Airtel Black FAQs

Airtel Black plan helps you combine your Airtel accounts like Postpaid, Broadband & DTH together under a single Airtel plan. As an Airtel Black customer, you enjoy the following benefits:

• One Bill
• One Call Centre
• Dedicated Relationship Team
• Priority Resolution
• Free Service Visits for all services bundled together
• Buy now & Pay Later on Airtel Shop

Airtel Black – Add to Bill is a bundling offer for all Airtel and Non-Airtel users to add multiple Airtel services at a discount of Rs. 100 on adding any different service line after the first line. For Example – One can add an entertainment pack at a discount of Rs. 100 if they are already have an existing Postpaid.

All the plans that have a combination of Broadband and DTH are called entertainment bundles. Entertainment bundles are available win multiple speeds ranging from 10Mbps to 1 Gbps internet + DTH.

Add to bill is only applicable on two different category lines. You cannot add one more postpaid to a family plan at discounted price.

You can create your own bundle by buying any two or more LOB / category plans from Airtel and get a discount of Rs. 100 on every new service added after first service.

You can add/remove accounts from Airtel Black plan as per your convenience. However, it may have implications on the discounts & benefits (as applicable) availed by you as an Airtel Black customer. A minimum of 2 services are required to be an Airtel Black customer.

If you buy 399 entertainment bundle with advance payment, he/she needs to pay Rs. 3300 for the same. Out of this total, 2800 Rs. Will be adjusted against the bill and Rs. 500 will be non-refundable installation fee. If you buy this plan on monthly basis, you will be required to pay Rs. 2500 as non-refundable activation fee.

You cannot bundle two plans of same LOB. To have a discount on same category LOBs, the bundle should have a mix of multiple LOB categories. For example: If you have want to buy 2 BB connections , bundle both with a Postpaid connection to have a mixed bundle. In this case the total discount would be Rs. 200 on the total bill.

The best way to buy 1BB, 1PP and 1DTH is to bundle an Entertainment plan with a Postpaid mobile plan. You will get benefits of OTT and one bill for all services. You will get a discount of Rs. 100 on your total bill.

In this case, since two LOB plans are getting bundled, the discount will be Rs. 100. The total bill in this case would be Rs. 998.

Postpaid paid add-ons are not eligible for the discount.

Yes, you can add your COIP connection to the bundle. However, the discount would be applicable if your COIP connection bill is more than Rs. 399.

You can add up to a maximum of 2 Broadband, 2 DTH and 6 Postpaid Parent connections to the bundle. By doing this, you can avail a maximum discount of Rs. 900 per month on the total bill.

Yes, you can opt for two different addresses for Broadband and DTH.

In case of only BB installation on Monthly basis, the cost of installation would be Rs. 1500 + first month rental.

In case of Entertainment Bundle installation on Monthly basis, the cost of installation would be Rs. 2500. You can save the installation cost by paying Rs. 3300 as advance payment which will get adjusted against your bill.

In the above case, the cost of installation would be Rs. 1500 if you buy on a Monthly basis. However, you can get free installation if you pay Rs. 3300 advance for the new broadband / DTH and this amount will be adjusted against the total bill of Airtel Black and the broadband / DTH bought (The new bundle).

In the above case, the cost of installation would be Rs. 1500. However, you can get free installation if you pay Rs. 3300 advance for the new BB and this amount will be adjusted against the total bill of Airtel Black (BB+DTH)

In the above case, the cost of installation would be Rs. 1500 and a Xstream Android box would be installed.

You cannot bundle two entertainment plans in a single bundle. The best way to club all the services is to bundle one entertainment bundle with 1 standalone Broadband and 1 standalone DTH. In the above case, the cost of installation would be Rs. 5500 (Rs. 2500 for entertainment bundle and Rs. 1500 each for 1 broadband and 1 DTH). However, to avoid the installation cost you can pay Rs. 9900 (Rs. 3300 for entertainment bundle and Rs. 3300 each for 1 broadband and 1 DTH) advance and this will be adjusted against one common bill of all your services.

If you opt for advance payment you get exempted from the activation fee of Rs. 2500 and get free of cost installation which includes the box cost and wiring.

If you buy an Entertainment bundle and DTH is not installed for some reason, you will get activated on BB plan of the same speed you had opted for in the plan.

If you buy entertainment plans on monthly basis in a security deposit town, you will have to pay 2500 (Installation)+1000 (Security deposit)=3500 Rs.

If you buy entertainment plans on advanced basis in a security deposit town, you will have to pay 3300 (Advanced)+1000 (Security deposit)=4300 Rs.

For existing 3999 customer, you can simply go to Thanks App to avail your offer of free DTH.

You can watch companion app only on 1 (one) screen.

In the above case, you will be required to pay Rs. 1500 for buying a secondary DTH box.

No, companion app will not work if the DTH connection is not active.

If you upgrade DTH box from HD to Xstream with advanced rental, there is no cost of box upgrade. However, If the box upgrade is with monthly rental, then the cost of the upgrade is Rs. 750.

You will get one bill for all your services. Airtel Black plan lets you make a single payment for all accounts/services added by you in a few simple steps. The bill for the Airtel Black plan can be viewed and paid from the Bill section of Thanks app.

Yes, you can switch to different speed broadband within the bundles.

No, you cannot pause one service temporarily in the bundle.

Yes, you can add/remove accounts from Airtel Black plan as per your convenience. However, it may have implications on the discounts & benefits (as applicable) availed by you as an Airtel Black customer. A minimum of 2 services are required to be an Airtel Black customer.

If one of the services is not available in the new location that you have moved to, you will lose the benefits of the bundle.

Bundle discounts are applicable to both new and existing customers.

You can add accounts/services like Airtel Postpaid, Airtel Xstream Fiber & Airtel DTH to your Airtel Black plan from Airtel Thanks App. You can also opt in for any new service at any point of time and add it to your Airtel Black plan.

Airtel Black plan lets you make a single payment for all accounts/services added by you in a few simple steps. The bill for the Airtel Black plan can be viewed and paid from the Bill section of Thanks app.

Only Postpaid connections can be added to Airtel Black plan to claim benefits. You can easily upgrade your prepaid number to a postpaid in a few simple steps through Airtel Thanks App and simultaneously become an Airtel Black customer.

Of course, you can make individual payments. However, that payment would be allocated proportionately across all the accounts/services, under the Airtel Black plan basis the outstanding amount of each account. We encourage you to follow One Account, One payment rule.

You can add any number of lines to your Black bundle. However, the extra discounts will be applicable till 2 Broadband, 2 DTH and 6 Parent Postpaid connections.

To provide you with the convenience of paying a single bill for multiple accounts, we have ensured that bill generation for your multiple accounts happen simultaneously.

The interim bill is generated due to a bill cycle change in your Postpaid or Broadband connection. Going forward you will receive a single bill for your Airtel Black.

Only Airtel Postpaid Connections can be added to Airtel Black Plan. To avail exclusive benefits & savings of a Airtel Black plan, switch your non-Airtel mobile connections to Airtel Postpaid now.

Airtel Black plan is available for signup across various Airtel digital properties like- Thanks app & Airtel website. You can also visit Airtel Stores or connect with Airtel authorized representatives to sign-up for Airtel Black.

Any Airtel Black plan can be subscribed by paying Rs. 3300 as an advance payment against which customer can avail FREE hardware & installation/activation for Airtel Xstream Fiber and Airtel DTH services. The advance payment amount gets transferred as advance balance against services activated within Airtel Black plan. This advance balance will be fully applicable against individual outstanding billed amounts of Broadband or DTH or Postpaid services without any deduction.

Rs. 3300 advance payment amount is fixed for any Airtel Black Plan with atleast 1 broadband and 1 DTH connections.

Rs. 3300 is non-refundable once Airtel Black services are fully activated.

All Airtel Xstream Fiber post-paid customers can bundle their connection into Airtel Black.

Only Customers from select cities can bundle Airtel Xstream Fiber prepaid connection into Airtel Black. The list of cities whitelisted for bundling into Airtel Black is as per Airtel’s discretion and can change from time to time as per policies.

Customers who have renewed their ARP plan can bundle into Airtel Black anytime and the ARP will convert to a monthly plan within Airtel Black. Any excess balance as part of the ARP will be adjusted against future billed outstanding amounts of the Airtel Xstream Fiber section of Airtel Black Bill.

If a Airtel Xstream Fiber prepaid customer bundles his/her connection into Airtel Black, the Broadband will be converted from Prepaid to Postpaid mode. Any existing prepaid account balance will get adjusted in subsequent bill cycles against the Airtel Xstream Fiber outstanding billed amount.

If a customer in a Prepaid Broadband town unbundles their Fiber connection from Airtel Black, the connection will continue to remain in Postpaid mode. If a customer wishes to revert their connection into Prepaid mode, they can do so through registered airtel channels like Airtel Thanks App, Contact Centres & Airtel Stores.

Prepaid mode in Airtel Xstream Fiber is present only in select towns.

399 Bundle Plan offers 10 Mbps of Xstream Fiber and 350+ TV Channels. It will be offered in 2 variants:

• Monthly Plan: With Installation Fees of Rs.1500 (Inclusive of GST)
• Advance Plan: With Rs. 3300 (inclusive of GST) as Advance amount with Rs.2800 to be adjusted against rental and Rs. 500 as Installation Cost

399 Plan offers bundle Plan of Xstream Fiber StandBy Plan and DTH but does not come with full Black Membership benefits. However, customers would get benefits like

• One Bill
• One Call Center/li>

Customer can choose to opt for Black membership by picking any of the Black Bundle combination like 699, 1099, etc by using Thanks App or Reaching out to our Customer Care

• One Bill
• One Call Center/li>

Excess Balance in account would be adjusted against 699 Plan and customer would get enrolled for Black Membership which will increase Broadband speed to 40Mbps, offer OTTs like Hotstar and Xstream Premium and dedicated relationship team.

Customer will be enrolled for Airtel Black membership program. Benefits of membership are as follows:

• One Bill
• One Call Centre
• Dedicated Relationship Team
• Priority Resolution
• Free Service Visits for all services bundled together
• Buy now & Pay Later on Airtel Shop
• OTTs along with the Plan