence services within Airtel Black plan are also in postpaid payment mode. New Airtel Xstream Fiber connections acquired as a part of Airtel Black will be Postpaid payment method only.

 

Customers who have bought / renewed their ARP plan can bundle into Airtel Black anytime and the ARP will convert to a monthly plan inside Airtel Black. Any excess balance as part of the ARP will be adjusted against future outstanding billed amounts of the Airtel Xstream Fiber section of Airtel Black Bill.

 

Only Customers from select towns can bundle Airtel Xstream Fiber prepaid connection into Airtel Black. The list of towns whitelisted for bundling into Airtel Black is as per Airtel’s discretion and can change from time to time as per policies.

 

If Airtel Xstream Fiber prepaid customer bundles his/her connection into Airtel Black, the Broadband will be converted from Prepaid to Postpaid mode. Any existing Airtel Xstream Fiber prepaid main account balance will be adjusted in subsequent bill cycles against Airtel Xstream Fiber outstanding billed amount.

 

If a customer in a Prepaid Broadband City unbundles their Fiber connection from Airtel Black, the connection will continue to remain in Postpaid mode. If a customer wishes to revert their connection into Prepaid mode, they can do so through registered airtel channels like Airtel Thanks App, Contact Centers & Airtel Stores.

 

Prepaid mode in Airtel Xstream Fiber is present only in select towns.

 

5.4: Excess Balance Adjustment Rules:

 

To elevate the ‘One Bill’ promise under Airtel Black and provide true single payment experience, please note that Payments against any Airtel black service/s shall be utilized to settle overall billed or unbilled amount of any services under Airtel black account. Excess balance in any Airtel black service/s will be utilized to settle overall billed or unbilled amount of any services under Airtel black account.

 

For example, if customer has excess balance of INR 1000 in broadband account. Now, he/she chooses to add this broadband service to Airtel Black with new DTH service. Let us suppose under first bill, total outstanding amount generated against Airtel black account is INR 800, where INR 500 is generated against broadband service and INR 300 is generated against DTH service. Now, excess balance of INR 1000 will be utilized to settle overall outstanding balance of INR 800 against both broadband and DTH services. INR 200 will be utilized for subsequent Airtel black bills in similar manner.

 

5.5: Other conditions:

 

The rental of the individual connections in an Airtel Black Fixed plan cannot be changed while being a part of the fixed plan, but can be changed in the Airtel Black Custom Plan to any available plan at that time. Customers using DTH connections as part of Airtel Black Fixed Plan can freely choose a DTH pack of their choice basis the available packs in the market, at any given point in time. All Customers will be entitled to get a specific pack for the DTH connection bundled in Airtel Black Fixed Plans. In case customer choses to subscribe a new DTH pack of lower denomination, the remaining amount from the previous pack shall be passed on as accrued balance to the customer without reducing the overall billing amount for the Airtel Black Fixed Plan. The customer may use such accrued balance for availing subscription of new channels and/or various value added services offered with DTH connection.

 

The monthly billing amount of Airtel BLACK plans with DTH may vary due to the Daily Burn Rate nature of DTH.

 

Airtel BLACK customers who would have opted in for new Airtel Xstream Box under the “Airtel Xstream Box at fully refundable security deposit of INR1500” scheme (live till 16th Dec’21- date inclusive), will continue to be governed by the terms and conditions as applicable to them at the time of onboarding. Airtel and its customers are fully liable to honor the commitments as per laid guidelines.

 

Under ‘Priority Resolution’, Airtel Black Customers will get a priority resolution in comparison to the other customers at our call centers and stores.

 

All Airtel Black customers get access to a ‘Dedicated Relationship Team’, which means that calls will be attended by a team of specially trained advisors. However, this does not refer to a dedicated relationship personnel for a particular customer.

 

Under ‘60 seconds call pick up’, Airtel Black customers will be connected to our dedicated relationship team within 60 seconds once they opt for the option to connect to an Advisor on the IVR. Actual call pick-up time may exceed 60 seconds only in case of high call volume or due to multiple factors leading to network disruption due to reasons beyond Airtel’s control such as inclement weather, topographical/geographical factors.

 

All of these benefits are only applicable for 699 and above Airtel Black rental plans.

 

Under ‘Free Service Visit’, we offer Free Service visit for DTH/Xstream Fiber to all Airtel Black customers, which is otherwise chargeable. This service is only applicable for 699 and above rental plan.

 

To opt in for Airtel Black, the existing Airtel Stream Fiber or Airtel Postpaid must be on a minimum rental of INR399/- per service in case of Soft Bundling. All connections must be in active state while creating an Airtel Black Plan.

 

The plans can be activated through the designated touch points only. This can be digital channels like- Thanks app, Online, etc. & offline through Airtel representatives.

 

Customer must have the specified minimum number of connections active, to activate the “Airtel Black Custom Plan”

 

While activating the plans, with existing connections (Airtel Broadband/Stream Fiber or Airtel Postpaid or Airtel DTH) or newly activated connections (Airtel Broadband/Stream Fiber or Airtel Postpaid or Airtel DTH), the customer would have to take complete bill payment liability for all accounts.

 

The bill cycle for all connections in the plan will get re-aligned to a new bill cycle. Once the “plan” is activated there will be a single bill cycle for all accounts. The new bill cycle and new billing date under the selected Airtel Black plan may be different from all or any of the existing billing dates.

 

The bill payment for Airtel Black plans can be made on postpaid or broadband connections subscriber ID – which is the mobile number (MSIN) for the postpaid connection or DSL ID/ Landline number for the broadband connection. For DTH, any recharges done will be credited to only DTH and will not be adjusted as Airtel Black plans’ bill payment. This will later be adjusted against DTH usage only.

 

Airtel Black bill can only be paid through Airtel Thanks App or Airtel Website www.airtel.in

 

In case of partial payments made against an Airtel Black Plan bill, the paid amount would get proportionately distributed as per the individual rental of each of the services.

 

Any non-payment of Airtel Black bill, would lead to service barring for all bundled accounts.

 

Customer using “voice only landline & Centrex only services”, cannot move to Airtel Black Plan

 

These plans cannot be combined with any other offers and/or discounts provided by Airtel.

 

If an Airtel Black customer calls the dedicated customer support number, it will be toll free for an Airtel number while it will be paid if contacted through a Non-Airtel number.

 

All other specific terms and conditions for Airtel Xstream Fiber/DTH & Postpaid shall apply to Airtel Black Plans. The offers & waivers explicitly mentioned only for Airtel Black Plans herewith shall be applicable to Airtel Black Plans only. All other plans/connections of Airtel Xstream Fiber/DTH & Postpaid shall be governed by the applicable specific terms and conditions.

 

The benefits under this Plans are not transferable. No exchange or redemption for an equivalent cash amount or in any other form shall be allowed.

 

These Terms and Conditions shall constitute an agreement between Airtel and each subscriber. By subscribing to the Plans, subscriber accepts the same as binding upon him/her.

 

Airtel will be entitled to postpone, suspend, modify or cancel the plans or any aspect thereof, across the entire territories of service or any part thereof, at any time with or without notice, for any reason, including, but not limited to, business decisions, technical limitations or difficulties, changes in law, regulatory directions, or for events beyond Airtel’s reasonable control such as force majeure or acts of God. If Airtel suspends or cancels the Offer, any or all aspects of the Offer shall be null and void as per Airtel’s decision. Airtel will not be liable to compensate any subscriber for any postponement or cancellation or for any reason directly or indirectly arising out of this Offer.

 

AIRTEL PROVIDES ALL SERVICES ON AN AS-IS-AS-AVAILABLE BASIS, SUBJECT TO THE REQUIREMENTS OF APPLICABLE LAWS DEALING SPECIFICALLY WITH THE PROVISION OF THE SERVICES. AIRTEL DOES NOT WARRANT THAT ANY OR ALL SERVICES AND/OR PRODUCTS, TAKEN TOGETHER OR INDIVIDUALLY, WILL BE FIT FOR PURPOSE, WILL BE AVAILABLE, OF A SPECIFIC QUALITY, UNDISRUPTED, ERROR FREE OR ACCURATE, OR THAT ANY ERRORS, INACCURACIES OR DISRUPTIONS WILL BE CORRECTED. AIRTEL EXPRESSLY DISCLAIMS ALL WARRANTIES OF MERCHANTABILITY OF FITNESS FOR A PARTICULAR PURPOSE.

 

Please note that the statements in these terms and conditions do not constitute any general representation from Airtel regarding Airtel’s services or its availability. Airtel’s network and the provisions of the Offer is available on an ‘as is where is available’ basis and Airtel makes no representation, guarantee or warranty regarding the availability, fitness for any specified purpose or error free operation of the network. Network availability may be affected due to various reasons including force majeure, acts of god, inclement weather, topographical/ geographic factors, maintenance work, availability of interconnection with other networks, etc.

 

Any dispute or claim (contractual or non-contractual) arising out of or in relation to this agreement, including disputes as to its formation, will be governed by and construed in accordance with Indian laws. Subject to the point above, Airtel and the subscriber submit to the exclusive jurisdiction of Courts at New Delhi alone.

 

The Airtel Black plans, which were previously offered as Airtel Home offer & One Airtel Plan, have been modified to the above rules as of 3rd January 2020 & 01st July 2021, respectively and customers can no longer avail the offer as per any older rules. However, unless they opt for changes or benefits under new Airtel Black offerings, their existing plan charges will continue to operate.

 

Security Deposit (For select towns only)

 

Security Deposit (SD) is a one-time deposit of INR1000 collected irrespective of the payment modes, applicable for select towns only. Airtel has the right to define the towns where Security Deposit will be collected as well as the rights to change deposit value anytime, in future, as per its own discretion. Security deposit collected will be used in case of permanent disconnection of all Black connection(s) only, to be adjusted against outstanding balance.

 

Security Deposit will be refunded post adjustment of any outstanding balance if not cleared by the customers and is subject to customer returning all the Airtel assets back in working condition. Refund will not be initiated in case of broken or tampered assets. Airtel reserves the right to decide whether the asset(s) is broken or has been tampered with.

 

The above mentioned plans and their complete benefits, as may be updated from time to time, are available on the Airtel website.

 

Specific terms and conditions for- “Airtel DTH Box HD or Xstream Box/Hybrid Box ‘’, as part of Airtel Black

 

1) Use of Airtel DTH HD/Xstream Set top box (STB):

 

a) Airtel STB shall be used only for domestic purposes and it shall not be used for commercial purpose or received by commercial establishment subscriber who opts for an Airtel Black plan that entitles the customer for Airtel DTH services. Customer can choose to upgrade or take a new Airtel DTH connection.

 

b) The Subscriber has satisfied himself/herself/itself with the features of the Airtel STB, Adaptor and ODU (outdoor unit) (together “Customer Premise Equipment’s (CPE)”) and has agreed to receive the Airtel STB on “As-It-Is-Basis” and shall not tamper with or in any manner, including but not limited to unlocking or jail-breaking of the Airtel STB or original firmware(s) or software(s) of the Airtel STB.

 

c) Nothing contained herein shall be construed as creating any arrangement for transfer of title, ownership or interest including rights of any intellectual property in/of the Airtel STB and/or CPE in favor of the Subscriber.

 

d) The Subscriber has no right to sell, lease, assign, and transfer or otherwise dispose-of the Airtel STB and/or the CPE in any manner whatsoever.

 

e) The Airtel STB and/or the CPE shall at all times remain the property of Airtel.

 

2) Repossession of Airtel Xstream STB:

 

a) Airtel has the right to repossess the STB if the Subscriber fails to purchase subscription for continuous period of 1 months

 

b) In the event Airtel repossesses the STB in terms of this clause, Authorized representative shall visit the subscriber’s address for uninstallation of STB and/or CPE.

 

5) Warranty Clause:

 

Airtel grants a limited warranty for use of the Airtel Set Top Box. Airtel Set Top Box comes with a warranty of 1 year by design.

 

6) Breach of Terms and conditions:

 

Where the Subscriber:

 

Fails to have continuous active usage for 1 month for whatsoever reasons, all of the following consequences shall ensue, namely:

 

Airtel shall be entitled to receive back/repossess the STB;

 

Airtel may exercise any other recourse or remedies that it may have, whether in law or in equity.

 

7) Intellectual Property Rights:

 

Nothing contained herein shall be deemed to grant the customer either directly or by implication, any right, by license or otherwise, in respect of any Intellectual Property, including in any software, concepts, know-how, processes, development tools, techniques or any other proprietary material or information that it may provide the customer in the course of provision of service and any products and devices.

 

8) Subscriber Data:

 

a) The Subscriber hereby authorizes Airtel to collect, retain and use information as per the privacy policy of Airtel which is made available at www.airtel.in.

 

b) The Subscriber acknowledges and agrees to abide by the terms and conditions of use of the STB, as per the terms of the Airtel Customer Application Form (CAF) and regulations prescribed in Tariff order issues by TRAI from time to time.

 

9) Contact Details:

 

Contact Address : Bharti Telemedia Ltd.,
Airtel Center, Plot No. 16, Udyog Vihar,
Phase – IV, Gurgaon – 122015,
Haryana, India
Call: +91-124-4222222
Fax: +91-124-4243252

 

10) No Liability:

 

a) The Subscriber acknowledges and agrees that, Airtel shall not be liable for any indirect, incidental, special, consequential or exemplary loss or damages, howsoever arising, including loss of data.

 

b) The Subscriber acknowledges and agrees that save and except refund of the Security Deposit as per terms herein, Airtel shall not be liable to make any payment or incur or suffer any liability to the Subscriber, under any circumstances whatsoever.

 

11) Dispute Resolution:

 

All disputes shall be governed under the laws of India and are subject to the jurisdiction of the Courts of Delhi only.

 

12) Acceptance of terms

 

Subscription to this offer shall be treated as unconditional acceptance by the participating Subscriber to all the applicable terms and conditions.

 

13) This offer is exclusive of any other offer/scheme/programme run by Airtel. Airtel reserves the right to extend, cancel, discontinue, prematurely withdraw, change, alter or modify this offer or any part thereof at its sole discretion at any time during its validity as may be required in view of business exigencies and/or changes by regulatory authority and/or statutory changes and the same shall be binding on the subscriber.