These FAQs are applicable for Airtel Apple Music offer for Wynk Premium Prepaid customers

 

Q1. What is Airtel’s Apple Music offer?

Airtel is offering Wynk Premium Prepaid customers up to 6 months free of Apple Music.

 

Q2. Why am I getting this benefit?

You have been our regular user of Wynk Premium so to express our gratitude, we are giving you up to 6 months free of Apple Music.

 

Q3. How do I claim this offer?

Claiming the offer is easy, just open your Airtel Thanks app and follow the steps below:

 

• Go to “Claim OTTs and more” section
• There you will see the “Apple Music” tile, tap on that and follow the instructions
• Click on the “Proceed” button, sign in with/create your Apple Account in Apple Music.

 

Q4. How many times can I redeem this offer?

You can claim this offer only once and then sign in with/create your Apple Account to login into Apple Music.

 

Q5. Can this offer be availed through any mode or channel like Paytm, PhonePe, Google Pay etc.?

No, this offer can only be claimed on your Airtel Thanks app.

 

Q6. What happens after the offer period is over?

We hope you had a great time of entertainment with Airtel’s Apple Music offer. Once the up to 6 months offer period is over, you can purchase subscription directly from Apple.

 

Q7. What if I port out of Airtel or downgrade to another pack. Will my subscription continue?

Yes.

 

Q8. If I already have existing Apple Music paid subscription, will the validity of this offer get added to it?

Yes. Validity of Apple Music subscription through Airtel will begin from the date of expiry of the current offer and you will get 5 months free of Apple Music under this offer.

 

Q9. How will I know the status like validity, expiry date etc. of my Apple Music subscription?

To check the details, customer should refer to Apple Support Pages:
https://support.apple.com/billing

 

Q10. Can I take this offer on multiple devices using same phone number?

No. There is only one offer available per phone number. Once you have signed up you can listen to Apple Music across all your devices.

 

Q11. What do I get with Apple Music subscription?

Apple Music gives you access to over 100 million songs and 30,000 playlists, ad-free. Listen online or off, across all your devices, and hear sound all around in Spatial Audio with Dolby Atmos.

 

Q12. Where can I find Apple Music?

Apple Music is already on your iPhone, iPad, Apple Watch, Apple TV, Mac, and HomePod mini - and you can listen with CarPlay or online at music.apple.com. Apple Music is also available on Windows and Android devices, Sonos speakers, Amazon Echo, Google Nest, Smart TVs, and more.

 

Q13. How do I create an Apple Account?

Creating your Apple Account is easy. It’s the only one you need to log in to all your Apple Services. You can create an Apple Account when you sign up to your Apple Music offer, or at https://account.apple.com

 

Q14. If I uninstall the Apple Music app, can I install the app again using the same number?

Yes, just sign in again with your Apple Account.

 

Q15. How do I know if I’m eligible for the up to 6 months Apple Music offer?

Customer is alerted via SMS and Thanks App notification automatically as soon as the benefit is credited in Thanks App.

 

Q16. I have an issue with my Apple Music subscription - who do I contact?

For issues relating to the Apple Music and its features, contact Apple Support https://support.apple.com/

 

These FAQs are applicable for Airtel Apple Music offer for Wynk Premium Postpaid customers

 

Q1. What is Airtel’s Apple Music offer?

Airtel is offering Wynk Premium Postpaid customers 6 months free of Apple Music.

 

Q2. Why am I getting this benefit?

You have been our regular user of Wynk Premium so to express our gratitude, we are giving you 6 months free of Apple Music.

 

Q3. How do I claim this offer?

Claiming the offer is easy, just open your Airtel Thanks app and follow the below steps:

 

• Go to “Claim OTTs and more” section.
• There you will see the “Apple Music” tile, tap on that and follow the instructions.
• Before clicking on “Proceed” button, you will also have to give consent to “Add to Bill” at Rs. 119 for Apple Music Subscription post 6 months free offer.
• Click on the “Proceed” button, sign in with/create your Apple Account in Apple Music.

 

Q4. What if I don’t want to add Music subscription renewal price to my postpaid bill?

To be able to use the free benefit, you will have to click on “Add to Bill” check box and proceed. However, you can cancel the paid renewal anytime during the 6 months period and thereafter.

 

Q5. I have taken Apple Music subscription via “Add to bill”. Can I cancel the same before billing date?

Yes, you can cancel it anytime during your 6 months offer period and thereafter. You will still be able to use 6 months benefit at no extra cost.

 

Q6. How many times can I claim this offer?

You can claim this offer only once and then sign in with/create your Apple Account to login into Apple Music.

 

Q7. Can this offer be availed through any mode or channel like Paytm, PhonePe, Google Pay etc.?

No, this offer can only be claimed on your Airtel Thanks app.

 

Q8. What happens after the 6 months offer period is over?

Once your 6 months offer is about to end, we will send you a message to remind you of the renewal and charges. If you wish to continue your subscription you don’t need to do anything. From month 7 onwards, Rs. 119 will be added to your postpaid bill.

 

Q9. What if I port out of Airtel or downgrade to Prepaid. Will my subscription continue?

No.

 

Q10. Can I still get the offer if I already pay for Apple Music?

Airtel’s offer works independently from any existing Apple Music subscription.

 

Q11. How will I know the status like validity, expiry date etc. of my Apple Music subscription?

You can simply check these details on Airtel Thanks app.

 

Q12. Can I take this offer on multiple devices using same phone number?

No. There is only one offer available per phone number. Once you have signed up you can listen to Apple Music across all your devices.

 

Q13. What do I get with Apple Music subscription?

Apple Music gives you access to over 100 million songs and 30,000 playlists, ad-free. Listen online or off, across all your devices, and hear sound all around in Spatial Audio with Dolby Atmos.

 

Q14. Where can I find Apple Music?

Apple Music is already on your iPhone, iPad, Apple Watch, Apple TV, Mac, and HomePod mini - and you can listen with CarPlay or online at music.apple.com. Apple Music is also available on Windows and Android devices, Sonos speakers, Amazon Echo, Google Nest, Smart TVs, and more.

 

Q15. How do I create an Apple Account?

Creating your Apple Account is easy. It’s the only one you need to log in to all your Apple Services. You can create an Apple Account when you sign up to your Apple Music offer, or at https://account.apple.com

 

Q17. How do I know if I’m eligible for the 6 months Apple Music offer?

Customer is alerted via SMS and Thanks App notification automatically as soon as the benefit is credited in Thanks App.

 

Q18. I have an issue with my Apple Music subscription - who do I contact?

For issues relating to the Apple Music and its features, contact Apple Support https://support.apple.com/

 

Q1: Who is eligible for the FREE ZEE5 offer on Airtel Black & Broadband plans?

The offer is extended to Airtel Black customers on plans with rentals of ₹599 and above, as well as Airtel Broadband customers on plans with rentals of ₹999 and above. Customers can check their eligibility for the offer on the "Manage" page of the Airtel Thanks app.

 

Q2: What is the FREE ZEE5 offer?

Eligible customers will receive a free ZEE5 Premium HD subscription, which can be used on up to 2 devices concurrently.

 

Q3: What is the validity of the FREE ZEE5 offer?

Eligible Airtel Black & Broadband customers will receive a free ZEE5 subscription while they are on an eligible plan. If the customer switches to a non-eligible plan for ZEE5 or discontinues their Airtel Black or Broadband plan, the subscription will also be discontinued.

 

Q4: On which rentals will I get the FREE ZEE5 offer?

The free ZEE5 offer is available on the following rentals:

 

• Airtel Black Rentals: ₹599, ₹699, ₹899, ₹1099, ₹1599, ₹3999
• ● Airtel Broadband Rentals: ₹999, ₹1498, ₹1499, ₹3999

 

Q5: How can I claim the Free ZEE5 offer?

Eligible users can claim the Free ZEE5 offer via the Airtel Thanks or Airtel Xstream Play app.

 

Claim via Airtel Thanks App:

 

• Go to the "Claim OTT" section in the Airtel Thanks app.
• Click on the ZEE5 Benefit Card.
• Click on "Proceed" to claim the free offer.
• You will be redirected to the Xstream Play app (if already installed), or prompted to download it.
• Click on ZEE5 curated content.
• The first time you watch, you will be prompted to download or open the ZEE5 app. Once done, the streaming will be seemless .

 

Note: The above steps need to be followed only once for claiming. After claiming, you can enjoy ZEE5 premium content seamlessly from the Xstream Play app.

 

Claim via Xstream Play App:

 

• Open the Xstream Play app.
• An in-app pop-up will appear; click on it to be redirected to the claim page.
• Click "Claim" to access ZEE5 content for FREE
• You will be redirected to the ZEE5 content library on the Xstream Play app.
• If the ZEE5 app is already installed on your device, you can stream content instantly. If not, you will be prompted to download it. Once downloaded, you can stream ZEE5 premium content for free on the Xstream Play app

 

Q6: On how many screens can a user stream premium ZEE5 free content?

Eligible customers will receive a free ZEE5 Premium HD subscription, which can be used on up to 2 devices concurrently.

 

Q7: ZEE5 is asking me to purchase a subscription. What should I do?

It seems like you are trying to play directly from the ZEE5 app. Please open the Xstream Play app and start content playback from there. Streaming will be seamless, provided the ZEE5 app is installed on your device.

 

Q8: I have my ZEE5 and other OTT subscriptions running directly from the OTT apps on this number. What will happen to those subscriptions?

The ZEE5 subscription is a benefit of your Airtel Wi-Fi plan. Any other direct subscriptions you have will continue to run in parallel with this offer.

 

Q1. What is Airtel Thanks Program?

Airtel Thanks is an exclusive rewards program for valued Airtel customers which gives them access to a host of exclusive rewards, perks & privileges. To know and claim your rewards, simply download Airtel Thanks app from play store or app store.

 

Q2. I am an Airtel customer. Am I eligible for Airtel Thanks benefits?

Airtel Thanks is an exclusive rewards program for a select set of customers. The following customers are eligible for the program –

 

• Postpaid: All Infinity Postpaid customers (CoIP and Retail) except Add-on connections & corporate plans are eligible for Airtel Thanks program
• Prepaid: All customers on unlimited recharge packs of Rs 119 and above
• Broadband: All customers except for customers on corporate plans

 

Q3. I am not an Airtel Customer, how can I get access to these benefits?

To join the Airtel Thanks program, you must become an Airtel prepaid/ postpaid or broadband customer. To switch to Airtel, please visit your nearest Airtel Store.

 

Q4. What are the benefits under this program?

Airtel Thanks offers a variety of exclusive rewards, perks & privileges. These benefits are customized depending on the plan of the customer. Customers can view and claim all the eligible benefits on Airtel Thanks App. Some of these benefits are given below:

 

• Amazon Prime membership at no extra cost

 

Q5. How can I claim my benefits?

Claiming Airtel Thanks rewards is very simple. Just download Airtel Thanks App or upgrade to the latest version and click on the Airtel Thanks banner. Here you will get all information of the eligible rewards and you can directly claim them from here.

 

Q6. Will #airtelThanks benefits change when I upgrade/downgrade my bill plan or recharge pack?

Airtel Thanks benefits are dependent on the bill plan/ recharge value. In case of an upgrade or downgrade, depending on the plan value, your Airtel Thanks benefits may get revised within 4 hours of change. You can view & claim the same on Airtel Thanks App.

 

Q7. I have an Airtel broadband connection, but do not have an Airtel SIM. Can I still get Airtel Thanks benefits?

Of course. You can view and claim your Airtel Thanks rewards by logging on to Airtel Thanks App with your registered mobile number.

 

Q8. I have an Airtel DTH connection, but do not have an Airtel SIM. Can I still get Airtel Thanks benefits?

Airtel Thanks program is currently live for customers with Airtel prepaid, postpaid and broadband only. We will soon launch the program for our valued DTH customers as well.

 

Q9. If I don’t claim my rewards, will they expire even if I don’t change my plan?

All Airtel Thanks rewards are available on the app only for a certain time period. Once the reward has been claimed, you can enjoy the reward till the end of validity of that particular reward. Hence, it is advisable to claim the rewards as soon as possible.

 

To view and claim your rewards, just click on the top Airtel Thanks banner on the app home page.

 

Q10. What is the Amazon Prime offer with Airtel Thanks?

With Airtel Thanks customers get access to Amazon Prime for no extra cost. The details of the offers would vary as per plan mentioned below –

 

• Postpaid – You get access to Amazon Prime for 1 year on plans of Rs 499 or above
• Prepaid – You get access to Amazon Prime on recharging with a Rs 349 pack for the 28 day validity of the pack
• Broadband – You get access to Amazon Prime for 1 year on plans of Rs 1099 or above

 

Download Airtel Thanks app to view and claim your benefits.

 

Q11. I have updated my app and it says Airtel Thanks Silver. What does it mean?

This means that you are now an Airtel Thanks Silver member. Any prepaid customer can become an Airtel Thanks Silver member by buying an unlimited combo recharge which is less than Rs 249. As an Airtel Thanks Silver member you currently get the following rewards –

 

Unlimited song streaming with Free Wynk Music Subscription

 

To view and claim your rewards, just click on the Airtel Thanks banner on the app home page.

 

Q12. I have updated my app and it says Airtel Thanks Gold. What does it mean?

Congratulations! This means that you are now an Airtel Thanks Gold member. For any customer to become an Airtel Thanks Gold member, they need to –

 

• Prepaid - Buy an unlimited combo recharge of Rs 299 or above
• Postpaid – Opting for Infinity plans
• Broadband – Opting for any plan less than Rs 1099

 

As an Airtel Thanks Gold member, you currently get the following benefits –

 

• Unlimited song streaming with Free Wynk Music Subscription
• Apollo 24 | 7 Circle Membership for 3 months

 

To view and claim your rewards, just click on the top Airtel Thanks banner on the app home page.

 

Q13.I have updated my app and it says Airtel Thanks Platinum. What does it mean?

Congratulations! This means that you are now an Airtel Thanks Platinum member. For any customer to become an Airtel Thanks Platinum member, they need to –

 

• Postpaid – Opt for a plan that is Rs 499 or above
• Broadband – Opt for a plan that is Rs 1099 or above

 

As an Airtel Thanks Platinum member, you currently get the following benefits –

 

• 1 year of Amazon Prime at no extra cost
• 1 year of Disney+ Hotstar at no extra cost
• Apollo 24 | 7 Circle Membership for 1 year
• Free Handset Damage Protection
• Unlimited song streaming & downloads with Free Wynk Music Subscription
• Priority customer support

 

To view and claim your rewards, just click on the top Airtel Thanks banner on the app home page.

 

Q14. I am not getting any Airtel Thanks details on my App, What should I do?

Don't worry. If you do not see any Airtel Thanks details on your app, simply update the app from play store or app store and the information would then become available for you.

 

This could also happen in case you are not on an eligible plan. Only the following customers are eligible for the Airtel Thanks program –

 

• Prepaid: All customers on unlimited recharge packs of Rs. 97 and above
• Postpaid: Customers on Infinity plans (Retail & COIP)
• Broadband: All customers except for customers on corporate plans

 

Switch to any of the eligible plans and the Airtel Thanks rewards for that plan would become visible on your app.

 

Q15. Why is the app different for me and my friend?

The color of the app is based on the type of Airtel Thanks membership of the customer. If the color of your friend’s app is different, it is because they are using a different plan than yours which gives them access to different types of benefits.

 

To view and claim your rewards, just click on the top Airtel Thanks banner on the app home page.

 

Q16. What is the Airtel Payment Bank Rs.51 offer with Airtel Thanks?

Airtel Thanks customers, who do not have an existing Airtel Payments Bank account, get an instant credit of Rs. 51 when they sign up for Airtel Money wallet or Airtel Payment Bank account. With Airtel payments bank account, you can pay all your mobile and utility bills, shop online, get discounts at our partners and use your virtual debit card at any online merchant.

Q1. What is 50GB Data offer from Airtel on POCO M6 5G?

Ans. Customers purchasing POCO M6 5G smartphone can get additional 50GB of data from Airtel if they use a prepaid SIM with recharge of Rs 299^* or above unlimited plans. This data will be given as coupons in Airtel Thanks App.

 

Program Details:

i. Customer has to use an Airtel Prepaid SIM

ii. Customer needs to recharge with INR 299 or above to get the offer

^* Note: Both INR 455 & 1799 plans are NOT included in this offer

iii. Customers will get 5 Monthly coupons of 10GB each in their Thanks App

iv. Coupons will be credited on the 1st prepaid Airtel number latching on the device

v. Each coupon’s validity is 30 days. Coupon will expire if not claimed in a span of 30 days

vi. Customers can avail the discount coupon only from Airtel Thanks App

vii. Only 1 coupon can be claimed in 1 calendar month

viii. Data, once claimed, will also have a validity of 30 days for consumption

 

Q2. Which devices are part of the offer?

Ans. All POCO M6 5G variants are covered under the Airtel Offer

 

Q3. How can I claim the coupons?

Ans. Steps:

i. Login to airtel Thanks App

ii. Go to rewards section

iii. Click on Free 50 GB data offer banner to claim

 

Q4. Will an existing Airtel Prepaid number be eligible for the offer?

Ans. Yes. All Existing, New and Mobile Number Porting (MNP) customers with an Airtel Prepaid SIM can avail the offer.

 

Q5. Can a user convert his Non Airtel Number to Airtel Prepaid to avail the offer?

Ans. Yes, customer can do an MNP or get a new Airtel Prepaid connection to avail the offer.

 

Q6. Which Prepaid plans are eligible for discount coupons?

Ans. Eligible Prepaid plans - 299, 319, 359, 399, 479, 489, 499, 509, 519, 549, 666, 699, 719, 779, 839, 999, 2999, 3359, 1499, 869 are eligible for data coupons (RC 455, RC 1799 are not eligible )

 

 

Q7. When will the Data coupons get credited?

Ans. Coupons will be credited within 24 hours from the insertion of an Airtel prepaid SIM with eligible recharge in the device.

 

Q8. Can 2 Airtel Prepaid SIMs be used in a smartphone to avail the offer twice?

Ans. Coupons will be applicable only on 1 connection / handset

 

Q9. What is the validity of coupons?

Ans. Each coupon will be valid for 30 days from the date of issue. . Data once claimed, should be consumed within 30 days of claim

 

Q10. Can multiple coupons be claimed and used in a month?

Ans. Only one coupon can be claimed and used in a calendar month.

 

Q11. What should be the Airtel Thanks App login number to claim the credited coupons?

Ans. Prepaid number to which the coupons are credited must login to Thanks App to claim.

 

Q12. What happens if user shifts to Airtel Postpaid or ports out of Airtel?

Ans. The remaining credited coupons will become invalid and cannot be claimed once the customer has shifted to postpaid or another network.

 

Q13. What happens if customer is suspended or barred?

Ans. Credited coupons will not be applicable if customer is suspended or barred.

These FAQs are applicable for Airtel Disney+ Hotstar VIP offer for Platinum Postpaid and Broadband customers

 

Q1. What is Airtel Disney+ Hotstar VIP offer?

Airtel is offering 1 year of Disney+ Hotstar VIP subscription at no extra cost for its Platinum Postpaid and Broadband customers.

 

Q2. How do I qualify for this offer?

The offer is available for all Airtel Postpaid and Broadband customers with the following criteria:

- Postpaid: Rs. 499 plans and above

- Broadband: Rs. 999 plans and above

 

Q3. How do I claim this offer?

Claiming the offer is easy, just open your Airtel Thanks app and head over to the “Discovery #airtelThanks” section. There you will see the “Disney+ Hotstar” tile, tap on that and follow the easy claim journey.

 

Q4. How many times can I claim this offer?

You can claim this offer only once for every eligible Postpaid/Broadband plan that you have (refer Q2).

 

Q5. Can this offer be availed through any mode or channel like Paytm, PhonePe, Google Pay etc.?

No, this offer can only be claimed on your Airtel Thanks app.

 

Q6. What happens after the 1 year offer period is over?

We hope you had a great year of entertainment with the Airtel Disney+ Hotstar VIP offer. Once your 1 year subscription is over you can purchase onwards subscription directly from Disney+ Hotstar.

 

Q7. What if I port out of Airtel or downgrade to another pack. Will my subscription continue?

No, your subscription will be active only if you stay on the eligible plans (refer Q2).

 

Q8. If I already have existing Disney+ Hotstar VIP subscription, will the validity of this offer get added to it?

No. Validity of Disney+ Hotstar subscription through Airtel will begin from the date of claim and will work independently of any existing Disney+ Hotstar VIP subscription you might have.

 

Q9. I have taken a Disney+ Hotstar subscription via “Add to bill”. Can I cancel the same before billing date and claim this offer?

No, while you can always claim the Disney+ Hotstar VIP offer if you are on eligible plans (refer Q2), the offer runs separate from any other method by you might have taken a Disney+ Hotstar subscription (including via “Add to bill”), where the cancellation terms specific to that method will apply independent of this offer.

 

Q10. How will I know the status like validity, expiry date etc. of my Disney+ Hotstar VIP subscription?

You can simply check these details on Disney+ Hotstar app.

 

Q11. Can I take this offer on multiple devices using same phone number?

No. You can take the offer only once for a single Postpaid/Broadband number but can login into multiple devices.

 

Q12. What all do I get with Disney+ Hotstar VIP subscription?

With Disney+ Hotstar VIP subscription, you get access to all live sports, such as cricket, football, premier leagues, formula 1, tennis, and much more. You also get access to Disney movies (dubbed), Kids shows (dubbed), New Indian Movies, Hotstar Specials and Star Serials before TV.

Please note: VIP subscription does not give you access to Disney Movies (English), American TV Shows, Hollywood Movies, Disney+ Originals. For any further support please write  to subscribe@hotstar.com

 

Q13. Are there any restrictions on Disney+ Hotstar VIP subscription?

Currently Disney+ Hotstar does not support more than one screen with a single Disney+ Hotstar subscription. In case you see an “error” that you are trying to access VIP content  from more than one device, please check if someone is already streaming a video at the same time from another device using your account. To watch on your device, make sure the other user has stopped video streaming on the their device. In the “error” message you also have the option to “Log out of all devices”.  By completing this, you’ll be able to continue with your log in on your device.  Alternatively, within “My Account” section, there is also the option to log out of all devices.

 

Q14. If I uninstall the Disney+ Hotstar app, can I install the app again using the same number?

Yes, the subscription is independent of app install or uninstall   

 

Q15. If I want to upgrade to Disney+ Hotstar Premium subscription, will the balance period get adjusted?

Disney+ Hotstar VIP offer claimed through Airtel is not eligible for upgrade currently. However, you can purchase Disney+ Hotstar Premium subscription directly on Disney+ Hotstar by paying the amount therein.

1. What are the new Netflix plans on Airtel Postpaid?

Airtel is introducing two new exclusive Netflix plans for Postpaid customers. The details of the plan are -

 

• 1199 – 150GB monthly data, 2 free addons (30GB each), free subscription for Netflix basic, Amazon Prime and Disney+Hotstar
• 1599 – 250GB monthly data, 3 free addons (30GB each), free subscription for Netflix basic, Amazon Prime and Disney+Hotstar

 

2. Which Nsetflix subscription is available with Netflix Postpaid plans?

• Netflix Basic (worth Rs 199) at 1199 plan with no extra cost
• Netflix Standard (worth Rs 499) at 1599 with no extra cost

 

3. How can I activate/ de-activate my Netflix subscription?

• To Claim benefits, visit 'discover Thanks' option on our #Airtel Thanks app
• Click on “Netflix claim now”
• You will find your eligible Netflix plan; click on proceed
  
• You can’t opt out from the Netflix Plan since this is a default inclusion of your Airtel Plan. Please note that you aren’t charged any extra amount on top of your monthly service fee when you maintain Netflix Mobile as your bundle.

 

4. Number of devices user can watch content on simultaneously

As per your plan, you can watch below mentioned no. of screens simultaneously

 

a.) Netflix Basic – 1 Screen
b.) Netflix Standard – 2 Screen

 

5. Can it be viewed on mobile or TV?

Yes it can be viewed on both mobile & TV

 

6. How can I Upgrade to Netflix premium/standard subscriptions?

You can use the Thanks app and follow below steps to change your Netflix subscription

 

• Click on Postpaid on Airtel thanks app
• Under manage family, click on “more” in the shortcut section
• Click on Netflix upgrade and choose your preferred plan

 

 

7. How long is my Netflix subscription valid for? Will I be charged anything extra for subscribing to Netflix?

Your subscription is valid till the time you are on the eligible Airtel Postpaid plan (1199/1599). In customer case opt-in for Netflix upgrade via Topup (150, 300 & 450), additional monthly recurring pro-rated charges would be applicable on top of your monthly bill.

 

8. Am I supposed to sign-up on Netflix in every bill cycle?

No, once you’ve claimed and sign-up completed with Netflix , you can enjoy Netflix without claiming again. The benefit will only be applicable if the customer continues to be on the Netflix eligible plan or upgrades to the next eligible rental.

 

9. I already have an active Netflix subscription on my account with Airtel X-stream fiber. Can I still avail this Offer?

Yes. As part of our Postpaid plans (1199 & 1599), you can continue streaming on Netflix.

 

10. What if by mistake I purchased or upgraded to Netflix premium

You can request to downgrade by opting out the Netflix Premium Topup with Airtel plan on the App. Netflix Topup charges are pre-rated and will not refunded.

 

11. Where can I find T&C of the product

You can watch out the Airtel Terms & Condition space for more detail https://www.airtel.in/mobile/terms-conditions

Q1. What will be the validity of the OTT channel unlocked on the Xstream app?

It will be 30 days (for the 119 pack) starting from the day when you unlock the channel on the app

 

Q2. s there any claim window within which I have to claim the free channel benefit?

TClaim Validity Starts from the Date of Recharge and the user will have to claim the free channel benefit within the claim period.

 

For 119 data pack, the claim period is 30 days (ie customer will have to unlock the free channel benefit within 30 days. Upon unlocking, the customer then gets 30 days of subscription validity from the date of unlock.)

 

Q3. Which channel partners can I claim with the Xstream mobile pack recharge?

Customer can only unlock those Xstream channels that are bundled with the xstream mobile pack at the time of claiming - irrespective of when the customer had recharged to avail the offer. The latest list of bundled xstream channels will be available on the website along with the recharge details.

 

Q4. If I have claimed a channel after my first recharge, and I do a second recharge, can I claim the same channel again?

If the user has already claimed 1 particular channel and it’s validity is yet to expire, then on the subsequent unlock the unlocked validity will be added to the existing validity ( accretive validity is applicable on same channel unlock)

Max accretive validity for a single channel at any given point of time is 180 days.

 

Q5. How do I know if I have a subscription to be claimed ?

Customer is alerted automatically on the benefit to unlock when customer logs in to the xstream app after doing an xstream recharge. In case the customer chooses to skip the unlock/selection then customer can always revisit the unclaimed coupon by visiting the ‘you’ section on the app.

Airtel’s Hotstar Benefit Extension for Loyal Customers FAQ

 

Q1. Why am I getting this benefit?

To express our gratitude, we are giving one extra year of Disney+ Hotstar Mobile subscription to all our loyal customers. You, being one of them have been selected to get this offer.

 

Q2. What is the validity of this benefit?

Under this offer, all eligible customers get a one year of free Disney+ Hotstar Mobile Subscription.

 

Q3. Will I charged a fee for this benefit extension?

No, this time it’s on us. You will get the subscription at no extra cost.

 

Q4. Will I be eligible for this gift again?

No, this is a one-time activity. After your subscription expires, you can extend your subscription by adding it your bill from Airtel shop section.

 

Q5. My friend got this benefit and I didn’t? How can I become eligible for this benefit?

Platinum customers whose subscription got expired within a particular duration were selected by Airtel for this benefit. We will keep coming with exciting gifts and offers in future to show our gratitude to our loyal customers

 

Q6. How do I start using my subscription? Do I need to claim this benefit?

No, claim is not required. You can start watching your favorite content on Hotstar on your mobile by entering your credentials

 

Q7. Is this offer available for prepaid and postpaid both?

No, this offer is available only for selected Airtel postpaid customers.

What is Wynk Music?

Wynk Music is the one-stop music app for the latest to the greatest songs that you love.

 

From latest Bollywood hits to trending International artists - with over 5 million free songs we’ve got it all covered. Pop, Rock, Bhangra, Devotional, Romantic, Dance, Party, Old Classics - whatever your choice of genre, you will find it here. Along with Hindi & English, enjoy music across languages such as Punjabi, Telugu, Tamil, Bhojpuri, Bengali, Assamese, Malayalam, Gujarati, Rajasthani, Marathi, Oriya & Kannada.

 

How do I download the App?

If Wynk Music App is not already on your device you can download it from Google Play or iOS App Store at the following links:

 

Google Play: https://play.google.com/store/apps/details?id=com.bsbportal.music&hl=en_IN

OS App Store: ttps://itunes.apple.com/in/app/wynk-music/id845083955?mt=8

 

The app is available for downloading in India, Sri Lanka & Bangladesh.

 

What all can I do on Wynk Music?

The app is built around the music you love. It allows you to:

 

• Stream unlimited music online
• Download songs and listen to them without the internet
• Listen to MP3 songs present on your phone
• Follow Artists and Playlists to get instant updates from them
• Create your own playlists and share them with friends
• Play non-stop radio - both personalized radio and those curated for specific occasions like Reading, Workout, Party and many more
• View notifications whenever it is convenient
• Upgrade to Wynk Premium for an unlimited, ad-free music experience
• Airtel users can also set Hellotunes via the Wynk Music app ( FREE for Thanks users and paid for non thanks users with a 14 days FREE trial)

 

Can I use this app from multiple countries?

The app is currently available for use in India and Sri Lanka. You can use the App from multiple location in these countries provided you have an active data connection or have songs stored in Offline Mode (downloaded songs or MP3).

 

For users on International Roaming, the app is available for use for 28 days every quarter.

What is the difference between in-app download and purchase?

You can download songs on your Wynk Music App by subscribing to any Wynk Premium subscription. Once downloaded, the song will always play offline i.e. you do not require any network or data connection for it, but you should have an Active Wynk Premium Subscription. Only for Airtel users, this feature is available by default. You can play the downloaded songs from within the app only. Find your list of downloaded songs in the My Music section of the app.

 

When you purchase a song / album on Wynk, it is stored as a permanently downloaded MP3 file on your mobile device. You can play that song in any player and transfer the song across devices. You don’t need to be a Wynk Premium user to purchase songs. You can find your list of purchased songs in the My Music section of the app.

 

Song purchase is only available to users in India.

 

Is there any limit to the number of songs I can stream on Wynk?

On the free version of Wynk Music, users registered with an airtel mobile number can stream an unlimited number of songs ( thanks users). Users registered with non-airtel mobile numbers or Non Thanks segment can stream 200 songs per month.

 

All Wynk Premium users can stream unlimited number of songs

 

How do I delete a song?

Deleting a downloaded song is simple and easy.

 

You can delete the downloaded songs by swiping them to the left just like the normal deletion process of iOS devices.

 

You can delete the downloaded songs by long press over them just like the normal deletion process in Android.

 

Where are my downloaded songs stored in the app?

Your downloaded songs are stored in your external memory / SD card by default. However, they get stored in your phone memory in case the app does not find any space in the SD card or no SD card is present.

 

The 'Downloaded Songs' section in 'My Music' shows you how much storage space is used by your downloaded songs.

 

Kindly note that the downloaded songs are stored in an encrypted format and can only be played through the Wynk app.

 

How can I download songs on the app?

You need an active Wynk Premium subscription to download songs on the app. Airtel users get unlimited streaming and downloading as a special offer for free! ( For Thanks or Wynk Premium subscription)

 

To download songs, simply click on the blue download icon against any song. Once subscribed you can download unlimited songs and play them offline.

 

Where I can find the downloaded songs?

Go to 'My Music' >> 'Downloaded Songs' to see your downloaded songs

 

How can I set a Hello Tune for a song?

To set your hello tune for your favourite song, take the following steps:

 

1) Play the song
2) Open the Player screen by tapping on the Mini player bar at the bottom
3) On the Player screen, you’ll notice a phone music icon next to the download song icon (just below the song artwork)
4) Tap on it and set the Hellotune of the song
5) Confirm the selection and let your friends enjoy your Hellotune
6) You can change your hellotune unlimited times from the Hellotune Management screen http://www.wynk.in/music/hellotunes/page

 

You can also set your Hellotune and check the Hellotune from the Hellotune Management screen. To access the Hellotune Management screen, tap on the icon on the right hand side of the search bar at the top or follow this link http://www.wynk.in/music/hellotunes/page

 

Are there any monthly charges or Song change charges?

Hello Tune on Wynk app is absolutely free for Airtel Thanks tier users. Once you setup a Hello Tune on Wynk, it will be activated for the next 30 days. You can change the songs as many times as you want at no charge.

 

To extend the validity of the Hello Tune, all you need to do is renew the same song or set up a new tune to update the free validity to next 30 days

 

For the Airtel Non tier users,

 

They can avail a 14 day Free HT Trial. Post that they have 3 options

 

1) Upgrade to a pack with Thanks benefits
2) Upgrade to any Wynk Subscription pack (Rs 29/ Rs 89/ Rs 299)
3) They will see an option to pay 15 INR for the Hellotunes only after their first month of usage of the Wynk music app. They can avail the unlimited HT for a month after buying this pack

 

Can I create my profile - album / special tunes/ Name tunes profile through Wynk app?

Currently these features are not available on Wynk app. You may continue using these features from Hello Tune app and by dialing 578785. You will need to pay the applicable charges for them

 

I do not have Airtel mobile connection but am using Airtel broadband. Can I still set my hello tune from Wynk app?

Currently Hello Tunes can be setup only on your Airtel mobile number.

 

How to check the status of Hello Tune?

• Open the Wynk app
• Tap the Hello Tune button on Search bar on Home screen
• Status of the Hello Tune along with the validity will be mentioned on the screen

 

You can access the screen from this link as well http://www.wynk.in/music/hellotunes/page

 

Will it get auto renewed?

No.The validity will not get auto renewed. However, you can extend the free validity through Wynk app.

 

Why am I not getting Hello tune of my choice?

You can reach us via the “ Help & Support” section and let us know your song request. We will ensure that we obtain the Hello tune for the requested song at the earliest. Apologies for the inconvenience.

 

How to remove Pre tune / message playing before my song?

To remove Pre tune,

 

• Go to Wynk app
• Click on Hello Tune Management screen http://www.wynk.in/music/hellotunes/page
• Click on the ellipsis in the top card.
• You will get an option to “Stop Pre tune Message”
• Click on it to stop the Pre tune message

 

How to deactivate / remove Hello Tune?

• Go to Hello Tune Management screen from Hellotune icon on the Search Bar http://www.wynk.in/music/hellotunes/page
• Click on the 3 dots in the top card
• You will get an option to “Stop Hello Tune”
• Click on it to stop the Hello Tune service on your mobile number

 

Is there any limit for number of times I can set/ change my hello tune?

No. There is no limit to changing the tune for Airtel users. You can do so as many times as you want absolutely free of cost.

 

How can I set my HT for auto renewal?

Auto renewal feature is not available on free Hello Tune activated via Wynk Music app.

 

Can I set Hello tune in offline mode?

No. Setting up Hello Tune will require you to have an active internet connection

 

How can I like my favorite song?

We have removed the service to like / favorite songs and are working towards bringing it in a new avatar. Please keep an eye out for the same.

 

Payment & Charging

How much does it cost to use the app?

Wynk Music is a FREE app. Everyone can browse music and play up to 200 songs per month for free. If you are a user with the Airtel Thanks benefits, however, you are eligible for free downloads, Hello Tunes and unlimited streams for lifetime. Furthermore, Platinum users get ads free music on top of all the benefits to the Thanks users.

 

Downloads and Ad Free music experience is free for the first month for all the users. A complementary 14 day Hello tunes trial is given to all the Non Thanks users.

 

What are the charges for streaming?

When you play a song on the app, only data charges apply. Non-airtel users need to purchase a Wynk Premium subscription if they want to listen to more than 200 songs per month

 

What are the charges for downloading?

Only active Wynk Premium users will be able to download songs on Wynk. Users can choose from a host of pricing options available. Go to ‘My Account’ tab to check the best plans available for you. Airtel Thanks users get unlimited streaming and downloading as a special offer for free!

 

What are the available payment options?

There are several payment options available for users in India:

 

• Airtel Carrier billing for Airtel users
• Wallets like Airtel Money, Paytm, Freecharge, Ola Money, PayZapp, Oxigen Wallet
• Net Banking / Credit Card / Debit Card
• Google Play billing (Android users)
• iTunes billing (only option for iOS users)
• Pay Later via LazyPay

 

Our users in Sri Lanka can pay using the following:

 

• Google Play billing (Android users)
• iTunes billing (iOS users)

 

We keep adding newer payment options for users. Check out the ‘Subscription Details’ section in ‘My Account’ tab to see the full list

 

How can I remove Ads ?

Buy a Wynk Premium subscription for an ad-free music experience. You can choose from a host of pricing options available. Go to ‘My Account’ to check the best plans available for you.

 

Airtel thanks Platinum users get Wynk premium for FREE.

 

Sign up & Registration

Do I need to sign-up on Wynk?

In order to stream more than 200 songs in a month or download songs for offline playback the app requires you to sign-up with your mobile number.

 

How do I sign up?

You can sign up with your mobile number. Your mobile number is your unique ID

 

How do I receive the 4 digit OTP?

The 4 digit OTP shall be shared with you on your mobile number that you entered as your unique ID. Please check if you have entered the correct Mobile Number to register.

 

You can also use the Call Me button, to get the OTP from IVR.

 

I did not receive a 4 digit OTP, what now?

Click on 'Resend' to generate a new OTP. You can also use the Call Me button, to get the OTP from IVR.

 

What is my mobile number needed for?

Your mobile number is your unique ID. It helps us maintain downloaded songs, streaming limits and track your subscription.

 

Can I be registered with two mobile numbers?

No, you can register with only one number at a time on any device. To create an additional account, you will need to register with a different number on a different device.

 

I am already registered but I have reinstalled the app. Do I need to register again?

We try to auto-register you when you reinstall the app on same device or launch the app on airtel mobile data. If you are not auto-registered, you need to register again with your mobile number and verify the OTP. Your playlists, subscriptions and downloaded songs library will be maintained.

 

I have registered using a wrong mobile number. How can I fix it?

Registration can only be completed after you verify the 4 Digit OTP sent on the mobile number you entered. You can change your mobile number from the “My Profile” section of the My Accounts tab. You can enter the correct mobile number in case you had entered a wrong mobile number.

 

Can I register with my Facebook Account?

No. Currently we only support registration using your mobile number.

 

Can I have multiple accounts on the app?

Since you are registered with your mobile number, you can have only one account. To create an additional account, you will need to register from a different number on a different device.

 

Can I change my username?

You can change your username from the “My Profile” section in the My Accounts tab

 

Search

How can I search for songs?

You can search by entering your search text in the search bar at the top of the page. Alternatively, you can tap on the voice icon and speak the name of artist, album, song or a playlist that you are searching for.

 

Can I request my favourite song if it is not available in the app?

We regret that we are not able to find the song you are looking for. Please drop us a note with the song name and we will try our best to bring the song to you. To drop us a note, please go to ‘My Account’ -> ‘Help & Support’ -> ‘Contact Us’ on your Wynk Music App.

 

Can I request my favourite song if it is not available in the app?

Please feel free to 'Contact Us' via 'Help & Support' section, which is easily available on your Wynk music app.

 

We will make sure we get you your favorite music as soon as we can!

 

Subscription

What is Wynk Premium?

Wynk Premium subscription allows you to stream and download unlimited songs within the app. It Data charges apply while downloading or streaming a song on Wynk Premium.

 

What is the validity of my subscription?

Validity of your subscription depends on the pack that you have purchased. You can check the validity from the “My Account” tab.

 

Do I have to subscribe every month or will my subscription get auto-renewed?

Monthly packs will be auto-renewed. In case you want to stop the auto renewal, you can deactivate the pack from My Account. Quarterly & Annual plans are renewed automatically if you pay through Google Play or iTunes. If you pay through any other payment option, Wynk Premium will expire once your validity is over. To continue getting the benefits of Wynk Premium, subscribe again from ‘My Account’ tab.

 

What is Inactive period?

If your Wynk subscription is not renewed after its validity expires, your subscription gets into a grace period of 3 days. During these 3 days, you can continue to play downloaded songs without internet but you will not be able to download new songs. To enjoy listening to your downloaded songs offline, purchase a Wynk Premium subscription.

 

What is a Promo Code?

Promo codes are distributed from time-to-time either through our partners or directly to our users.

 

We also run several other campaigns for our users to listen to their favorite music for free / at a discounted price. Some of these campaigns include 1st month free unlimited subscription for all users, free ad-supported subscription for Airtel customers, discounted quarterly/annual subscriptions and so on.

 

As a Wynk Premium user, you can download and stream unlimited songs, without any ads. However, data charges will be applicable on both. Once downloaded you can listen to the songs offline.

 

What is Auto Renewal?

For a seamless Premium experience, we offer an automatic renewal on certain plans & payment options. Monthly packs will be auto-renewed. Quarterly & Annual plans are renewed automatically if you pay through Google Play or iTunes. If you pay through any other payment option, Wynk Premium will expire once your validity is over. To continue getting the benefits of Wynk Premium, subscribe again from ‘My Accounts’ tab

 

I don't want to get renewed. How do I switch it off?

To turn off Auto renewal, go to My Account and then Deactivate the current plan. You will continue to get the benefits till your validity expires.

 

Playlists

How can I create a playlist?

You can create a playlist from the queued songs by clicking on ‘Save’ button. You can also add individual songs to a Playlist by clicking on Overflow button >> 'Add to Playlist'. Similarly, you can add multiple songs from a list by long press >> selecting the songs and clicking on ‘Add to Playlist’ button.

 

Can I rearrange songs in my playlist?

Long press on the song and then drag-and-drop the song to reorder them.

 

How can I add a song to an existing playlist I created earlier?

When you click on ‘Save’ option against a song, you would get an option to ‘Create New Playlist’ or select an existing playlist that you created earlier

 

How can I delete a playlist?

Playlists can be deleted by long pressing the created playlist in the My Playlists section in My Music tab and then pressing the Delete (dustbin icon) on the top bar.

 

How can I share my playlist?

You can share your own created playlist with your friends by clicking on Share (blue button) after opening the playlist. This will make the playlist public hence the people that you share it with can see all the songs of your playlist.

 

How do I make my playlist private? OR How do I stop sharing my playlist updates? OR How do I hide my playlist from others?

Your playlist followers will get updates whenever you make changes to your playlist. If you don’t want to share your playlist anymore, you can select 'Make Playlist Private' from the overflow menu of the playlist screen. This will hide your playlist content from all your followers.

 

What does followers on my playlist represent?

All the people that you share your playlist with can follow your playlist. They will get updates every time you add songs to your playlist and hence will stay updated with the latest version of your playlist.

 

Troubleshooting

App keeps crashing or is not playing music properly

Please exit and restart the App and try again. If the issue persists, please feel free to 'Contact Us' via 'Help & Support' section, which is easily available on your Wynk music app.

 

Streaming quality and Data connectivity

What is the quality of songs available on the App?

You can stream or download songs at HD (320/256 kbps), High (128kbps), Medium (64kbps) and Regular (32kbps) rates. The app has adaptive streaming which means that we automatically adjust the quality depending on the coverage and connection speed you are getting. You can change the default rate on your device by going to 'Settings' >> 'Music Preferences' >> 'Song Quality'.

 

I chose to play songs in HD quality but it is still playing at High quality only. Why?

While we have a large collection of songs available at HD (320/256 kbps), few songs, particularly old ones, are not available in HD. In such cases, the song is streamed or downloaded at the best available quality.

 

What does 'Auto' song quality mean?

When you choose 'Auto' song quality, we detect your network speed and stream songs based on your network speed.

 

What connection do I need to use the App?

Wynk works on both mobile internet and Wi-Fi.

 

Privacy

Why am I being asked for my mobile number?

Your mobile number is only for registration/verification purposes and will not be displayed to other users.

 

How is my information being used?

Please refer to the Privacy policy and Terms of Use on the App for more information on how the information you have shared is being used.

 

Languages

What languages is the App available in?

The App display is currently available in English only. More languages to follow soon.

 

What all languages of regional music is available?

Along with Hindi & English, Wynk offers music in Punjabi, Telugu, Tamil, Bhojpuri, Bengali, Assamese, Malayalam, Gujarati, Rajasthani, Marathi, Oriya & Kannada.

 

Can I select multiple Content Languages?

You can select upto 4 music languages from the list

 

What do I do if I cannot find music in the language I want it in?

Currently the mentioned languages are being supported on the app, but we are constantly updating and increasing our pool. Still if there is something specific that you are looking for, please feel free to 'Contact Us' via 'Help & Support' section, which is easily available on your Wynk music app.

 

Radio

What is the Radio?

Radio is a collection of non-stop music catalogued by various channels. Simply select a radio channel and sit back and listen to un-interrupted music.

 

Why can't I listen to songs on repeat on the Radio?

Radio works like a continuous playstation to give one a seamless playing experience, if you wish to listen to a specific song please play it on the app player with repeat on

 

Can I download songs from the Radio?

Yes, songs can be downloaded while listening to radio

 

What is My Station?

My Station is a non-stop radio station that is personalized just for you. It tries to understand the kind of music you listen to, and plays songs as per your liking.

 

Can I share My Station or any other Radio Station?

At present, there is no functionality to share a radio station. We are working on this feature and bring it to you as soon as possible.

 

Can I request for new stations?

We try to bring stations of every kind to our users. If you feel that there is something missing, please drop us a note with station details and we will try our best to bring it to you. To drop us a note, please go to ‘My Account’ -> ‘Help & Support’ -> ‘Contact Us’ on your Wynk Music App

 

Can I search Radio Stations?

At present, you cannot search a radio station. You can find all the stations in the radio tab of your Wynk Music App.

 

Can I save a Radio playlist as my playlist?

Currently, we do not support saving Radio as your playlist

 

Contact

How do I contact you?

Please feel free to 'Contact Us' via 'Help & Support' section, which is easily available on your Wynk music app.

 

Can I share this app with my friends?

Yes, go to 'My Accounts' >> 'Help & Support' >> 'Share App'. Use this to share the app on social media platforms

 

Can I request my favourite song if it is not available in the app?

Please feel free to 'Contact Us' via 'Help & Support' section, which is easily available on your Wynk music app.

 

We will make sure we get you your favorite music as soon as we can!

 

As a Non-Thanks user, can I download and play offline songs?

No. You cannot download and play songs offline as a Non-Thanks user, even if you are a postpaid user. You need to be an eligible Thanks user to enjoy all such benefits. To check your eligibility, log on to the Thanks app.

 

I am an eligible Thanks user. What are the benefits that I’m entitled to on Wynk Music?

As an eligible Thanks user, you are entitled to the following benefits -

 

• Free unlimited online streaming
• Free Hellotunes
• Unlimited downloads and offline streaming
• Access to ALL Wynk Stage LIVE Concerts

 

As a Non-Thanks user, what are the benefits that I’m entitled to?

As a Non-Thanks user, you are entitled to the following benefits -

 

• FREE first month access to unlimited online streaming, free hellotunes, unlimited downloads and offline streaming and free access to all Wynk Stage LIVE Concert
















 
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Post first month FREE benefits, you are entitled to -

 

• Online streaming of songs
• Access to FREE Wynk Stage LIVE Concerts

 

My FREE benefits have suddenly been removed. Why did this happen?

This could have happened because you might not be an eligible Thanks user, and your First Month FREE benefits have expired. Please log on to the Airtel Thanks app to check your eligibility.

Q1) Is insurance necessary?

An insurance policy protects you against financial losses. As such, the policy becomes necessary. If you have a car or a bike, buying a motor insurance policy is mandatory as per law. Even in case of life insurance, the security given by a life insurance policy is unparalleled which makes the policy a must buy. When it comes to health insurance, one cannot ignore the high medical costs which are associated with a health ailment. Having a health insurance policy, therefore, makes sense to protect against the financial implication of any medical emergency.

 

Q2) What is premium?

Premium is the cost of insurance. It is the money which you undertake to pay to the insurance company in return for the coverage which the company provides.

 

Q3) What is the term of coverage under insurance plans?

Different insurance plans have a different coverage tenure. The tenures of various plans include the following -

 

• Bike insurance - third party plans - 1 year to 5 years; comprehensive plans - 1 year to 3 years or 5 years
• Car insurance - third party plans - 1 year to 3 years, comprehensive plans - 1 year or 3 years

 

Q4) How to buy insurance?

You can buy insurance online or offline. The offline medium includes contacting the agent or distributor of insurance companies or visiting insurance companies physically to buy the policy. The online medium, on the other hand, is simpler. You can buy any type of insurance plan from the comfort of your home or office if you use the online mode. The policy can be bought from the website of the insurance company directly or from the website of an insurance broker or aggregator like us.

 

Q5) How to buy insurance online?

Insurance policies can be purchased online after comparing the different policies and then choosing the best one. After the policy is chosen you need to fill an online proposal form, submit the required documents and pay the premium online and the policy is issued.

 

Q6) Why is comparing necessary before buying insurance policies?

There are a lot of insurance policies available in the market each of which satisfy similar needs and yet have different coverage benefits and premium rates. The best insurance policy which provides the best coverage features at the lowest premium rates can be found only when the different plans are compared with each other. That is why comparing is necessary before buying insurance policies.

Q7) What is claim in an insurance policy?

A claim is said to occur when the insured event happens and the insurance company becomes liable to pay the compensation for the financial loss suffered by the insured.

 

Q8) Can an insurance claim be rejected?

Yes, insurance claims can be rejected due to various reasons. Some common ones include the following -

 

• If the claim is for an instance which is excluded under the plan’s coverage
• If the claim process is not properly followed
• If the claim is made in a policy which is lapsed
• If the claim related documents are not submitted to the insurance company

 

Q9) What is renewal of an insurance policy?

Insurance policies come with a specified tenure. When the tenure is over, the cover provided by the policy stops. To continue the coverage, the policy is required to be renewed. Thus, renewal of an insurance policy means continuing the coverage of the policy for an additional tenure by paying the required renewal premium to the insurance company.

 

Q10) When should the policy be renewed?

Renewal of an insurance policy should be done within the policy expiry date (also called the policy due date). If it is done within the due date, the policy continues without a break in coverage.

 

Q11) What happens if the policy is not renewed on time?

If the insurance policy is not renewed within the due date, the policy cover would lapse as soon as the due date is over. When the policy lapses, the cover stops. If any claim is made in a lapsed policy, it is rejected as the coverage under the policy has stopped due to non-renewal.

 

Q12) Can the insurance policy be cancelled once it is bought?

Yes, insurance policies allow a free-look period for cancellation of the policy after it has been bought. The period depends on the type of policy bought and the insurance company.

 

Q13) What would I get if I cancel the insurance policy during the free-look period?

If the insurance policy is cancelled during the free-look period, the premium paid is refunded back. However, the premium refund would be deducted for the administrative expenses incurred by the insurance company in issuing the insurance policy. Moreover, the insurance cost would also be deducted for the period the policy was in force before it was cancelled.

 

Q14) What is utmost good faith in insurance?

An insurance contract is a contract of utmost good faith. As per this principle, the policyholder is required to furnish all the important details about himself which are asked in the proposal form. The insurance company issues the policy on the good faith that the insured has provided every information in the proposal form correctly. If any important information, which affects the risk covered under the policy, is hidden or lied about, the principle of utmost good faith is breached. In such cases, the insurance contract becomes void and the insurance company has the right to reject the claim under the policy.

 

Q14) What is the meaning of indemnity under general insurance plans?

General insurance policies pay a claim on the principle of indemnity. Indemnity means that in case of a loss the policyholder would be compensated by the insurance company for the actual financial loss suffered. The policyholder would not be allowed to make a profit from the insurance policy.

 

Q15) How much coverage should be chosen under insurance plans?

The coverage level of your insurance policies should be optimum to cover the financial loss which is insured by the policy. In life and health insurance plans, the coverage level should be chosen based on the lifestyle expenses of the insured, the family size, age, income, etc. In case of car and bike insurance policies, the coverage depends on the value of the car and bike.

 

Q16) Are insurance policies all inclusive?

No, insurance policies have a list of excluded coverage benefits which are not covered under the plan. These exclusions depend on the type of insurance policy.

 

Q17) Are online insurance policies fake?

No, if the insurance policies are bought from reputed websites which are under the regulations of the IRDA, the policies would be genuine and would be issued by the insurance company directly.

 

Q18) What is IRDA?

IRDA stands for the Insurance Regulatory and Development Authority. It is the apex regulatory body of insurance in India. All insurance companies have to comply with the rules prescribed by the IRDA for selling their insurance policies.

These FAQs are applicable for Airtel – Prime Video Mobile Edition 30 day free trial offer for Airtel Thanks Prepaid customers.

 

Q1. What is Prime Video Mobile Edition (PVME)?

a. Amazon Prime Video Mobile Edition (hereafter referred as “PVME”) is a stand-alone offering from Amazon that offers customers access to Amazon Prime Video's entire catalogue of movies and TV shows at an affordable price on a mobile device. It is a single user, mobile only, SD quality plan to watch enjoy blockbuster entertainment anywhere, anytime!

 

Q2. What is the Airtel – PVME offer?

• With the Airtel – PVME offer, any Airtel Thanks Prepaid customer can avail 30 days of PVME subscription free of cost via their Airtel Thanks app
• To check whether you are an Airtel Thanks member, simply download the Airtel Thanks app and login via your Airtel number

 

Q3. How can I avail this offer?

• Download the Airtel Thanks app on your smartphone, simply head over to the “Discover #airtelThanks” section, therein you’ll see the “PVME” tile, tap on it and follow the steps to claim your offer.
• In order to avail this offer you will need to be a #airtelThanks member
• To check whether you are an Airtel Thanks member, simply download the Airtel Thanks app and login via your Airtel number

Q4. How many times can I claim this offer?

• You can claim this offer only once for every eligible Prepaid number that you have
• You will also need to have an Amazon account to watch shows and movies on PVME

 

Q5. Can this offer be availed through any mode or channel like Paytm, Amazon Pay, PhonePe, Google Pay etc.?

While you can recharge with eligible plans from any of offline or online mode including the above mentioned methods, you cannot claim the offer from these modes. In order to claim your offer, you can do one of the following:

 

• Go to Airtel Thanks app -> click on Discover #airtelThanks icon on top right corner of the home page -> Click on PVME tile on Thanks page -> complete Amazon sign-up/sign-in to claim the offer
• Post recharge of an eligible pack, you will receive an SMS with the link to activate your 30 day PVME free trial.

 

Q6. I recharged with a 28 day pack on 1st but signed up for PVME offer on 10th , what will be the validity of PVME?

You will get 30 days of PVME free trial irrespective of your recharge validity, as long as you are an Airtel Thanks Prepaid customer. Thus, you will enjoy PVME offer till 10th of next month.

 

Q7. What if I port out of Airtel or downgrade? Will my PVME subscription continue?

• In case you downgrade your plan out of Airtel Thanks your PVME subscription will still continue till its 30-day validity period
• However, in case you port out of Airtel to any competition operator your PVME subscription will cease immediately

 

Q8. If I already have an existing Amazon Prime subscription, can I still avail the offer?

No, in case your Prepaid number is linked to an active Amazon Prime subscription then you will not be able to claim PVME through that number

 

Q9. Can I take this offer on multiple devices using same phone number?

No. You can take the offer only once for a single Prepaid number

 

Q10. How do I continue with PVME after the offer period is over?

We hope you had a great month of entertainment with the Airtel PVME offer - Once your 30 days subscription is over you can purchase the following “Airtel Amazon PVME packs” as per your need, and if you want the full Amazon Prime experience that has blockbuster entertainment, free-fast shipping, we’ve got your covered there too:

 

Airtel Prepaid packs with PVME subscription	Airtel Prepaid packs with full Amazon Prime subscription
Rs. 108 – 6GB data + PVME subscription Rs. 359 – Unlimited calls, 2GB per day + PVME subscription, 28 days validity	Rs. 699 - Unlimited calls, 3GB per day + Amazon Prime subscription, 56 days validity Rs. 449 – Unlimited calls, 2.5GB per day + Amazon Prime subscription, 28 days validity

 

Q11. How will I know the status like validity, expiry date etc. of my PVME subscription?

You can simply check these details on "Discover #airtelThanks” section of your Airtel Thanks app

 

Q12. What is the difference between PVME and Amazon Prime?

• PVME provides you with entertainment on only a single mobile device, vs. Amazon Prime membership can be used on 3 devices simultaneously and on larger screens such as tablets, PCs and TV
• Additionally, with PVME you are restricted to SD quality (vs HD/UHD on Prime Video)
• There is no difference in the movies/shows catalogue: you can watch the same shows on PVME as on Amazon Prime
• Amazon Prime membership also includes exclusive deals on shopping, free fast delivery. ad-free music, and more.

 

Q13. How can I watch Amazon Prime Video content after taking this offer?

You can download Amazon Prime Video app from either Google Play Store or Apple App Store to stream all movies and shows on Prime Video.

 

Q14. Will I be required to complete PVME/Prime activation journey every time I recharge with a PVME / Prime pack?

No, once activated, you can enjoy PVME/Amazon Prime benefits without re-reactivation, as long as you are recharging with one of the above recharge packs within 90 days from the date of expiry of PVME/Prime packs or the FT offer. In case, you recharge with the next PVME/Prime recharge packs after 90 days of the previous recharge, re-activation is required, and you will have to follow the full PVME/Amazon Prime activation journey.

 

Q15. I do not have an Amazon account. Can I still avail this offer?

a. Yes, you can avail this offer. Simply create a new Amazon account by visiting “www.amazon.in”

 

These FAQs are applicable for Airtel Disney+ Hotstar VIP subscription pack priced at Rs. 401/ Rs. 448/ Rs. 499/ Rs. 599 or Rs. 2698 (“Pack”)

Q1. What is Airtel Disney+ Hotstar VIP recharge offer?

Airtel is offering Disney+ Hotstar VIP subscription at no extra cost for its Prepaid customer recharging with Rs. 401/ Rs. 448/ Rs. 499/ Rs. 599 or Rs. 2698. On recharging, , you get Disney+ Hotstar VIP subscription for 1 year, along with the following telecom benefits:

 

Pack Price	Telecom benefits	Disney+ Hotstar subscription
401	30GB data for 28 days	1 year
448	Unlimited All Local, STD and Roaming calls, 100 SMS (L+N) per day and 3 GB data per day for 28 days	1 year
499*	Unlimited All Local, STD and Roaming calls, 100 SMS (L+N) per day and 3 GB data per day for 28 days	1 year
599	Unlimited All Local, STD and Roaming calls, 100 SMS (L+N) per day and 2 GB data per day for 56 days	1 year
2698	Unlimited All Local, STD and Roaming calls, 100 SMS (L+N) per day and 2 GB data per day for 365 days	1 year

^*Rs. 499 recharge is a “First Time Recharge” i.e. available to only new Airtel Prepaid customers as the first ever recharge they perform on their Airtel Prepaid number

Q2. Are these packs available to all Airtel prepaid customers?

Rs. 401, 448, 599 and Rs. 2698 Packs are open & available to all Airtel prepaid customers. However, Rs. 499 pack is a “First Time Recharge” pack, i.e. available to only new Airtel Prepaid customers as the first ever recharge they perform on their Prepaid number.

 

Q3. Can these packs be availed through through any mode or channel like Paytm, PhonePe, Google Pay etc.?

Yes, these Packs are available across all modes. Offline – Via Airtel Retailers & Online across any app / payment mode.

 

Q4. How will I claim or activate Airtel Disney+ Hotstar VIP subscription post recharge?

The subscription will be activated automatically after you recharges with their desired pack. You will also get a link via SMS. Once you click the link and login onto Disney+ Hotstar App. It’s important that you login with same number on which the recharge has been done.

Note:- In case customer doesn't receive the SMS or by mistake deletes the SMS, he can download the Hotstar app from Play store/App store and login using the same prepaid number on which Hotstar recharge has been done.

 

Q5. What happens after the pack validity is over?

The Telecom benefits and Disney+ Hotstar VIP subscription are independent of each other. Once the validity of your Telecom benefits finishes, you are free to recharge with any other pack of your choice except above mentioned Hotstar packs namely Rs. 401/ Rs. 448/ Rs. 599 or Rs. 2698. Your Disney+ Hotstar subscription will continue for full 365 days from date of recharge.

 

Q6. What if I port out of Airtel or downgrade to another pack. , Will my subscription continue?

No need to worry! Disney+ Hotstar VIP subscription will continue even if a you port out of Airtel or upgrade to Airtel Postpaid or shifts to other prepaid pack during the validity of Disney+ Hotstar VIP subscription.

 

Q7. How Many recharges of Rs. 401/ Rs. 448/ Rs. 499/ Rs. 599 or Rs. 2698 can I do simultaneously?

You will be able to recharge with any one of these packs ONLY ONCE in 360 days. You can however, recharge with any other pack once the current pack validity is over.

 

Q8. If I already have existing Disney+ Hotstar VIP subscription, will the validity get added?

No. Validity of Disney+ Hotstar subscription purchased through Airtel will begin from the date of recharge. Disney+ Hotstar VIP subscription purchased via Airtel will work independently of existing Disney+ Hotstar VIP subscription customer

 

Q9. How will I know the status like Validity, expiry date etc. of my Disney+ Hotstar VIP subscription?

You can simply check these details on Disney+ Hotstar app.

 

Q10. Can I take this offer on multiple devices using same phone number?

No. You can take the offer only once for a phone number but can login into multiple devices.

 

Q11. What all do I get with Disney+ Hotstar VIP subscription?

With Disney+ Hotstar VIP subscription, you get access to all live sports, such as cricket, football, premier leagues, formula 1, tennis, and much more. You also get access to Disney movies (dubbed), Kids shows (dubbed), New Indian Movies, Hotstar Specials and Star Serials before TV.

Please note: VIP subscription does not give you access to Disney Movies (English), American TV Shows, Hollywood Movies, Disney+ Originals. For any further support please write to subscribe@hotstar.com

 

Q12. Are there any restrictions on Disney+ Hotstar VIP subscription?

Currently Disney+ Hotstar does not support more than one screen with a single Disney+ Hotstar subscription. In case you see an “error” that you are trying to access VIP content from more than one device, please check if someone is already streaming a video at the same time from another device using your account. To watch on your device, make sure the other user has stopped video streaming on the their device. In the “error” message you also have the option to “Log out of all devices”. By completing this, you'll be able to continue with your log in on your device. Alternatively, within “My Account” section, there is also the option to log out of all devices.

 

Q13. Will I get some notification before the Disney+ Hotstar VIP subscription validity expires?

Yes. You will get pre expiry alerts before the subscription expiry date.

 

Q14. If I uninstall the Disney+ Hotstar app, can I install the app again using the same number?

Yes, the subscription is independent of app install or unistall

 

Q15. If I already have a recharge pack whose validity is is still not over, can I recharge with any of these Hotstar packs?

Yes you can recharge with any of the Hotstar packs anytime. The following activation rules will follow:

Rs. 401: Pack will get activated immediately from current date along with Hotstar subscription

Rs. 448/599/2698: Disney+ Hotstar subscription pack will get activated after the existing pack gets expired. Eg. If existing pack is valid till 20th Aug 20, then 448 will get activated post 20th Aug20 along with Hotstar Subscription

Rs. 499: First Time Recharge pack. Pack will get activated immediately from current date along with Hotstar subscription

 

Q16. If I want to upgrade to Disney+ Hotstar Premium subscription, will the balance validity get adjusted?

Disney+ Hotstar VIP subscription purchased through Airtel is not eligible for upgrade currently. However, you can purchase Disney+ Hotstar Premium subscription directly on Disney+ Hotstar by paying the full amount of Rs. 1499.

These FAQs are applicable for Airtel Disney+ Hotstar VIP “Add to bill” offering priced at Rs. 399 (“Offer”)

1. What is Airtel Disney+ Hotstar VIP “Add to bill” offer?

Airtel is offering Disney+ Hotstar VIP subscription for its Postpaid and Broadband customers at Rs. 399 wherein customers can get this subscription amount added into their monthly bill. Thus enjoying the convenience of a single payment for their telecom and entertainment needs.

Please note that this will be an annual recurring charge of Rs. 399 in your Airtel Postpaid/Broadband bill.

2. How can I avail this offer?

Getting Disney+ Hotstar subscription added to your bill is super simple. Just head over to the Airtel Thanks app, login through the number linked to your Postpaid/Broadband account and tap on the “Digital Store”. There you will see the Disney+ Hotstar tile, just tap on it and follow the steps to opt in for the Disney+ Hotstar subscription.

You will get a confirmation message post successful activation.

3. Once I have subscribed to the offer, how can I login to my Disney+ Hotstar VIP account?

Simply fire up the Disney+ Hotstar app and login with the number linked to your Postpaid/Broadband account through which you took the subscription, you’ll receive an OTP on that number from Disney+ Hotstar, just enter it and you’re ready to go!

4. I pay my Postpaid/Broadband bill through Paytm, PhonePe, Google Pay etc. Can I subscribe to offer through these platforms too?

No, you can avail “Add to bill” offer only through the Airtel Thanks app through the steps listed earlier.

5. I have to pay tax on my Postpaid bill amount, will I also have to pay tax on the Disney+ Hotstar subscription amount?

No, Rs. 399 is the all-inclusive amount you have to pay for a year’s worth of entertainment with Disney+ Hotstar VIP!

6. I have both Airtel Postpaid and Broadband connections with me, in which bill will the subscription amount reflect?

In case you have both Airtel Postpaid and Airtel Broadband connections, you’ll be shown an option at the time of availing “Add to bill” wherein you can choose the bill (either Postpaid or Broadband) in which you want the charge to reflect.

7. I have an add on connection attached to my account, can I watch Disney+ Hotstar content through my add on number?

No, the subscription will be applicable only on the number on which “Add to bill” was availed. Hence only this number can be used to login to the Disney+ Hotstar app. And while you can login through more than one device, you’ll be able to watch content on only one device at a time.

8. How will I know the status like Validity, expiry date etc. of my Disney+ Hotstar VIP subscription?

You can simply check these details on Disney+ Hotstar app, or in the “Manage” section of “Digital Store” in the Airtel Thanks app.

9. Will I get some notification before the Disney+ Hotstar VIP subscription validity expires?

We will send you a SMS message before your subscription is about to expire and inform you that it will be renewed in the upcoming bill cycle.

10. I already have a Disney+ Hotstar subscription, can I bundle that with my Postpaid/Broadband bill?

No, your subscription of Disney+ Hotstar VIP through “Add to bill” will be considered separate and distinct from any existing subscription you might already have for Disney+ Hotstar.

11. What if in the middle of my subscription I want to upgrade to Disney+Hotstar Premium subscription, can I do that?

No, “Add to bill” is currently only available for subscribing to Disney+ Hotstar VIP.

12. What if I port out of Airtel or move to another pack. Will my subscription continue?

Your Disney+ Hotstar VIP subscription will continue until the expiry date (1 year from the date you took the offer). After that it will not be renewed.

13. How can I cancel my subscription?

Cancelling is easy too, just go to the “Manage” section of “Digital Store” in the Airtel Thanks app, locate your Disney+ Hotstar subscription and tap on “Manage”. In there you will see the option to “Cancel subscription”.

Note that cancellation will be for the recurring charge in your Postpaid/Broadband bill. No money shall be refunded for your current subscription, your existing subscription will be deemed “paid for” and continue for the entire year from the date of your subscription.

14. How do I re-subscribe if I had earlier cancelled my subscription?

If you cancel your subscription then you will only be shown the “Disney+ Hotstar” tile in the “Digital Store” section of the Airtel Thanks app in the 11^th month, therein you can follow the steps outlined earlier to re-subscribe.

15. I tried to avail “Add to bill” offer but I am seeing an error message, why is that?

Oops, it might be that you have some outstanding amount on your Postpaid/Broadband bill.

16. What all do I get with Disney+ Hotstar VIP subscription?

With Disney+ Hotstar VIP subscription, you get access to all live sports, such as cricket, football, premier leagues, formula 1, tennis, and much more. You also get access to Disney movies (dubbed), Kids shows (dubbed), New Indian Movies, Hotstar Specials and Star Serials before TV.

Please note: VIP subscription does not give you access to Disney Movies (English), American TV Shows, Hollywood Movies, Disney+ Originals. For any further support please write to subscribe@hotstar.com

17. Are there any restrictions on Disney+ Hotstar VIP subscription?

Currently Disney+ Hotstar does not support more than one screen with a single Disney+ Hotstar subscription. In case you see an “error” that you are trying to access VIP content  from more than one device, please check if someone is already streaming a video at the same time from another device using your account. To watch on your device, make sure the other user has stopped video streaming on their device. In the “error” message you also have the option to “Log out of all devices”.  By completing this, you’ll be able to continue with your log in on your device.  Alternatively, within “My Account” section, there is also the option to log out of all devices.

18. If I uninstall the Disney+ Hotstar app, can I install the app again using the same number?

Yes, the subscription is independent of app install or uninstall. Just login through the number linked to your Postpaid/Broadband account and start watching!

19. Who all are eligible for Add to Bill functionality in Hotstar?

• Retail number
• COIP number
• Family Primary number
• Homes number
• Add on number : Not eligible
• Data card number: Not eligible
• COCP number : Not eligible

To read ZEE5 Premium FAQs click here

Q1. What is ‘Airtel Rewards’?

Airtel Rewards is a program available only to Airtel Thanks App users on Android where they stand the chance to win exciting rewards from brands across several categories when they perform a specific set of tasks related to Airtel digital & telco products.

Airtel Rewards is currently available only to Airtel Thanks Platinum, Gold and Silver tier customers on the Airtel Thanks Android App. These will be available to iOS users also in the weeks to come – date for this is to be notified.

Q2. How can I find rewards in my Airtel Thanks App?

To find your rewards (available, claimed or redeemed) or to understand what actions can earn you rewards, you can go to Airtel Thanks Android App home and tap on Discover airtelThanks. Your Thanks tier benefits will be visible. From here, you can switch tab to ‘Rewards’ to know all about Airtel Rewards.

Q3. What are the ways in which I can earn rewards?

Actions to earn rewards can range from performing a particular recharge on app, paying your Airtel bill or merely completing your user profile on app. The actions relevant to you will be visible in the Rewards section of the Airtel Thanks App.

Q4. What should I do when I get a reward?

Once you receive a reward on performing an action, it will be visible on the Airtel Rewards section in your app. Once you click on the “Claim” button, you will unlock a coupon code which can be used on the particular brand website to redeem the offer / reward.

Q5. How do I redeem my reward?

Read through the terms of the offer, and if interested, you can click on ‘Redeem’ subsequently to navigate to the brand website to avail the reward / offer using the given coupon code.

If you do not understand any condition or have another query regarding the reward, please reach out to the respective brand’s support mail ID or contact number listed on the reward page.

Q6. Can I choose the reward I get for an action?

You cannot choose the specific reward you get for performing an action. However, while you are on the app, you might get a prompt to input your interests. Help us with your likes / interests there and we will try our best to give you a reward that you will love.

Q7. I performed a mentioned action but did not get a reward. Why?

Performing an action helps you earn the chance to get a reward. So, you may not always win a reward. The best way forward is to keep playing and we promise to delight you more often than not.

Also, be aware, that it could take upto a few minutes for the reward to be granted as our systems work to find the most appropriate one for you. So, be patient.

Q8. What happens to my reward if my recharge pack has expired or I change my bill plan?

Your rewards are safe and you can claim or redeem them once you recharge for any eligible thanks recharges.

For postpaid customers, rewards will not be affected if you change your bill plan.

1. What is SecurePalm Mobile Security for Thanks?

SecurePalm Mobile Security is a mobile security application that provides a suite of services that protects mobile users from online attacks, viruses and spyware so you are assured that your mobile device and personal data are protected as you surf the web and download files. Thanks customers will get free subscription of Secure Palm Mobile Security.

2. Is it valid for all Airtel customers?

This is valid for all Prepaid & Postpaid customers on Gold & Platinum segment of Thanks.

3. How can I avail this offer?

Here are the steps to avail the offer:

•  Download and login to Airtel Thanks App from Play Store

•  Click on Discover Airtel Thanks on the Home Page

•  Click on “Anti-Virus for your phone” banner in the reward section

•  It will redirect you to Playstore to install the Secure Palm.

•  Post Installation you will be automatically logged in to Secure Palm

4. What is the validity of the subscription?

This will be valid until you are on Gold or Platinum segment of Thanks.

5. I have deleted Secure Palm app. How can I install and avail free subscription again?

Please check welcome email sent on your e-mail when you had registered on the app. Email will have link to download and install the app from Google Playstore.

6. I am unable to locate welcome email in my inbox

To recover you secure palm account please write to support@securepalm.com.

7. What mobile operating systems do SecurePalm Mobile Security support?

SecurePalm Mobile Security currently supports only Android (4.2 and above).

8. What happens if I switch devices frequently? (Eg: iPhone on weekdays and Android on weekends) Is the subscription interchangeable in this regard?

The SecurePalm Mobile Security application will only work on one device (regardless of operating systems) at any one time.

9. Can I install SecurePalm Mobile Security in my memory card?

SecurePalm Mobile Security is not installed in memory card. It is installed in your mobile device’s onboard memory.

10. I have subscribed to other security provider. Can I still subscribe to SecurePalm?

You can subscribe to SecurePalm even if your phone is already covered by another mobile security app. However, we suggest that you cancel the subscription for the other security provider to avoid paying for both services.

11. Will SecurePalm Mobile Security drain my battery faster?

Battery drain due to the running of SecurePalm Mobile Security is negligible.

12. Can SecurePalm Mobile Security protect my SIM card too?

SecurePalm Mobile Security does not provide security for your SIM card. SecurePalm Mobile Security is a mobile security application that provides a suite of services that protects mobile users from online and application attacks, viruses and spyware so you are assured that your mobile device and personal data are protected as you surf the web.

13. What kind of malicious software does SecurePalm Mobile Security detect?

SecurePalm Mobile Security protects your mobile device from mobile malware and other digital threats including Ransomware, viruses, worms, spyware and other potential threats.

14. How often does SecurePalm Mobile Security scan for viruses?

SecurePalm automatically scans your device for every network change, Installed app & downloaded file. In addition it does a complete scan every 4 hours automatically. You can run a manual scan any time as well.

15. What does SecurePalm Mobile Security scan?

SecurePalm Mobile Security scans the applications on your mobile device, Network integrity against various MiTM attacks, Mobile ransomware, Device security and Safe Browsing.

16. Does SecurePalm Mobile Security scan message content and attachments?

It does not scan message content and attachments.

17. Does SecurePalm Mobile Security detect viruses in the memory card?

Yes SecurePalm Mobile Security scans the external and internal storage for malicious APK files even before they are installed

18. Can SecurePalm Mobile Security stop over-the-air hacking attempts?

SecurePalm Mobile Security prevents the download of malicious and infected applications over-the-air. SecurePalm network protection layer is focused on protection from MiTM attacks through hotspots and Wi-Fi networks. It does not, however, block communication sent with, Bluetooth, or IrDA interfaces.

19. If I had ignored a virus warning earlier, how can I remove the virus?

You can run a manual scan to see the warning again. If you ignored the warning of a malicious application, SecurePalm Mobile Security will automatically remind you to remove the threat the next time you run the application.

20. I have not checked for SecurePalm Mobile Security updates in a while. Am I still protected?

SecurePalm will still scan regularly in the background, however, please do ensure that the application is updated regularly to maximize the level of protection offered. Either check in the application’s setting that it will update automatically or perform a manual update on a regular basis.

21. How can I see when SecurePalm Mobile Security was last updated and when it performed the last scan of my mobile phone?

The last update to the app will not be displayed however, you can perform a manual check and update of the app at any point.

The last scan performed of the mobile device will be shown on the screen when you launch the app.

 

I am worried about data charges.
SecurePalm uses a minimal amount of data to scan your applications. The application uses between 2-10Mb a month, depending on the number of applications installed on the phone that has to be scanned through and the scanned traffic.

Q: What is HelloTunes offer for Thanks customers?

A: The HelloTunes offer is now available for both Airtel Thanks Postpaid and Prepaid customers. All Customers of Gold & Platinum & silver segment can avail this benefit for FREE with unlimited song changes.

Q: Is it valid for all Airtel customers?

A: This is valid for all Prepaid & Postpaid customers on Silver, Gold & Platinum segment of Airtel Thanks.

Q: How can I avail this offer?

A: Here are the steps to avail the offer:

• Download and login to Airtel Thanks App from Play Store
• Click on Discover Airtel Thanks on the Home Page
• Click on “Hello Tunes” offer in the reward section
• It will redirect you to Wynk Music app or Playstore if you do not have the app
• On Wynk App, tap on Hello Tune icon on top right and select the direct desired song.

Q: Do I need to download and register on the Wynk app to get free HelloTunes?

A: Yes. You need to download the Wynk app and register with your Airtel mobile no.

Q: What will happen to my already active HelloTunes? I have just paid / billing cycle has just started?

A: On selecting a new HelloTunes on Wynk app, your previous selection of songs will be disabled and new HelloTunes subscription will be activated. Special Caller tunes however will not get affected.

Q: Are there any monthly charges or Song change charges?

A: The HelloTunes Service is available for both Postpaid and Prepaid Airtel customers as an  AirtelThanks benefit. Users need to be a part of the Thanks program to avail the HelloTunes feature.

1. As part of the Welcome Offer, all Airtel users who had set the HelloTunes on or before 5th February 2020, will continue to enjoy the benefit till 31st March, 2019.
   Post this period, this feature is applicable for Airtel Thanks customer only.
2. New HelloTunes users (users who had not set HelloTunes on Wynk app on or before 27th January, 2020) will need to be part of Thanks program to continue enjoying HelloTunes benefit post 28th January 2020
   HelloTunes on Wynk app is absolutely free. Once you setup HelloTunes on Wynk, it will be activated for next 30 days. You can change the songs as many times as you want at no charge. To extend validity of the HelloTunes, all you need to do is renew the same song or set up a new tune to update the free validity to next 30 days

Q: What should I do to become Thanks Customer?

A: All our post-paid plans provides Thanks benefits to our customer. For prepaid, recharge of Rs 129 or above is required to avail Thanks benefits.

Q: Can I create my profile - album / special tunes/ profile through Wynk app?

A: Currently these features are not available on Wynk app

Q: I do not have Airtel mobile connection but am using Airtel broadband. Can I still set my HelloTunes from Wynk app?

A: Currently HelloTuness can be setup only on your Airtel mobile number

Q: How to check the status of HelloTunes?

A: Open the Wynk app > Go to the HelloTunes button > Status of the HelloTunes along with the validity will be mentioned on the screen.

Q: Will it get auto renewed?

A: No, the validity will not get auto renewed. However, you can extend the free validity through Wynk app.

Q: Why am I not getting HelloTunes of my choice?

A: You can reach out to us at contact@Wynk.in and let us know your request.

Q: How to remove Pre tune/ msg playing before my song?

A: To remove Pre tune,

>Go to Wynk app

> Click on HelloTunes Management screen

> Click on the icon in the top card.

>You will get an option to “Stop Pre tune Message”. Click on it to stop the Pre-tune message

Q: How to deactivate / remove HelloTunes?

A: Go to HelloTunes Management screen. Click on the icon at the top card. You will get an option to “Stop HelloTunes”. Click on it to stop the HelloTunes service on your mobile number

Q: Is there any limit for number of times I can set/ change my HelloTunes?

A: No. There is no limit to changing the tune. You can do so as many times as you want absolutely free

Q: How can I set my HT for auto renewal?

A: Auto renewal feature is not available on free HelloTunes activated via Wynk app.

Q: Can I set HelloTunes in offline mode?

A: No. Setting up HelloTunes will require you to have an active internet connection

NOTES: Users who have activated DND or their numbers fall in the category of COCP, Ad RBT and Blacklist, can’t set HelloTunes

Q1. What is Prepaid Airtel Amazon Prime offer?

Airtel is offering Amazon Prime membership at no extra cost for its Prepaid customers recharging with a RS. 349 recharge. On recharging with the Rs 349 recharge, the customer gets Telco benefits of Unlimited Calling, 2GB data per day and Amazon Prime membership valid for for 28 days. With Amazon Prime membership customers can enjoy unlimited streaming anytime, anywhere movies and TV shows on Prime Video including the latest and exclusive blockbuster Hollywood, Bollywood and Indian Regional movies, top TV shows. In addition, members can get access to Prime Reading and unlimited free fast shipping on millions of items along with early and exclusive access to deals on www.Amazon.in

 

Q2. Is this offer – RC 349: Amazon Prime prepaid available to All Airtel prepaid customers?

Yes, this recharge is open & available to All Airtel prepaid customers

 

Q3. Is this offer - RC 349: Amazon Prime prepaid available on 349 recharges done through any mode or channel like paytm, phone pe etc?

Yes, Amazon Prime membership offer is available on recharge of Rs 349 , done through across any mode : Offline – Via Distribution network of Airtel Retailers & Online across any app / payment mode

 

Q4. What is the process of claiming Amazon Prime membership after recharging with Recharge 349?

After the recharge of Rs 349 for first time, Amazon Prime membership can be activated in three easy steps:

 

1. Within minutes of purchasing the pack customer will get a SMS from Airtel with a link details that leads to download of the Airtel Thanks App (Earlier known as MyAirtel App)
2. Subscriber needs to Install Airtel app on their Mobile and click on the “Activate Prime” banner on the app homepage
3. Login to Amazon from the Airtel app with an existing Amazon account or by creating a new one and your Amazon Prime membership will be instantly activated

 

Q5. What will happen if customer recharges with Rs 349 before his existing pack is expired?

The existing rule of Telco accretive validity will stay as is i.e. the current pack validity and benefit will remain as is. Once existing pack validity is over, benefits of 349 pack will start i.e, 2GB Data per day, UL calling and Amazon Prime membership for 28 days.

 

Q6. What will happen on expiry of Rs. 349 recharge pack after 28 days?

On expiry, Amazon Prime benefits will also cease to exist along with data and calling benefits. New benefits of the new pack will apply (depending on new recharge).

 

Q7. How will a customer know the status of Amazon Prime offer – whether availed or not?

Status of Amazon Prime offer can be checked via the Thanks page on AirtelThanks App (earlier known as #airtelThanks App). For Amazon Prime, if already claimed it will display the option to “Watch now” along with the validity of your subscription period.

 

Q8. What will be the benefits validity if the customer recharges on 1st but completes the login of Amazon Prime after 10 days?

The validity of both Amazon Prime benefits & Telco benefits is 28 days from Date of recharge, in above scenario the customer will be able to avail Amazon benefits for remaining 18 days only. Thus, it is highly recommended to claim Amazon Prime benefit on the date of recharge.

 

Q9. Is there any other place other than Airtel Thanks App (Earlier known as #airtelThanks App) from where a customer can claim Amazon Prime membership?

No, the only place from where the Amazon Prime benefits can be claimed is Airtel Thanks App (earlier known as #airtelThanks App)

 

Q10. Is customer supposed to complete the claim journey every month on doing the 349 recharge?

No, once logged in, a customer can enjoy Amazon Prime benefits without re-login, as long as the customer is recharging with a Rs. 349 recharge within 90 days from the date of expiry of last 349 recharge, there is no need to login. In case there is a gap of more than 90 days within two 349 recharges, re-login is required.

 

Q11. Will customer be charged anything extra from Amazon for Prime subscription?

No, customer won’t be charged anything extra for Amazon Prime subscription for 28 days

 

Q12. Customer does not have an Amazon account. Can he avail this offer?

Yes can avail this offer. As part of offer activation, customer will have to sign in to Amazon page.

 

Q13. Customer already has an active Amazon Prime membership on his account. Can he still avail this offer?

This offer is not available for active Prime members. Customer can wait till current membership expires or you can take the offer on another account.

 

Q14. How can a customer watch Amazon Prime Video content after taking this offer?

Customer can watch Amazon Prime Video content on Amazon Prime Video App on your phone, PC, tablet, TV and via fire tv stick.

 

Q15. What all can I watch on Amazon Prime after taking this offer?

Customer can enjoy unlimited streaming anytime, anywhere of latest and popular movies and TV shows on Amazon Prime Video including the latest and exclusive blockbuster Hollywood, Bollywood and Indian Regional movies, top TV shows, stand-up comedies, kids programs and critically acclaimed Amazon Originals series like Inside Edge, Breathe, The Remix, Comicstaan, Hear Me. Love Me., Mirzapur, Tom Clancy's Jack Ryan, The Marvelous Mrs. Maisel, Homecoming, Four More Shots Please! and the recently released Made in Heaven.

 

Q16. What happens if customer cancel subscription?

You cannot cancel subscription from Airtel Thanks App (earlier known as #airtelThanks app) Customer can however, unsubscribe from Amazon Prime membership by logging into Amazon account.

 

Q17. What are other benefits which customer gets under amazon Prime apart from video content?

In addition to content benefits, members can get

 

• Free fast delivery on millions of items
• Early access to deals and discounts on eligible products
• Access to free eBooks (Prime Reading)
• Can stream ad-free music with unlimited offline downloads in multiple languages – English, Hindi, Tamil, Punjabi, Telugu, Bengali

 

Q18. What happens if a customer recharges with some Unlimited pack before expiry of 349 pack?

There will be no impact on existing benefits till validity period of 28 days of existing pack. After expiry of 28 days, benefits of new pack will start and Amazon Prime membership benefit will cease to exist

 

Q19. What happens if a customer recharges with 349 more than once on same day?

The logic of accretive validity will be applied i.e. validity of both telco benefits & amazon Prime subscription validity will be added. e.g. if a customer recharges with twice customer will get 56 days of telco & amazon subscription benefits.
The maximum times this recharge will succeed is 6 times owing to the maximum validity of any pack capped at 180 days

 

Q20. Can a customer take this offer on multiple devices using same phone number?

You can take the offer only once for a phone number but can login into multiple devices

 

Q21. Customer is not an Airtel customer. Will he get this offer?

The offer is only valid for Airtel Prepaid customers, you need to port-in to airtel & recharge with 349 to avail these benefits

Q22. Customer is an Airtel postpaid / DTH customer. Will he get this offer?

The prepaid offer @ 349 is only valid for Airtel prepaid customers only. Customer needs to check his /her Postpaid/DTH plan benefits on Airtel Thanks app.

 

Q23. On how many screen / devices can I see the Prime video?

Prime video can be downloaded on multiple devices and be used with same login credentials however only 3 devices can simultaneously view the content.

 

Q24. Customer has recharged with 349, but the banner for activation is not getting displayed on Airtel Thanks app, what should the customer do?

Please check whether customer has latest version of Airtel App, if not, update the App. If the customer has the latest App & still banner is not visible check for the receipt of Amazon Prime membership confirmation SMS. If problem still persists customer should contact Airtel Contact Center.

 

Q25. What is the SOP if customer has forgotten his Login ID?

Customer needs to contact Airtel and receive the entitlement ID from their customer support. Share this ID with Amazon customer support to get help with login credentials.